"Went out of their way to help us and keep us informed. Fantastic treatment by all staff, especially Irene & David" Davies
"I would like to commend all the staff at the High Street, Knowle branch for their kindness and patience as well as their professionalism." Bridgwater, Knowle
"Justine was fabulous - professional, personable, helpful. Thanks for all your assistance." Harji, Tanworth in Arden
"Maureen and all the ladies at Solihull branch were extremely supportive and helpful. We are extremely grateful." Goodman, Solihull
"Ryan was always extremely helpful, polite and called back when he said he would.
My many questions were quickly and accurately answered. Well informed – it was most helpful.
Please pass my thanks to Ryan for such excellent service and support during a very stressful time!" Jones, Henley in Arden
"I found John Shepherd excellent. Maureen who I dealt with mostly was a gem and very experienced and supportive." Wright, Solihull
"Alison was very supportive and thorough and efficient throughout the purchase. We also experienced excellent service and support from Mandy." Francome, Knowle
"Very pleased, very polite and professional and at the end of the process went the extra mile to keep things moving.
We were kept well up to date with progress.
I would recommend John Shepherd to anyone purchasing a house, very respectable estate agents." Holdaway, Solihull
"Everyone that I had contact with was very helpful and polite. I would use JS services again.
The chain was a long one, not without difficulties but Irene Pullin’s experience, professionalism and support steered the procedure to a successful conclusion. All that she did, and especially during the last two weeks before completion, I greatly appreciate." Theobold, Claverdon
"Staff were very helpful particularly from exchange to completion. The viewing summary sent to us was useful to keep up to date with comments on viewings. We would definitely recommend J Shepherd – many thanks" Burt, Solihull
"Everyone we spoke with was exceptionally helpful. Lee and Maureen in particular.
Any queries we had were all dealt with swiftly and clearly.
Would you recommend JSEA – Yes, in fact I have just referred my parents to your Knowle office in relation to their sale.
Just thanks very much" Brennan, Solihull
"Irene Pullin dealt with us following acceptance of our offer. She was brilliant, always returned calls and was proactive in keeping us up to speed." Adams, Tanworth in Arden
"Everyone was very polite and keen to please. We were very happy with the service provided." Maguire, Dorridge
"We would like to thank Maureen for her assistance in our fairly challenging move!" Bradnock, Solihull
"Excellent customer service. Polite and efficient. Esther in particular was very helpful and always chased down information.
Thank you!!" Hayes/Fenton, Dorridge
"Yes 100% happy
Very helpful in what was a very difficult few weeks. I will use you if I ever decide to move. A heart felt thank you to David Savigar, who offered much help, support and advice throughout." Field, Beausale
"Very professional and efficient. Regular contact was made. The whole process from start to finish was excellent." Whitehouse, Dorridge
"Very happy and efficient. Friendly especially David at Knowle office.
If in the future I was to sell my house we would definitely go with John Shepherd." Najran, Dorridge
"Thanks go to David and Irene.
Very well organised, always courteous, always have time to talk to you, nothing is too much trouble." Barnes, Whitacre Heath
"Really very happy with service received. Good customer service, very professional staff" Lee, Knowle
"Extremely happy – very helpful and efficient at all times.
Very well informed at each stage.
Thank you to all, particularly Esther Broomhall who was extremely professional, pleasant and efficient throughout the process of the sale" Pipe, Knowle.
"The staff were courteous and supportive. The agent I dealt with was Grace Jackson who was most helpful and professional." Loynton, Knowle
"Esther was fantastic and helped the sale go through. Alison also very good but she was not so involved as Esther." Knowle
"Sue, Lynda went 110% and nothing was too much trouble – amazing, professional, friendly, courteous – unrivalled. Maureen too particularly latterly." Turner, Solihull
"We found them helpful and polite. If they promised to phone back they kept that promise. Time was taken to answer our questions and explanations given. Was very grateful for support and advice.
As my husband is not a well man and the sale and purchase of our new property was undertaken because of this reason I was very grateful to be able to phone Shepherds to speak to staff about my concerns." Solihull
"All the staff were very communicative and we had regular updates. Very clear instructions. ....
Esther was superb throughout. Professional, courteous, understanding and right degree of urgency." Collins, Knowle
"All staff were epitome of calm, caring and professional all of the time. They had outstanding attention to detail. All of the stages of our house purchase everything was explained clearly and in detail. I felt because of John Shepherd staff I knew exactly what was going on at all times. I wished I had been selling my property with John Shepherd. Everyone was incredibly helpful and professional. A huge thank you to everyone at John Shepherd and in particular Linda who was quite simply amazing." Evans, Solihull
"All the staff were supportive, despite the length of time and frustrations involved in the sale.
Particular thanks to Maureen for her support and understanding throughout the year." Luckcock, Solihull
"Communication was excellent. A first class service. The process was as smooth as could be expected, we were promptly informed of any situation." Bartlan, Solihull
"Everyone was very professional, but also friendly. Ryan was absolutely fantastic. Ryan helped the process to move along as smoothly as possible. We would like to thank Ryan for his input, he helped managed the process and speed things up when the solicitors were slow." McDougall, Hockley Heath
"Excellent. Esther & Alison were superb! Alison kept us fully informed throughout the whole process.
Thank you for the perseverance and dedication of Alison – she has made our dream a reality!" Watson, Knowle
Would you recommend John Shepherd Estate Agent to people looking at selling or buying a property? "Yes I would tell people I would choose them over any other estate agents in the area. Staff went to great lengths to ensure the contract was exchanged." Elsegood, Dorridge
"Very professional, even when things became “bumpy”. Thank for a successful sale – end to end." Dumma, Solihull
"The purchase was very straightforward but all staff at the Hockley Heath office were friendly and professional - thank you! David Savigar especially." Gardiner, Henley in Arden
"Very helpful and professional. Ryan Nelson, whom was acting for the vendor was extremely helpful and professional throughout. We are seasoned house purchasers and Ryan/John Shepherd provided a good service ..." Hipkiss, Tanworth in Arden
"All the staff we spoke with were very efficient and Justine has been fantastic. Look forward to the next sale/purchase!!" Graddon, Lapworth
"Everyone was most helpful and friendly special thanks to Esther without her we may well have not moved to our lovely bungalow in Dorset. Regular updates and information given including honest feedback from viewings many of which Marion undertook so brilliantly. It took a long time to sell, but has been so worth the wait without Esther and the team in Knowle we would have given up." Wright, Knowle
"Maureen & Jean dealt professionally with us all through the process and are a credit to the team. An excellent service, professional always. Thank you!!" Shakeshaft, Solihull
"They were very helpful, informed and acted in a professional manner. A traumatic experience made easier by the staff at John Shepherd, Maureen Miller in particular." Davis, Solihull
"Alison at Solihull office was excellent, we had appointment to see a property which was unsuitable and Alison suggested an alternative after listening to our requirements and we secured it the same day! Alison was thorough throughout the process. Alison worked with us to secure a deal with the vendor we then built our own relationship with the vendor from there on in. If we come to sell our property, we shall use John Shepherds. Given my wife was 2 weeks away from giving birth to our first child you made the process of purchasing straight forward and dispelled any preconceptions we may have...
"Extremely happy the service was friendly, courteous and very professional. We had to deal with several other agents while selling/looking for another house – John Shepherd were ‘head and shoulders’ above others for service and efficiency." Hands, Solihull
"We were very impressed by the service given to us by all your staff. Justine was very helpful indeed." Blackman,Ullenhall
"Irene Pullin was excellent. Irene kept us regularly updated. We would just like to thank Irene for all that she did to ensure a quick and relatively smooth house move." Lloyd-Lucas, Mappleborough Green
"In our view the best agent in the area by some way, differentiated by the quality of the staff. Without Alison Dallimer taking the time to understand exactly the house we were looking for, we would have missed the opportunity. Simon Burt was also outstanding – he flexed his own day (8 pm in the evening) to show my husband around since he works in the London and we were going on holiday the following day. Total dedication to his role!" Thompson, Solihull
"Firstly, Lee Gregory was very professional, extremely knowledgeable and the presentation of our property in Kingsbrook Drive was excellent and obviously a great aid in selling our house. Then Jean and the other members of your staff who do the viewings were very helpful and accommodating, keeping us informed with positive feedback at all times. Finally, we do believe that Maureen Miller is exceptional, a credit to your profession, and your jewel in the crown. The ultimate in cool, very calm in every way, her experience shows and you always feel she is in total control of the situation, whi...
"Esther was an absolute pleasure to deal with. We found her to be totally professional, helpful and 100% reliable." Langford, Dorridge
"The staff we dealt with were fantastic throughout. It was our first time selling and everything was explained." Sammons & Randall, Solihull
"Yes very happy – well informed – good updates and like us patient!! Just thanks for sale and purchase." Clarke, Shrewley
"Very happy. It was first class service from everyone involved. I’d particularly mention Irene in Hockley Heath and Esther in Knowle, who were unfailingly supportive." Welsby, Dorridge
"Very happy with the conduct of all the staff at Solihull. Explained in a very clear and concise manner. Kept informed throughout. All staff are very friendly and professional." Field, Solihull
"The people we dealt with (mainly Irene and Esther) were very helpful. Overall we were very impressed with the excellent service." Welsby, Hockley Heath
"We were more than happy with the conduct of staff – despite me phoning every day they never made me feel like I was being a pain – nothing was to much trouble and they were so polite. Lee was very clear when outlining the selling process and any questions we asked were always answered clearly and in a way we could understand. At every step of the way we were kept well briefed – especially by Maureen and Lee (they were amazing!). 100% the best estate agent we have worked with. They understood our requirements and made us feel like friends rather than clients. I was so anxious to move as w...
"Very friendly and helpful and any queries I had were answered in a timely manner." Wright, Dorridge
“Always on hand to issue advice, reassure and chase the vendors when appropriate. Always returned phone calls as well. Thank you in particular to Maureen and Lee who assisted with a pre-Christmas completion for us!” Kavanagh, Solihull
“It was a pleasure to deal with your company – always professional, always honest and always helpful. A stark contrast to another agent involved elsewhere in our chain!” New Homes - Hirst