Testimonials
"All staff were epitome of calm, caring and professional all of the time. They had outstanding attention to detail. All of the stages of our house purchase everything was explained clearly and in detail. I felt because of John Shepherd staff I knew exactly what was going on at all times. I wished I had been selling my property with John Shepherd. Everyone was incredibly helpful and professional. A huge thank you to everyone at John Shepherd and in particular Linda who was quite simply amazing." Evans, Solihull
"All the staff were supportive, despite the length of time and frustrations involved in the sale.
Particular thanks to Maureen for her support and understanding throughout the year." Luckcock, Solihull
"Communication was excellent. A first class service. The process was as smooth as could be expected, we were promptly informed of any situation." Bartlan, Solihull
"Everyone was very professional, but also friendly. Ryan was absolutely fantastic. Ryan helped the process to move along as smoothly as possible. We would like to thank Ryan for his input, he helped managed the process and speed things up when the solicitors were slow." McDougall, Hockley Heath
"Excellent. Esther & Alison were superb! Alison kept us fully informed throughout the whole process.
Thank you for the perseverance and dedication of Alison – she has made our dream a reality!" Watson, Knowle
Would you recommend John Shepherd Estate Agent to people looking at selling or buying a property? "Yes I would tell people I would choose them over any other estate agents in the area. Staff went to great lengths to ensure the contract was exchanged." Elsegood, Dorridge
"Very professional, even when things became “bumpy”. Thank for a successful sale – end to end." Dumma, Solihull
"Anna was a star thanks to her we stuck with it" Trigg, Knowle
"Irene and David were both a credit to your company" McGrain, Lapworth
"The purchase was very straightforward but all staff at the Hockley Heath office were friendly and professional - thank you! David Savigar especially." Gardiner, Henley in Arden
"Knowle office staff are helpful and courteous!" Hadley, Knowle
"Very helpful and professional. Ryan Nelson, whom was acting for the vendor was extremely helpful and professional throughout. We are seasoned house purchasers and Ryan/John Shepherd provided a good service ..." Hipkiss, Tanworth in Arden
"All the staff we spoke with were very efficient and Justine has been fantastic. Look forward to the next sale/purchase!!" Graddon, Lapworth
"Everyone was most helpful and friendly special thanks to Esther without her we may well have not moved to our lovely bungalow in Dorset. Regular updates and information given including honest feedback from viewings many of which Marion undertook so brilliantly. It took a long time to sell, but has been so worth the wait without Esther and the team in Knowle we would have given up." Wright, Knowle
"They were very helpful, informed and acted in a professional manner. A traumatic experience made easier by the staff at John Shepherd, Maureen Miller in particular." Davis, Solihull
"Alison at Solihull office was excellent, we had appointment to see a property which was unsuitable and Alison suggested an alternative after listening to our requirements and we secured it the same day! Alison was thorough throughout the process. Alison worked with us to secure a deal with the vendor we then built our own relationship with the vendor from there on in. If we come to sell our property, we shall use John Shepherds. Given my wife was 2 weeks away from giving birth to our first child you made the process of purchasing straight forward and dispelled any preconceptions we may have...
"Very smooth process. Excellent service" Farooq/Cooper, Solihull
"Maureen & Jean dealt professionally with us all through the process and are a credit to the team. An excellent service, professional always. Thank you!!" Shakeshaft, Solihull
"Extremely happy the service was friendly, courteous and very professional. We had to deal with several other agents while selling/looking for another house – John Shepherd were ‘head and shoulders’ above others for service and efficiency." Hands, Solihull
"Very warm reassuring staff." Khan, Solihull
"Harvey Hawkins was very helpful and kept us informed especially during difficult periods." Thompson, Balsall Common
"We were very impressed by the service given to us by all your staff. Justine was very helpful indeed." Blackman,Ullenhall
"Good quality staff so no complaints at all." Pegg, Solihull
"Very good/very happy with the contributions from Jean, Maureen and Alison. We were not sure if Maureen always got our telephone messages as sometimes took hours to reply." Knight, Solihull
"Very happy. Excellent service will definitely use you again!!" Jackson, Lapworth
"Irene Pullin was excellent. Irene kept us regularly updated. We would just like to thank Irene for all that she did to ensure a quick and relatively smooth house move." Lloyd-Lucas, Mappleborough Green
"In our view the best agent in the area by some way, differentiated by the quality of the staff. Without Alison Dallimer taking the time to understand exactly the house we were looking for, we would have missed the opportunity. Simon Burt was also outstanding – he flexed his own day (8 pm in the evening) to show my husband around since he works in the London and we were going on holiday the following day. Total dedication to his role!" Thompson, Solihull
"Firstly, Lee Gregory was very professional, extremely knowledgeable and the presentation of our property in Kingsbrook Drive was excellent and obviously a great aid in selling our house. Then Jean and the other members of your staff who do the viewings were very helpful and accommodating, keeping us informed with positive feedback at all times. Finally, we do believe that Maureen Miller is exceptional, a credit to your profession, and your jewel in the crown. The ultimate in cool, very calm in every way, her experience shows and you always feel she is in total control of the situation, whi...
"Esther was an absolute pleasure to deal with. We found her to be totally professional, helpful and 100% reliable." Langford, Dorridge
"Excellent service from start to finish. Harvey was very good. Thank you." Robinson, Balsall Common
"I am grateful to John Shepherd Estate Agents for taking so much of the pain and anxiety out ot selling and buying at my time of life." Abbott, Balsall Common
"Excellent service and very helpful and Simon Burt a good ambassador for the company. All staff at Balsall Common very courteous and professional." Jackson & Parfitt, Meriden
"100% - it is very rare in these fast moving times that you find these individuals working so hard. This is my wife and I’s twelfth move and we had no hesitation but to use the team at the Balsall Common office. Harvey although very young in years would in our minds set the standard in your profession. All your staff, June, Harvey, Simon, Matt and Carl (your money man) are an asset to your company. They would make a good training team of how to buy and sell property – well done." Wills, Balsall Common
"The staff we dealt with were fantastic throughout. It was our first time selling and everything was explained." Sammons & Randall, Solihull
"Excellent service throughout. Very clear communication every step of the way, made us feel very informed and valued. A special thank you to Sarah, Esther and Joe in the office. Mark has also been excellent." Hurdman, Knowle
"Yes very happy – well informed – good updates and like us patient!! Just thanks for sale and purchase." Clarke, Shrewley
"Very happy. It was first class service from everyone involved. I’d particularly mention Irene in Hockley Heath and Esther in Knowle, who were unfailingly supportive." Welsby, Dorridge
"Very happy with the conduct of all the staff at Solihull. Explained in a very clear and concise manner. Kept informed throughout. All staff are very friendly and professional." Field, Solihull
"The people we dealt with (mainly Irene and Esther) were very helpful. Overall we were very impressed with the excellent service." Welsby, Hockley Heath
"We were more than happy with the conduct of staff – despite me phoning every day they never made me feel like I was being a pain – nothing was to much trouble and they were so polite. Lee was very clear when outlining the selling process and any questions we asked were always answered clearly and in a way we could understand. At every step of the way we were kept well briefed – especially by Maureen and Lee (they were amazing!). 100% the best estate agent we have worked with. They understood our requirements and made us feel like friends rather than clients. I was so anxious to move as w...
"Our main contacts were Simon and Harvey – at all times they acted in a most professional and helpful manner. June and the other members of staff were also very helpful when needed." Brown, Balsall Common
“Very helpful. In the latter stages of the purchase Simon was exceptionally helpful and reassuring. Although there were a few moments within the process that were frustrating, Simon and Harvey were calm and helpful throughout. Many thanks!” Canning, Balsall Common
"Very friendly and helpful and any queries I had were answered in a timely manner." Wright, Dorridge
"All staff were polite, helpful and friendly. Anna was brilliant, professional, friendly and a credit to you. Thanks Anna." Jenkins, Solihull
“Outstanding service from all members of the team. At all stages excellent verbal updates backed up by clearly presented written and email correspondence. Personal communication from Simon and Harvey exceeded my expectations. Simon and Harvey not only managed the sale of my property but also the purchase of my next property. I feel that both went well beyond what I had expected. They seemed to want to make my life as stressfree as possible over a complex sale and I would commend both of their exceptional standard of service.” Pettifor, Balsall Common
“Excellent service. Simon Burt was particularly helpful resolving some problems which occurred at the last minute before exchange of contracts.” Allen, Balsall Common
“Very happy. Simon Burt was excellent. Thanks to him and his excellent team.” Plant, Balsall Common
"Very happy. Many thanks to Harvey Hawkins at John Shepherd Balsall Common. Very grateful for his help and attention." Nattrass, Balsall Common
"Very happy. I was shown a number of properties and felt the agents were fair, honest and transparent. Harvey had our purchase agreed within a few hours and the sale of our vendors (on a Saturday). Simon and Harvey called very regularly, even it just to say there is no news. They always called when they said they would and called back promptly. I have highly recommended John Shepherd to a number of people, including my aunt who has just purchased through yourselves. If I sell, I will definitely use John Shepherd. " Goodman, Balsall Common
“Harvey Hawkins was extremely helpful and keen to find us the right property, despite his young years, probably the most professional estate agent we have ever dealt with. He spend over six months trying to find a property and kept in contact at regular intervals. You have a real asset in Harvey – hold on to him! The purchase of the property has been somewhat overshadowed by the discovery of large quantities of asbestos in the loft and an ongoing legal case against the surveyor, but we remain very pleased with the service from the Balsall Common office.” Hughes, Balsall Common
“Always on hand to issue advice, reassure and chase the vendors when appropriate. Always returned phone calls as well. Thank you in particular to Maureen and Lee who assisted with a pre-Christmas completion for us!” Kavanagh, Solihull
“It was a pleasure to deal with your company – always professional, always honest and always helpful. A stark contrast to another agent involved elsewhere in our chain!” New Homes - Hirst
“Simon’s proactive approach is very refreshing, in our opinion often goes the extra mile and at all times is candid and honest about what to expect. We felt that we received a personal service and valued his level of integrity” Jarvis, Balsall Common
“Maureen in ultra professional and knowledgeable – a credit to your agency. Although it took a while for an offer to come through, your staff never failed to remain optimistic, put us at ease and explain the market.” Borso, Solihull
"Very happy – always friendly and approachable but remained professional. Just thank you especially to Simon and Harvey who made sure the experience was as stress free and pleasant as possible!" Keogh, Balsall Common
“Very friendly staff always there for help and advice!” Gill & Harris, Balsall Common
"I was assisted by Esther, who maintained a very professional approach throughout the process. Esther liaised with both sets of solicitors and provided regular updates. It was pleasing to note that Esther took full responsibility for answering all of my questions on the property and followed up to ensure that responses were always provided – good customer service." Smith, Knowle
"JS staff kept up regularly updated. The staff were all incredibly helpful and Simon Burt did more than anticipated to help the process along." Holcombe, Balsall Common
"Extremely happy with all concerned. We were always kept up to date throughout the process. Would recommend John Shepherd unreservedly. The whole process was handled well in sometimes difficult instances, particular thanks to David Savigar for his work and patience." Chinn, Chadwick End
"Very very happy with Shepherd Agents. Have already recommended John Shepherd.
Were you kept informed – yes with Simon Burt and Harvey.
Simon assured me I would get my bungalow at Gipsy Close, and I did." Dunsby, Balsall Common
"Simon, Harvey and June did a great job. Very good contact and updates. Thanks to everyone involved." Pennock, Balsall Common
"We felt everything went very well and were completely satisfied." Mallinson, Meriden
"I found all staff very helpful, pleasant and professional. I dealt mainly with Esther and was delighted with her patience and helpfulness (above and beyond." Verrall, Knowle
"We truly believe if it wasn’t for the persistence shown by Maureen the chain would have broken down.
This should have been the job of our estate agent, however they were found wanting so John Shepherd stepped up admirably.
Just want to say a thank you to Maureen for her commitment to seeing the process through." Suthar, Solihull
"Esther was more than helpful and reassuring when times were stressfull" Ryan & Naylor, Knowle
"Fantastic service. This is the first time in 5 house purchases that I have experienced such teamwork and professionalism form an estate agent. Thank you!" Netto, Solihull
“We would particularly like to thank Jean. She was excellent, pro-active and returned calls when she said she would. Please thank her on our behalf” Grieves - Solihull
"Dear Simon and Harvey
Barbara and I would like to record our great gratitude and appreciation for the energetic, professional and very successful way in which you have marketed our house. This has been particularly helpful for us at a time at which our ill-health is causing so many other changes to our lives. Thank you both more than we can adequately say." Ferguson - Balsall Common
"We wish to thank all staff at Solihull branch for all their effort and support during the course of our sale, an extended “thank you” to Maureen Miller for being so attentive, helpful and supportive” Turgay, Solihull
" Just a short note to thank you for all your help over the last 12 months. I appreciate your unwavering optimism, prompt returning of phone calls and the fact that you always kept the process moving." Fennell, Hampton in Arden
"Dealt mainly with Harvey and he was fab.
Thank you for all your help – we are very happy in our new home." Higginson, Balsall Common
"Excellent service by all. Thank you very much." Pate, Shirley
"Great team, great service 10/10" Harvey, Dorridge
“I was very impressed at the teams professional attitude and communication skills. Always kept in the loop. Everything was clear and upfront. I would like to add what a pleasure it has been working with your team especially Sarah and Marion.” Bowen, Dorridge
"We were very happy with our service. We felt we were always up to date with the situation. We appreciated the effort that Harvey, Simon and the team put in to sell our house. Thanks" Molloy, Balsall Common
"Simon & Harvey were outstanding – extremely responsive, supportive to all our needs. Overall John Shepherd Estate Agents were brilliant. Thanks for all your help. We are so happy in our new home!" Robinson, Balsall Common
"Very happy with conduct of staff; very polite, courteous, professional and incredibly efficient. We were kept very well informed throughout; we were regularly updated and any questions we bought to the forefront were addressed promptly. Our most sincere thanks to Simon and Harvey who secured a property which on a couple of occasions did not run as smoothly as we would have hoped secondary to the nature of the scheme."Bennett, Balsall Common
"I was extremely happy with the conduct of ALL the staff at John Shepherd Estate Agents - Balsall Common. The whole process of selling my house was handled in a very professional manner with every attention to detail - a very professional team. Communication was at its utmost best and everyone involved in my house sale has kept me informed at all timtes. Would have no difficulty in recommending the company. It has been a difficult task in selling my house, due to circumstances beyond "parties" control - John Shepherd Balsall Common have been marvellous in everything" Jones Jackson, Balsall...
"Every staff member took the time & trouble to help on every occasion that we asked for help or explanation. Despite the difficulty with the vendor being in Denmark JS staff were always on the ball. We have purchased 9 houses and sold 8 in our lifetime in three different countries. John Shepherd Estate Agents were the best that we have experienced. They were professional on every matter and we were very impressed." Beddoe, Knowle
"Very helpful and professional. We were informed continually. Service was exceptional. Thank you" Stretton, Solihull
"I just wanted to let you know that we thought David Savigar was very patient, professional and charming to deal with throughout quite a tricky purchase and sale re: the above addresses. We would be happy to recommend David to any of our friends/colleagues and we felt it was important to let you know.
With thanks to all the staff at Hockley Heath office who worked hard on our behalf."
Blackhurst - Hockley Heath
"Harvey the Agent at Balsall Common was brilliant all the way through" Combeer - Balsall Common
"We looked at 4 other estate agents who seemed mediocre in their approach, but the John Shepherds Company stood out a mile!" Mills-Clifton - Meriden
"Very pleased with the service, appropriate level of keeping me informed and not hassling, overloading etc. Esther - very helpful" MacLeod, Knowle
"I felt it necessary to write and inform you of the excellent service that I received from a member of your staff. The sale and purchase of the house was dealt with by Anna. Throughout the process Anna was amazingly efficient and professional and whilst other professions outside of your office lagged behind somewhat, Anna was always at the forefront attempting to move things along effectively and with the least amount of stress. I would have no reservations about recommending your estate agents to friends and colleagues in the future." Hewlett, Solihull
"Lee has been extremely helpful throughout the process despite it being carried out at long distance." Battye - Solihull
"All staff we liaised with were professional, diligent and helpful in supporting us through the purchase process. JS are a credible operation and I'd have no hesitation in using you or recommending you in the future."
Curtis - Hampton in Arden
"Harvey was extremely helpful/courteous. Has a very pleasant manner."
Hargreaves - Balsall Common
"We felt the way both David and the wider team carried themselves through the process was excellent. Even when the vendor changed their mind on the first property they were buying, it felt as though David really was working for both parties". Oates, Earlswood
"Thank you for all your hard work, patience and support in finding us a home. This is greatly appreciated" Daryl & Nicola, Balsall Common
"We would like to express our appreciation of all the staff who helped us to sell our property but most particularly Phil and Maureen for your support and understanding. I don't suppose we shall move again, but if we do, we know where to come". Hunt, Solihull
"We want to thank you for all your help, and patience, in helping us to buy and solve all our little problems with our new home. We are truly happy and delighted with the house. So thank you once again." Jones - Solihull
"With regard to the sale of our home I would like to express my gratitude and thanks for the outstanding support, help and professional service that we received resulting in a well managed seamless sale assisting us at all the critical points. For us the sale of our house was totally unplanned and you were extremely driven and supportive enabling us to sell our home in record time. For that we are very grateful." Dyke - Warwick
"Extremely happy and sure the service we received was instrumental in helping the sale to complete successfully. Our sale was particularly complicated, as there were 3 executors involved, the support we received from Simon helped to ensure everyone was up to date and kept things on track. Especially important was the communication between buyer and seller". West, Meriden
David Savigar handled the sale of our house excellently. He kept us informed all through the process and we would certainly use your services again." Newey, Tanworth in Arden
"Very polite and friendly. As we are moving to a new area the maps and local information booklet was very useful." Baker, Balsall Common
"I have to say though that Simon provided utterly exceptional service throughout. It was a testing and difficult series of transactions (a chain of 5 at one point) but he was enthusiastic, patient, diplomatic and always courteous throughout. He went way beyond what could reasonably be expected of him, and was instrumental in getting the deal done. I've been involved in a number of sales and purchases in my lifetime but Simon was far and away the best agent I've come across. A truly superb effort" Jones, Berkswell
Thanks so much for all you did to sell and help us purchase our home. You all work really well as a team and when one of you was not in I really liked how any one of the team would be willing to take up a query I had (of which I know there were plenty!!). I would certainly use you again in the future although not sure I could face the stress of moving again!! Hames, Knowle
I was most impressed with your efficient and thoughtful service. It made it far less stressful having Esther take people round she was always punctual and so kind when I phoned up. Horsfall, Hatton
"I recently sold and bought properties through your company, and my main point of contact was Irene. As she will no doubt agree, it was a very stressful chain to deal with and could have broken down a number of times. However due to her tenacity and professionalism, this did not happen. She kept everyone informed on a daily basis and made the whole process a lot less stressful than it could have been. I just wanted to convey my appreciation to your company, especially Irene, as I'm sure the whole process would have fallen apart wihtout her constant input". Allison, Hockley Heath
"A difficult sale, handled very professionally by all in the Balsall Common office. Very well informed by phone and letter. A very satisfactory conclusion. Court, Balsall Common
"We were kept very well informed at all times. Should we ever need the service of an Estate Agent in the future we will use John Shepherd". Thomas, Balsall Common
