{"data":{"allReview":{"nodes":[{"id":"3dd4f72a-343b-5681-b89b-42cbdf8a8ed0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly. June","createTime":"2026-06-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d4935e7b-106a-5b69-9855-06bb2e010e33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-17T23:00:00.000Z","locationID":"JSS"}},{"id":"3038ac22-0577-5a0c-b215-1d077ad13ecf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jack has been great, he has always answered any questions we’ve had and his communication has been consistent. He shown us around on the viewing and has been our point of contact when it came to making an offer and has always answer any questions we’ve had so far. Thank you so much!","createTime":"2026-06-14T23:00:00.000Z","locationID":"JSS"}},{"id":"211c7e07-ba1b-5220-a546-e3b300b25e8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always a pleasure to deal with Holly Sizmur, she is prompt in replying to questions and queries.","createTime":"2026-06-14T23:00:00.000Z","locationID":"JNC"}},{"id":"6c17b14c-aa62-5e92-9c44-6a234403b708","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic customer service from Aleemah Aziz at the Birmingham office. Aleemah is always very friendly, helpful and efficient.","createTime":"2026-06-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d47659a7-4dad-5888-8371-39cecb73a060","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-14T23:00:00.000Z","locationID":"JSY"}},{"id":"a4d2d66c-ddcc-5de0-88d5-66eb6527e28f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleanor has been friendly and brilliant, she has made the process really straight forward and stress free. Would highly recommend John Shepherd.","createTime":"2026-06-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"542ed82f-522c-5667-a1a4-106567e67fb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agency is so efficient. Also on time to respond to queries. Big thumbs up to Jessica Birdi. Made moving in smoothly.","createTime":"2026-06-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f0fa69bc-ca00-59e9-b1dc-b09a46673a0f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently used John Shepherd on a let only basis. Senka, Gemma and all staff involved were extremely efficient and helpful. Communication from my first conversation with Senka was clear and prompt and the whole process went very smoothly. Excellent customer service and I would have no hesitation in recommending. Thank you.","createTime":"2026-06-10T23:00:00.000Z","locationID":"JSS"}},{"id":"9ba44640-ce87-5521-bc2c-f4e4f45398e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.","createTime":"2026-06-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d67ce916-2a44-57e0-ac21-e4f9728baf9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleanor was fantastic, I am a pensioner and not very in touch with technology but she supported me every step of the way through my new tenancy, on the end of the phone at any time to advise and guide me through the process. From my initial viewing to collecting my keys she has been a support the whole way through.","createTime":"2026-06-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ee0bbc8-36e2-57b5-8acd-9db8d6a11762","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.","createTime":"2026-06-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1cf66483-0aad-5da3-aa48-f131b8e06b8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.","createTime":"2026-06-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6c155e8a-703a-5144-8cfe-4c03f8648863","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been really impressed with my property manager, Christina Tzemanaki. They're consistently responsive any time I've had a question or concern, I've heard back quickly. Maintenance issues have been handled efficiently and without hassle, which makes a big difference day-to-day. Throughout everything, they've been professional and communicative, keeping me informed at every step. Couldn't ask for more, highly recommend!","createTime":"2026-06-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"90e4b7b6-8c38-598e-83a6-b1f798ba52ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Gita Patel of John Shepherds for many years. She is always polite, helpful and willing to answer any query I may have. She never fails to return my calls.","createTime":"2026-06-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c17b33f1-40e7-531b-952c-f673b6e6fcd7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.","createTime":"2026-06-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"59480c9f-c0ba-539f-9089-31285e12783d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good experience","createTime":"2026-06-08T23:00:00.000Z","locationID":"JSY"}},{"id":"ac968c2d-60b8-5b7a-b43f-001ea71e6fa0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Lisa and the team. Smooth transition from one tenant to the next and minimal hassle as a landlord. Would recommend.","createTime":"2026-06-07T23:00:00.000Z","locationID":"JSY"}},{"id":"dc6fe2d9-951e-585f-a374-18e2b368476b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Cannon from the Birmingham branch was our Property Manager for a one year tenancy and she was absolutely perfect. Always super helpful and quick to respond. A credit to the team.","createTime":"2026-06-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3fa6bfb8-8da5-59d7-b64e-66f778c3cacc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Christina in customer service at John Shepherd, Birmingham. Christina did an amazing job organising some refurbishment work at one of my apartments, starting with specifying what needed to be done, obtaining quotes and then finally overseeing the refurbishment work to completion. Definitely a five star experience!","createTime":"2026-06-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cf845e5c-25fb-5adf-a0a6-e4e7e768370a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort — it was a great viewing experience! ⭐⭐⭐⭐⭐","createTime":"2026-06-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc4fcea3-2870-5a85-8970-2337b8a06eca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Holly is always really helpful with any questions or queries that I have, really good to deal with and is a great attribute to the business","createTime":"2026-06-06T23:00:00.000Z","locationID":"JNC"}},{"id":"86c0b454-4362-59f3-b9f0-d240328507e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tamara was very friendly, helpful and professional.","createTime":"2026-06-05T23:00:00.000Z","locationID":"JSY"}},{"id":"c41eae1f-5dab-5a44-99d0-54b60a7ad42e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!","createTime":"2026-06-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5424d7ae-dd0d-5789-8e53-da32e1cd75e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jack Knight has been fantastic in a search for a property for my mum. Excellent communication, understanding the full requirements and trying to help in anyway possible. I am genuinely impressed.","createTime":"2026-06-05T23:00:00.000Z","locationID":"JSS"}},{"id":"6d0f4550-513a-52a7-848d-ea2565cb1d18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great company to deal with always get excellent service when dealing with Holly Sizmur.","createTime":"2026-06-04T23:00:00.000Z","locationID":"JNC"}},{"id":"eee65d95-2141-5614-90f4-33427e6bd0b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Suzanne is very knowledgeable, always ensuring queries are handled efficiently. Thank you Suzanne for your continued support and excellent service.","createTime":"2026-06-04T23:00:00.000Z","locationID":"JSY"}},{"id":"864733d0-f3af-510a-9942-ef152cf08b11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-04T23:00:00.000Z","locationID":"JSS"}},{"id":"9fda5c23-8ab8-53c9-887c-a128b2f33554","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.","createTime":"2026-06-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"96ce22bc-993f-5725-bb36-e734d568c347","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.","createTime":"2026-06-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5da896bb-ef5a-54f3-ad56-3aa1eb48aa15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.","createTime":"2026-06-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2a482889-241e-513d-bbe1-df4b88a3efc1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently moved in to a rental property and had issues with no hot water. The problem was rectified straight away. Mia was very helpful in resolving the matter.","createTime":"2026-06-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f515d12-e668-5142-bbb2-5c215af6387b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!","createTime":"2026-06-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d20405e7-dc36-558a-839b-382a82100063","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick resolution!","createTime":"2026-06-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7006515b-f8f7-5907-9f7e-17035bced6f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff, found me a property to rent quickly. Was all quiet straight forward. Thanks to all the letting team.","createTime":"2026-06-02T23:00:00.000Z","locationID":"JSC"}},{"id":"528ff0d7-c0eb-516e-987c-874cf154ed0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie at Derby has been very helpful","createTime":"2026-06-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8ca24eca-83fa-5014-b234-3e022b3dd203","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.","createTime":"2026-05-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a64ead6e-88bf-5fd4-bfc6-1ceeef5e18c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I recently had a viewing arranged through John Shepherd and was assisted by Alexander Shomari. He was professional, courteous, and knowledgeable throughout the process. He took the time to answer my questions, explained everything clearly, and made the viewing experience smooth and stress-free. His communication was excellent, and he demonstrated a high level of professionalism from start to finish. Based on my experience, I would be happy to recommend johnshepherd.com⁠� and would like to thank Alexander for his outstanding service.","createTime":"2026-05-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"959d3b7f-e763-5a37-a539-6ee26a675d85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and efficient service. Senka and team are great to deal with. I will definitely be using them again soon 😀","createTime":"2026-05-31T23:00:00.000Z","locationID":"JSS"}},{"id":"02bcfb7e-6f85-5975-a9d0-97be97fe3427","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.","createTime":"2026-05-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"271d1170-8d3f-539c-9f97-4cee821c185c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My change of tenancy went smoothly. I found the Solihull staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved in helping me: Senka Dragicevic, Abbie Clark, Gemma Sproston, Nakesh Kaur, Rebecca Marsh, Caitlin Duggan and Alan Johnson. Thank you all.","createTime":"2026-05-30T23:00:00.000Z","locationID":"JSS"}},{"id":"03fa4155-67b7-5936-82b0-94cfceea2962","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My change of tenancy in Solihull went smoothly. I found the local staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved: Senka Dragicevic, Abbie Clark, Gemma Sproston, Nakesh Kaur, Rebecca Marsh, Caitlin Duggan and Alan Johnson. Thank you all.","createTime":"2026-05-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4ecb3772-6a4f-5319-bc07-b2a06d256369","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a fantastic 2-bedroom penthouse in Nottingham through John Shepherd, and we cannot recommend them highly enough—especially Emily, who looked after us from start to finish. From the very first viewing, Emily was incredibly professional, knowledgeable, and genuinely helpful. Finding the right premium property can sometimes feel a bit stressful, but she made the entire leasing and onboarding process seamless, clear, and entirely stress-free. She was always quick to respond to our questions, kept us updated at every stage, and went above and beyond to ensure everything was ready for our move-in day.","createTime":"2026-05-28T23:00:00.000Z","locationID":"JNC"}},{"id":"c4f354a6-4398-56c2-aaaa-6d3d665ca808","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie was great","createTime":"2026-05-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a84028a1-09e8-5f7c-9a42-6ae1efe1094b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of. He speaks clearer and better with his instructions so it doesn’t cause any confuse. Thank you so much Kelvin Zekeyo","createTime":"2026-05-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9b1c4301-b44b-5cca-9cc8-e602d499ee24","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-28T23:00:00.000Z","locationID":"JSY"}},{"id":"c88b4e7a-f375-58aa-ab3e-8b4f0182b114","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely perfect from start to finish.","createTime":"2026-05-27T23:00:00.000Z","locationID":"JSC"}},{"id":"9e46a8c6-f5d2-5dfd-9127-eeb59f27e0a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.","createTime":"2026-05-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5bf08da2-e618-51b3-8d8d-3a8c811f37d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alex from John Shepherd Birmingham has just met us for a viewing in one of their properties. He was punctual and charming. Extremely respectful not only to ourselves but to the existing tenant who had a small child. An extremely professional young man. Well done Alex. I would have given you more stars if they were there. Kind Regards Julie","createTime":"2026-05-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"12950108-cd83-5e21-bbb4-0215603309ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had a positive experience with John Shepherd’s team. They are very supportive, professional, and easy to communicate with. Lara and Christina, who have both been helpful are responsive, approachable, and always willing to assist when needed. Recently, I experienced an issue involving the building management company, and I needed support to resolve it. Lara acted very quickly—on the same day. Their prompt action made a stressful situation much easier to handle.","createTime":"2026-05-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"18ca96a1-5e2e-5738-b60b-d4958926deeb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thomas Francis made it a pleasant experience in moving out and into a new apartment within a short amount of time","createTime":"2026-05-25T23:00:00.000Z","locationID":"JSC"}},{"id":"438666a3-38de-558d-be62-af3710014dca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.","createTime":"2026-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9773c039-c976-59ed-b08f-eed70f363a7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.","createTime":"2026-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"279dd274-cdc1-515a-8da5-671840793705","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very good viewing experience assisted by Jack Knight. He answered all the questions we had patiently and explained everything clearly to us.","createTime":"2026-05-21T23:00:00.000Z","locationID":"JSS"}},{"id":"cc0ce3ad-6f14-559e-ba67-e3152304ad84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided","createTime":"2026-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"138a4c21-71ea-522d-85ba-4d18d119edc4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie was amazing, I had a great experience working with her.","createTime":"2026-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ffdee1b2-4712-50f7-8192-a26189b9363e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process. He has such a friendly manner and made us feel very comfortable from the beginning, both over the phone and in person. He was always happy to answer our questions and made everything feel stress-free and easy throughout the whole process. Honestly, he is the best agent we have dealt with so far. He is a real asset to the company, and they should be very proud to have him as part of the team. Thank you so much for all your help and kindness, Alex. It was lovely meeting you. From Michelle","createTime":"2026-05-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7ad4fd47-8ec2-57f1-9f8e-13a0e3d920d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe F is an amazing agent and on top of that an he’s absolute delight!!","createTime":"2026-05-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2f3e2522-e7a9-57f7-9bef-e9285df99a6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe was very helpful and knowledgable at the viewings and looking to book our place with him.","createTime":"2026-05-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"986c5228-c944-5ef2-9e8f-2cfcddce4179","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service by Ellie, recommend this agency for tenancy","createTime":"2026-05-17T23:00:00.000Z","locationID":"JNC"}},{"id":"d8d0cfc2-8524-52c1-a92b-e635dc5662eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie is such an amazing person. Made the whole process easy, transparent and smooth.","createTime":"2026-05-17T23:00:00.000Z","locationID":"JNC"}},{"id":"d58d51b0-d9d9-5e51-9e6c-60c630c5ab82","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"It’s a good experience","createTime":"2026-05-17T23:00:00.000Z","locationID":"JNC"}},{"id":"c9bf3b76-98d2-59ea-95fd-e70fc606828b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner viewed a property earlier this week. Jack was efficient in terms of arranging the viewing when I made the initial request to view the property. During the viewing he was polite, professional and friendly and answered any questions we had.","createTime":"2026-05-16T23:00:00.000Z","locationID":"JSS"}},{"id":"f2ca4398-0767-517a-80b2-9b2b2911828e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Although the house we saw wasn’t for us, Jack Knight was professional and very helpful throughout the viewing, giving me useful information about the property. So this a thank you to him for doing a great job.","createTime":"2026-05-14T23:00:00.000Z","locationID":"JSS"}},{"id":"775d4117-eb6e-54dc-ac54-3dd5537e27aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A few days ago me and my friends viewed a student property in Nottingham. Kelvin, the person showing us around was very friendly and went above and beyond during our viewing.","createTime":"2026-05-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4cbc757f-138f-5f3d-90d6-4af517eec2fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..","createTime":"2026-05-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6602fb35-5c78-5fad-be34-a6facca636c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just wanted to say thank you to Sophia. She was very helpful and patient in helping us sort out our new agreement for a property. Well deserved 5 stars!","createTime":"2026-05-13T23:00:00.000Z","locationID":"JNO"}},{"id":"304e5499-142e-504a-8e54-7e503c826883","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After a number of phone calls with her predecessor, a few months ago, our first interaction with Ashley Britten has been a revelation. She is organised, Professional, Courteous and Knowledgeable, everything we need in a Property Manager. So much so that the three questions we had outstanding were answered and actions put in place , within a few days. Top Marks and Thankyou.","createTime":"2026-05-12T23:00:00.000Z","locationID":"JSY"}},{"id":"37056ff0-cbb7-5032-831d-1c0df2f8bb37","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been very helpful and professional in dealing with my property queries. She has kept me updated clearly, followed up on outstanding matters, and provided the relevant records when requested. Much appreciated.","createTime":"2026-05-11T23:00:00.000Z","locationID":"JSY"}},{"id":"ae5c18cd-9396-5627-8247-da217679de72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole experience from start to completion was professional done so happy to have chosen to go with John Shepherd Lettings Special thank you to Tom, Mia, Gema, thank yo all so much","createTime":"2026-05-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f01d9eab-a197-531e-9fad-7b8462e93a0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.","createTime":"2026-05-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eb8b9c28-18de-5f22-9f72-7936d0092b54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very patient reliable and helpful throughout the process","createTime":"2026-05-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"737edfa1-ec29-52e6-9278-39a4aab16ac9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .","createTime":"2026-05-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"687bd6ad-91d9-5cf8-a29b-19e7ebd1bf09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I don't have much experience with John Shepherd because, while I was renting my house, John Shepherd took over the house from Aquarius. I highly recommend contacting manager Lisa. She's the right person in the right place. She's kind, has a smile, and is very helpful. She's a true professional. John Shepherd should be proud to have her on their team.","createTime":"2026-05-07T23:00:00.000Z","locationID":"JSY"}},{"id":"acab9620-e99a-532c-a875-f7a002e30995","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-07T23:00:00.000Z","locationID":"JNC"}},{"id":"eb391ef3-584e-5bdd-93c7-f77fa109c373","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.","createTime":"2026-05-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"685ce37c-b12f-550e-b421-72fc4da31cee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!","createTime":"2026-05-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"48533217-962e-50a1-be71-f72ab0d50d8e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie Walters provided excellent service throughout the process,Excellent agency with very professional staff. They were helpful, responsive, and made the whole process smooth. Highly recommended, thank you Katie😊","createTime":"2026-05-06T23:00:00.000Z","locationID":"JNC"}},{"id":"07b5d6a7-dca1-583c-bd3e-764828dafb31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌","createTime":"2026-05-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"aa5fd71e-abff-52b7-a111-4f8a79e405f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.","createTime":"2026-05-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fef1a0d9-04b9-53e4-bb7e-a22686a12dc7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike. Thank you","createTime":"2026-05-05T23:00:00.000Z","locationID":"JNO"}},{"id":"153baf92-489d-50d6-af54-392084609939","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.","createTime":"2026-05-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1c7439c9-58f5-588d-8215-719c8ea077a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.","createTime":"2026-05-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"12827f76-9443-5c7e-b78e-9b3dd67ed559","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance! Thank you so much :)","createTime":"2026-05-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"533fff4c-6cb3-5693-b859-05c7f80bf5b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie helped us get the new house we stay at. She was very patient and helpful throughout the process. Very happy with the support and services that were provided.","createTime":"2026-05-01T23:00:00.000Z","locationID":"JNC"}},{"id":"8c2373d7-7bfa-5503-8442-987e8894070f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike. Thank you","createTime":"2026-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d4374cda-baf2-5607-a9fe-bb85c350f22c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.","createTime":"2026-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3fc2e37c-bb90-56ff-b921-b67905c62fd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Catie went above and beyond. She was so helpful, she managed to get me an apartment sorted in record time, even went down the same day to get me a video and called and walked me through the process to make sure it all went smoothly. Great service highly recommended.","createTime":"2026-04-30T23:00:00.000Z","locationID":"JSY"}},{"id":"6eb7fe91-053c-5407-b3e9-26a1eac26da3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from Catie. Couldn’t have asked for the process to be done any better. Appreciate the hard work - thank you! 100% recommend to any/everyone!","createTime":"2026-04-30T23:00:00.000Z","locationID":"JSY"}},{"id":"80cbb9f5-5877-55ff-84d2-9b3194862c9e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend John Shepherd estate agents highly enough! From the very first viewing to picking up the keys, the entire process has been seamless and stress-free. The team is incredibly professional, but also genuinely friendly and helpful. A huge shoutout to Catie, who went above and beyond to make sure everything was sorted for my move-in date. Communication was top-notch throughout—I never had to chase for an update. It’s rare to find a lettings agency that actually cares about its tenants, but these guys definitely do. If you’re looking for a smooth, professional service, look no further!","createTime":"2026-04-29T23:00:00.000Z","locationID":"JSY"}},{"id":"494d6836-03fe-5474-8226-8b4fa8b031aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Property Management! We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities. Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants. She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"25b527bd-9013-57d0-9806-6a05569f9c07","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently worked with Katie W while letting out my property, and I couldn’t be happier with the service. From the start, she was professional, responsive, and clearly knew the market inside out. She kept me updated throughout the whole process, gave honest advice, and handled everything smoothly from viewings to securing reliable tenants. What stood out most was how easy she made the whole experience—nothing felt like too much trouble, and I always felt confident everything was being taken care of properly. It’s clear she genuinely cares about both landlords and tenants, which makes a big difference. I’d highly recommend Katie to any landlord looking for an stress-free and efficient service.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"9c336c51-86c4-5eeb-aa6e-04431d299b3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wonderful service thank you Katie Walters","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"12a75cb8-ab89-5052-9bf7-c15b75429795","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was smooth and hustle free experience with John shepherd lettings, especially katie who delivered great customer experience. I personally feel John shepherd lettings is a good option for renting property.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"8d14ae7b-fc3f-50ef-a32a-5b0b610fc2c0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"94add8e7-65e5-5b8d-946e-235edc86a863","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Callum is fantastic ⭐️","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"3b873eaa-920e-5096-bf55-685c2a2b3924","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie was very friendly and knowledgeable about the property I viewed.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ea8c837f-8cc8-51bb-96fb-f2078b1bae23","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNC"}},{"id":"8dbb0998-5f0d-55f6-8260-460c6fc1a8c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma and Shennay is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Rebecca, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great. I would highly recommend John Shepherd.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JSS"}},{"id":"f34db8fb-4e72-5566-bb50-20541bd8f9aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent Property Management! We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities. Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants. She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.","createTime":"2026-04-29T23:00:00.000Z","locationID":"JNO"}},{"id":"9a4cdaa2-c10e-5290-9185-065ef981b07a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"072e3f40-f9cc-5d06-923d-6043edbbf995","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophia was great and really helpful.","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9e28d449-4386-5468-9ba0-70ddb796fd75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0074c012-344d-5489-b482-dde283a06663","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around by Kelvin Zakeyo and he was super friendly and answered all the questions I had amazingly. He didn’t make us feel rushed at all and carefully explained all aspects of the accommodation. I would definitely recommend him for a viewing. Thank you!","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3f1972d8-ff51-5861-bfbf-f4c9028ca236","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"23754ea9-8d2f-5283-b3d2-8d00b7a64263","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A special thank you to Lara Soars-White for her patient help with queries regarding submission on our behalf of the RRA Information Sheet to existing tenants.","createTime":"2026-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8246c532-d5c6-519b-9089-f185a374ed7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.","createTime":"2026-04-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1347aaa2-72dc-5502-b135-29b310c19f64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful, informative and professional. Gave the impression that they actually cared about their tenants. Particular thanks to Elisha Gordon ( Lettings) but also to Alisha Donaldson ( Maintenance Consultant) who has dealt with a number of issues in an exemplary fashion.","createTime":"2026-04-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"815f34a3-2b07-5aa1-ad63-0b58a25d96d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.","createTime":"2026-04-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cb2cceca-03bb-54c6-a7ca-be3f5b60d6cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-26T23:00:00.000Z","locationID":"JSY"}},{"id":"70724e89-8d6d-5b36-b474-45819b8558ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was very helpful during my tenancy swap and made sure everything goes smoothly","createTime":"2026-04-26T23:00:00.000Z","locationID":"JNC"}},{"id":"c9b1ca1b-8041-54e3-a993-957499e7771d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!","createTime":"2026-04-26T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"54fc8450-76ca-5fb9-b186-c914ad02945c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It has been a hassle free process all together. Starting from the viewing and then the move-in. Katie has been very helpful and responsive in the process throughout.","createTime":"2026-04-26T23:00:00.000Z","locationID":"JNC"}},{"id":"302fe8a9-2e45-5098-9038-3cf2da0398cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The first thing I would like to thank Alex who had shown me around one of the properties and he was smooth with everything. The way information was relayed and was able to answer every question without the need to feel irritated since it’s my first time renting. He explained the process from start to end and was able to support me throughout the whole thing. The process in general was alright to be honest. Did need to contact the company that does the referencing couple times which made it irritating due to incorrectly doing their checks on me Other than that I’m happy with the service","createTime":"2026-04-26T23:00:00.000Z","locationID":"JSB"}},{"id":"021b04e5-c553-5b99-957c-1484f4569b71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.","createTime":"2026-04-26T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"bd55594b-b702-586e-a608-2a3a8fc65c8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kate was really helpful and professional throughout the process. She took the time to explain everything clearly and made the viewing smooth and comfortable. I appreciated how responsive and approachable she was, and she genuinely tried to help find a place that suited my situation. Overall, a great experience dealing with her.","createTime":"2026-04-26T23:00:00.000Z","locationID":"JNC"}},{"id":"9a2fd7a7-f874-5afd-838b-afdfe8e90164","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !","createTime":"2026-04-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"436201b5-373d-5314-a72d-514ae2fdeb30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Estate Agents, specifically the branch in Birmingham, have been wonderful to let through. One of their maintenance consultants in particular, Christina Tzemanaki, is always pleasant and professional. Christina has helped me on a handful of occasions to sort a few repairs out and the process has always been quick and easy. I will definitely be looking at sticking with John Shepherd in the future.","createTime":"2026-04-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"07662a80-8df3-5d9b-a649-c9c187511e50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection. Thank you","createTime":"2026-04-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1aa83102-cd2d-552e-b4c5-1e64485fa1d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"spot on thank you","createTime":"2026-04-21T23:00:00.000Z","locationID":"JSY"}},{"id":"c7001b3d-cf81-5e10-86e0-6b9b89538d7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison","createTime":"2026-04-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e959c631-8f09-5449-bd0f-a20490dcfb31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lisa was helpful throughout my tenancy and I couldn’t have asked for a better service","createTime":"2026-04-21T23:00:00.000Z","locationID":"JSY"}},{"id":"80811d1a-64f3-5cf7-9747-955ff2b17e60","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brooke our estate agent has been lovely and easy to work with. She kept us up to date with everything going on with the housing process and even went out her way to arrange a second house viewing for us. Would highly recommend Brooke if you ever think about going with John Shepherd","createTime":"2026-04-21T23:00:00.000Z","locationID":"JNO"}},{"id":"f32fac61-7581-5dc8-8e13-0c07463d4420","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service by Suzanne in Derbyshire office all the time from start to finish","createTime":"2026-04-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0712564c-55b2-5b25-89bb-f725a92f2590","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish j shepherds team have been amazing. I couldn’t believe how quick they worked on getting my property let out. I would highly recommend j shepherds.","createTime":"2026-04-21T23:00:00.000Z","locationID":"JSC"}},{"id":"bf26c70a-3aad-5f52-a192-cdc608d5c034","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Lisa Ottewell. I ran into a few issues during my tenancy, but she handled everything quickly and efficiently, arranging the necessary repairs without delay. She was extremely helpful and always made sure I felt supported, which really put my mind at ease. It made a big difference knowing I could rely on her. Highly recommend!","createTime":"2026-04-21T23:00:00.000Z","locationID":"JSY"}},{"id":"02c27028-fc23-516d-ad23-0a393a9ea32d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.","createTime":"2026-04-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"73b42b47-5580-54a5-8b88-d41c665d2e27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have know Suzanne for many years and she has never let me down even if it is late in the day. I must say Suzanne is well experienced in her field is fit to management at the top level.","createTime":"2026-04-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3942c21a-a1ba-5b4c-8cdf-0a92dbf49fe9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Catie Buttler throughout my move. From start to finish, she was professional, responsive, and genuinely helpful. What really stood out was her dedication—even during her week off, she made herself available to ensure everything went smoothly on move-in day. That level of commitment is rare and made a potentially stressful process feel easy and well-managed. She also took the time to clearly explain all the utilities, how everything works, and what I needed to set up, which made settling into the property much easier. I am very grateful for all her support and would highly recommend her services to anyone looking for a reliable and proactive agent.","createTime":"2026-04-21T23:00:00.000Z","locationID":"JSY"}},{"id":"20951f11-7c0a-52e6-84a1-1f338bfd8be6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The overall experience while moving to my new home was very well managed.","createTime":"2026-04-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"208cf8b7-77e2-532d-ab32-e412cd8fe072","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!","createTime":"2026-04-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ab2ae49b-e5a9-5645-bb94-7339080a3372","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional. Thank you Lara Soar","createTime":"2026-04-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"09cee670-9080-52cc-a209-8dfcd8cd4f2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords","createTime":"2026-04-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4d7e6f61-c9f1-5be7-96a5-aabdef5f2b73","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just moved into my new place and honestly had such a good experience! A special mention has to go to Elisha, who was absolutely amazing throughout the whole process. She kept me informed every step of the way, was always quick to respond, and explained everything so clearly. As a first time mover I was quite nervous but she made the whole experience feel easy and stress free. She was so friendly, professional, and genuinely helpful - I couldn't have asked for better support. Thank you again Elisha!","createTime":"2026-04-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2c8f6c37-b43f-5898-a401-6ae34e247aaf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was an absolute pleasure working with John Shepherd. Lara was incredibly helpful, kind, and supportive throughout the process. I’m very grateful and truly happy to be renting my property with such a professional team.","createTime":"2026-04-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"db4cc255-44db-502f-9cca-833366e4fd61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Suzanne is always so helpful and quick at resolving any issues and helping us!","createTime":"2026-04-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9321739c-8e93-5fa4-9038-4d2208d10b97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.","createTime":"2026-04-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc0a167f-d76c-56c1-827b-3baa3ef85bc2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sue was very professional, co-operative and helpful. During our tenancy she was always helpful and considertate of our privacy. When the landlord decided to sell she helped keep the move out very smooth.","createTime":"2026-04-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8a567031-38f4-55fe-a4cc-4a2a4aac8949","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just rang up about renting and Katie was extremely helpful and polite, spoke to another estate agents the day before and got awful attitude so it was nice to have someone that was patient and friendly.","createTime":"2026-04-15T23:00:00.000Z","locationID":"JSY"}},{"id":"e32050da-58fd-5278-80a2-7fb95b274ea8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch","createTime":"2026-04-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c5759657-a99c-5875-a9b1-5784704525ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)","createTime":"2026-04-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ee1dfdfb-9430-530f-8e34-e26ef1a9be27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo has been our estate agent, been friendly and very helpful in securing our house for the year as students.","createTime":"2026-04-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5bb0930f-39c8-5d7c-89dc-7933119a98a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Made contact with Lara Soars who responded immediately with correspondence requests. She also helped to complete a check in for new tenants seamlessly which was great.","createTime":"2026-04-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d60fe927-3443-5247-8db3-5b42c17adaf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Happy with the service provided.","createTime":"2026-04-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"769fdcf5-c595-5753-aea0-0a76740269e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist. She attended a meeting at the flat with the block management representative, put together a claim for their insurers and obtained two quotes for the works to be completed. Block Management’s insurers agreed to pay the claim in full and work begins this Wednesday. Thank you Christina, you are a star!","createTime":"2026-04-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"23e1f36a-0f2f-56c7-aa1e-4bf8abac2421","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My partner and I viewed a property with Ellie on short notice, as we needed a quick turnaround after prior arrangements fell through. Ellie was absolutely brilliant during the viewing and afterwards. She explained everything in detail and gave us all the information we needed about both the property and the process. She also went out of her way to ensure our referencing was completed as quickly as possible, as we were working within a tight timeframe. We really appreciated her help and professionalism throughout — we couldn’t recommend her more!","createTime":"2026-04-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"663e3354-5d52-5a04-b17b-387e9ea32eb7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Debbie Jackson has been my property inspector for a little while now and has gone above and beyond to ensure that any issues or concerns regarding my property are being addressed. Within less than 24 hours Debbie has put plans into to place to ensure everything is up to the standards required. After many months of back and forth with my property manager and nothing coming from it I started to loose faith. Debbi has restored my confidence with John Shepherd and I am extremely greatful for this lovely lady’s help.","createTime":"2026-04-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9424cb76-8473-56ab-aaf7-fadfdf37d5b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with John Shepherd Estate Agents when securing our home. The whole process was smooth and well managed. A special mention to Alex, who was incredibly helpful throughout our application. He was polite, honest, and very friendly, always taking the time to answer our questions clearly. His responses were always prompt, and he made the whole process much less stressful. We really appreciate his support and hope he gets the recognition he deserves. Highly recommended!","createTime":"2026-04-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8384c932-76c1-5216-bc15-9dd770a9dec1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe Farrar has been amazing throughout the whole process of finding a place for my friend and I for our next academic year. As an international student renting an apartment for the first time, he explained everything thoroughly and responded to each query swiftly.","createTime":"2026-04-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"bd2b5fd8-5cba-5a12-84b8-039ee6f03c28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.","createTime":"2026-04-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a3daeba0-e3ef-540f-a624-2de84a6456ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara was very efficient and very helpful.","createTime":"2026-04-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b9931671-ef5d-5200-9ff8-978b1b2c88b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We rented a property in Solihull for 3 years with John Shepherd managing the property. All of our queries were dealt with quickly, staff doing inspections were always very friendly and polite, and we feel we have been well looked after as tenants! Big shoutout to Lauren Foster who helped us throughout our tenancy, especially during our move out process ensuring that it was done in a smooth and timely way— she is a great asset to the team ⭐️","createTime":"2026-03-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"50feab75-4ab1-58b6-8e0f-cdf785e61166","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"efficient staff who are friendly and helpful","createTime":"2026-03-30T23:00:00.000Z","locationID":"JSC"}},{"id":"8cfe954a-9a83-5255-9506-55aea446c288","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient staff who are friendly and helpful","createTime":"2026-03-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"df19da06-3c08-59f7-91db-bcad74034e3b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks kelvin, for helping me out. The process was smooth and easy😊👍🏻","createTime":"2026-03-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eaa0761a-b5aa-5375-838a-50bc647b2c93","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you Natasha for helping Me to get my property sold promptly. Very much appreciated!","createTime":"2026-03-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e52eff31-f8ec-5064-af47-f33177755506","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"the first thing i would say is i have found the staff kind and very helpfull and the back up from Tili was a great help. The slight down fall was getting through on the phone and when i left a message there was no return call, overall pleased with the way i was treated.","createTime":"2026-03-28T00:00:00.000Z","locationID":"JSC"}},{"id":"04468fa7-8d06-5b0c-9964-ba61a252b98b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"very good letting agency. The process is very smoothly. They assist every thing step by step .","createTime":"2026-03-28T00:00:00.000Z","locationID":"JSC"}},{"id":"dbd570a4-feee-52da-87e9-15f06f00f696","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!","createTime":"2026-03-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"183d4844-950f-531b-8a78-93304422cacd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.","createTime":"2026-03-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"cf11b0df-0679-534f-970b-aa413faf1a65","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy at Solihull branch is fantastic such a superstar","createTime":"2026-03-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1c7f647a-3614-5ee2-becd-37061a87c869","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They have a good knowledge of the local property in a wide area of the Midlands. The staff have been most helpful.","createTime":"2026-03-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ef4d216-6044-5730-812a-3b7f8bdb5007","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!","createTime":"2026-03-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"aa4abf76-96f7-501f-ab14-d04e7a11424a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)","createTime":"2026-03-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ba245484-53e7-5dff-8caa-9fef110f50d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"“Thank you, Kelvin, for your help today. You were very informative and kept us updated throughout the call, clearly explaining the options and changes, especially with limited availability. Your guidance really helped us make a quick decision and secure a place for my son. We truly appreciate your support — highly recommended.”","createTime":"2026-03-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0bc24a98-0af7-5177-a857-bdc26cc31ebd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.","createTime":"2026-03-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"51ea9b10-9d65-5766-a445-b2511ffe76b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.","createTime":"2026-03-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a7442e36-be0a-5928-abbf-bc048318b043","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed. Communication was clear at every stage, and any questions or concerns I had were addressed promptly. I particularly appreciated the guidance provided, which helped me feel confident and informed throughout. Overall, I’m very satisfied with the service I received and would be happy to recommend John Shepherd to other prospective tenants.","createTime":"2026-03-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8e5e049b-6133-50bd-831a-8e4b0480c96a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I instructed John Shepherd to market one of my properties to let in Derby. During the marketing and viewing phase, they were responsive, transparent and pragmatic. I really appreciated their flexibility, clear communication and professional advice, which made the process feel well managed. The branch manager, Paula, was also very accessible. Based on this experience, I would be happy to use them again for another property.","createTime":"2026-03-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"909187cd-2cac-5c7e-b7ec-3ff2d6f79fc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Paula, Catie and Sam have been extremely polite, proactive and efficient at all times. Clear information and updates provided at every step of the way.","createTime":"2026-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"58be0bc9-b42f-59fe-ab32-696a92688df9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication","createTime":"2026-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"20d60f43-3d1c-51cc-bac3-2ea785fde58d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process","createTime":"2026-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"24ac5b92-a6e5-5277-9fbf-e94dc3d9b104","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monica 42 queen's Road City centre Nottingham ng2 3dt I enquired to her over the phone about a rental property and she was amazing, very supportive and knowledgeable. I felt very comfortable and she was patient with all my questions. Great service. Thank you Monica","createTime":"2026-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc7ad4ea-ad05-50b4-9075-15da8ed6fa6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very positive experience with Catie, the lettings agent. She was consistently professional, responsive, and easy to deal with throughout the entire process.","createTime":"2026-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"199de6c4-94ca-5c0a-a411-be9f3a2c394b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catie made everything easy and simple for us and really appreciate how helpful she was :)","createTime":"2026-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"accd5e21-efc9-5547-9a1c-0bfb14d0ff2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing landlord, fair prices and very nice!!","createTime":"2026-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5531fd78-2e8b-5d39-b9ad-d26bc25d486a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.","createTime":"2026-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a8938976-963f-5e66-83ff-03d2d5fd226c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!","createTime":"2026-03-19T00:00:00.000Z","locationID":"JSD"}},{"id":"7c88e62c-4acf-5909-845d-4b6eb24292f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed","createTime":"2026-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"10ba4023-0775-5161-bb50-8c9a123c1352","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.","createTime":"2026-03-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c517555b-ae1f-59d9-ae32-2944b747448e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Jordan as our estate agent! She has been incredibly helpful, patient, and considerate throughout the entire process. Since we were moving from a different country, everything could have been stressful, but she made it all feel easy and smooth. Thank you, Jordan, for your support and dedication!","createTime":"2026-03-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9ed54fd4-7f43-532c-873c-28c244bb1bf0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Lettings have managed our two rental properties for a number of years and we have always been very happy with the service they have provided to us. Our property manager (Sue Birch in the Redditch office) has always acted in a professional and friendly manner and has been very responsive in dealing with matters.","createTime":"2026-03-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8bf3b499-b38b-555c-accf-d8bb230bcda7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)","createTime":"2026-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ccfa2c18-6a28-5f0d-9848-8ce9eee383e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe Farrar has been very helpful from start to finish in helping out with a potential issue. The advice he gave was very professional and clear and I would not hesitate to use Joe again and recommend him to anybody that asks.","createTime":"2026-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0500abe4-dc1d-5fff-b0ee-424ebaa48ea6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent","createTime":"2026-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"351ec382-165c-5406-89b2-da6b789a5b46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.","createTime":"2026-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7934ce59-ac0a-5852-bf5d-569708c2f478","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It's always a pleasure working with Olga and the team at John Shepherd.","createTime":"2026-03-16T00:00:00.000Z","locationID":"JBG"}},{"id":"b02a57c2-9741-5bcc-908d-af12b740fb7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.","createTime":"2026-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1fec1b19-9818-52a5-96bc-ea4ce4d3d504","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used their letting agency services based in Redditch over many years and would rate them 5* for a professional, personal and friendly service. They are always ahead of the legislation so that I was always letting according to the law and they have a good pool of trades to take care of minor maintenance issues that arise, this is particularly important for me as an overseas landlord.","createTime":"2026-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"15e83e46-27ee-577f-ae07-380087b0fa29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’d just like to say that my dealings with Lara Soars at John Shepherd in Birmingham have been first-class from the start. I could not ask for a more professional and courteous person to deal with for my apartment. Thank you Lara!","createTime":"2026-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a50007a6-6f35-5f0c-ac75-4e5e2387514e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free. Communication has always been clear, and they’ve been approachable whenever I’ve needed assistance. It’s reassuring to know that the property is well managed and that issues are taken seriously. I’d definitely recommend them to other land lord looking for a well-managed property and reliable support.","createTime":"2026-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"98b20b19-d7d6-5bca-b96c-8fded86895a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent tenant found for us. Excellent communication during lead up to start of tenancy. Fautless service Alan Cornford","createTime":"2026-03-14T00:00:00.000Z","locationID":"JNO"}},{"id":"a1a0ef75-8bf2-5d23-951f-6ec7ac8a18aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was mine and my partners first time renting through John Shepherd, through the Redditch branch and i would like to say Olga was absolutely fantastic and had very professional and fast service, Michelle took over from Olga who was an absolutely delightful person to speak to, so thankyou Michelle you was an absolute gem considering how difficult we was to get all references before deadlines, but she persevered. Great experience and would recommend to anyone planning to move homes soon.","createTime":"2026-03-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0445861b-9eac-5d31-8119-3bb75c6b435c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really responsive and helpful, have done everything we ask. I have to mention Lara as she is the one we deal with and is excellent.","createTime":"2026-03-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"fb7af821-0bc5-5095-a5b3-d38b7e4d231c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-13T00:00:00.000Z","locationID":"JNO"}},{"id":"fc3d5a68-27a6-5948-ba71-3fb381ca0b01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd like to thank Christina from John Shepherd Birmingham for helping me sort out getting my washing machine replaced. The engineer who came to take out and replace the machine was friendly, quick and very efficient. This was sorted out within days of the original report and I couldn't be happier.","createTime":"2026-03-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7e477c5-7f1d-5fb3-a484-154fa7bb709a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent. She made it seems less and interactive when we had questions. I appreciate your support,Sophia","createTime":"2026-03-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8a714ef5-abea-5776-bc7e-ae8d73028ae5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experienced with our agent Caitlin Duggan. She’s very professional, helpful, friendly and very approachable. She’s very patient when responding to all our questions. Processing to rent a property and moving to a new house became easy. It was smooth and stress free because of her. We would highly recommend her to everyone. Thank You. Keep it up.😊","createTime":"2026-03-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7bbc3160-67d5-5de9-95cd-840db034fdc2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x","createTime":"2026-03-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"561b81ff-b362-59e7-81c5-4480c78d5901","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shanney is wonderful very friendly and helpful. A look ways sounds very cheerful on the phone.","createTime":"2026-03-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"77e70c10-f924-5c41-9d5b-42f3961f4f41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, polite and replies fast.","createTime":"2026-03-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4858d2da-9243-5805-899d-35e4d94d0809","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently moved into my new property with Uni2rent part of John Shepherd and I have to say it was very smooth process for me to get into the new property. My previous tenancy agreement was about to end and I have to move in on the very same day and it was Friday evening, most of the letting agency try to shift the move in to Monday but when I requested Monica Moran she managed to give me the keys the same day I requested and I am very glad she did. I would also like to mention Ellis Boakye here the way he helped me to move in and sort every problem I had was tremendously good. If anyone reading this review I would suggest to book with them and honestly they have great properties.","createTime":"2026-03-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9b50a2a4-7430-5639-a009-d96a8df5025a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've rented off John Shepherd for a few years now and Lauren Foster has always responded promptly to any issues I've had in relation to my property and ensured that they are dealt with in an efficient manner.","createTime":"2026-03-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c0b9db92-97c7-5d18-9ed5-0eac629e3932","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was looking for a one bedroom flat to rent and came across one through John Shepherd Solihull that looked good. I arranged a viewing where I was met by Shennay who showed me round the property and gave me all the information I needed right there for me to decide to move forward. Over the next two weeks Shennay was diligent and professional in getting all the information needed for the landlord to make a decision and I’ve now moved in all sorted within about 3 weeks to meet my timeline. Thanks Shennay and John Shepherd.","createTime":"2026-03-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b0f2ee8c-36ae-52a9-b05d-cc91cb028506","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophia Oliver She met me today for the viewing and she has been very patient and helpful throughout, addressing all the concerns I had and she is such a delightful person to meet with. I have had a very comfortable and supportive experience today. Thank you Sophia! If the application goes well, all credits to you.","createTime":"2026-03-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"87746d6c-2175-5fc7-ad9c-f337913291c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alex shomari was super professional and came across as very warm.","createTime":"2026-03-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d064cfdf-d05a-5f28-8665-9a901279eee0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Teresa at John Shepherd for her dedication to my issue this morning with the contractors arriving as planned to my home. She was very patient and supportive in a very stressful time and is certainly an asset to the team. Just wanted to send this as recognition she deserves. Best regards, Elle","createTime":"2026-03-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d48e27da-c7e7-55bc-89ad-13678a244619","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alex was very professional, knowledgable on the property viewed, and easy to communicate with!","createTime":"2026-03-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8121173f-9b6c-5eb7-ae41-6344968307a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara Soars-White from the Birmingham Team was very responsive when managing the property and handled my issues quickly! Highly recommend, overall I have had no issues with John Shepards and the entire team is fab. 👏⭐️","createTime":"2026-03-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f92bdb0-1a2c-5f5e-b7ac-84c2fd5ea960","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Madilynne was very professional and knowledgeable","createTime":"2026-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c4a0f1b2-9076-50be-b04e-4a1be2acafc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.","createTime":"2026-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d010f6a7-c398-5951-8d6c-598765c07044","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"⭐⭐⭐⭐⭐ I honestly can’t thank Catie Butler enough for everything she’s done to help me with my move. From start to finish, she has been absolutely amazing. She answered all of my questions quickly and clearly, no matter how big or small, and made the whole process feel completely stress-free. Moving can be such a daunting experience, but Catie managed to find me a home and support me every step of the way with such professionalism and kindness. Her communication was outstanding, and she genuinely went above and beyond to make sure everything ran smoothly. I couldn’t have asked for a better experience. Thank you so much, Catie — you’ve been incredible! 🌟","createTime":"2026-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"18b982a5-d252-57b5-b4fe-1d0373a689e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara Soars ‑ White and Simon Price are extremely helpful!","createTime":"2026-03-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d6dd91a5-bf4e-57e7-b8c6-0ac29c82be1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.","createTime":"2026-03-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ae8b2b3-0d5c-5dde-97be-3bd85a64abde","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly. Thank you for making the experience smooth and easy. I would happily recommend this agency.","createTime":"2026-03-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0d89a9de-4846-5c19-b595-1e48ad21378f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have lived in the apartment through john shepherd for 1.5 years. Whenever i have faced any maintaining issues, they have sent help even during night hours when it was an emergency. They have always been respectful, responsive and every staff member which has been in contact with me from viewing, moving in to moving out, every person from the team has been very polite and helpful in every way possible. I have emailed them so many times for so many queries and i have never been ignored. I trust them and would highly recommend to everyone looking for a place to rent in Nottingham. Thank you","createTime":"2026-03-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"72c123f5-731c-57a6-96d0-f906d55dedd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!","createTime":"2026-02-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"510e43d8-366f-529a-98ed-b0552ccd8508","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita","createTime":"2026-02-28T00:00:00.000Z","locationID":"JSB"}},{"id":"a32e187c-cbb1-54bf-b795-45df3474a454","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dbb9469b-4297-5cb9-bbed-5b6f4a41ddca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"51bba533-849f-5597-85e4-c4c9e6e00513","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c251a11a-ab5b-5e10-8564-9abd0104764c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process so far has been amazing and seamless. I just paid my booking amount today and Kelvin Zakeyo was my agent in the process. Amazing guy, friendly vibe, tells you everything all the way and makes sure you get everything done and checked right. Highly recommend!","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c2828eab-3e4a-5dc6-8d0c-6194f7243256","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a fantastic experience with John Shepherd. Senka and Caitlin were incredibly helpful from start to finish. They found me a tenant for my property very quickly and made the whole process smooth and stress-free. Their communication was excellent, they were professional throughout, and they genuinely cared about delivering a great service. I wouldn’t hesitate to recommend them to anyone looking for efficient and reliable property support. Thank you, Senka and Caitlin, and all at John Shepherd for such outstanding service!","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0c7140ed-db59-5a1b-a81d-6a3e5d7152bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big shoutout to Katie Walters for her wonderful services and making my move in smooth and easy! 🫶🏼 Thanks so much Katie and yes I would recommend John Shepherd for your Lettings services ✨","createTime":"2026-02-27T00:00:00.000Z","locationID":"JNC"}},{"id":"45acc448-9c6c-57bf-ba1e-cf0147093d4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monica and Kelvin were super helpful.","createTime":"2026-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3d5191b5-00c8-55c7-bc34-9ee5db206ed2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a very positive experience with John Shepherd Lettings – Birmingham City Centre office. After not moving for several years, I was quite nervous about starting a tenancy again, especially as I haven’t had good experiences with other estate agents in the past. However, from the very beginning, their coordination and communication made the move-in process smooth and stress-free. What really stands out is their maintenance team. They respond quickly to any issues and keep tenants regularly updated until the matter is resolved. Even after moving in, they don’t leave tenants on their own – the support continues. I can also clearly see that they manage properties professionally for landlords as well. The way they handle maintenance and communication shows they care about protecting the landlord’s property while also supporting tenants fairly. That balance is not easy to find. The entire team in the Birmingham City Centre office has been professional, supportive, and proactive. Highly recommended.","createTime":"2026-02-27T00:00:00.000Z","locationID":"JSB"}},{"id":"99e3d2d3-ca3b-5f1e-9a60-d203321955e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophia was fantastic and made the whole process incredibly easy!","createTime":"2026-02-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"33210827-668d-5985-8dd0-4b4c34191e23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Walters was my agent, Prompt and clear communication and arrangement, any queries and concerns were addressed and amended in good time. Katie was supportive through the process and kept the ball rolling, and overall made the experience as smooth as possible","createTime":"2026-02-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"22cdf56d-0654-5f19-9c6f-a8bb13b05948","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The chased and sorted my issue right after they were made aware. Fantastic people and awesome service","createTime":"2026-02-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4f57391a-d991-53df-b144-357c9aee879c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently moved into our new property and I wanted to share how pleased we are with the entire experience. From start to finish, everything was handled with professionalism, efficiency, and genuine care. The communication was clear and prompt throughout the process, which made what can often be a stressful move feel smooth and well organised. Every question we had was answered quickly and thoroughly, and we always felt supported and informed. A professional, reliable, and genuinely helpful team. Highly recommended.","createTime":"2026-02-26T00:00:00.000Z","locationID":"JSD"}},{"id":"d2fbb75c-1c37-59f0-b2a4-a68ec8673041","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord, I have been extremely impressed with the service provided by Mandi Thandi (Letting Manager) and her team. John Shepherd Letting Agency in Sutton Coldfield. From the very beginning, the team demonstrated professionalism, efficiency, and a clear understanding of the local rental market. Communication has been consistently prompt and transparent, and I’m always kept fully informed about tenant matters, maintenance updates, and compliance requirements. Tenant sourcing has been handled thoroughly, with strong referencing procedures that have resulted in reliable and responsible tenants. Any maintenance issues are dealt with swiftly and sensibly, ensuring the property is well cared for while keeping costs reasonable. Their knowledge of current legislation and landlord responsibilities in England is particularly reassuring and gives me complete peace of mind. What truly sets them apart is their proactive approach — they don’t just respond to issues, they anticipate and prevent them. This has made the entire process smooth and stress-free.","createTime":"2026-02-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"013211ee-d667-5314-9038-fc2ec5e563f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Elisha was very helpful","createTime":"2026-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c4058793-a96e-54a8-9439-6ae28c7f9c44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been dealing with Aarti for many years as a contractor and I’ve never experienced any issues and if we came across something she would get it resolved or get me an answer with minutes. Big props to the company!","createTime":"2026-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"71afa765-ea99-5f9e-ab47-9728bfa8035e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.","createTime":"2026-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5e6346df-38cf-5594-9a6a-533b8c375fbe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing experience. Kelvin Zakeyo has been extremely organised, efficient and friendly, and we all couldn’t rate the experience highly enough. Securing our house has been really straightforward thanks to Kelvin.","createTime":"2026-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9aa58e3c-0dac-5f8d-8309-eda9b8bafb46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monica is handling my student letting, she has been very helpful and I thoroughly recommend","createTime":"2026-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"fef046bf-fd45-520c-97ee-244f091cf69c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected. He was friendly, straightforward, helpful the whole way through. He actually cares about doing a good job and building customer relationships rather than just doing the bare minimum for the job. Would definitely recommend Kelvin to anyone – really appreciate all the help!","createTime":"2026-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b9862fd4-5384-501e-a8c5-1c6577c7c4f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with","createTime":"2026-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ccef8752-d4ef-5f42-9f2d-a3f2e5eb665b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.","createTime":"2026-02-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c777060-9854-52ee-ac85-42d91b0d48fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aarti is amazing she's so helpful and knows alot of the properties which makes it so much easier when talking about certain properties.","createTime":"2026-02-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d6ed26f6-0019-523f-ac7b-3c782d7603c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.","createTime":"2026-02-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c4d05d0-50ec-5612-a448-bed8b073ecf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!","createTime":"2026-02-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8d1dd4cb-ce01-5c62-bb8b-662fd3930452","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"kelvin zakeyo took interest with me he showed room i suggest him who needs","createTime":"2026-02-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8db8b149-7bdd-5104-a46f-22c8b4fb7aa8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.","createTime":"2026-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6899b565-bbe0-5386-87f8-b84ef35c3fa8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers","createTime":"2026-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c770bb83-ae5b-5d29-993c-60416d7e7e74","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.","createTime":"2026-02-20T00:00:00.000Z","locationID":"JSB"}},{"id":"429ad8af-998e-5a8e-8117-09aa05d82aa4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very easy estate agent to deal with.","createTime":"2026-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"df47f5d9-467e-5f48-a62c-e6f46f9b0b2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Mandi.She went through all the requirements and importance of them in a calm and professional way.","createTime":"2026-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5877baa3-afbb-56d6-b021-ce65a201670a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The John Shepherd team have been really efficient, friendly and supportive. From the 1st contact to tenant viewings, vetting, contract and hand over, all seemless I would recommend them to any landlord","createTime":"2026-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"60937f49-e7fb-54c3-8d22-c2c2ed4d735b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle at the Redditch branch of John Shepherd went above and beyond to steer us through an unfamiliar and difficult transaction. She kept us calm, was always there and got us where we wanted to be. I cannot recommend her highly enough.","createTime":"2026-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4800ec51-aec6-52d4-a579-ecc7be21500e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success. Special thanks to Saskia, who works continuously on behalf of both us as Lndlord, and our tenants, to ensure very high service levels and happy customers all round ! Very well done and thank you very much. Paul. Paul Schenk","createTime":"2026-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"854aadb1-b942-533f-ad66-e9b3f783ffae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-19T00:00:00.000Z","locationID":"JSC"}},{"id":"c5593187-2467-5c13-b6b0-364dffab269c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Pauline is The Shining Star . Any time I have had any property faults Pauline was on it . She is my right hand. Pauline would tell me the problem Offer the solution to solve the problem Once solved.. she would email me the report to say problem solved. Quick , Reliable , Sincere and Honest","createTime":"2026-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0c1aa745-ec79-5e6a-a772-ad561a310c43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently moved into an apartment managed by John Shepherd Agency and they have been really helpful in sorting out our maintenance issues. A special shout out to Christina Tzemanaki at John Shepherd who has helped us with all our maintenance issues and provided clear communications. Thank you Christina for all your help and I highly recommend John Shepherd to any tenant.","createTime":"2026-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0dedb56c-25d1-5aa2-a7c2-a0dce8d43b6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Faye Edwards has been my property manager with Shepherds for some time now. Although I don’t have to contact her very often re. my property I have found her pleasant & helpful & she has always contacted me when any problems arise & also when any checks are needed to be done & has dealt with them efficiently.","createTime":"2026-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f54c5071-802b-53cb-9c01-64f32554f531","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s my first time using this Real Estate agent company but I can attest that their service is top notch. I have managed to secure a decent house to move in soon. They have been helpful in areas that I needed explanations to understand how things work. A special shout out to Jayne Santos and Dan Powell-Sutton Coldfield Branch. 🙏🏾","createTime":"2026-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b1b867d4-f1a8-5251-991f-d05c9b5ae689","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you! .","createTime":"2026-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b137fdc6-5bcd-5635-9a1f-b0fbad34a89b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly","createTime":"2026-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"126cd13b-3da9-51eb-b216-770e984f9679","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutley spot on looking after me . Not long moved in with a minor leak under the sink , I reported it and straight away a lovely lady called Donatella Riches assisted with great customer service and this was sorted the same day with professionalism to the highest standard . Result - leak is fixed and not returned since . Great service and I feel well looked after if any other problems may arise","createTime":"2026-02-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7e67cd6c-d43c-59f0-a929-efb17253ea51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to say a big thank you to the staff at John Shepherd estate agency in Cannock, I chose them randomly to ask if they provided evaluations re probate applications. I was met by really friendly and knowledgeable staff and was made to feel really welcome. An appointment was made for a time of my convenience, whereas some estate agencies may charge you, John Shepherd offer this without charge. I wholeheartedly recommend John Shepherd estate agency for novices to these proceedings and also to those used to property sales and evaluations. Lisa","createTime":"2026-02-16T00:00:00.000Z","locationID":"JSC"}},{"id":"ab21c27b-cb0b-5342-bb29-6584f493cbcf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx","createTime":"2026-02-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"37c50cca-d928-549a-a4d1-9797cd6f0a87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to leave a positive review for John Shepherd. We recently experienced an issue, and the team responded to our request very quickly. Everything was arranged promptly, and the problem was fixed efficiently and professionally. It’s always reassuring when matters are handled without unnecessary delays. Thank you for your professionalism and responsible approach. Highly recommended!","createTime":"2026-02-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ab88368-3486-5ac9-8b82-bf51e191d5bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing for an apartment at the iland flats. I had Alexander Shomari show me around he articulated the features of the property well. Any question I had he was more than happy to answer. The viewing for the flat was done very professionally.","createTime":"2026-02-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"734b02a8-99e0-5731-a77f-f332a01394fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi I have been associated with John Shephered for more than 3 years.. The team is very supportive, I have got the beautiful house by canal with the help of Megan and she has been great support during the entire process. The best part is we got the house while we were studying and were international students, where most of the Agency refuse to proceed with students, John and Shepherd were exceptional, Megan helped us through the process and helped us to get the house. Thanks to the entire team especially Megan :)","createTime":"2026-02-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8d5b8210-23ae-5c92-9029-6debbeb5309d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faye has been at the end of the phone or email whenever I have needed anything and sorted things promptly.We got off to a rocky start when John shepherd first took over our estate agents but now we can't fault the service and how quickly things have been sorted. Thankyou Faye!","createTime":"2026-02-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3cc0bab2-d03f-5ae9-adbc-b02db2efc10c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is about PAULINE at the Sutton Coldfield branch, NOT the whole company or the Sutton Coldfield branch. Pauline is one of the rental property maintenance managers. Super switched on lady. Has a proper handle on technical issues. Can communicate effectively and in detail on work done, how work is to be done, including all fine detail and technicalities. Gets stuff done at a million miles per hour. People like this are a rarity in my experience.","createTime":"2026-02-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bfcbb2ab-273f-538c-9ab5-21073fb80d96","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy has been brilliant, any queries myself and my partner had she answered straight away or found our for us promptly. Thanks again!!","createTime":"2026-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"55b85885-b6cb-5922-90d0-ac55f721819b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It has been a real pleasure to deal with John Shepherd Estate Agents. Mandi and the team have been extremely professional, friendly and are providing a first class service. I highly recommend them (Landlord Services).","createTime":"2026-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7e3e1f22-2c5b-533c-8b78-6db200be649e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leah M from the Mere Green office- what can I say!! She has been the epitome of good customer service!! I can say that she does what she says she will do , when she says she will do it; keeps you updated, even if the news isn’t brilliant; is professional but very approachable. Leah turned an awful experience we had as landlords into a happy resolution that my husband and I were very pleased with. Big thank you from us - you deserve a salary increase!!!","createTime":"2026-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1f3e2953-b380-5033-a2ee-5d3a2567a7ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe Farrar gave a quick responses and has been very helpful with finding/securing my house, would recommend","createTime":"2026-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"24ad9e02-a2ef-534a-8b70-087ec9c165f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.","createTime":"2026-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8270a07c-9fb8-5f9b-ae4c-893e28db3c4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with John Shepherd Birmingham for a year now and all I can say is they are the best team. My property manager (Gita) is always there to reply back both emails and calls on time whenever I have an issue. She always makes sure any repairs are sorted on time 👌","createTime":"2026-02-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ff3c8d69-f3de-5bcb-8c88-e5baf0f6a217","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lois one of the estate agents has been nothing but amazing in helping us with getting repairs done in our property. As a tenant in previous houses I’ve rented in the past getting repairs and work that needs doing has seemed a challenge. Lois couldn’t help us enough, everything we’ve mentioned to her has been done and within a very good time frame. She goes out of her way to check that we are happy with the work. Lois is a credit to the company and anyone who has her work for them will be extremely lucky!","createTime":"2026-02-09T00:00:00.000Z","locationID":"JSC"}},{"id":"bc363489-18a0-548c-a529-7d8d177d678f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My son is looking to rent student accommodation in Nottingham. I had queries and Monica at UNi2RENT has been extremely helpful and professional in addressing these and offering solutions. So far I would definitely recommend. Thank you Monica....","createTime":"2026-02-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"79608d72-cf4e-5c73-898d-d46972db5785","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie was very cooperative and she helped me so much","createTime":"2026-02-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc9174b2-213e-5300-b8ed-5f57981addb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara Soars ‑ White & her team. Amazing people! Very understanding, and very professional! I'm currently a PhD researcher in the UK, and as a result I travel quite often. I rent a flat through John Shepherd and recently there was an oversight on my end that occurred while I was away. Lara drew it to my attention, and showed great understanding, support, and professionalism. This made me feel so relieved and at ease, and were able to get it resolved quickly! Thanks again Lara!","createTime":"2026-02-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"909d0d20-865f-555e-9b50-2a34a041aab8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to give a massive shout out to Lauren Foster for all the assistance and understanding for my struggles, without her agreement through my struggles, I would have found living very difficult and she has been very supportive all the way through, and the responses back has allowed me to not worry too much. Thank You and a definite life saver.","createTime":"2026-02-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bd48c685-e939-5515-ae3e-660de9ad293b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free","createTime":"2026-02-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"34ae27cf-d666-5b2f-bf53-ff25fa2117a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.","createTime":"2026-02-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e5e686dd-59a1-52c2-9aee-342a7b83ec94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alex was great in following up on all of the questions I had about the property. He even took personal time on his day off to help me view the property on the only day I had, he was always fast with his responses and agreed changes regarding the property for improvements with the landlord fast. Lovely guy and was happy to help any any time and was the fastest process I have ever had with an agency. He allowed me to look around without the sales pitches. It’s hard to come across and agent that you can trust but he has been a superstar and would highly recommend him. He is an asset to the John Shepherd agency. Thanks once again","createTime":"2026-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"543ac0cf-dbe4-581f-a25c-bfb86acebb52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.","createTime":"2026-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2c4e6719-26db-5f4d-ba04-40c45ed2e914","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!","createTime":"2026-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"19e1ef97-c478-55f3-9674-b8997adcf0cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Millie for being so helpful and answering queries with urgency she was a star!","createTime":"2026-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"22f6a314-c451-5d5e-b18c-4d4f7ef9d9cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Millie Kirby went above and beyond to help me. She is a star!! Thank you Millie","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bec2b5c7-f60c-52e7-a41c-cd010a515632","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank Lara Soars White for your prompt, attentive support and for consistently acting in my best interest. I truly appreciate how you coordinated with multiple teams and followed through to resolve my request and escalate the overcharge. Your professionalism and dedication made a real difference.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"95282664-e421-56f2-8407-d5c6215bac72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My son and I were looking for a new family home to rent for ourselves and my Grandson and our little Frenchie, Bazza. We saw a house in Chellaston and got in touch with the lettings agent John Shepherd to arrange a viewing. We were met at the property by a lady called Catie Butler who showed us around the house and explained what the process would be and how it would work movi g forward. From that moment Catie was absolutely fantastic. Catie really did in my opinion go above and beyond our expectations. We did not realise that the property would be available to us in less than 14 days from the day of our viewing. Catie sent us all the information we needed to apply for the property and sent our application over to the landlord straight away. We also have a little Frenchie and we were worried that we may bot be able to secure the house due to this. Catie was in touch with us constantly, updating us and guiding us through the whole process from start to finish. Any questions or concerns we had were answered by Catie promptly, and she made what could have been a stressful time for us smooth and easy. We put our faith in Catie and she did not disappoint. We were so excited and happy when we got the call from Catie to say that our application had been successful and that we would be able to move in on the 27th of January, only 13 days after our initial viewing. We feel that Catie supported and guided us through every part of our application and was the reason things happened so quickly and smoothly. Catie Butler was professional and personable through out the whole of the process and I don't think that we would have been able to get this all done so quickly without her. I cannot thank John Shepherd and especially Catie for their help and support and I would highly recommend there service should you be thinking about moving, they are brilliant. Thank you again to Catie Butler she truly was, and is awesome. There is not an option for the Derby branch in the drop down box. This was handled by the branch in Derby city centre.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dbf692ef-39b7-5f40-8c9c-38285baf122d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much Millie, wonderful property manager, special props:)","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"46b610ae-92e6-5479-a8ec-1593885eb19e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4aa3f407-80c5-5a62-bf91-049b190dd352","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ash Grogan has been extremely helpful since she took over the management of my property.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2c415c36-6a1e-59ff-aaa9-1b1d713fa847","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c9af794d-8987-5c95-9ad1-753cd911ce60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience with Millie Kirby, she was extremely helpful.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1f3b1154-af3c-5de3-8eac-9e8123898b99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Millie was really helpful and made sure everything was running smoothly","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bf35ef11-3064-54f2-9bb8-6d85cc205bd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy’s been excellent couldn’t think of any one better as my property manager. Excellent support throughout the process.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d70efa6a-9a10-5a39-800f-c405d1518149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding support and communication from Ellie and Natasha at Cannock office. They made the process simple and easy to understand. Would highly recommend them.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JSC"}},{"id":"6aedb21b-00fb-52c7-9fd3-3bd55464c8c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very friendly, efficient and professioal approach to addressing issues as and when required.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a0a0d347-6273-572d-ae9d-10810b1c7b38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although we had some very unfortunate events happen whilst purchasing my new apartment, Turkay was extremely patient and helpful throughout the whole process. Once things started moving in the right direction his colleague Natasha was also very helpful. I cannot recommend John Shepherd enough.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e8b2aed0-ab43-5510-8c8d-2ffd7892504f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with this estate agents. Thank you Millie for your help","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"98c59047-9507-5507-9328-1565e867db3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Millie Kirby was so kind and helpful!","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5a70de41-f60b-565d-a55e-7e16bae1d4b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"962a03c8-254b-57df-b39b-cff7ffda1034","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great conversation with Millie Kirby she was polite and very helpful, Thank you !","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"32376530-73fe-5621-9f89-43a98cf2f666","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had many dealings with Maisy, she demonstrates exceptional organisation, efficiency, and an almost suspicious ability to stay on top of every detail. She approaches her role with a level of structure and professionalism that inspires real confidence — nothing is overlooked, nothing is late, and nothing ever seems to catch her off guard. I'm sure clients and colleagues alike benefit from her calm, methodical approach, and it’s clear she takes genuine pride in doing things properly (and probably alphabetically). A reliable, diligent professional who consistently delivers high standards — and makes it look far easier than it actually is","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7552579c-6f3b-565d-80bb-934d5963ddf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shennay Very receptive, supportive, informative, prompt and clear response to queries and concerns. I would always recommend them to friends.","createTime":"2026-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"39dc0b1d-fcc7-5cf4-9015-083766d43b11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting with John Shepherd now for 3+ years, my property manager is Lois Molloy who is great. Lois communicates with us regularly in a timely manner, she is always polite & is generally a delight to deal with. Nothing is too much hassle - Thanks Lois","createTime":"2026-02-05T00:00:00.000Z","locationID":"JSC"}},{"id":"0147c519-ed34-57a4-af69-6e0e617461d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"20bdf3f7-5c15-5a60-8d1d-e2dd3086cc2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy couldn’t be more helpful with my property and maintenance enquiries. Thank you!","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8399634f-ec87-575e-adfe-c9b3c03e333d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can't thank Maisy enough! Extremely friendly and helpful, can't recommend enough","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"65629cf1-d9dd-53e8-93a2-f661a1f9f684","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b4a9a134-cff7-582a-b729-ea0a434d17fc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting now for about 6 ys our property manager is Lois who is delightful always there to help always answers any questions we may have & always always sorts out any problems efficiently & quickly, an absolute joy to talk to thank you","createTime":"2026-02-05T00:00:00.000Z","locationID":"JSC"}},{"id":"d5d4d53d-9b95-582a-8ebb-4f36f73c8689","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lois initially managed our property before it was transferred to another manager, which she clearly explained to us at the time. During her management of our tenancy, everything ran smoothly and without any issues. We were always well informed and felt supported during her management and throughout the transition period to another property manager","createTime":"2026-02-05T00:00:00.000Z","locationID":"JSB"}},{"id":"4cd114dd-a774-5127-a65f-b072eabaafbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2f21ae7f-685f-50e1-95da-3e4a70289129","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Promptly and efficiently, thank you!","createTime":"2026-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b49355a2-1547-573f-8443-53e01afc9c59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Millie Kirby is a star!! Amazing service and very polite girl.","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e8222097-65b7-5e23-b022-156f9a36c60d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e3324ded-bceb-5a5d-8ff1-7bf93bd4fc86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy Smith was very helpful and friendly, answered all my questions promptly, very satisfied with the whole process.","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7a589ab4-5aba-50fd-b07d-d3df88996238","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"98c1cb0e-8d9b-5047-80c5-c82f975081fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy Smith was incredibly helpful with all our property enquiries and maintenance","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ccc22f4-6e29-55e9-ac14-70c934c806a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience using John Sheperd. I spoke with a young lady called Millie kirby. She was very helpful.","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"69ead92b-0d90-58f0-b3a5-bae7ea66858b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s rare in this day and age to find a great estate agent who takes your calls, helps you out and does what he says he will do with professionalism and speed. Having been a developer for 30 years I have come across many shapes and sizes! Most are quite useless. So Joe Farrer is a rare breed - and a great asset to John Shepherds - if I employed him I would hold onto him with both hands!","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bd2e97db-cad2-5962-9844-d126dc70baab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience with John Shepherd Solihull branch Maisy has been exceptional would use again for sure","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b6fd8223-7038-5e4f-bc25-033ea3e7655c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"da1ccfa7-0768-510d-a91d-b92d04df6544","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy Smith was very helpful","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e9cfd6d2-6248-5861-bae9-048dff6ab7cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke to Millie who was very helpful! Great service :)","createTime":"2026-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"25d22060-19f9-5a28-b810-6611071458d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!","createTime":"2026-02-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3367170a-956e-5d61-a2b2-71bd24a24502","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with John Shepherd for 2 years now and the service has been very good. The 2 main people I have dealt with are Mandi Thandi & Arun Singh. Both have been very professional and always keep me updated with everything. They work with me to get the best for me. Understood my needs etc . A very competent and professional company","createTime":"2026-02-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2e4e719c-b3f5-5d16-9e33-9cd71c1d95b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been using John Shepherd Solihull to manage the letting of our flat and have always found the team to be both welcoming and highly efficient. Our Property Manager, Maisy Smith, handles all day‑to‑day matters and any unexpected issues with professionalism and reliability. We really appreciate the excellent support she provides.","createTime":"2026-02-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f499bb52-448b-5fbc-a19a-d83752c8a0d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-03T00:00:00.000Z","locationID":"JSS"}},{"id":"8a4caea7-24d4-5da1-993a-2dc956188b93","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"First time using John Shepherd to manage our rental property. So far happy with service and staff are friendly and efficient.","createTime":"2026-02-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"731a573f-c152-5937-8d04-83cb996295bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.","createTime":"2026-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"19d9eba4-52b0-53e0-a039-8d081ec40def","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the most amazing experience with Alan from John Shepherd. He was extremely attentive and supportive throughout the process, it didn’t feel stressful at all. I felt safe and assured with Alan’s help and am incredibly grateful to him!","createTime":"2026-02-02T00:00:00.000Z","locationID":"JSS"}},{"id":"1879121e-8eb5-5bc8-b986-6edb134652c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed Very quick to respond to my emails","createTime":"2026-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f1d78056-d412-55d1-bf48-10d891261712","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!","createTime":"2026-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"52e72b24-e441-5d7a-b505-887b8ee27fef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and approachable - great service","createTime":"2026-02-02T00:00:00.000Z","locationID":"JBG"}},{"id":"b2d816ac-62e8-59a7-9a9a-c246618306e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Vert helpful, quick and east help from Arabel.","createTime":"2026-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9d3622af-505b-5ea7-858c-535228f4c7ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy did a great job carrying out the inspection report for my property - excellent service, many thanks.","createTime":"2026-02-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"24110cef-8dfd-5f13-b9f4-8b459c86542d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.","createTime":"2026-01-31T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"96f299f5-5f36-5fe2-8797-9b5aa0611c42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great customer experience selling my apartment through John Shepherd, Colmore Row, Birmingham. Turkay the sales negotiator went the extra mile to sell the property, keeping me fully up to date along the way.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b965a41b-78da-5505-84e8-09ef9ac876c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"33cc7316-eaa0-5226-9d7d-0abd3267ac8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3349722d-700a-52e6-b3e2-5fcf7fd83cc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a8dd15cf-7e98-5853-858d-38721938e71e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been using John Shepherd Solihull for renting out our flat and have found all staff very friendly and efficient. Maisy Smith is our Property Manager and kindly deals with all routine matters as well as things that crop up along the way - she is very professional and reliable for which we are very grateful.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a78f85f9-611b-5189-ae43-a13b3560f36d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy has been looking after my rental property in Solihull and has consistently been professional, reliable, and prompt in responding to any queries I’ve had. Communication has always been clear and efficient, and I’ve felt well supported throughout the management of my property. I am extremely pleased with my decision to have my property managed by John Shepherd and would not hesitate to recommend their services.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f17308ce-6d22-5c01-a535-bb80c2da3e5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy Smith has always responded quickly to my requests for assistance or information.","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8429d988-7c98-5f93-a625-7d80cae4685f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently let a property with John Shepherd. The process is managed by Maisy Smith in the Solihull office. Daisy did a great job, sorted out a bit of a blip with cleaners, and everything went smoothly. I would highly recommend Maisy and John Shepherd","createTime":"2026-01-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0fd0430c-d34e-5d16-a7f4-8fa67969cbaf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a truly excellent experience working with Maisy Smith at John Shepherd. From start to finish, she was professional, knowledgeable, and incredibly attentive, always going the extra mile to ensure everything went smoothly. Her communication was prompt and clear, and she provided valuable guidance at every stage. Maisy’s friendly and proactive approach made the entire process effortless and enjoyable. I couldn’t recommend her more highly — a well-deserved five stars for outstanding service!","createTime":"2026-01-30T00:00:00.000Z","locationID":"JSS"}},{"id":"63b6d18a-b2e5-5cfe-9256-a4a2ac6b69d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisie Smith, based in the Solihull office, has been particularly helpful during the past few months arranging access with the tenant for carrying out repairs. She responded to my emails quickly and dealt with the issues efficiently. Very impressed with Maisie's attitude and service.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"3538ada2-3ed9-58cd-81cb-eb6c47abfb75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick response","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7557d632-15ec-51ad-af0e-685f6b096eb4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from John Shepherd letting services and especially Senka and Maisy Smith. The whole process of setting up the letting to new tenants went very quickly and efficiently and I was very pleased how it all went. Not only were they very professional and helpful, but also very friendly and made what I thought was going to be a daunting process an easy and hassle free one.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"91057471-3218-5640-b44d-f34319ffe56c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Maisie is always very helpful.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"19c4d18e-6d16-5e0d-8601-653760f37304","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy Smith always sorts out everything for me. I am very happy with the way she does things!","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d107dc6b-5fd5-5471-91d0-ef21b72bdb54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Its our pleasure working with Maisy Smith who was professional and quick to resolve our concern on an agreement, we appreciate your support and communications on the rental property.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c442d558-d679-5d44-aeb9-aec296fcb3ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very freindly service. Good communication. Allways helpfull. Very nice contact to Maisy Smith","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bdb379f4-e89a-5a25-8390-a9e05810b0da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had fantastic service and help from Maisy Smith recently.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"77b6c1be-34bc-5be0-bdf8-e789168d5afd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very helpful team. My experience with John shepherd has been excellent. Maisy smith is very helpful and friendly. Is always very kind and Professional.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"347edeb5-525f-5330-a455-19871b2d4d6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, polite and efficient service from Maisy Smith in support of our property management","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"79d6d1b4-6f75-5100-9a5a-0106853baeb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved property and John Shepherd @ the Solihull Branch were the letting agents. I have to say Shennay’s Customer Service was second to none and she could not be more helpful. Nothing was too much trouble and she gave me everything I needed and made feel valued. Absolute credit to the Company.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"00b2d3f9-ff61-5281-85f3-3c9153debbc0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client of John Shepherd since they took over the last agency that was dealing with my BTL properties. I was very sceptical, big firm, lost as just a number, 10 people on the case etc...well I found exactly the opposite of those fears. Big firm, yes but I have a point of contact with Lauren Foster, Redditch or sometimes Solihull branch. Lauren is about the most proactive property manager that I have ever dealt with , never needs chasing or reminding. She deals with repairs as though she is spending her own money, and so is careful to strike the balance between a quality fix and cost. Lauren has a team who help her, Adam Weaver for example, who is equally commercial. You take firms as you find them but my experience of John Shepherd via Lauren has been very positive and I would strongly recommend them.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a6e1c88f-e21f-5d2d-9c61-59dc934fb285","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie has been particularly helpful in arranging access with our tenant for repairs to Trinity Cottage in Knowle. Very prompt response to my emails and queries....cheerful and efficient - a great combination! Thank you Maisie...Sue","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ca2e71f3-c909-52be-934b-20d32bb55479","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy was efficient and very helpful. A pleasure to deal with.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"86f9c5a0-52cb-53b3-8222-9682fc1c608c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy Smith is our current property manager. She is responsive and very efficient in dealing with our issues. Her efforts are always very much appreciated.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"0bc1019e-8001-5bff-a971-61d91fe35a7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When I, a landlord, went to the JS offices in Solihull to talk about some details concerning my rented property, Maisy Smith was very responsive and professional. She is following up on the issues raised and keeps me well informed. She is a very good property manager.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"be53a87b-72d4-5904-ba6e-1201d75f29b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt and helpful responses from Maisy dealing with our property in Kings Norton.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"972bba67-6b98-5e22-81cb-d9685078ecdc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sehr guter service. Immer hilfreich und freundlich. Besonder nett: Maisy Smith","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"e7a08d76-5049-5a6c-8dff-00d620df23a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently moved property and John Shepherd @ the Solihull Branch were the letting agents. I have to say Shennay’s Customer Service was second to none and she could not be more helpful. Nothing was too much trouble and she gave me everything I needed and made feel valued. Absolute credit to the Company.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"929bbea1-465a-5177-9740-47c27729e196","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"847922f0-553e-5a4b-b067-11b2776b9f80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Maisy Smith has taken over the management of my rental property, I have received a really engaged service from Maisy. Maisy's attentiveness to maintenance matters, communication to both the tenants and myself and ensuring that things run smoothly are really very much appreciated. Well done Maisy. Duncan Brown.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e1c45a7e-0a94-5234-ad24-23497626a120","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy and affordable student housing, and Kelvin Zakeyo who showed me around the place made the whole process so much easier.","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e009853d-6ac8-592d-81c5-04f3f1a2f3ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisy has been looking after our property 25 Consort house . We are very happy with the updates and her services. Kind regards","createTime":"2026-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"cbeb4718-9df5-5f8b-8732-5e615914e0e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy Smith has been a real blessing for us . She is attentive, interested in us and communicates well. I hope that she remains our Property Manager for a long time .","createTime":"2026-01-29T00:00:00.000Z","locationID":"JSS"}},{"id":"f6349f89-5677-5f63-b006-3e7116b5524a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a tour guide whos name is Kelvin Zakeyo he was really proffessional and on time. He showed us multiple apartments and studios and was very helpful and friendly. He has great organizational skills and helped me a lot through the process of booking and replied quite fast. I found the perfect place to live in, because of him. For the same price I get to live right next to my campus in a way bigger apartment than inside campus where you only get half the luxuries.","createTime":"2026-01-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8707edf5-c6ed-5ed1-bfc8-59676b081811","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin did an exceptional job at showing my around my options and answering all of my questions adequately.","createTime":"2026-01-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"815946fc-2027-5d08-a19d-a1a759be753c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer service that Lara has given us.","createTime":"2026-01-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f5953ba0-1549-526a-82c3-f4d3119c0a73","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away. He viewed multiple properties with us and has helped us work through the difficulties of digital documentation. Kelvin worked extremely hard in and out of work hours to provide us with the correct guidance and information ready for us to rent a property.","createTime":"2026-01-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a27b0ba4-cb6f-5ddf-8666-d83d39f4ebef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This guy is amazing , thank you for making it stress free , you are amazing You deserve 10stars","createTime":"2026-01-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"251afa35-fd7b-5a4b-b25d-979bf7ef2589","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From first communication with Jamie at the Cannock office , I have impressed with their customer service. Viewing arranged within 24 hrs and once I expressed interest ;the paperwork was with me the same day . Gemma became my contact as moving day approached. She coached me through the referencing and financial transactions . Answering my questions , quickly, clearly recognising how stressful moving can be. Key collrction was quick, flexible on appointment time and very personable. Two things of note stood out for for from the whole process . 1.There is alot of information that has to be shared with new tenants and it can be information overload . The team at Cannock have the balance just right, they share all they have to without it ever becoming too much too quick 2. They make you feel valued , its not just numbers on a balance sheet . They understand this could be a long term customer / business relationship and strive to make that connection from the start. I would recommend John Shepherd estate agents Cannock to anyone looking for that bespoke rental experience. Jamie, Gemma and Tom , take a bow .","createTime":"2026-01-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"657c45e5-d5a3-578d-9d11-3f62aeb1eb30","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Caitlin was another to work with in letting out my apartment. Flexible and most helpful to achieve a good tenant. Many thanks for your help","createTime":"2026-01-23T00:00:00.000Z","locationID":"JSS"}},{"id":"f7794cf0-88aa-519a-8ff1-90cc418098b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy","createTime":"2026-01-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"006a2f18-d4fc-55b6-aed3-5b4ee55f4fc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit, Big thanks to Kelvin for his help, was worried about finding a place to stay for this academic year. Thanks again legend","createTime":"2026-01-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"715374f6-f6dd-5142-9c3a-bbb222e9f613","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.","createTime":"2026-01-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a6009864-95bb-5254-995e-e480f28f69f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.","createTime":"2026-01-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d4fb6db5-3954-5823-9a63-9212c9faa919","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd made the whole process of leasing my new flat smooth and straightforward, with professional, friendly communication throughout and quick responses to any questions or concerns, and the team kept me updated at every stage, explained the paperwork clearly and ensured everything was arranged in good time for my move‑in date, so I would happily recommend them to anyone looking to rent a new property.","createTime":"2026-01-16T00:00:00.000Z","locationID":"JSS"}},{"id":"3dcd5ff0-0cd4-580a-8525-68a7dfd8b984","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.","createTime":"2026-01-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"628c453f-7738-5e12-8cdd-b12028e78963","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined. One point of contact and someone who understands how we operate makes the day to day management straightforward. There were teething problems to start with but probably more to do with the agent broadening their lettings base to include student properties. The student market is very different to professional lets and with the regular dialogue with Rahim he has created a business model which fits our requirements.","createTime":"2026-01-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"38edf0d6-edf8-54b6-8389-9b1788785659","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We met up with our agent Kelvin Zakeyo for a viewing the day of the enquiry. Even though we were a few minutes late to the viewing and he had engagements after, he was very happy to guide us through the viewing and did not rush through it one bit. He showed us around the entire property, and answered all the questions, clearing any doubts we had. He was extremely helpful and supportive, and he brought a great energy to the viewing. My friend and I ended up booking the apartments with him after our viewing and Kelvin made the process so simple and easy. Will definitely be singing his and John Shepherd’s praises if anyone’s looking for a good place in Nottingham.","createTime":"2026-01-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4d2e73e1-5444-53a7-b932-a6f74ef453b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with John Shepherd Cannock since September and can honestly say they have been perfect. My property manager Faye Edward’s, has been exceptional. Any issues I have had have dealt with promptly and professionally. Faye is a credit to John Shepherd.","createTime":"2026-01-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"41102df6-ad8b-596c-9f24-ea0e993c8fa6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, Customer Focus and Timely","createTime":"2026-01-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8c1c3ef8-dce2-5ae3-8a07-0ed542750d8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The guy is a very nice guy and he knows how to attend to customers","createTime":"2026-01-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5bdcb519-98f9-5665-a3d5-c780ae0890d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to sincerely thank Christina Tzemanaki for her exceptional support. She consistently went above and beyond to resolve my home-related issues, maintained clear and timely communication, and coordinated tirelessly with landlords, vendors, and tenants. What truly sets her apart is her remarkable patience and professionalism—she never becomes frustrated or fatigued and handles every situation with calm and care. She is genuinely the best person I have met at John Shepherd. Thank you, Christina!","createTime":"2026-01-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"81b73dd7-4ca8-5660-81a0-13ac2ae8ac51","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job. Jonathan and Liz","createTime":"2026-01-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f403549-5f8f-598d-9a4b-07f6f032279e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and attendace on the emergencies I had during my stay . Totally recommendades","createTime":"2026-01-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"de12c545-46ec-51c1-9c7c-cdbf9f5094b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Refreshingly responsive, efficient, friendly and professional service. Caitlin was a joy to deal with.","createTime":"2026-01-08T00:00:00.000Z","locationID":"JSS"}},{"id":"a553f798-0e74-598f-88bd-97c1550c0b8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin has been amazing with his help, service is top notch.","createTime":"2026-01-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5cc26c1e-869a-515b-a0ee-57da77a00477","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo gave a great viewing of St Marks Court and help me decide about the move-in by providing all the relevant information on chat.","createTime":"2026-01-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1ea91e3b-7d25-566c-a21a-e34777893d08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.","createTime":"2026-01-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c921b1fc-45e9-586b-be47-3bf18497655b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service","createTime":"2026-01-06T00:00:00.000Z","locationID":"JNC"}},{"id":"add9d7cd-3485-5531-bd58-f435399a4ecb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service","createTime":"2026-01-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0cde1b5e-5035-56a5-9d99-39b06b7f34f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !","createTime":"2026-01-06T00:00:00.000Z","locationID":"JNO"}},{"id":"a535362e-0444-5d24-b980-595830565a27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used many estate agents over the years and as a landlord I'm not easily impressed. An excellent service from the team at JS, specifically Hannah, Paula, Faith and Catie who are personable, communicative and efficient, and went above and beyond to re-let a property within a very tight time scale. A rare experience for these times, especially in this industry, I won't hesitate to use them for management services of my next property.","createTime":"2026-01-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"05606a24-ab09-5f2f-99d3-ea6f2e58ad55","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Easy to use with amazing support from their team!","createTime":"2025-12-27T00:00:00.000Z","locationID":"JNC"}},{"id":"9b17b18a-0e75-5a80-8ef2-055b4449f150","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.","createTime":"2025-12-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"31875c4d-8a80-5e97-9ad1-16323b74d50f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very smooth easy and timely to deal with. Caitlin very efficient","createTime":"2025-12-22T00:00:00.000Z","locationID":"JSS"}},{"id":"f555cf8c-bd05-5f0e-b551-18a47947179c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Pleasant and polite, also very quick to help resolve my issues. Just waiting for the work to be done now but so far very good","createTime":"2025-12-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"fed4887e-c5b6-5493-b4e7-4c85bcc6a3b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks for the support. Clean and clear process.","createTime":"2025-12-22T00:00:00.000Z","locationID":"JSS"}},{"id":"ed3d4536-c7a7-56d3-9d65-7ba1d9250cc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Compared to other estate agents we tried to engage with in the Derby & Burton-on-Trent areas to arrange viewings with - Joe and Faith were both very straight forward, easy to deal with, both very professional. Abode and Nicholas Humphreys by comparison, were so unprofessional, sloppy and plain rude!","createTime":"2025-12-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"83b826d8-0827-54b3-b13b-6ec1eb205652","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.","createTime":"2025-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0d0f5420-263a-5222-94cd-f228ba265a78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faith was very helpful in the renting process. Thank you!","createTime":"2025-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3696da4a-2c4f-5c55-b73f-6fa2744aa819","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy \"managers\" and their neglect. Lara has been quick to respond and query on my behalf where needed to help me move back into the property, as well as provide updates so I don't feel left in the dark when I was housed elsewhere during the repairs. I genuinely cannot thank Lara enough for being vigilant and supportive. something I believe others should take note of. Also to Alisha who has been great with any other property issues I have had, with response times and great communication. Thank you both these 5 stars are solely for you two!","createTime":"2025-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a285f6e9-271a-59d8-bac6-77222963c18d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.","createTime":"2025-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"801728d9-912b-5522-bbb7-102e7a35d64e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful. From start to finish they have been professional and human at the same time, quite the skill. Again would highly recommend! Lara x","createTime":"2025-12-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc58127b-0e73-55d8-b9e7-d329421379cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"39db8dac-b73d-501d-9321-1245c1d944f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had excellent service in selling my aunts cottage. Gary and Tash were particularly helpful in getting it all set up then the numerous viewings were carried out faultlessly. Overall they were brilliant.","createTime":"2025-12-17T00:00:00.000Z","locationID":"JSS"}},{"id":"1b4cace1-b06b-529c-9f8f-66a984c663b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big shoutout to Faith Hughes of Derby for being an amazing flat agent! 🙌 She was super patient with me and kept me posted when a new flat popped up. And let's be real, her responsiveness was on point - she got back to me ASAP every time I emailed her 😊. If you're looking for someone who's got your back and will keep you in the loop, Faith is your girl! 👍 Highly recommend her for her professionalism and awesome customer service 🙏. 5 stars from me! ⭐️⭐️⭐️⭐️⭐️","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7a511d6-c93f-5d36-9ee1-cb10e83d483c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"14d2059e-8819-510a-b543-323142ffbf23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faith at JS was absolutely brilliant! From viewings to the consistent communication throughout the letting process. I received quick responses and she was always chasing information for my many questions and enquiries! Thankyou :)","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4619bc54-d241-502f-ad65-31baaeae58d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I worked with Joe, getting a place for my friends and me for our last year at uni, and honestly, he couldn't have been better. He answered all our questions, was always willing to reach out to landlords if he didn't know something, was able to get us a really good place so quickly and was all round just a pleasure to work with. If you're a first-time renter, or even if you're not, honestly, go for a place from these guys.","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0f1e648d-a933-5001-81de-b31903633ee2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional service and helpful team, particularly Millie Kirby who was incredibly helpful at the end of our tenancy. Thank you to everyone for your support during our short term rental tenancy.","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e6215888-0375-5382-a1f4-0689f63db088","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"421d9b9c-9314-5404-8278-c0fcc898507e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7471a937-1154-5972-906b-d0ffad7e02db","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good and responsive","createTime":"2025-12-17T00:00:00.000Z","locationID":"JNC"}},{"id":"d631b7a9-dbd6-5609-b8c6-05fc7c9d49cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with the Derby branch of John Shepherd, finding a place to rent. Faith was very helpful and down-to-earth. She did not bamboozle me with a sales pitch, and she was very honest about the pros and cons of living in the property. She answered all my questions, and quickly checked anything she wasn't sure about. She always responds to emails quickly.","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"433a5cc0-c5d9-5058-b88e-3574f237b576","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"These guys provide a very efficient, friendly and helpful service - responsive to emails and questions - so far I have been grateful for such a smooth running and organised managed letting and tenant find service","createTime":"2025-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8d459cf8-8628-5a23-9c93-8e21564b7a28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had spoken with Shannon Marsh who was totally brilliant and fully focussed on selling our property - Natasha Watkins kept in touch with us and was hugely instrumental in getting us over the line - thank you both so much and you are both awesome - M Gill","createTime":"2025-12-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e13c9fd8-0eea-546a-a54a-cd9fa0c535d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Gita and Claire, they helped me renew my tenancy and sorted out maintenance issues promptly. Appreciate their support and professionalism! #goodservice #great communication skills. I highly recommend John Shepherd for stress free renting.","createTime":"2025-12-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"59705646-1c7d-5f4f-aefa-0b106247889c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service offered by our letting agent Caitlin who was responsive and gave us all key information as and when requested, thank you Caitlin!","createTime":"2025-12-04T00:00:00.000Z","locationID":"JSS"}},{"id":"35a53e33-4830-59b2-b66a-9e59b82f4536","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara is a credit to JS. Our tenancy is due to renew in January and our first year here has not been great. Total lack of communication from our ‘property manager’, really poor service. However after speaking to Lara just once, she has sorted all of our issues in less than a week! She has been proactive, listened to and understood our frustrations, very helpful, excellent customer service, professional and acted straightaway. I can’t recommend Lara enough and I only wish she was our property manager from the very start. Thank you so much Lara, you’re an asset to JS and I hope you receive the appreciation you deserve","createTime":"2025-12-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7dd2d5b5-1872-5bac-93dd-44c6140bfdce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Muhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!","createTime":"2025-12-04T00:00:00.000Z","locationID":"JSB"}},{"id":"79258bb4-6b5f-5668-ae57-bb62f842d341","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie has been an absolute star with helping me and my partner , made it all feel so easy, couldn’t thank her enough for her help. Highly recommend going and using John shepherd! :)","createTime":"2025-12-01T00:00:00.000Z","locationID":"JNC"}},{"id":"05de9432-bb4f-5bd4-ab8c-95e174523466","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from start to finish. Sophia was fast, professional, and very helpful in completing all the process with ease. I strongly recommend her to anyone looking for a place to rent.","createTime":"2025-11-29T00:00:00.000Z","locationID":"JNC"}},{"id":"68a7e43e-eee6-5b02-aafa-9f4e83916b3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom was attentive and reliable. A real asset to John Shepherd. Huge thanks.","createTime":"2025-11-27T00:00:00.000Z","locationID":"JSC"}},{"id":"00c315cf-f117-58fe-9c5e-45c0c48baea2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi Maisy...great and most helpful feedback on all questions regarding the property that you manage. Many thanks and hope all is well! Nicholas","createTime":"2025-11-27T00:00:00.000Z","locationID":"JSS"}},{"id":"92721acc-b48e-5b0f-b4fe-7a32dbce001e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Drew and his team (Anya, Meghan and Elisha) have provided excellent customer service throughout. I was kept up-to-date by the team through regular communication and they were able to find a suitable tenant very quickly. A very reliable and efficient estate agent, I would highly recommend to other landlords.","createTime":"2025-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d59a78d6-e108-5fe5-9f73-f14920d33cf2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tina is my property manager - excellent, responsive and empathetic!","createTime":"2025-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"91bf87ec-56a7-52fe-9f58-717322299a63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property. As a landlord to a fully managed property, the property managers are always available and go above and beyond and I would whole heartedly recommend this service.","createTime":"2025-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c19d564c-bae3-5ad2-bced-160f853d13f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the staff were Really helpful. Thanks","createTime":"2025-11-24T00:00:00.000Z","locationID":"JSD"}},{"id":"09d2eb44-110f-5972-a482-13ccca9337cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tina is our property relationship manager and from our early days Tina and the team have guided us through with any issues or help that we have needed. Tina always responds to queries and questions. I would happily recommend Tina and her team to anyone wanting an easier time in the world of property lets.","createTime":"2025-11-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8d5916c4-1cc6-5d41-9d1d-b8b1e6e1f2ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara has been really helpful as a property manager, she replies fast and chase up the process for us.","createTime":"2025-11-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1b10235a-9ef4-56c6-8ac4-bdfb95e7610d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tina is always helpful, efficient and friendly! Thank you!","createTime":"2025-11-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"44e4fd86-2081-589e-b867-d0e84bbff4d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big Thank you to all the staff at John Shepherds. We have been tenants for 14 years and have just bought the flat we were renting. The team at John Shepherds ensured this all went smoothly. Special thanks to Ashley Bignall for your support and communication And a special thank you to Debbie Jackson who has helped us with any issues we have had and always a pleasure to talk to. Keep up the good work Caroline Downing","createTime":"2025-11-20T00:00:00.000Z","locationID":"JNO"}},{"id":"0e899020-ea65-585c-8843-935bfae32c2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t recommend Drew highly enough for his efficiency, honesty, and professionalism. He was consistently supportive and transparent. Unfortunately, a different team mishandled my case regarding clear furniture damage, and no resolution was reached. This reflects on that team alone, not on Drew.","createTime":"2025-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4a490eb5-d959-5259-88c6-8b1a1e2b0880","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"“Great real estate service — professional, reliable, and very supportive throughout the entire process. Highly recommended!” “Excellent experience! The team was helpful, honest, and made everything smooth and stress-free. I truly appreciate their service.”","createTime":"2025-11-18T00:00:00.000Z","locationID":"JSC"}},{"id":"013011b6-b69f-5c12-984b-2081085127e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"had an issue which I had tried to sort out about Parking in my apartment, I got one of the Staff who really initiated on the matter and I finally got my parking permit. Thanks to Ross who initiated and did follow up even when out of office. Thank you so much.","createTime":"2025-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b77eee03-175e-5d6a-a2b8-cc7ae4fbf66a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Maisy Smith joined the team at John Shepherd, she has turned what used to be a mediocre service into a very efficient one. She is friendly, professional and responsive and will do her very best to help. She is a credit to the JS letting team. Thank you Maisy for your unending support. Best wishes Diane.","createTime":"2025-11-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7ad50114-d3fa-5799-a416-5279f25d1812","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Since Maisy Smith joined the team at John Shepherd, she has turned what used to be a mediocre service into an extremely efficient one. She is responsive, friendly and professional and extremely easy to communicate with. She is a credit to JS. Well done Maisy for all the help and good advice. Best wishes Diane.","createTime":"2025-11-17T00:00:00.000Z","locationID":"JSS"}},{"id":"d4c340ac-3bc8-582d-a0ad-19acbee1c35a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joseph and the team at JS Solihull have been a pleasure to deal with so far on our house purchase. No pressure tactics just upfront and honest service.","createTime":"2025-11-15T00:00:00.000Z","locationID":"JSS"}},{"id":"e3d03e93-e16e-59b7-9bf2-4e7ec545adad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.","createTime":"2025-11-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8cdfbc07-db7d-5e72-874f-e4ecb6561e90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team involved in buying and also renting out my property have been excellent, they were always great in communication and actioning requests and moving the process along. Thank you to Joseph, Natasha, Caitlin, Senka and the back-room staff.","createTime":"2025-11-14T00:00:00.000Z","locationID":"JSS"}},{"id":"c6120398-3c1e-5442-b751-3de308858302","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was extremely grateful for the help and support I received from Caitlin Duggan at John Shepherds yesterday. She helped me secure a perfect little apartment. Moving home is extremely stressful, especially when you are of an older age as I am and I just can’t thank her enough.","createTime":"2025-11-14T00:00:00.000Z","locationID":"JSS"}},{"id":"1c9232ef-c7e5-5466-981b-f52847996ce7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Jamie, Gemma & Tom for the easy, quick and smooth transition in to the property and they were happy to answer my all queries very swiftly… Cheers!!","createTime":"2025-11-14T00:00:00.000Z","locationID":"JSC"}},{"id":"3bafee58-6b41-5144-a013-dda152e6096e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A really great experience with Caitlin seamless and extremely helpful. Always available for questions and support, highly recommend","createTime":"2025-11-13T00:00:00.000Z","locationID":"JSS"}},{"id":"026ff461-0f25-5635-81a4-1284074a166e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia was our agent and she was really responsive, polite and helpful. We found John Shepherd to be responsive and helped us with a quick turn around and helpful to us as this was our first rental through an agent. Overall very positive and by far the best agents we've been with, haven't felt like they're trying to sneak anything past us or take advantage like in past experiences so very very happy.","createTime":"2025-11-13T00:00:00.000Z","locationID":"JNC"}},{"id":"5668f2c4-0887-5ae7-858f-87f2a5923e0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Quick responses by Lara Soarswhite","createTime":"2025-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f6f8fd2b-6003-5612-9aba-88c1e6c13b86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie is very friendly and efficient","createTime":"2025-11-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6fec78b2-7aa9-513a-89a7-69cc0c559d85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy is a brilliant member of the team and has a great customer focus!","createTime":"2025-11-07T00:00:00.000Z","locationID":"JSS"}},{"id":"09b1f7df-bf3d-583d-b84e-931af373278b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy Smith has been extremely helpful in assisting me with the eviction process of a tenant who has not paid rent for several months, she has been amazing with providing documentation, and appointing contractors to aid me with this process, I can not thank her enough for her professional attention to detail.","createTime":"2025-11-07T00:00:00.000Z","locationID":"JSS"}},{"id":"bef806e1-3616-5751-951b-f8404fdc32c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.","createTime":"2025-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b4309935-bcb0-5ea4-8b52-fe6035378f61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was amazing to work with throughout the whole process!! She made everything really straightforward and took the time to explain things clearly, which I really appreciated. Her communication was excellent and always quick to respond and kept me updated without me ever having to chase You can tell she genuinely cares about what she does and wants to make things as easy as possible for her clients. I felt really supported the whole way through honestly couldn’t recommend Katie enough for anyone looking for a new place!","createTime":"2025-11-04T00:00:00.000Z","locationID":"JNC"}},{"id":"6c3cbd91-8377-5930-99d3-e2eeeb63b700","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Most of my contact has been through Maisy. The requests I have made have been handled promptly. This is an ongoing business and must have got quite tiresome but Maisy always treated me with respect.","createTime":"2025-11-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"fecd859d-4d0d-5a2c-8982-f3251e370ca5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-11-02T00:00:00.000Z","locationID":"JNC"}},{"id":"1a6ef53e-94e0-5a68-b225-322e9c07877c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-11-01T00:00:00.000Z","locationID":"JNC"}},{"id":"9ee4fc4e-e30c-5f75-9445-94c174f72768","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special appreciation to Ms.Sophia of the great support she had provided which helped to get an outstanding service.. well done","createTime":"2025-11-01T00:00:00.000Z","locationID":"JNC"}},{"id":"1369247b-05ff-5e92-903e-d3f93be00985","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My parter and I were looking at properties to rent and we contacted Kohn Shepherds for a property that we liked. The viewing was conducted by Sophia who was super sweet and took the time to explain the process. Very happy with the experience:)","createTime":"2025-10-30T00:00:00.000Z","locationID":"JSB"}},{"id":"bd4a425c-2057-5810-aa9f-ffdc8ef84cd5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Elisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.","createTime":"2025-10-30T00:00:00.000Z","locationID":"JSB"}},{"id":"38dd4e3f-c0b4-5a6a-a2e4-b12dbfd1de77","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carried out the repair fairly quickly and was informed when and who was coming to do the repair","createTime":"2025-10-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bafba3d9-6a3b-5f2e-baaf-0c28247d3cee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and reliable service with Sophia at John Shepherd agency","createTime":"2025-10-29T00:00:00.000Z","locationID":"JNC"}},{"id":"4ba94b85-1f44-59c8-99cb-b009b5254325","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail — it made a big difference.","createTime":"2025-10-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a76acaed-6f38-55f3-876e-59ca7b9cc2b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service","createTime":"2025-10-27T00:00:00.000Z","locationID":"JSC"}},{"id":"e2b28f10-bb87-5769-adaf-f81b25141fad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity. Lauren and the team who dealt with the property made everything so easy. From the inspections, any issues were dealt with instantly, if I ever needed anything there was always quick responses. Even making my moving out process such a breeze. Cant thank Lauren enough. Thank you for making the years so easy!","createTime":"2025-10-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"67138169-cb33-5694-858c-2e18f7e84dc9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience at John Shepherd Estates has been very good. The team, specifically Ellis Ansah has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.","createTime":"2025-10-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fb86e2c6-5ed1-5139-951c-77f7a42ef2d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren Foster was fantastic throughout. Professional, knowledgeable, respondent and friendly. 5* service, many thanks.","createTime":"2025-10-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"96071f2f-0e1a-5798-b05b-c3a7acdee2e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady","createTime":"2025-10-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cde93722-7a5d-5ac0-96b4-4b19c47eebbd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"10/10","createTime":"2025-10-15T23:00:00.000Z","locationID":"JNC"}},{"id":"296b5f3e-3b11-5977-b495-820c5adc25a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.","createTime":"2025-10-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"41f72d3d-779e-5f6c-b597-d5f5872e211f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd manage two of my flats. They are always helpful and efficient, alert me to any problems before they happen, and deal with them effectively, especially when I'm away.","createTime":"2025-10-10T23:00:00.000Z","locationID":"JNC"}},{"id":"dd16496e-4c0f-5033-b1bd-88f16189b166","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lara is incredibly professional and friendly, responding to queries promptly and thoroughly, and going above and beyond to provide a great service.","createTime":"2025-10-08T23:00:00.000Z","locationID":"JSS"}},{"id":"dada7624-071a-5844-9d55-d0399fd633d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dear John Shepherd, Good morning , I would like to take a moment to express my sincere appreciation for Hana. She has been extremely helpful and works very hard to support customers . Best regards, Ali Alsaygh","createTime":"2025-10-07T23:00:00.000Z","locationID":"JNC"}},{"id":"231f4a7f-4865-5987-a1f2-8e15e959e19e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just want to say that I have been working Lois and Jo at Johnshepherds and would highly recommend them to manage your properties. They have been truly amazing. Thank you so much guys.","createTime":"2025-10-06T23:00:00.000Z","locationID":"JSC"}},{"id":"171b2a3c-2c16-5381-bb5e-24f6d01f9c73","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.","createTime":"2025-10-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fba74e75-d061-57b4-bb0b-6229845df42e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Estate agent encouraged to use on-line auction for sale of property, using sister agency iamsold. Offered a comparison of traditional and on-line auction and agreed on-line as property empty. Valuation for property was lower than other estate agents but John Shepherd were recommended and we agreed sale price of £175,000, with a reservation price of £160,000. I was disappointed that it appeared on Rightmove at £160,000. Majority of viewings were from buy-to-let landlords, rather than the broader interest I would have expected from a low-priced 3 bed family home. Commend Nancy for keeping me up to date and aware of choices. Overall, John Shepherd did help reduce some of the stress of selling. I also recommend Medway Law, the legal firm recommended by John Shepherd/iamsold. They successfully completed the sale a week ahead of the deadline.","createTime":"2025-09-30T23:00:00.000Z","locationID":"JSS"}},{"id":"8241419f-9c25-5ef6-bb92-3876fece16fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are very happy with our service, especially from the team at the Burton branch who are excellent at looking after our properties and tenants in the local area. I would highly recommend.","createTime":"2025-09-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"537a1d4c-6ee8-57c1-8aea-f97fb93de495","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I purchased a flat through JS in Solihull and Joseph, Natasha and the team were excellent in terms of accommodating visits, keeping me informed of the process and pushing solicitors. They all made buying a home very easy, thank you all !","createTime":"2025-09-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c577967d-c395-5dab-b946-adc92bedd481","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always responsive and helped us resolve all our moving and post-move issues Thomas Francis . I highly recommend this agency and agent; we are very happy. 👍👍👍","createTime":"2025-09-28T23:00:00.000Z","locationID":"JSC"}},{"id":"540f21ae-4ad9-55fd-9d1c-29a0d35f2d8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-26T23:00:00.000Z","locationID":"JSS"}},{"id":"9d225eea-f456-5c3d-8cbe-db872566e17c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.","createTime":"2025-09-25T23:00:00.000Z","locationID":"JBG"}},{"id":"1366c661-1411-5f71-897c-2b8106ceddec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Id just like to say a big thankyou to Tom,he went above and beyond helping me rent a property,being a single male(with shared custody of a child) I was struggling even to get the application stage but he understood my situation and helped get to that stage then into the property quickly,im gratefull to him and John shepherd,thanks so much.","createTime":"2025-09-25T23:00:00.000Z","locationID":"JSC"}},{"id":"1a15334a-b87c-5e77-8637-51df41da0892","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been overwhelmed with how supportive JS has been in our first 7 days being in our new home. All issues have been sorted within hours or days. Yoko, our point of contact, is so organised and on it! Couldn't be happy being with JS after having lots of negative experiences with other agents.","createTime":"2025-09-25T23:00:00.000Z","locationID":"JSB"}},{"id":"7aa039d4-48ac-5a7c-ab51-a97f5d4c2042","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We purchased our second home through John Shepherd, great agent, we dealt with Natasha who was super helpful and always ready to assist with queries. Whole process from offer to completion was 8 weeks (no chain) with a super smooth experience! Would highly recommend them.","createTime":"2025-09-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7b468778-9fb3-56cd-a9b1-36a28c41821e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with this agency was really nice. Sophia Tong was the agent present with me for the viewing and she was really nice and accommodating. She explained the whole process to me as this was my first time renting. She also followed up with the landlord and updated me on any news she got from them. It was a stress free and quick process overall because in less than two weeks she informed me that I have been accepted for the house.","createTime":"2025-09-24T23:00:00.000Z","locationID":"JSB"}},{"id":"b1d13aa1-bdfd-54fc-8f07-812af80da031","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Awesome","createTime":"2025-09-24T23:00:00.000Z","locationID":"JSD"}},{"id":"b30c05ed-5563-5bd1-9d2b-c0f6abe11dbe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-24T23:00:00.000Z","locationID":"JSB"}},{"id":"482d43ad-f42c-5b10-8990-3bfb7b5e980e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-24T23:00:00.000Z","locationID":"JSB"}},{"id":"41940577-48bd-5b8a-932a-adae96116451","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Our experience has been fantastic with John Shepherd. All the way from renting the house to vacating. Some people that I'd to mention are, Quentin, Cheryl, John, David and Lara. They made sure we were supported throughout our tenancy duration and with our vacating process as well. Thanks to the whole team again.","createTime":"2025-09-23T23:00:00.000Z","locationID":"JSS"}},{"id":"eae5d159-ed59-564a-bc48-f1d22c16cd23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Arthi from Nottingham branch was really helpful, professional and courteous. I would recommend her and this company to all my friends.","createTime":"2025-09-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d0e8bcd3-77a6-596b-8650-88d718f9e0f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.","createTime":"2025-09-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7d3473fe-e4da-5e35-b502-5b76b3c772b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good communication and got the job done with a brilliant maintenance team","createTime":"2025-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b9e1c783-d75b-5562-b530-7bcc6928ca71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were extremely impressed with the level of service provided by Arti from the Nottingham branch. They was highly professional, attentive, and ensured that all our queries were dealt with efficiently. In addition, the maintenance team demonstrated excellent responsiveness, attending to our needs quickly and carrying out the required work with a high standard of professionalism.","createTime":"2025-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a2ef8089-7601-5939-8921-225bf3fa84ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs","createTime":"2025-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"00ab424b-b6d4-5a7a-8f3c-64225f684203","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently moved, some minor issues with previous tenant but 5 star for handling issues professionally.","createTime":"2025-09-19T23:00:00.000Z","locationID":"JSC"}},{"id":"9238eb35-5dbd-5a76-b55a-a2019c0deab2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful","createTime":"2025-09-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f522a94e-ed51-54fc-a534-9899d0bd691f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice accommodation lovely it","createTime":"2025-09-18T23:00:00.000Z","locationID":"JNC"}},{"id":"95d59ab6-e467-5897-8329-c6b301e2b8ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.","createTime":"2025-09-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f453aa41-b855-53cc-8c0d-e06f00cb5c70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!","createTime":"2025-09-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"76502154-ead0-515b-9e5e-4db8041d3e79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a wonderful experience with Nohn Shepherd.","createTime":"2025-09-15T23:00:00.000Z","locationID":"JSS"}},{"id":"51f5dc0c-86d1-51fb-b33d-d64eb9dd64f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved into a rental property with John Shepherd and the process was handled really well. Sophia Tong was really accommodating, allowing me to view the property on a Saturday so as not to cause difficulties with my full time job. The process from viewing to finding out I had been accepted for the property was very fast and I was kept updated throughout, which I really appreciated. Gemma Davies was also very helpful with my initial queries and updates once I had passed referencing. Would recommend John Shepherd for renting :)","createTime":"2025-09-14T23:00:00.000Z","locationID":"JSB"}},{"id":"16294b00-a5bf-5883-9876-c1bb33862ac8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really appreciate the letting team headed up by Alan Johnson at John Shepherd. The team are committed to finding you a home, and they provide the information and support to enable you to make a choice and secure a property. Alan is knowledgeable and kind, and that leadership filters through to his team, who are very engaging, so working with them is a straightforward qqand pleasant experience! Also, the reception staff in their new lovely premises on Station Road are very welcoming and entertaining!","createTime":"2025-09-14T23:00:00.000Z","locationID":"JSS"}},{"id":"5ea829e2-a6ff-544f-b426-7464c2eac0a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"the entire process was smooth, well organised, and stress-free from start to finish.","createTime":"2025-09-14T23:00:00.000Z","locationID":"JSB"}},{"id":"64ec20b5-13bc-566f-b313-a42596e21950","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John shepherd have been a great help into moving us into our new home. Thank you","createTime":"2025-09-14T23:00:00.000Z","locationID":"JNO"}},{"id":"ba7a6009-5dbd-5728-a268-4a8873f829cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very quick and efficient.","createTime":"2025-09-14T23:00:00.000Z","locationID":"JSC"}},{"id":"4bb70526-77d7-54bd-bffe-f6eab6b6711d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was the agent that helped me through the process of buying my new flat as a student moving to Nottingham. She was so sweet and cooperative , always responded to my emails and made the process so smooth for me !","createTime":"2025-09-14T23:00:00.000Z","locationID":"JNC"}},{"id":"58159da1-4bcd-59cc-9f93-501c92c9bac8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been living in a John Shepherd property for 4.5 years and have found them excellent agents. If there are any issues they respond very quickly and get everything fixed. There are regular repairs and updates to the building and communication is clear. I have rented a lot of properties in the past and these have been the best agents I have encountered. Lois Molloy was my Property Manager and she is responsive and understanding. I would definitely rent with them again!","createTime":"2025-09-14T23:00:00.000Z","locationID":"JSC"}},{"id":"f4bd09ec-bb29-575d-8785-ffe7ff6785ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Megan and Gemma were very professional, whilst helping us through a smooth transition. Big thank you to both.","createTime":"2025-09-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"59718fc5-6873-571c-80ca-1f14381885f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie has been very helpful, professional and managed to go through many problems with me and my Co tenant, great service.","createTime":"2025-09-10T23:00:00.000Z","locationID":"JNC"}},{"id":"8505bde0-4d48-52ed-b569-08aee616660b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"If I could rate 100 out 100 I would unfortunately I can only rate put of 5 stars, honestly it was the best experience being helped with such a patient, well spoken and very very helpful lady named Katie Walters, she honestly made my experience very calm and easy I really appreciate Katie Walters. Thank you","createTime":"2025-09-07T23:00:00.000Z","locationID":"JNC"}},{"id":"ea71f5c3-1bee-5793-8d51-901f888faf21","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-05T23:00:00.000Z","locationID":"JSB"}},{"id":"4d7da457-25a4-5357-b0e0-bf826c0bc86d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had Kelvin sort out my rental property, all the way from aiding with viewings to ensuring our contract process was as quick and efficient as possible when working to our short notice timings. I could not have asked for anyone better! He was amazing at communicating with us throughout the process and went above and beyond to make this sure this was the best experience possible, big shout out to him!","createTime":"2025-09-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0ef6a443-f9b2-559f-9924-ebed15a0008f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Arabel (Nottingham) was very helpful when I arrived to collect my keys","createTime":"2025-09-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c3b7f26a-a5e6-5a67-96d2-695c005c9c3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!","createTime":"2025-09-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e50a8af9-81ca-5ae3-9aef-21e23254cd34","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd have been fantastic in letting the property and managing the change over from the previous tenant. From the time the management moved from Centrick to John Shepherd, the transition has been smooth and hassle free. It was an advantage that Centrick staff transitioned over. Communications have been timely and accurate. I was kept informed regularly and they gave me good advice about the rental situation etc. and helped find a new tenant without any disruption. Very happy with the service and support I receive and would recommend them to anyone looking for letting services.","createTime":"2025-09-02T23:00:00.000Z","locationID":"JSB"}},{"id":"084d9741-80b3-597c-8e60-7fd3fdf60fee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had viewing with Mr Mohammed and it was very smooth where Mr . Mohammed had explained very well everything regarding the apartment then Elisa Robinson took my case she was amazing and helpful kind taking of my case . Thank you to all John shepherd team . Thank you Regards Rohit Singh jeena.","createTime":"2025-09-02T23:00:00.000Z","locationID":"JSB"}},{"id":"8c5ed618-2ff3-514a-aa73-1f5f7cab68ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team is very good in communicating things with customer. I appreciate their coordination.","createTime":"2025-09-02T23:00:00.000Z","locationID":"JSS"}},{"id":"c53abd9e-b6c7-5730-91e2-7238a961a9f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.","createTime":"2025-09-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3ff88ef3-2cd0-535f-94d2-3b5a5393935d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christina from property management was incredibly helpful in assisting me with expediting the process of leaving the property sooner. She was professional, responsive, and made everything much easier during what could have been a stressful time. Really appreciated her support!","createTime":"2025-09-01T23:00:00.000Z","locationID":"JSC"}},{"id":"3a0c5185-35f8-59a5-b71b-b1f2a5386ed0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam Richards at Burton cannot do enough for us as landlords, nothing is ever too much. We have a large portfolio which brings its own risks but tenant rent arrears are never an issue. Highly recommended these guys.","createTime":"2025-09-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ffc7550a-4df3-5fca-9fa3-d68a9983752a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service and very helpful and understanding.","createTime":"2025-09-01T23:00:00.000Z","locationID":"JSS"}},{"id":"01f2c30c-29a8-588a-b1f1-e856d5b94f45","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Without prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. Very direct communicator with very fast responsiveness to all maters during the transaction. Kayleigh’s positive attitude and respecting us was outstanding,joy to work with her. We are very grateful to Kayleigh bringing to the successful completion of this sophisticated transaction. Only the most Highley professional individual like Kayleigh would be able to managed such a wide spread complicated transaction. We are sincerely Gratefully and express our gratitude.","createTime":"2025-08-31T23:00:00.000Z","locationID":"JNO"}},{"id":"0114ec3f-f1f9-56fe-b0aa-590ffcdf4465","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!","createTime":"2025-08-29T23:00:00.000Z","locationID":"JBG"}},{"id":"8f9ac1b7-d132-5d2f-8e04-e571d672bb13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .","createTime":"2025-08-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d41e2811-d698-57e6-a919-e0317c4ff8d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh helped me with my property purchase and her service was fantasic. She was always keeping me updated and worked very hard to facilitate communication between solicitors, especially when mine were dragging their feet and causing delays, she was always helping me to chase them. Amazing thank you Kayleigh!","createTime":"2025-08-28T23:00:00.000Z","locationID":"JNO"}},{"id":"cd368942-9bb4-5247-95e5-0912dee2a0d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelv was super helpful, was prompt with his all his responses to our queries and was really friendly and reliable throughout the whole process. He’s an asset to the team!","createTime":"2025-08-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2f54724d-2427-5fc5-b4be-2ae31a3fd923","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh and the Team were absolutely brilliant. Guiding me effortlessly through the best time to sell, a sale falling through (buyer disappeared) and finding a 'second' buyer very quickly. I would highly recommend them!!","createTime":"2025-08-28T23:00:00.000Z","locationID":"JNO"}},{"id":"54fe7614-36c2-55fb-bc58-9dd4963aed38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thanks to Katie for going above & beyond to assist and accommodate us! What could’ve been a stressful time finding a flat in Nottingham city centre, was actually much easier thanks to Katie & also Sophia for arranging the viewing at short notice! We’re now being looked after by Freya, our property manager, who I would also like to thank for her time & care!","createTime":"2025-08-26T23:00:00.000Z","locationID":"JNC"}},{"id":"519c0613-d1cd-5894-bbe6-76109ed92e4c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been dealing with John Shepherd for the past 2 years now but just wanted to say, Charlotte has been brilliant this past month. A credit to the company","createTime":"2025-08-25T23:00:00.000Z","locationID":"JSS"}},{"id":"8e5cbd4c-bb37-5193-bac9-09f453ba8a22","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful","createTime":"2025-08-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"67887ff0-b6f8-587c-adab-011bb3190682","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had excellent service from Natasha and Joseph who work so well with their Manager - Gary Sammons","createTime":"2025-08-22T23:00:00.000Z","locationID":"JSS"}},{"id":"5c4afddc-4218-5858-8a76-09869c4290f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Suzanne Dike has been my property manager at John Shepard based in Burton 0n Trent for 3.5 years. I have found her to be extremely efficient and competent in every aspect of managing my property. Queries are answered immediately, my mind has been put at rest with my property in her hands. I have asked Suzanne to arrange contractors for repairs, and have always found the work to be carred out very quickly, I have always felt the prices to be competetative, even if they are emergency repairs.","createTime":"2025-08-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d44b35cf-085d-5941-8f33-2a87f69b7f7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Renting via John Shepherd and they have been really helpful and clear with communication throughout. Elisha has been handling my documents etc... and has always been quick to respond with no problem answering some of my probably silly questions ! Nothing negative to say","createTime":"2025-08-19T23:00:00.000Z","locationID":"JSB"}},{"id":"53dbf0ac-79ed-5fdd-9bb4-226f86c9b7dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful—definitely better than competitors, based on what I’ve heard. I’d like to specifically praise Alisha Donaldson, who has been an outstanding employee. After my flat was flooded, there was a huge volume of emails from myself and other involved parties, yet Alisha remained incredibly helpful and professional throughout. She managed communication with unresponsive tenants and coordinated contractors efficiently. Her dedication and calm handling of a stressful situation truly stood out. I’d really like her supervisors to be aware of the excellent work she’s done. Please make sure this exceptional team member gets the recognition she deserves.","createTime":"2025-08-18T23:00:00.000Z","locationID":"JSB"}},{"id":"3d1de430-5f76-5d6e-b80d-5b89e2009dde","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful—definitely better than competitors, based on what I’ve heard. I’d like to specifically praise Alisha Donaldson, who has been an outstanding employee. After my flat was flooded, there was a huge volume of emails from myself and other involved parties, yet Alisha remained incredibly helpful and professional throughout. She managed communication with unresponsive tenants and coordinated contractors efficiently. Her dedication and calm handling of a stressful situation truly stood out. I’d really like her supervisors to be aware of the excellent work she’s done. Please make sure this exceptional team member gets the recognition she deserves.","createTime":"2025-08-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"430549dd-6efe-59b6-9cd6-c4dbc76a2bf3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick response on issues. Always polite and helpful.","createTime":"2025-08-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"439a9ba6-8afa-5802-a20b-9133690dacae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a tenant of John Shepherd for a number of years and have always found them to be very clear and concise with the information they provide to their tenants. They have always tried their best to ensure that any maintenance issues have been actioned promptly. The team at the Redditch branch have also always been really friendly and helpful whenever I have needed to speak to them. Lauren Foster at the Redditch branch particularly, has been a really helpful, friendly and positive point of contact throughout my tenancy with John Shepherd so thank you Lauren.","createTime":"2025-08-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7ee645bc-0fc2-5356-a417-41d4bdf1cddf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was helped by Sophia, so lovely and friendly! Super helpful and efficient showing me the property and made my move into the property simple and hassle free.","createTime":"2025-08-14T23:00:00.000Z","locationID":"JNC"}},{"id":"18b5f045-1c10-5fdf-bdab-37d529d4dc48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shennay was looking after us regarding going through all the paper work, she was amazing and helped me throughout . would 100% recommended John Shepherd","createTime":"2025-08-14T23:00:00.000Z","locationID":"JSS"}},{"id":"32341420-2154-53f9-b2a9-6a4a99178785","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.","createTime":"2025-08-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7bca688f-3ec0-510d-b8e7-0856b6f24971","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.","createTime":"2025-08-13T23:00:00.000Z","locationID":"JSC"}},{"id":"0306f02e-fa11-5674-b65a-3b671087d6de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great agents and staff always willing to help especially LoIs Molloy. Thank you Ian (tenant)","createTime":"2025-08-13T23:00:00.000Z","locationID":"JSC"}},{"id":"d688ef18-8d24-5c03-a532-7641938744fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at the Burton office, particularly Sam, have been exceptional. Nothing is too much trouble, she always try to resolve any issue with the properties and is proactive in giving support or advice on all things housing. Would absolutely reccommend this company, particulalry if you can deal with Sam at any point!","createTime":"2025-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7b87ed3a-2001-5858-a005-48b99a665b6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been a tenant with John Shepherd for over 7 years with no issues and recently moved into our second property with them, any repairs have always been dealt with promptly and efficiently, and staff always respond quickly and couldn’t be more friendly or helpful. Sam at Burton branch is amazing, extremely trustworthy and genuine and always willing to help as best as she can. Can’t fault anything.","createTime":"2025-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"541cdfa5-287a-58a2-b7b6-4e45c3b7ca48","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch","createTime":"2025-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"94948b63-f14f-593b-8920-2f0a5cd97b10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely fast service and very clearly communicated what steps I needed to take. Kelvin was incredibly helpful, would recommend everyone is seen by him if possible!","createTime":"2025-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d45d984a-0046-5da8-9937-5989c31185f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.","createTime":"2025-08-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"218fb673-389b-5031-b6c4-3c193d352265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.","createTime":"2025-08-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"48a40183-4c9f-592d-8a68-a923510e5738","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice. Has the Burton branch closed down? That's the branch I am reviewing. I also have valued James as someone who has also helped over the years. Thank you.","createTime":"2025-08-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c44641f-5066-5b24-b26f-2ac5dfa566c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the service from Sam at the Burton upon Trent office. Always polite, pleasant and efficient and feel in safe hands.","createTime":"2025-08-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"485a4029-8cea-5ebc-bbb6-62fc3419f992","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"its over seven years this company is managing my two properties and am totally satisfied with their services. Very professional and staff are are all helpful and understanding Have been dealing in particular with CHRISTINA ,FAYE AND JAMES AND OTHERS and must say all are courteous and well trained","createTime":"2025-08-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6d359ed3-d60d-59eb-864b-fa7dc337545c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend John Shepherd Lettings, I have been dealing with the Lettings team for approximately 8 years. My property manager Lois Molloy is superb. It’s great to work alongside Lois dealing with the day to day issues of property letting. It’s reassuring to have her support and experience on hand. I wouldn’t hesitate to recommend other Landlords to Lois and her team.","createTime":"2025-08-03T23:00:00.000Z","locationID":"JSC"}},{"id":"aba9e44d-9937-5fdc-83b2-5fa92b24c517","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was very happy with John Shepherds agents throughout the process of me purchasing my first property. Initially I was Dealing with Stefan who showed me round the property and also came last minute aswell. He was very professional and helpful throughout the viewing and was more than happy to go the extra mile, I also dealt with Kayleigh towards the end of the purchase who also was a massive help, very professional and knowledgeable on todays market, I had a few issues with solicitors and Kayleigh was the one who got me the answers I needed and got the ball rolling. Thank you for all your time and efforts for getting this over the line it means a lot! I am officially a home owner so thank you I would recommend John Shepperd to anyone wanting to purchase, sell or let any properties 5*","createTime":"2025-07-28T23:00:00.000Z","locationID":"JNO"}},{"id":"56e16b29-1c57-56d3-a23f-373366992096","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.","createTime":"2025-07-25T23:00:00.000Z","locationID":"JBG"}},{"id":"0793f6a0-a8ba-5ae9-93aa-04cd04bc022e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.","createTime":"2025-07-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4807c635-7388-5650-a636-dcb7ebdf1d45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been extremely pleased with the service provided by John Shepherd Estate & Letting Agents - Birmingham. They’ve managed my rental property with professionalism, efficiency, and great communication from day one. Their team is always quick to respond to any issues and keeps me regularly updated, giving me real peace of mind as a landlord. They’ve also done a great job finding reliable tenants and ensuring the property is well maintained. It’s reassuring to know my investment is in such capable hands. I would happily recommend them to other landlords looking for a dependable and proactive letting agent. Thank you very much","createTime":"2025-07-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"53dbf9d8-daa3-5195-a0d3-485fc1719d51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh has been absolutely amazing throughout the whole process. It has been a tricky sale but she has kept me informed throughout. Couldn’t have asked for a better person to assist in the process. An asset to John Shepherd. Regards Matt Saunders","createTime":"2025-07-17T23:00:00.000Z","locationID":"JNO"}},{"id":"a13cb822-22c8-5a04-98e3-6a7e50320634","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found them professional and helpful agency. Special and a BIG THANK YOU to Lauren Foster MARLA whom managing and looking after the property which i was staying also assist with the check out Last but not least the Redditch branch in a former church looks awesome Recommended property agency","createTime":"2025-07-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cab2788a-bdfe-5fae-9f9f-c3b1b87cff7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a really good experience. Sophia guided me very well through the whole process and made it easy and seamless to rent a new apartment via John Shepherd. She was really lovely and helpful.","createTime":"2025-07-13T23:00:00.000Z","locationID":"JNC"}},{"id":"2bf3a43a-2960-5eb1-8233-251093d879c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial","createTime":"2025-07-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"da933673-96b3-5781-8847-fe07f9ffe644","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future","createTime":"2025-07-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"492cc3e3-b22b-511e-a7e2-b424b6ea6b46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc","createTime":"2025-07-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0e9fb4a9-7a3b-5ad1-841c-e83a48b01636","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have had an amazing experience moving with John Shepherd. Sophia and Katie have been amazing at looking after us and ensuring that any problems were resolved effectively. They have been incredibly easy to deal with and really efficient with communication. Would recommend wholeheartedly!!","createTime":"2025-07-01T23:00:00.000Z","locationID":"JNC"}},{"id":"03c892e4-c177-57ab-9fe1-8f474b5b5705","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service!","createTime":"2025-06-29T23:00:00.000Z","locationID":"JNC"}},{"id":"3a1e860c-e433-5faa-985a-ed67a837a2b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Stefan & Kayleigh are extremely helpful, professional, passionate and more importantly very quick. They follow up with you and just as importantly- they follow up for you. Our experience with them has been nothing short of being an absolute pleasure thus far.","createTime":"2025-06-29T23:00:00.000Z","locationID":"JNO"}},{"id":"8d2ae791-5bc1-51df-a578-d7155b52ae29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia was efficient and elegant. Honestly one of the best in the game","createTime":"2025-06-26T23:00:00.000Z","locationID":"JSB"}},{"id":"f68bdf9d-48d7-5758-8b1d-9b2c34938d0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia is very helpful, friendly & responsive.","createTime":"2025-06-26T23:00:00.000Z","locationID":"JSB"}},{"id":"684fcf57-0db2-5671-91df-53f07e03e6da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff","createTime":"2025-06-20T23:00:00.000Z","locationID":"JSB"}},{"id":"29d7b5a0-b6cf-5323-9b09-9a8d299bf0a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.","createTime":"2025-06-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5a83377b-349e-5dba-8f4c-afede59cf594","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!","createTime":"2025-06-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"33e3e5ac-6655-5abb-a6d4-87a78228911c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They manage my UK property. Very professional (do not turn circle). I am from Asia.","createTime":"2025-06-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"03811678-47ac-51de-87f8-16a8b7597629","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were very supportive and helpful along the way. Would recommend to everyone!!!","createTime":"2025-06-16T23:00:00.000Z","locationID":"JNO"}},{"id":"a3cf39d0-7e12-5cd9-8da0-6b124726e779","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia Tong provided outstanding service! Very quick replies and super helpful.","createTime":"2025-06-15T23:00:00.000Z","locationID":"JSB"}},{"id":"a3e9524c-5d6d-5771-b525-6a03c40b5627","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just visited Colmore Row office and wanted to say that my dealings with Megan have been amazing. Very professional, very well informed and goes way beyond what she needs to. Would highly recommend.","createTime":"2025-06-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9933fcab-a168-52d4-a01d-92ef8d5a516e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I honestly can’t thank Sophia Oliver at John Shepherd Lettings enough. After five months of looking for a place and getting nowhere, I was feeling totally drained. Applications went in, but nothing ever came back. I started thinking it just wasn’t going to happen for me. Then I met Sophia, and everything changed. She really listened and took the time to understand what I was looking for. She showed me three places and funny enough, the first one she took me to was the one. I walked in and just knew. It felt like home straight away. Now I’ve moved in, and honestly, I’m still a bit in awe that it’s mine. Sophia was kind, patient, and really easy to talk to. Just very real, which made such a difference in a process that can feel so cold sometimes. Even my friend who came with me to viewings couldn’t stop singing her praises — literally. He said she had the voice of an angel and joked that it felt like she was singing to him (his words, not mine — but he insisted I add that to my review). I’m so grateful to have had her support through all of this. If you’re looking for somewhere to call home and want someone who genuinely cares, I’d absolutely recommend Sophia. She made such a difference in my life. Side note: my friend said speaking to her felt like listening to a lullaby. Yes, I’m including this on his request as well!","createTime":"2025-06-13T23:00:00.000Z","locationID":"JNC"}},{"id":"4cd6d698-c6b3-52b3-a995-a3e5dcf2b48a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very good experience with John Shepherd Estates & Lettings. Everything was straightforward and well communicated. Charlotte was really helpful and easy to deal with, which made it very simple for me at each step. Could not recommend more.","createTime":"2025-06-11T23:00:00.000Z","locationID":"JSS"}},{"id":"f3a5ec35-b4ea-5673-a465-639bc86a6d66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!","createTime":"2025-06-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"84f9d99b-0549-5e12-b3e5-25dfa4f940be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Millie. She was so helpful and kind, explaining everything very well, and following up with all details I asked her. Eventhough the landlord didn’t proceed with my application, but I am completely happy with Millie’s help and support. Thank you dear Millie🌸🌸🌸🌸🌸","createTime":"2025-06-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9be68030-f115-52b9-9167-b805b306642b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing people they help us a lot. They’re always supportive with us on the phone or email with information Emily and Amy that always was so cheerful and helpful with us. Have lots of patience and all answers for our questions. Cannock store that I think best store Cannock can be in our area people they’re hundred percent devoted to their job The caring about the customer and they’re always so supportive with everything. Hope more people like this in the future, but you never change you are the best.","createTime":"2025-06-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"aa35b106-818b-5e52-b815-e56adcb3ef3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"John Shepherd has fixed the door issue quickly.","createTime":"2025-06-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8eaa8621-9229-5c68-9145-c3d2a3f21813","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me feel at ease. I usually have Debbie who is always fantastic and lovely. Both Debbie and Kelvin are assets to the company.","createTime":"2025-06-03T23:00:00.000Z","locationID":"JNO"}},{"id":"b4ad3024-016d-5fd8-a6d1-54b191918488","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot praise the letting team at John Shepherd Solihull more highly. As a new landlord, I had no experience in the process of letting property, and they offered their expertise and advice in finding appropriate tenants for my house. The let was completed very quickly and efficiently, and in addition the John Shepherd team brought friendliness and humour to the process. I have full confidence in them. Thank you.","createTime":"2025-06-02T23:00:00.000Z","locationID":"JSS"}},{"id":"b3c47b1c-0b68-5cfb-8a9a-a7d9745241ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What a professional firm John Sheppard is Sam Elisha and Melissa at Birmingham city centre office we’re all fantastic explained everything clearly to me and what can sometimes be a stressful time moving they made it all smooth and enjoyable would definitely recommend John shepherd in the future thanks guys","createTime":"2025-06-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"867fb19d-cd63-5d46-830c-7962c1353c63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely amazing staff dealt with Charlotte and sana, highly recommend and appreciate their time and dedication","createTime":"2025-05-29T23:00:00.000Z","locationID":"JSS"}},{"id":"a1f0ccab-e981-5b47-a9ec-45ecae9981b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-05-29T23:00:00.000Z","locationID":"JSS"}},{"id":"877e99c8-10ce-5ce6-9397-f6e3b847befb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.","createTime":"2025-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cc09269d-b734-5ee6-8294-ea546da7d92e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-05-28T23:00:00.000Z","locationID":"JSS"}},{"id":"4c010617-67ab-5575-9320-9c409dcd07d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend this letting agency for anyone who is seeking a place to let or rent while being understood of your requirements with an extra touch of humanity. I came to this agency after a really bad betrayal and humiliation from one of the renowned lettinng agency. Sophia Oliver, my agent whom i cant thank enough took time to not only help me with getting a place ASAP, but like a dear friend she acknowledged my emotions and did everything in her power to get me a very beautiful place to rent. Their paper work and services are super fast and easy. Everything was communicated well and in timely fashion too. P.s. i just moved to the country and they have been so supportive and professional. I would recommend this letting agency, especially their agent Sophia to everyone.","createTime":"2025-05-23T23:00:00.000Z","locationID":"JNC"}},{"id":"7d5cde6b-15c1-5ab1-906e-1bd8bfe67f85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience renting a property via John Shepherd. Wendy was incredibly helpful and communicative throughout the whole process, answering all of our (many) questions quickly and professionally. Thanks for all your help.","createTime":"2025-05-18T23:00:00.000Z","locationID":"JNO"}},{"id":"ec13b8cc-a8ad-5610-b5dc-94899118d69a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.","createTime":"2025-05-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"736b4313-b667-5c1c-8030-3141245c37e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"SALE OF PROPERTY I have dealt with Ellie for the most at John Shepherd and I can honestly say she has made a very stressful journey more manageable. Communication was excellent, emails and calls have always been returned same day. Her professionalism and knowledge and customer service was second to none. I can honestly say that I would highly recommend Ellie and the team at John Shepherd to anyone selling their home Tina","createTime":"2025-05-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1e1a6ac7-acbb-54fc-8fc9-083e4b5b7d6f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Using the Nottingham Agency of John Shepherd for Tenant Finding has been a good experience. Smooth transaction throughout starting with Callum the branch Manager who provided helpful advice on letting and then with Sophia. All very professional, helpful and friendly throughout.","createTime":"2025-05-11T23:00:00.000Z","locationID":"JNC"}},{"id":"983149e8-74c7-53e3-81fe-bc0cc2f21b5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma helped me with the whole process and got everything ready in less than a week. Can’t express how happy I am with her work!","createTime":"2025-05-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2b4c5de2-7e9e-5679-b7e3-9adb6d783563","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the absolute pleasure of working with Tanisha and Catie during my recent move into a new apartment and I genuinely couldn’t have asked for better support. From start to finish, they were professional, efficient and incredibly helpful – always going the extra mile to make the process as smooth and stress-free as possible. Their communication was prompt and clear and their attention to detail was second to none. Thanks to their dedication, everything was handled quickly and with care. I’m now happily settled in my new home – all thanks to them. Truly a top-tier experience. Highly recommended. I don’t usually leave reviews unless I truly mean it, Tanisha and Catie absolutely deserve the praise.","createTime":"2025-05-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"82f833f8-01f0-55b1-bbcb-0c2a50741f71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and professional","createTime":"2025-05-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9e04bd71-e624-5fd8-a9dc-3e3322bf262f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Such a good service. Sophia made the tenancy process smooth and stress-free by being helpful, responsive, and clear at every step. Highly recommend!","createTime":"2025-04-30T23:00:00.000Z","locationID":"JNC"}},{"id":"8dc83051-9959-5566-b0f3-43b8014f49cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.","createTime":"2025-04-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"14db4eae-5107-524b-bab3-52349bd207c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely friendly helpful courteous and professional Thank you for all your help Kayleigh and Stephan","createTime":"2025-04-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"299489b2-d3a9-5722-a3ad-ed6fad76b4e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class","createTime":"2025-04-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d0cb2e6b-493e-5fae-8a84-683a3be8590c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Super happy with the service I got from Sophia specifically. She made the whole process super quick and easy. Everything was clearly explained from the start, the holding fee and rent amounts etc., and she was always quick to respond and helpful with any questions I had. Got me ready to move in within a week!","createTime":"2025-04-15T23:00:00.000Z","locationID":"JNC"}},{"id":"0783f435-b847-5b1b-bf58-5ff2cf8ec07e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"very nice and friendly, good service","createTime":"2025-04-15T23:00:00.000Z","locationID":"JNC"}},{"id":"6a3f3f26-6f7a-58ef-8ac1-e160cc35d2be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent and fast process from first viewing an apartment to collecting keys, Sophia was also a great help, our communication was very quick, efficient and clear.","createTime":"2025-04-14T23:00:00.000Z","locationID":"JNC"}},{"id":"a92fd92c-fceb-5e11-9f89-fede8ba5e4fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd is a good agent. Mang thanks Charlotte to help us to rent the house successfully. We come from Hong Kong and no credit score in UK. Charlotte response us very quickly and help to negotiate with Landlord. We move in a good apartment and good environment right now. Thank you so much.","createTime":"2025-04-13T23:00:00.000Z","locationID":"JSS"}},{"id":"d7556d40-feb5-5ba0-937b-a9f7b4d8a787","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with John Shepherd – very reliable letting agency. Everything was handled smoothly and efficiently, and I couldn’t be happier with how things turned out. A special thanks goes to Katie, she was absolutely fantastic, friendly, approachable, and super helpful every step of the way. She kept me updated, sorted out any issues quickly, and genuinely made the whole process so much easier.","createTime":"2025-04-13T23:00:00.000Z","locationID":"JNC"}},{"id":"1b70aca4-7022-52e8-bfd9-1ec7117bcd5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie and Stephan have been nothing but helpful and supportive. Helping me find the right property for me 😁 One happy customer.","createTime":"2025-04-11T23:00:00.000Z","locationID":"JNC"}},{"id":"ea8e9ec5-fb22-5817-b5de-bcfb34425775","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia has been very helpful with answering questions and getting in touch when something needs doing.","createTime":"2025-04-10T23:00:00.000Z","locationID":"JNC"}},{"id":"8621a3a5-112e-5ce6-88fa-796e103adc1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd. Amy And Ellie. They have been outstanding during my challenging project of buying and selling my property. Why, they ease my stress level by uttering the magic words.”if we can help just ask” Those was not just empty word they, went the 100 miles to prove it by giving clear, sound,helpful advice. Because of this and much more they have become friends, causing me to recommend your company to friends Well done ladies first class preferment Do pop in if you need a cup of tea and cake.❤️","createTime":"2025-04-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d147a705-69c1-58b7-af18-f048789d641a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication with Amy and Ellie. Great advice and recommendations during our purchase process.","createTime":"2025-04-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"dacba1ab-0473-539c-ad39-6c966a073a99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Buying our home at Hednesford, Cannock with John Shepherd Estate Agents. Brilliant Estate Agents at John Shepherd, Cannock who works tirelessly to help their customers. They are always there to give you the support you need especially Ellie Rose and Amy. They have made our journey easy and non forgettable and will recommend anyone to work with these amazing bunches of people.","createTime":"2025-04-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5fc4e895-4cd7-5db6-85f7-bbd657a9b15a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I must compliment the professionalism and good nature of Christina Williams in the Cannock office. She always answered emails promptly and rang back when she said she would. I would have no hesitation in recommending her to be your contact if you are thinking of using their Letting Agency services.","createTime":"2025-04-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7d8f1b2-3f30-5538-9914-4c30131cba9e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy so far, Amy and Ellie at the Cannock branch are working hard to market my property and keep in regular contact with me.","createTime":"2025-04-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d056cf2c-d7d7-518f-8b62-bf0094b7975c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou","createTime":"2025-04-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2053a5ae-9aa3-54b5-9584-d93e3d2076fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely fantastic service second to none by Amy & Ellie from the Cannock branch on the sale of my bungalow especially the communication nothing was too much trouble with any issues I was unsure with thankyou very much... I wouldn't hesitate for one moment to highly recommend John shepherd and the team from Cannock ...all in all brilliant 👏","createTime":"2025-04-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"21824b38-bc4c-5072-9a6d-92c943b6464e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions. Thank you very much","createTime":"2025-03-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"647c8862-d925-544d-b3e2-734d6a929ace","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.","createTime":"2025-03-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b4c3e096-6c05-537f-a30a-7470360d3686","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.","createTime":"2025-03-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ca4a3527-974d-5d74-a617-c1d63b1ca005","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wanted to send a quick note to say thank you to Kayleigh and Stefan and let you know how much we appreciate everything you have done for us. You have been fabulous and have helped us come through a stressful situation. We are over the Moon with the result of the sale! You have our admiration and thanks.","createTime":"2025-03-28T00:00:00.000Z","locationID":"JNC"}},{"id":"b3407242-2218-5a13-a561-c25434c219c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience working with Sophia Tong, one of the letting agents. She was professional, thorough, and explained everything in great detail. Her communication made the whole process smooth and easy. Highly recommend her services!","createTime":"2025-03-28T00:00:00.000Z","locationID":"JSB"}},{"id":"28b257cd-68a8-5bb8-a917-f890c7cb3bfe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good morning , I currently rent one of your properties and I just wanted to share my gratitude to Faye Nichols your Repairs Co‑Ordinator, for going above and beyond this morning for helping me with an issue with my property I had mentioned it to her which she said to leave it with her and she got straight on it and followed it up with a phone call to let me know what was going on. Very greateful for your kindness and support - thank you so much for your help Faye!!","createTime":"2025-03-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4bbbcc3a-848d-5946-b5bb-e4d57a45ac86","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just started renting an apartment from John Shepherd Estate Agent. Charlotte is very responsive and is the one who helped me throughout the move in process. Thank you very much to Charlotte and her team making my move in process so smooth.","createTime":"2025-03-26T00:00:00.000Z","locationID":"JSS"}},{"id":"3ff70bc4-f241-507d-99a8-8868f7491a33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"10 out of 10 service from Charlotte at Solihull, any problems or queries she gets back to you rapidly and relsolved, I would highly recommend if looking to Let or Buy!!","createTime":"2025-03-26T00:00:00.000Z","locationID":"JSS"}},{"id":"6c212097-ba11-55bd-a84d-6324b63d5fbc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Charlotte and her team were very professional and helpful. Highly recommend.","createTime":"2025-03-26T00:00:00.000Z","locationID":"JSS"}},{"id":"57faf470-0644-5cce-9f41-7a1896f54f13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.","createTime":"2025-03-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bbdc6771-cc2f-5199-9955-1fcc51b382f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been communicating with Lauren from the John Shepherd rental team and she has been exceptionally helpful and professional. Always on hand to give clear and honest advice on all property matters and very efficient in her working. Her guidance and friendly approach helped the process of renting out my property much more straightforward. Thank you for all your great work!","createTime":"2025-03-20T00:00:00.000Z","locationID":"JNO"}},{"id":"d72f5f31-d961-5ea3-bf3d-97b9616b5d7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted—the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.","createTime":"2025-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c09e9bf3-8b0c-523a-9045-cd0f599e98d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.","createTime":"2025-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"92525e5a-e7b7-5528-ac0e-40a048b0ff32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector","createTime":"2025-03-07T00:00:00.000Z","locationID":"JSD"}},{"id":"9abc5f53-9edc-58d0-97f2-5eeeb916df14","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic Service from Lauren & Wendy! I found John Stepherd after doing some research online. Communication has been fantastic and Wendy is an absolute joy to speak to. Managed to let our property to a fantastic tenant in less than a month from signing. Thank you! I am grateful for you support and would recommend your services to others.","createTime":"2025-03-06T00:00:00.000Z","locationID":"JNO"}},{"id":"b9e800dc-09c0-52ef-8936-d29a36b88200","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After an awful experience with another company, I am so glad we found John Shepherd. Moving can be a stressful time but our agent Turkay was the most helpful go-between us and our buyer. He was extremely professional, calm and good for the nerves! Thank you Turkay and John Shepherd. We are really grateful.","createTime":"2025-03-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6b85941d-da4f-54dc-a91b-8146eaac20c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had a great experience with John Shepherd Estate Agents. Their Lettings Department staff are highly efficient—whether it's bringing a new property to market or handling an existing contract replacement, everything is completed smoothly within a month. Their system is clear and easy to work with, even for remote landlords, making the entire process hassle-free. Highly recommend their professional and prompt service.","createTime":"2025-02-25T00:00:00.000Z","locationID":"JNO"}},{"id":"2a54c5fa-eb0f-59d7-b6c0-1f63574788de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding Service from Sophia Tong and John Shepherd – Highly Recommended! I recently had the pleasure of working with Sophia Tong to find a flat to rent in Birmingham, and I couldn’t be more impressed with her professionalism, dedication, and expertise. From the very beginning, Sophia was incredibly responsive and attentive, taking the time to understand exactly what I was looking for in a home. What truly set Sophia apart was her genuine care and willingness to go the extra mile. She was always available to answer questions, arrange viewings at convenient times, and ensure that everything was handled seamlessly. Thanks to her, I found the ideal flat that met all my requirements. If you’re looking for a reliable, knowledgeable, and friendly estate agent in Birmingham, I highly recommend John Shepherd. Thank you, Sophia!","createTime":"2025-02-24T00:00:00.000Z","locationID":"JSB"}},{"id":"df4293a5-3927-5e50-a996-c6b46af7ac35","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted. The arrival of Maisy Smith was an extremely welcome relief. She is courteous, helpful, efficient, effective and demonstrated exactly how the task should be done. Her example should be copied throughout the business. Thank you Maisy.","createTime":"2025-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"efaa078c-3b76-5b0d-8b81-ac1d2fcf4c73","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have four flats managed by John Shepherd in Birmingham. Inevitably, there is always something going on. Previoudly, life with Centrick comprised an information void. Since dealing with Caitlin MacDonald, the quality and timeliness of the service has changed beyond all recognition. She responds quickly and professionally whenever there are issues and I couldn’t speak more highly of her service ethic. Thank you, Caitlin.","createTime":"2025-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a37cce33-d071-5e84-8b8e-bfbea43e3631","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!","createTime":"2025-02-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b9e475cc-651c-5dd4-bd57-bf8dbb4979ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.","createTime":"2025-02-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"405d7a69-6be9-5a4b-b6ea-06e445cbf6e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing services from Raheem. Been so helpful and accommodating :)","createTime":"2025-02-06T00:00:00.000Z","locationID":"JNC"}},{"id":"5ab523ce-c45d-52c0-802c-b5d6421d0014","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Were really helpful during the whole purchase transaction - keeping things moving and keeping me informed","createTime":"2025-02-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7d338c06-6d24-5fe6-b2d9-020c68c3baaf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin took the stress out of sorting out a Coucil Tax issue with Birmingham City Council on my behalf, with great efficiency. For me this demands five stars! Thank you!","createTime":"2025-02-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c0ccf6ed-d79c-5d59-9e7d-2ec468e51de2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy 😊 Thank you so much for all your help","createTime":"2025-01-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dbad5a6b-2d2d-52a9-a6be-6a9bdf49d527","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.","createTime":"2025-01-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"96665420-e28d-5d0d-9008-cba2e75afce0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team was great, particularly Sana! Professional and attentive service. Thank you!","createTime":"2025-01-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"af9f84ab-cade-59f4-bb73-4742ceef78ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Krystal helped to make the process of finding a suitable rental for my family really straight forward. She was very helpful, kind and professional throughout. A real asset to the company. Sincere thanks and best wishes to Krystal.","createTime":"2025-01-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6e8a0c75-ebee-56f3-99b9-0962a542606d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a property with John Shepherd and they have been nothing short of amazing with their help and support! I dealt with Olga, Michelle and Emily and they have been incredible. Thank you for making the move go so smoothly for us!","createTime":"2024-12-30T00:00:00.000Z","locationID":"JBG"}},{"id":"087e618b-c091-5158-8b47-f93e01d2d842","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding support. Their dedication, prompt responses, and attention to detail ensured I found the perfect apartment so quickly. Their efforts truly went above and beyond my expectations. I would highly recommend Johan Shepherd services.","createTime":"2024-12-18T00:00:00.000Z","locationID":"JNC"}},{"id":"bf920faf-73fe-573f-8916-103a1153ac0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.","createTime":"2024-12-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"66fe70c9-2356-5634-9679-7003d9e538ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It is an excellent experience to get a tenancy set-up from John Shepherd and it went really smooth. Their agent “Sophia ” made a lot to become my dream a success . It is highly recommend .","createTime":"2024-12-17T00:00:00.000Z","locationID":"JNC"}},{"id":"6c885954-7f98-59f4-b51f-3b648570ef00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wendy was with us from booking a viewing to moving in and beyond. She made herself available when we needed her, or if not then very soon afterwards. Even when another event happened and overlapped our move, Wendy was still there for us. Very good service!","createTime":"2024-12-08T00:00:00.000Z","locationID":"JNO"}},{"id":"928f65f8-8548-5f24-9319-9409d78836fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wendy was absolutely fantastic, made the process of moving in seamless. Answered all our queries quickly and made sure everything was perfect for when we moved in","createTime":"2024-12-07T00:00:00.000Z","locationID":"JNO"}},{"id":"622ea9bf-4ef1-57f2-98ca-db1c9f036d23","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent services","createTime":"2024-12-05T00:00:00.000Z","locationID":"JNO"}},{"id":"09826d46-1b70-515b-b257-e86f9613e535","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found them easy to work with as I had a persific type of person I wanted to rent to and they came up trumps and didn't waste my time with people that didn't fit the profile.","createTime":"2024-12-04T00:00:00.000Z","locationID":"JNO"}},{"id":"b14bddf2-1b21-53e4-bccd-15bfd31e68ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service was second to none! Wendy was incredibly helpful and was quick with replies and service would recommend 10/10","createTime":"2024-12-03T00:00:00.000Z","locationID":"JNO"}},{"id":"804cfe9c-02f5-57c9-900e-c21c8c1ba6b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wendy was very helpful throughout the process of us deciding our new home. She made it all very simple and easy for us, and answered all our questions and concerns.","createTime":"2024-12-02T00:00:00.000Z","locationID":"JNO"}},{"id":"e2d1576a-4787-5358-a5e2-658bf71b8382","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..","createTime":"2024-11-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"79106298-5275-5636-9539-6d06c65c28c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-11-26T00:00:00.000Z","locationID":"JNC"}},{"id":"701cc34e-1bce-507a-8c18-51bf34ece4cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wanted to share my experience with my recent move, which was expertly facilitated by Elisha. Her professionalism and patience throughout the entire process truly stood out. I can’t thank her enough for making the move-in so seamless, especially during such a stressful time.","createTime":"2024-11-25T00:00:00.000Z","locationID":"JSB"}},{"id":"967134ac-6fe0-526c-b550-bfb1d5f9d2bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are very grateful to the company of John Shepherd Redditch and our agents Michelle and Olga for their professionalism, help in solving all questions and understanding. Thank you so much and best wishes.","createTime":"2024-11-22T00:00:00.000Z","locationID":"JBG"}},{"id":"75d66a9f-3625-508f-b029-a39fd69b3a2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too. She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!! Fantastic service, credit to the company!","createTime":"2024-11-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"52b394d9-c087-5691-9ea6-d48cce6e55c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything is perfect. I feel happy where I am","createTime":"2024-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3a11d5f8-015b-5123-994e-cae4c6a4e30d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1","createTime":"2024-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"079344bc-26b4-5665-b63d-539c17aaf7dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom, lettings assistant has been very helpful and responsive. Pleased to have JS manage my flat.","createTime":"2024-11-18T00:00:00.000Z","locationID":"JSB"}},{"id":"d2f9cbca-4d4b-5bfc-a158-6bf0e43a0876","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been working along side John Shepherd for a few months now after an introduction from Caitlin Macdonald, I can say I enjoy working along side all the property managers, they are efficient with their job to ensure the landlords and tenants get a great service.","createTime":"2024-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3829c366-5557-5011-9ad0-1b8cf83b2773","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It is my first time am renting a whole apartment in the UK. John Shepherd Estate Agents provide me complete and smooth onboarding process for renting an apartment.","createTime":"2024-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b32bdca3-ad68-5faa-b01c-4410f37b2d8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall","createTime":"2024-11-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7d694207-9f32-5475-a46e-e873ece00c7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.","createTime":"2024-10-31T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5bae245c-ed73-56df-bf84-fa437a46ecb9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Nathanael Delahaye​​​​ and Claire and Megan and Arron. I am so happy that my spotlights got replaced,I am very grateful. I know you have many many property’s to repair, thanks once again. Arron was so polite and professional,I highly recommend him. John Shepherd have always been my favourite estate agent. Keep up the amazing work. Stay blessed. Kind regards Malaika x","createTime":"2024-10-31T00:00:00.000Z","locationID":"JSB"}},{"id":"daaf74cc-5165-5ada-b142-8961a6aa4ad4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently worked with Muhammad Fahad from John Shepherds Estate Agents, and I couldn’t be happier with my experience thus far. He was incredibly professional, answered all my questions and has made the entire process of finding a flat smooth and stress-free. I highly recommend Muhammad for anyone in need of a reliable and knowledgeable agent!","createTime":"2024-10-28T00:00:00.000Z","locationID":"JSB"}},{"id":"4fb00a73-a9c4-5440-8d9b-eed28de1ea8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a wonderful experience working with Elisha. She was incredibly kind and maintained great communication throughout the reference process, which I really appreciated. Her support made everything so much easier, and I would definitely recommend asking for her if you need any assistance. Thank you, Elisha!","createTime":"2024-10-26T23:00:00.000Z","locationID":"JSB"}},{"id":"7fb5a6ab-0749-548d-912c-b49d92a7fc1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had the pleasure of having Mohammad to guide us through the whole process of finding our place from start to finish. Mohammad was understanding and took in to account all our requirements. He had a kind and friendly approach which made us feel comfortable and reassured. Overall, we are 100% satisfied in our experience with John Shepherd and will recommend to use them to anybody looking for a place! :)","createTime":"2024-10-23T23:00:00.000Z","locationID":"JNO"}},{"id":"3afc1c93-1bf9-5476-a5bd-937e25f4a800","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish this 'Team' at John Shepherd have been amazing!! Rianne Revneet Marilena An absolute credit to the company!!!! :)","createTime":"2024-10-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7001f98a-d2c3-5d00-a0d2-afa54a941d97","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great agency! I want to thank Megan Johnson for her help during the all process.. strongly recommend","createTime":"2024-10-22T23:00:00.000Z","locationID":"JSB"}},{"id":"7be51c27-0862-5e55-aa98-814fec30fb6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The letting Administrator assigned to me was so professional, kind and understanding and had my interest at heart.Thank you for your wonderful service.","createTime":"2024-10-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ece3b360-9ac2-54f3-9be5-f30c437c2868","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to thank Rahim for his outstanding service throughout the process. I will definitely be dealing with Rahim again and recommending him to others.","createTime":"2024-10-21T23:00:00.000Z","locationID":"JNO"}},{"id":"969f1333-574e-5f30-aa20-843527333a2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Harry Moore was the reason for my 5star rating. Harry was the complete professional in every way. Having dealt with agents up and down the country Harry stands out head and shoulders. Attention to detail speed of response advise and sheer determination to see the sale through","createTime":"2024-10-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6c7a94d5-2d70-5aeb-9b9e-c2bb0b9df392","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rahim was really great with everything he did everything he could in order to give me the best price and he was really helpful and made everything easier.","createTime":"2024-10-15T23:00:00.000Z","locationID":"JNO"}},{"id":"26293fae-fc59-549f-b0c0-e5a3587c46e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently completed a purchase through John Shepherd - really friendly and supportive staff, brilliant communication throughout and a great experience overall!","createTime":"2024-10-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c8ce838a-1cf9-548a-a964-d926f96bf1f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had the pleasure of working with Megan, a real estate agent who truly made my leasing experience in the UK outstanding. From the moment we started, Megan immediately grasped what I was looking for and went above and beyond to ensure that all my needs were met. Her expertise and responsiveness made the entire process incredibly smooth, and she even managed to accommodate an early moving-in request, which was greatly appreciated. Working with Megan has definitely been my best experience in the UK so far, and I would highly recommend her services to anyone looking for an efficient and pleasant leasing process.","createTime":"2024-10-14T23:00:00.000Z","locationID":"JSB"}},{"id":"b7af2cbc-1fcf-5550-816a-a7571d65c2c0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to thank Holly because she was helpful, kind, and professional with all the details.","createTime":"2024-10-13T23:00:00.000Z","locationID":"JNC"}},{"id":"f8c7a2f6-5ada-5086-99ab-78f2946083db","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mohammed provided an excellent service and has kept me updated throughout the process","createTime":"2024-10-13T23:00:00.000Z","locationID":"JNO"}},{"id":"7a1d4c03-dbb1-5d6c-a0ad-1c59cf887413","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently worked with Megan as my agent during my move into a new property, and I couldn't be more satisfied with the service I received. Megan was incredibly helpful, attentive to every detail, and ensured that the entire process went smoothly. She was always available to answer my questions and made the experience stress-free. The best service! Very thankful!!!","createTime":"2024-10-13T23:00:00.000Z","locationID":"JSB"}},{"id":"fa8525d5-08a3-543b-82d1-7cc42697ad26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-10-10T23:00:00.000Z","locationID":"JNO"}},{"id":"537a3749-f7b8-50c0-b553-339f0893cf13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-10-10T23:00:00.000Z","locationID":"JNO"}},{"id":"c2874c94-089d-5e61-b548-005edfd7f916","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark. Regards, Alan Pinfold.","createTime":"2024-10-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7946429-cc5d-5b14-a10a-a8737bfce531","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mohammad went above and beyond to help us find a home to rent. From start to finish he made the process stress free and was always available to help 🤩","createTime":"2024-10-09T23:00:00.000Z","locationID":"JNO"}},{"id":"d8c37944-407f-54c2-a901-8e41bf50f82a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mohammad has been amazing from the first interaction I had with him about a property and throughout the process. He was personable, informative and helpful and has made the process simple and pain free. He’s been an absolute superstar!","createTime":"2024-10-07T23:00:00.000Z","locationID":"JNO"}},{"id":"5a40e747-db91-593d-9851-b0a80b9c7291","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had great service throughout the process from Mohammad Iqbal. The outcome was us renting the beautiful house we were looking for! Natalia & Roberto","createTime":"2024-10-07T23:00:00.000Z","locationID":"JNO"}},{"id":"124eb576-fd3d-5ee2-b305-8d36fcbb020b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant company","createTime":"2024-10-07T23:00:00.000Z","locationID":"JNO"}},{"id":"562b406b-928d-5e0c-9230-b417098fa064","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process of booking a viewing and the viewing itself was perfect from start to finish. Very responsive and knowledgeable. The young estate agent that met me there Turkay was warm, welcoming and made us feel at home.","createTime":"2024-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"57fcdf9a-c545-53aa-8aec-49ddc9ce0296","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.","createTime":"2024-10-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"595802bd-207a-5b36-99ee-2b8bd751f787","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends","createTime":"2024-10-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fa89dba5-c7a9-57b7-a6e3-e466c8f98319","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you for turning a bad experience into a positive one. These days it seems that landlords often get the raw end of the deal but when you have an sympathetic ear hearing your concerns and working with you it really helps. Jonny Evans and Rajak Ali from the Sutton Coldfield office have been great - a big shout out to them and Samantha Follows too. Thanks again!","createTime":"2024-10-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1290606e-62b0-5b32-98de-14c78fe7efde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mohammed (Raheem) was absolutely fantastic in assisting my sister and me throughout the apartment process at Hindle House. His support made everything so much easier, and we truly couldn’t have done it without him. He is not only professional but also incredibly friendly and approachable. John Shepherd is fortunate to have such a dedicated and delightful person on their team.","createTime":"2024-09-30T23:00:00.000Z","locationID":"JNO"}},{"id":"b053b41e-8ff3-532e-8dad-0666cfe41dd3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service throughout. Very straightforward process and great value for money. Communication was A+ Highly recommend !","createTime":"2024-09-30T23:00:00.000Z","locationID":"JNO"}},{"id":"2706027b-7b98-56f5-8b11-29fd9ac46a9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-30T23:00:00.000Z","locationID":"JNO"}},{"id":"20f0916c-ed15-5081-a755-fc2e82d57490","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!","createTime":"2024-09-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"27a8218d-2659-59e1-ab95-eec2f311ca3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Grateful for the outstanding service provided by Caitlin MacDonald, managed to close multiple cases in timely manner. Additionally showcased great professionalism and communication, also flexible during her time off. Wish her a successful career and would be more than happy to collaborate with her in the future. Very much appreciated Paul","createTime":"2024-09-26T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c4e213c6-2089-5546-a802-b64393329973","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-12T23:00:00.000Z","locationID":"JBG"}},{"id":"78aba674-96e1-5608-bc8a-f72cd22de282","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was fabulous, moved things along very quickly and responsive communication.","createTime":"2024-09-12T23:00:00.000Z","locationID":"JNC"}},{"id":"12df2c21-4829-5b66-84b7-682d65234e1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors. Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.","createTime":"2024-09-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e8d70c71-3fd2-58ec-95e8-1acd4fa2621f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !","createTime":"2024-09-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"225853ab-ea46-5194-904c-a2b6fd14cbbe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A wonderful experience. I got a tenancy set-up from John Shepherd and it went really smooth. Very quick in their dealings and best customer service, particularly their agent “Katie” helped me arrange accommodation swiftly. Highly Recommended","createTime":"2024-09-05T23:00:00.000Z","locationID":"JNC"}},{"id":"95530263-2992-5335-a0cf-ca2745c35a67","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best letting agency I have ever seen. The whole process was so smooth and quick and the communication from the workers was very thorough. Thanks to Katie and Bailey for helping me out :)","createTime":"2024-09-03T23:00:00.000Z","locationID":"JNC"}},{"id":"2568d2a5-8e6d-5bbf-8e6f-36beb71263f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-01T23:00:00.000Z","locationID":"JNC"}},{"id":"8d0910b0-a821-5cac-b095-2ae963021b2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Bravo to the team they have good customer service","createTime":"2024-09-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ca56cb91-09b1-543a-a17c-bc31f9af0e6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Turkay was professional and very knowledgeable of the properties during our viewings.","createTime":"2024-09-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0dd7fecd-b5dd-52aa-bb74-767053f0fdce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service. Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner. Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.","createTime":"2024-08-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c54eca6a-3249-5f06-8d03-6c0f3c103962","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with John Shepherd (and especially our lovely agent Lauren) during/leading up to our recent move. From the very first viewing, Lauren has gone above and beyond to answer all of our questions and helped us manage any small issues that came up along the way. We couldn’t be happier with the flat we ended up choosing and without a doubt would rent with John Shepherd again in the future :)","createTime":"2024-08-22T23:00:00.000Z","locationID":"JNC"}},{"id":"4449ebc1-2610-5303-b0c3-133adbfac655","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So so happy with the help provided, would strongly recommend to rent through them! Very considerate and patient!","createTime":"2024-08-21T23:00:00.000Z","locationID":"JNC"}},{"id":"08b9df61-fd9a-5114-918c-8dfbccb35fcc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Every member of the team was kind and professional. They made the whole renting process less tedious and fast.","createTime":"2024-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3aeef3f7-2f16-5aaa-aea1-ccd4e7df222d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a smooth sailing getting house viewings from john shepherd with their quick response to every email. Lauren who helped me with the viewing has a very proactive attitude and she doesn’t waste any time, I really appreciate the quick work and professionalism. I am glad to have gotten the help and consideration from them into getting me a beautiful apartment. Their properties are classy and very well kept. Would recommend.","createTime":"2024-08-15T23:00:00.000Z","locationID":"JNC"}},{"id":"973bebf2-afc9-55be-bcb1-520f6c056d05","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃","createTime":"2024-08-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1abf13d9-82ef-5c15-9eb0-4f84eb7cbb8e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My process of moving in was quick and easy throughout. Lauren was always on hand to help if I ever had any queries and she also conducted my viewing which was very informative. From first seeing the property on Rightmove to moving in it only took 2 weeks. Everything went swimmingly and I cannot recommend the estate agents and Lauren enough, I am very pleased with the property.😀👍","createTime":"2024-08-13T23:00:00.000Z","locationID":"JNC"}},{"id":"034da154-6e93-5fe6-9591-224e633b2df1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋","createTime":"2024-08-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eaed1da4-7a47-5428-ac19-fbe5e213ad94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin MacDonald has been brilliant - so helpful and ‘on it’. I have been really impressed with all the service I have received. Thank you so much!!!","createTime":"2024-08-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"24c62739-a543-5a9c-978a-04febf1fd1da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam","createTime":"2024-08-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"537bedae-f84f-55d2-baa3-23f42f25f7be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation. Thank you David!","createTime":"2024-08-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b7b9db7c-fc50-54f5-9b76-82b7b3591ba2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a property through John Shepherd, and our experience was exceptional, thanks to Olga. She was not only extremely knowledgeable and informative but also genuinely helpful and supportive throughout the entire process. This is our second time renting with John Shepherd, and Olga's dedication and professionalism have only strengthened our trust in this company. We highly recommend Olga and John Shepherd for anyone seeking a seamless and positive rental experience.","createTime":"2024-07-30T23:00:00.000Z","locationID":"JBG"}},{"id":"ea7ef96c-801a-5ab6-9cdd-c6b03e371bf5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Loved loved the experience that I had renting with Paula at John Shepherd at Derby. She showed the flat to me and I had the keys in 4 days time!!! Even though this was a quick turnover, everything was done professionally and to the highest standard. I would highly recommend checking them out if you are planning on renting in Nightingale Quarters or in Derby, they’re brilliant!!","createTime":"2024-07-27T23:00:00.000Z","locationID":"JNC"}},{"id":"8a5f78bc-44a5-59bf-9a47-62f728f428c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wendy and Luke were very accommodating with all of my queries. As a tenant I would recommend using this agency, very friendly and always at hand to help.","createTime":"2024-07-22T23:00:00.000Z","locationID":"JNO"}},{"id":"e357b47a-3485-5d66-91d0-da7e24591866","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-07-21T23:00:00.000Z","locationID":"JNC"}},{"id":"205ce587-0fa0-55d0-b362-3c623b86ecf1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .","createTime":"2024-07-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b9be4d51-aac3-56f9-af26-ee88ba5759b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina","createTime":"2024-07-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4ec86862-b7e3-5a18-a261-331a4782a9a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great group of people that work hard to make the right decisions for all of their customers","createTime":"2024-07-14T23:00:00.000Z","locationID":"JNC"}},{"id":"0220fade-84f5-574b-987a-0a43f3aa7500","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Olga was a great help in finding the flat and seemed knowledgeable about it. Very quick to respond any and all requests","createTime":"2024-07-08T23:00:00.000Z","locationID":"JBG"}},{"id":"b8db70d1-e045-5237-8ded-35cd28d171be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Firstly, I wanted express my gratitude and thanks to Hana; Initially, the acquisition of Centrick by John Shepherd Lettings caused slight confusion and unsettlement as of course it was something new. Hana is now our property manager and she is based in the Nottingham site for John Shepherd. Hana is a pleasure to work and communicate with, over the last few months since the acquisition any enquiry little or large I have a swift, polite response. If there is any scheduled maintenance, checks or valuations, Hana ensures to communicate in good time and is always open to questions. Any issue's you have as a tenant are quickly, delicately and politely attended to - this has made my renting experience easy and I have confidence in the team supporting the building. No household faults / issues have occurred during the time under John Shepherd but I have confidence if there was an issue this would be dealt with quickly. I would like to thank the team and especially Hana for the care and response.","createTime":"2024-07-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"16a471a0-fdd3-5335-abb2-6a211a3fe1aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service and guidance from olga helping me to acquire this property , it was a pleasure to have olga's help , thanks steve marvin","createTime":"2024-07-07T23:00:00.000Z","locationID":"JBG"}},{"id":"10faefb4-e20c-5a5b-91be-fd7ea2395965","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Olga and all the other staff. They’ve been very helpful throughout the rental process.","createTime":"2024-07-07T23:00:00.000Z","locationID":"JBG"}},{"id":"db47cef2-a25d-535c-b11e-14e424e2581a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts. Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David","createTime":"2024-07-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2a79ad4f-5662-5653-b200-51fd047c63fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.","createTime":"2024-07-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ea45ad86-135d-5384-8f8c-c6532d887890","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fabulous service from Olga at John Shepherd. She helped us find my disabled mum a new house to move into and was amazingly helpful. She even came out to the car park to us in the rain to go through some paperwork as my mum couldn't make it in the office. Nothing was too much hassle and every query was answered quickly and efficiently. Would very much recommend John Shepherd to anyone and if you want someone who goes the extra mile in lettings, make sure you ask for Olga.","createTime":"2024-07-03T23:00:00.000Z","locationID":"JBG"}},{"id":"0cf0ca44-a956-558c-a39a-38cf3fe32f66","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with the service received from John Shepherd. Process was smooth & Olga was brilliant and very knowledgeable. Would highly recommend. Thank you for all your help . I love my new home","createTime":"2024-07-03T23:00:00.000Z","locationID":"JBG"}},{"id":"bce12459-3547-576b-a52a-1dcb88b44bd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a great experience, very smooth finding a new rent dwelling with John Shepherd Estate Agents in Nottingham. They are really friendly and professional. Dawn and Katie from the Nottingham office were very supportive and helpful finding me a new rent dwelling. I am very grateful for their support. I highly recommend John Shepherd Estate Agents in Nottingham.","createTime":"2024-07-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"af56022b-5ed5-50f9-8b14-34c607bf8932","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our process from start to moving in was very smooth. We viewed the property and got the possession with in days. Paula was our main contact in the process who helped us like a family which was really great.","createTime":"2024-07-02T23:00:00.000Z","locationID":"JNC"}},{"id":"88c23044-49a7-5319-8d48-8b7e4d66939a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...","createTime":"2024-07-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3170fe99-3657-5158-b017-9cacc0e2f22c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.","createTime":"2024-07-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"de945a1d-8804-5577-938b-84e38b304aea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had an awesome and hassle-free experience with John Shepard. Paula offered a great and flexible viewing experience, and Rianne was great. Extremely speedy responses and the Goodlord platform is very slick. The entire process felt very smooth, made sense, and took very little effort to get to the point of moving in. My questions were answered and any actions were done so fast. Lots of offers on electricity and broadband provided on the platform. Always worth looking around but if you just want no effort you can click yes and they’re all reasonable offers. Honestly might be the best letting agent experience I’ve had so far.","createTime":"2024-06-25T23:00:00.000Z","locationID":"JNC"}},{"id":"0f3d3e5a-7b2e-5a38-95bc-e28ecc1558f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adrian was prompt, pleasant and very knowledgeable about the property and the local area.","createTime":"2024-06-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"bdb0daa7-3a54-5b5c-a952-f4366383065c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.","createTime":"2024-06-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"78515d74-0621-530c-b82e-964821cad099","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The agent Paula Offiler has been incredibly kind and efficient since the start of my property search. She was always reachable and helpful with any questions I may have and continues to do so with any of my enquiries. She is very professional and made my flat search (while being based in a different city) very efficient and smooth. I am very happy in my current flat and it wouldn’t have been possible with Paula’s continuous support! Thank you for everything :)","createTime":"2024-06-23T23:00:00.000Z","locationID":"JNC"}},{"id":"a6942353-7418-56d8-99b0-6182834a874a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.","createTime":"2024-06-23T23:00:00.000Z","locationID":"JNC"}},{"id":"3b7618f0-2a77-56c3-adbe-354927455672","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I strongly recommend this letting agency as they are extremely knowledgeable. I specifically found Paula a very delightful and pleasant person to wok with, she made my move very smooth and easy.","createTime":"2024-06-23T23:00:00.000Z","locationID":"JNC"}},{"id":"7fc8758f-5cad-5c81-91c5-fcb3e6d3d0aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Natasha was great from the start, professional, informative and helped sell our property. Thanks","createTime":"2024-06-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"80ace125-7142-56c9-9bf4-ead524401350","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd recently took over the management of my property in Birmingham. Immediately there has been a radical improvement from the previous agent. The responsiveness from Caitlin MacDonald and Drew Swadkins has been second to none. They found a replacement immediately and have been extremely helpful with any help/queries that i have had. Thank you both!","createTime":"2024-06-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"626ed4ba-de30-50b9-8787-24de7348d26a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.","createTime":"2024-06-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"591ac110-d9ae-5377-82d3-216cc7bc6f4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin MacDonald has provided an excellent service, especially organising work to bring the flat up to standard between the change of tenants. Caitlan always responds promptly to our emails and actions our requirements. Jim and Hanna","createTime":"2024-06-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2a178f0b-2815-573e-a7ea-e4a70c675dc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Renting process went so smoothly and fast! I was very impressed!","createTime":"2024-06-07T23:00:00.000Z","locationID":"JNO"}},{"id":"f8f97fa4-144c-51f9-a0ed-ad4382cd3dd5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-06-06T23:00:00.000Z","locationID":"JNO"}},{"id":"cb04c221-5606-5eb4-9130-1efec7b09f21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.","createTime":"2024-06-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"19f3ca20-5ac0-590e-81b2-fe7d309711cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin","createTime":"2024-06-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"36b6f72d-54c6-5214-8ddf-e9a6d091127b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at Derby office has been awesome from my viewing to all the documentation stages, weldone to the team in general 👏","createTime":"2024-06-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"12a7b12e-f430-5f69-a690-bc35a09e2997","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic knowledge and very attentive. Martine has assisted me with many buy to let purchases & the letting of these properties over the years. Always finding superb tenants, I would never use anyone else!!","createTime":"2024-05-29T23:00:00.000Z","locationID":"JNC"}},{"id":"c9221c4f-8ec4-551f-b800-91f1dd5fccae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great company. Everyone always has a smile on their faces and happy to help.","createTime":"2024-05-29T23:00:00.000Z","locationID":"JNC"}},{"id":"33bf0f0c-aa12-521e-b41f-2b949230b549","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.","createTime":"2024-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"18900a4c-79d8-5994-a02a-c6d17f1328fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd","createTime":"2024-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f3a57c1c-22e0-54cd-8318-bdb3b01de84e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I will speak on behalf of Paula who is a personable delight - she's providing me with a 5-star service that isn't my typical experience of letting agents. I can rest easy knowing she's looking after my interests. She always has time for me and answers my questions promptly (I'm pretty sure she's actually an AI robot). Give that lady a raise - or at least an oil top up!","createTime":"2024-05-28T23:00:00.000Z","locationID":"JNO"}},{"id":"dacc762f-fac4-5856-b90e-2e9eda6b60f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-05-24T23:00:00.000Z","locationID":"JNO"}},{"id":"c3e01e6f-8d4e-51a8-9641-d7d6e120d852","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Luke was incredibly knowledgeable and offered some great advice with regards to letting my property. I’m sure in his capable hands he will find me the perfect tenant in no time!","createTime":"2024-05-22T23:00:00.000Z","locationID":"JNO"}},{"id":"5b2783af-a675-56c8-9361-4209d1bb10c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I dealt with Helen Butler Adams. She was so professional and made the process so easy. Very helpful and efficient, nothing is to much trouble.","createTime":"2024-05-22T23:00:00.000Z","locationID":"JNO"}},{"id":"d66f1e41-88ab-579d-8c01-7b18d6493535","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a first-time buyer, I have valued Turkay’s kindness, patience and professionalism. Always responsive and super helpful! 5 STARS 🌟🌟🌟🌟🌟 S.Mills","createTime":"2024-05-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"630823b1-0de4-51d1-b049-18c372c7ce1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).","createTime":"2024-05-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"59ab59f6-7eba-5fe8-9d37-dc73033477f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a very difficult sale, mainly due very poor conveyancers on both sides of the process leading to some very stressful periods for everyone involved Gary and the Solihull office dealt with these stressful situations brilliantly and go the sale over the line!","createTime":"2024-05-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7953dfd7-2989-5fb4-82af-70ea8eaa9fbc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Paula was very attentive and kind to us. Highly recommend","createTime":"2024-05-10T23:00:00.000Z","locationID":"JNO"}},{"id":"0800e281-13f6-5e45-a8c9-cba603b812e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good company with great staff. Quentin was a wonderful guy.","createTime":"2024-05-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ee522ff5-acb0-5f0f-b311-ed4dd1db8119","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend John Shepherd from someone who is a potential buyer, professionalism is not a problem unlike many other estate agents, very welcoming upon viewing the property and able to provide a lot of information which clearly shows they take those extra steps to ensure that buyers feel confident in the service provided.","createTime":"2024-05-03T23:00:00.000Z","locationID":"JSC"}},{"id":"241055c6-85c5-5bb2-a290-e796f65ee957","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Paula was absolutely fantastic in helping us secure our new home. We are thoroughly pleased with how she went above and beyond to provide us with all the assistance we required. She stayed in communication with us throughout the whole process, ensuring to update and keep us informed of everything. We are most grateful and appreciative of her help.","createTime":"2024-04-27T23:00:00.000Z","locationID":"JNO"}},{"id":"9993528b-a4ad-52fb-938a-307dbbc8e6b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quentin was very supportive and helpful. I really appreciate it, looking forward to moving in","createTime":"2024-04-25T23:00:00.000Z","locationID":"JSB"}},{"id":"45ed1ff4-9f72-5ec7-a5bf-c0ffab76ad2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a good viewing experience with Quentin and very prompt as well with time. He was able to answer the questions I had in mind as well","createTime":"2024-04-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2aab24d6-85fc-58c9-b360-71cc16f95009","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟","createTime":"2024-04-20T23:00:00.000Z","locationID":"JBG"}},{"id":"a6d6dd8b-48cd-5a39-b0ce-bdb542e67578","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from the team at John Shepherd Redditch, especially Olga, helped me massively and continued to communicate the whole way through to my move in date keeping me updated with everything I needed to know and constantly reassuring with anything I would be worried about. Really would recommend.","createTime":"2024-04-17T23:00:00.000Z","locationID":"JBG"}},{"id":"17e19b31-7574-504b-b4d5-9812ffb62564","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Paula is great agent! She goes above and beyond for what is expected of her. In less than a week, we are already sorted and can move in! If you have a property to see, better reach out to her and you’ll have a seamless experience! 5 stars indeed!","createTime":"2024-04-17T23:00:00.000Z","locationID":"JNO"}},{"id":"ce9744d6-b391-5afc-a62f-1fbed787bcc4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant. Thank you Vijay.","createTime":"2024-04-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1cdfbd26-be2b-5afb-bb73-60feaa57210b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin was extremely helpful resolving my issue and very prompt responding","createTime":"2024-04-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2f064f44-b8ee-5946-b40e-141a13c8f2af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.","createTime":"2024-04-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"78bafef8-95ef-58f7-bfb6-a14f2670b783","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!","createTime":"2024-04-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d9127a34-9de1-5094-91dd-87bbee59c7e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Paula has been an exceptional agent throughout my entire house hunting journey. Her unwavering friendliness and eagerness to assist have truly made a significant difference. Not only did she respond promptly to all my inquiries, but she also went above and beyond in identifying the perfect flat that suited my needs. With Paula's expertise, I couldn't recommend her services more highly.","createTime":"2024-04-15T23:00:00.000Z","locationID":"JNO"}},{"id":"c799fd8a-aef9-5230-aa3f-33fb544613a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.","createTime":"2024-04-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3644e6f5-23fd-5a38-923b-549687190017","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was very saddened to learn that Joe Singleton at the Solihull branch was leaving John Shepherd. I would like to take this opportunity to not only say I wish Joe the very best but also has been an excellent Manager sending me prompt responses to my queries this gave me reassurance being the other side of the World. Good Luck Joe","createTime":"2024-04-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d8c44482-a41c-51e9-9cb1-c0bb11458880","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caitlin did a really great job! I was extremely satisfied with her professionalism","createTime":"2024-04-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4f41655b-387c-54b6-b538-df5987a5098f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with John Shepherd is my first real experience using an estate agents, I saw a listing pop up and got in touch the very next morning they booked me in for a viewing immediately and the two people (can’t remember their names I’m afraid!) were so lovely. After putting in my application I then got contacted by Sana, she was amazing from start to finish. I was having troubles with getting my work to reference my application and it kept falling through due to miscommunication but Sana remained patient and efficient which was helpful as I was stressing out. I would definitely recommend the John Shepherd team in Solihull!","createTime":"2024-04-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b60d17a6-a61a-5a87-8f76-36074ebe6e40","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.","createTime":"2024-04-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"54cbe192-117c-50d5-b6e6-cffc426060ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today we move into a Flat in Birmingham city centre. Thanks to Mr. Quentin Lee, he is very helpful on the process of renting this flat.","createTime":"2024-03-26T00:00:00.000Z","locationID":"JSB"}},{"id":"52935e6a-77c1-5246-bd65-99911c81eccf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience getting my property ready and rented in a short period of time. Michael Nabarro was very helpful and efficient throughout the process.","createTime":"2024-03-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a21fabbd-9436-5834-a5ec-3cbf1cfdca75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!","createTime":"2024-03-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8e056b36-c3a7-5822-ab1b-2d5431296a27","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!","createTime":"2024-03-19T00:00:00.000Z","locationID":"JSB"}},{"id":"35d3a07e-952f-5e2c-924e-ace002101dd3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-18T00:00:00.000Z","locationID":"JNO"}},{"id":"67385918-cb1c-5a12-a467-216c96d0fbfc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm renting from John Shepherd, my agent was Quentin. He made the process straightforward and easy, even managed to help me negotiate the rent which has been a massive help.","createTime":"2024-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6110c27f-bea3-5ae9-a6e1-9419ef2a1dad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .","createTime":"2024-03-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d489f171-8b02-5854-9015-17eb0ebe09b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.","createTime":"2024-03-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"303f2edb-0a93-5f8a-ac2c-6cc0fa6147b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quentin Lee made how application process seamless. Thank you","createTime":"2024-03-15T00:00:00.000Z","locationID":"JSB"}},{"id":"f3440a3a-e07c-5eb4-9e4c-12a741289f51","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"What really made my experience great was the kind hearted QUENTIN, he's such an amazing agent to work with. From the way he speaks politely to his audience and details information are top notch. I really rate His work 100% excellent.","createTime":"2024-03-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d441a161-5b7b-5c44-9e9e-a92f1d6c6d35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic professional company and a big thank you to Emily and Michelle who made the whole experience a breeze.","createTime":"2024-03-14T00:00:00.000Z","locationID":"JBG"}},{"id":"240c9d98-f53c-595d-95d1-ab2942a9bfe9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-13T00:00:00.000Z","locationID":"JSC"}},{"id":"ee448685-9773-5586-ad5b-787157aa5dd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Speedy response to questions and queries, and to maintenance requests. This agency has served me well at every step of my tenancy!","createTime":"2024-03-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"773b4aa2-037a-55cb-9d4f-9f42285a6c71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Much thanks to Vijay, John Shepherd Birmingham, who has helped us immensely. Staff at John Shepherd Birmingham has made our renting experience very easy.","createTime":"2024-03-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"66e77f11-4954-58a8-bf0c-87f2b3231863","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quentin Lee assisted me and I was very happy with the service. He is very helpful and knowledgeable of the property. Willing to assist and can assist with urgency.","createTime":"2024-02-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d6c623c0-d37c-5b88-9ed2-6742dbd71a56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Michael Nabarro and the team. I became a landlord for the first time, and Michael kept me fully informed and made the entire process easy.","createTime":"2024-02-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f373932-037e-58e4-8229-1a777dba4c14","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quentin was so helpful and got me the property I wanted! The whole experience was so easy :) thank you for your help!","createTime":"2024-02-27T00:00:00.000Z","locationID":"JSB"}},{"id":"e4ac1c28-6f23-5d85-95d9-8f2b0ccae91d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.","createTime":"2024-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c72098b9-35fa-500f-9880-2d996ebd0375","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process! Thanks For all the help","createTime":"2024-02-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6b30afc0-3f26-5059-a39e-33d58e8e8b9c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team and service from the Nottingham John Shepherd team. Would highly recommend!","createTime":"2024-02-21T00:00:00.000Z","locationID":"JNO"}},{"id":"43a4b5a6-81cb-5b09-a3bd-85d14a6395b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Quentin Lee!","createTime":"2024-02-21T00:00:00.000Z","locationID":"JSB"}},{"id":"6ee6a0f7-dd3d-52b0-8c9f-f255330e8e64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!","createTime":"2024-02-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f0f799c3-776d-583f-b663-1001f784422b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great company!","createTime":"2024-02-20T00:00:00.000Z","locationID":"JNO"}},{"id":"f88316bf-6d5a-54e6-8136-2d4294af7a0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quentin Lee from John Shepherd had been very helpful since the first I contacted him, we were looking for a loft studio in Birmingham which is really popular there. Mr Lee never gives up, the properties are running out fast, after two weeks of hard work by Mr Lee we now have a sweet dream home. I really recommend and enjoy using this company’s service and Quentin Lee from John Shepherd will never disappoint you!","createTime":"2024-02-20T00:00:00.000Z","locationID":"JSB"}},{"id":"2ce0a6f0-53e9-553f-9f9c-373d62eb9a6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quentin Lee from John Shepherd had been very helpful since the first I contacted him, we were looking for a loft studio in Birmingham which is really popular there. Mr Lee never gives up, the properties are running out fast, after two weeks of hard work by Mr Lee we now have a sweet dream home. I really recommend and enjoy using this company’s service and Quentin Lee from John Shepherd will never disappoint you!","createTime":"2024-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0ac76777-cc05-5cf3-ae94-fa819f3faea9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd managed a rental property in Alcester for me for over 18 months. I found them always helpful, experienced, responsive, professional, and considerate. I no longer have the rental but would use them again without hesitation.","createTime":"2024-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c6351520-5f97-5bd4-975c-a9bd61531c88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used John Shepherd letting in Solihull on many occasions now, and Senka the head of lettings and her team are very helpful and conscientious","createTime":"2024-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c29d6d6c-4e18-5231-af71-8311b3db1547","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent as always. Very professional and attentive staff efficient in everything.","createTime":"2024-02-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f39680aa-9de4-55bc-8ab8-a860bf0d6c13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from the team here. Very professional agents especially Olga , who helped with everything and responded promptly to any queries. Thank you Olga.","createTime":"2024-02-15T00:00:00.000Z","locationID":"JBG"}},{"id":"df2749bb-9749-5759-a24c-f684c9fe9901","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Libbi Bows from John Shepherd Solihul had been very helping and accomodating to us for each and everything from finding our home and to settle in. Excellent services !!! Highly Recommended !!!","createTime":"2024-02-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1e652983-f0d4-5c97-9653-08fdb4c8513c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cant thank you enough. Especially Emily who was patient and saw me all the way through the letting process after various viewings. Quick easy process to apply for the property that you select. Would deffo recommend. Thanks again 😊","createTime":"2024-02-14T00:00:00.000Z","locationID":"JBG"}},{"id":"6b9f9248-15fd-538e-8430-13f2dedc2cf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect service by John shepherded and specially Quinten","createTime":"2024-02-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"820d2f22-70b4-5bb8-9cf2-c685487d2890","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Perfect service and amazing support by Quinten","createTime":"2024-02-14T00:00:00.000Z","locationID":"JSB"}},{"id":"4ed51d24-270d-5254-9167-5881d0ce9375","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"very good for choosing this tenancy and always reply for concern.","createTime":"2024-02-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0a191412-71b5-5e23-96c1-9ce2f6959962","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.","createTime":"2024-02-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3e48cb4c-bbdc-564f-9b18-568c6dfb1618","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte was excellent and ensured a smooth process moving into our new home :)","createTime":"2024-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e89c8c89-dff4-5f84-9d81-2faa2728cbf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant. Thoroughly recommend them","createTime":"2024-01-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"24dcc6c3-9eea-5a62-a9fb-3181bfab35ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team","createTime":"2024-01-24T00:00:00.000Z","locationID":"JSD"}},{"id":"de4bce95-9466-59a6-9341-54aec7e104a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been incredibly supportive throughout my lease period! She even working beyond regular hours, ensuring tenants' needs are met and everything is in order. My rental experience in Derby was very good . The process was smooth. Currently awaiting the return of my deposit and TDS payment.","createTime":"2024-01-23T00:00:00.000Z","locationID":"JSB"}},{"id":"8bad8f3a-2173-5ed6-8dae-3f6b11e7bbb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.","createTime":"2024-01-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4567f66c-28b7-500e-90aa-09d9bc7e1b3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience !","createTime":"2024-01-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"cb63ad2f-bf9d-5cae-8c3a-f8d7c134aa3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.","createTime":"2024-01-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"da3d1c7f-38d5-5c5d-84d7-5a84e9323b58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-01-15T00:00:00.000Z","locationID":"JSD"}},{"id":"44e79ae9-58d5-56bc-9f5c-abd6e85ffa92","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good to deal with (John), responsive and am happy with all they provide","createTime":"2024-01-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e790014f-b036-5ab9-83d8-1682ac41985d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good agent, prompt at sorting any issues and very helpful with both the move-in and out. Leah in particular was very helpful","createTime":"2024-01-08T00:00:00.000Z","locationID":"JSD"}},{"id":"93621e67-9d18-51a4-9ebd-6f9f5978e80e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-12-29T00:00:00.000Z","locationID":"JBG"}},{"id":"9a6497a0-0c72-55b0-a128-47d8c23a640f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rajak has been very helpful day to day in the management of my btl in Birmingham. And in helping to resolve some unfortunate issues requiring attention.","createTime":"2023-12-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b3929d6e-eb7a-53a3-a2c0-e88b25190a22","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was having a difficult time finding an appropriate apartment but John Shepherd Estate Agents intervention made the process easy and seamless. Lily’s support has been outstanding thus far, she’s always responsive to questions and concerns.","createTime":"2023-12-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e15401cb-8670-5a8c-8402-df7dde0a98ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed. Can’t recommend them highly enough.","createTime":"2023-12-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5986388c-7301-5e8e-bc47-d47cee0bda67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done. Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.","createTime":"2023-12-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6c76fe4d-ff71-552c-a63b-14c8325b707a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.","createTime":"2023-12-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b6288092-79e2-5329-888a-328b513b72ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.","createTime":"2023-12-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"43559797-4237-5f55-920b-1d7e598f0ae3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exellent service . Combining professionalism with friendliness.","createTime":"2023-12-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"74653a7a-951e-566a-ac6e-b2708be5b8b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm a landlord with a new build in Derby and recently had a really good experience using John Shepard Letting Agents. What stood out for me was how quickly they got my property out on the market. The same day we completed, we already had a tenant lined up in principle. Communication was another strong point. Lily Johnson, in particular, was great to work with. She was always ready to help out, especially when it came to sorting out property access before the tenants moved in. This made it a lot easier for me to get in and get the place furnished and ready. It was a relief to have Lily and the team handle things so efficiently. They were professional but also approachable and helpful, which made a big difference. All in all, I'm very happy with the service I received from John Shepard Letting Agents and from Lily especially.","createTime":"2023-12-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"89e54e4a-6014-5fba-8718-e9cdf8c667f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte was lovely and very helpful throughout the process!","createTime":"2023-11-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"404bb7ed-d920-5eec-bfb8-1252f1b36ab4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!","createTime":"2023-11-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f1db877-76a3-53e8-9667-1b91db053b49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very friendly service . 100% satisfied . No delays . I'm really happy by signing with John shepherd estate agents","createTime":"2023-11-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"33171abb-0c8d-5d30-9a8e-a3a8e570b0be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!","createTime":"2023-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"061896de-aec5-5755-9b67-839bad2ff7b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Michelle and the team at john Shepards have been amazing . Cant thank them enough for thier time and patience in securing my new home for Christmas .Very attentive , professional and down to earth . Thanks again Cal Tilley","createTime":"2023-11-23T00:00:00.000Z","locationID":"JBG"}},{"id":"01b9d0c0-1666-5988-a956-cf138aae1c04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaisha is the best","createTime":"2023-11-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ebb4741f-b64b-589e-a671-7ae38ac0fad4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!","createTime":"2023-11-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c00ae8f3-ea79-53cb-92a6-bc0cf4c8c4cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.","createTime":"2023-11-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"111575aa-3961-57ca-9909-a57450f5230c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff were all really helpful and prompt. Couldn't have asked for more.","createTime":"2023-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bc2e499c-dee6-586e-be5a-7ffddc909618","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily was excellent 👌","createTime":"2023-11-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2c568d9c-4248-51b5-ac34-4507664b100d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.","createTime":"2023-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"34653e1b-2e6b-5732-ba95-a014c686a0f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent. We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.","createTime":"2023-11-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"038dc909-a8f9-53f1-8406-fb5a95403515","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.","createTime":"2023-11-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"78840ea1-3d3f-5694-8c57-4444904c6e36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"very friendly staff very helpful","createTime":"2023-10-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ce7f0388-4965-5df7-9b19-b5782eda2163","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service","createTime":"2023-10-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7766f5c7-e817-513d-b46c-def661d5222d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.","createTime":"2023-10-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f27cbd0a-368e-51fb-bfcb-904f9599e60e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.","createTime":"2023-10-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1f018c0c-3432-537c-bc1e-d8a18dde6ea3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better. Thanks Sana and keep on the good work.","createTime":"2023-10-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d44bf0a0-127c-5bd7-ab63-ed5fe98f4937","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The reception and service provided was quite exceptional. Sufficient information about the property was provided.","createTime":"2023-10-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"59b1201f-e427-5de2-80fa-c0170620363e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"faye was really professional and helpful","createTime":"2023-10-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"38f92278-4d87-5dac-9bc7-0ee4ddebe6f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had excellent service from Natasha and the whole staff group at John Shepherd Solihull. We would highly recommend this superb team. The level of professionalism was second to none. We would definitely use them again. Thank you Natasha and the team.","createTime":"2023-10-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"27839973-ba7f-538f-b8b3-be6194a67c42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.","createTime":"2023-10-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ccb3da2-b5e1-5228-96a2-a3fa83661ece","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick and easy move in, the team are very helpful and friendly, 5 stars from me","createTime":"2023-10-09T23:00:00.000Z","locationID":"JBG"}},{"id":"90bac04b-c8f9-56ae-a611-b7fe79df6f9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent job by Lily. Prompt response.","createTime":"2023-10-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4f7aa363-aded-55a3-ac39-8f9985992642","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was a great help throughout the process and always kept in touch to keep me updated. I would highly recommend Megan and johns shepherd for both tenants and landlords those seeking to buy or sell. James","createTime":"2023-10-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5c215fc8-23dc-5975-b749-4c6be3a9a33d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Best Lettings agency I’ve seen in years. All staff members were very friendly and helpful. They’ve managed to support us with our move by being touch daily. Highly recommend!","createTime":"2023-10-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f81a3fd8-4f8d-57a2-b445-b44ea3f175ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faye was extremely professional, smiled throughout, and made the process so simple. The whole process was really quick and would recommend anyone looking for a rental property ask for Faye.","createTime":"2023-10-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b27137f0-6544-51f6-b4c1-6751d3e79089","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-09-29T23:00:00.000Z","locationID":"JBG"}},{"id":"b99c3dba-548f-5524-b904-22fb2f823c93","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Excellent professional service delivered by lily.She is good at what she does.I was wowwwed by her prompt service.keep it up girl 👍","createTime":"2023-09-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b71da046-abc9-5572-977b-e29764c91907","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick process of renting the property. Very nice and helpful staff. We would highly recommend.","createTime":"2023-09-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b5ae03e1-ae15-5e1b-97c8-ac4fb6fffe05","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.","createTime":"2023-09-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9edf4eb6-702c-51bf-8368-22b4776d5a9e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely delighted with the professionalism, honesty and courtesy shown by Alan Johnson at John Shepherd who offered intelligent and experienced advice throughout our rental process and made the whole experience painless. Alan’s responsiveness gave tremendous peace of mind and it is very much appreciated! Highly recommend John Shepherd and without doubt Alan Johnson!","createTime":"2023-09-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9957e057-feb3-5f09-abca-1471fcb8852e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson is knowledgeable, helpful, responsive and conscientious. I thoroughly recommend her as a letting agent.","createTime":"2023-09-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4771f574-6037-5206-bfe5-e105a0bd3834","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faye was especially helpful wonderful experience quick easy move and even got a welcome pack full of really helpful goodies. Help me with anything I need especially Faye and also Tom! Best regards, Elle :)","createTime":"2023-09-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3055698b-a22a-5016-91e6-e7d099aec444","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Simple and efficient process and w actually got bids up to £50K over yhe asking price!","createTime":"2023-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d4b7c5bd-992e-5bca-bdc2-ad84dd565e7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at John Shepherd, Cannock branch were all very knowledgeable, efficient and pro active....never too busy to deal quickly with any problems or queries. I have been using this company as a letting and sales agent for several years and have always found them to give excellent service.","createTime":"2023-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c6a4fcba-05ba-59b7-b5de-fa3e4ef9cb86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used John Shepherd for 15 years. We have bought, sold and rented with them. I think that says it all.","createTime":"2023-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"47c72e96-0885-58c9-a54d-528fce9ab2e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at the Four Oaks office are on the case,I have every confidence in them.","createTime":"2023-09-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"68563b70-09b1-53a9-87d2-a34115bb2778","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The letttings team at solihull is excellent, Sans in particular is superb..","createTime":"2023-09-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6d6d5278-8c6d-542d-a3a2-866f27ad0bc6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After 3 abortive sales, the fourth transaction finally went through thanks to the perseverance of Shepherd’s sales team. Well done and many thanks.","createTime":"2023-09-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"237f7ef3-ed5e-5ae6-bd63-92c95e9a2618","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Even with various obstacles along the way. All at John Sheperd were very helpful to ensure our house move went through. Would recommend.","createTime":"2023-09-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ae962a0b-1509-5cea-b73d-9b0d051a42d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner Jacob are impressed with the customer service that we was given!!! Shout out to Michelle. So professional and such a lovely person. She made it possible for us to move into our first home. Would definitely recommend john shepherd to anyone looking to let or buy a property!","createTime":"2023-09-18T23:00:00.000Z","locationID":"JBG"}},{"id":"5f24348b-1226-5597-b6f4-b26142979b32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!","createTime":"2023-09-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1f158c95-5143-53e5-8006-f5ea553a920c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.","createTime":"2023-09-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0beaaabf-9858-557e-99d3-370d91eb5235","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.","createTime":"2023-09-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d6f48344-1a5c-5cd3-b33e-e94085fd809d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson - MARLA, Operations Support Manager, is friendly, helpful, responsive and has been providing the best landlord services. It is a pleasure to work with her and I hope everything keeps running smooth in the future.","createTime":"2023-09-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"513bad54-bfab-54ae-8fee-8298489f13ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very reliable, clear communication, excellent experience for me so far. Lily has been great - super responsive and keeps me informed.","createTime":"2023-09-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fd481abd-d4e0-52dc-a620-6ba91de6e62a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson jas provided a superb service to me as a BTL landlord. She is efficient, effective and responsive.","createTime":"2023-09-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"aab70cbb-34e4-574b-a04c-31d948688f75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.","createTime":"2023-09-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c1a7aea-423f-5ec9-8708-6916523b6f28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with","createTime":"2023-09-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8155eb0f-c05c-5d3a-929a-bf1c216aefec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and helpful. Lily Johnson was on the case in helping me with my property so thank you so much! Highly recommend","createTime":"2023-09-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ad6fef90-c466-54dd-8086-812070def9f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best service I’ve ever received from agents. No, seriously. Speedy, helpful - did I say speedy? Michelle and Emily were great.","createTime":"2023-09-10T23:00:00.000Z","locationID":"JBG"}},{"id":"fe0c665f-45bd-5a48-ae95-ca092002abd7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are good estate agents indeed. Very professional. Are not greedy (for instance, I've contacted one agent that wasn't keen on returning my deposit, whereas John Shepperd couldn't care less about it and would return it to you on the spot - that makes a huge difference. On top of other services where they put the tenant on the priority, I really like when my tenancy is managed by JS.","createTime":"2023-09-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0958c52c-4f1b-576b-8f43-8c73c569122b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.","createTime":"2023-09-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"189e2c84-8078-54eb-84ac-fe333e5327b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd estate agents are one of the best. Our application was easy, well-coordinated and stress-free. The staff are all professional and helpful, but Lily is outstandingly amazing. The apartments itself is what you see, what you get. We did an online viewing, and we decided to pay for the flats. We were happy when we saw the apartment physically. I will definitely recommend them to anyone.","createTime":"2023-08-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"304fb924-af29-5e78-9943-e6c300c26b16","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-08-23T23:00:00.000Z","locationID":"JSB"}},{"id":"4bfc248d-8da1-5313-aa16-c4ecb8e67b47","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I recently worked with this letting agency to find a new rental property, and overall, I had a positive experience. The staff was responsive and friendly, helping me navigate through the rental process smoothly. They provided a good selection of properties that matched my preferences and budget. While there were a couple of minor communication delays, they were resolved promptly, and I appreciated their (Megan specially) effort to address any concerns I had.","createTime":"2023-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8b822795-da27-5a37-b8d6-3d27f96c8459","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The agents working in the company are friendly and helpful. They answered all the questions i had and provided me with an apartment i love.","createTime":"2023-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f6898f9-df58-5faf-81d5-f5f5ae894f10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good Service","createTime":"2023-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"13bff4f9-b5d5-5f6e-9286-83292bc692ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fab fab fab. The initial John Shepherd agent that showed me my new home was Emily, she was pleasant and polite, she put me at ease, and was fantastic during the whole experience. Jamie then put up with me during the next phase after I’d been accepted by the landlord - he was patient and explained everything clearly to me and helped me calm my anxiety. Always available at the end of the phone or an email. Everyone at John Shepherd (Redditch) were friendly and professional cannot fault them. Thank you so much for helping me get my first home on my own - you guys are the best.","createTime":"2023-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8244fe60-6757-5aa9-9868-3922fa451985","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were getting desperate/close to being homeless, the staff jumped in and found us somewhere to live very quickly and it is lovely. Emily and Jamie are a credit to the firm","createTime":"2023-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f183dcb0-60c0-5877-8132-cedfde933804","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They were very accommodating to my questions and helpful with my concerns during referencing and document process 👍","createTime":"2023-08-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d57f39a1-3dcd-5265-b33e-b95bcfa8df1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner. Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner. Well done…& thank you.","createTime":"2023-08-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"97c924d5-40de-5e4a-b99e-1c7c4ca9e1a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been with them for well over twenty years. Professional, reliable service.","createTime":"2023-08-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c59c7280-1580-5f9e-811b-640fe12a3b83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a fantastic experience with renting for the first time, have dealt with one lady called charlotte Milner from the beginning, who couldn’t of been more polite and helpful, and has kept me informed through the whole process. Would Highly recommend. Also the lady that initially showed me around Natasha miller was great, really informative and helpful.","createTime":"2023-08-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"dce31034-b140-5356-82fa-182595bb7705","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent","createTime":"2023-08-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"13f00061-a32b-50fc-9888-a84f14e959e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything went well. John Shepherd services is excellent,i will choose John Shepherd one million times above others.","createTime":"2023-08-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3fe1967d-86d7-5084-91ab-bd7ab54149da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The experience went smoothly, John Shepherd supported my wishes which helped me a lot with my move.","createTime":"2023-08-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6291c202-9306-5ac5-a2f4-fc2ee7927de5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3f4dffed-e44a-5ba9-9bbb-90ce4d1de491","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience, brilliant team..","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2fd3f5fc-e877-5d93-9e18-79a252c133b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very supportive staff","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d8c0155b-e5c4-528c-a115-e5a96771db0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service was superb everything was handled professionally and the reception was very good. The house was well presented with some treats which was wonderful though the family does not consume alcohol but the intentions were good. Thank you very much. We can work with you again","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b063fea8-0c8a-546e-9cab-a60359dd65d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been really impressed with the speed and professionalism from Felicety Owen-Hall. She has supported me recently with two of the properties I own.","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f99b2217-8a4e-5622-89f9-85ebc739c9ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I deal with Lauren Foster who was been really great, very responsive to any queries and requests and extremely helpful - couldn't be better!","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"723638c8-caef-5768-805e-004e56618885","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5a4208df-6a42-528a-8789-6fe7c819b166","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Team excell in every area working together to achieve sales . Pleasure dealing with the team","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"164daa8d-bba3-59c4-9812-752e43528ff6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the team where great and made the process stress free","createTime":"2023-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"63dcd871-377d-599a-8bac-8cf8ec288810","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good agency with handy maintenance platform.","createTime":"2023-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e619c5c2-50a7-5640-91e9-2c60020f285c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with John Shepherd for more than two years. Our experience has been first class. We were anxious about letting our flat but have had superb service from all the staff we have had contact with. The process of finding tenants went very smoothly and the subsequent dealings with John Shepherd whenever there was something that needed to be addressed in the flat was dealt with very efficiently. We were always consulted properly and action taken swiftly. At the end of the tenancy the painting etc in preparation for the next tenant was also handled well. The accounting system is also very easy to understand and follow. We hope the staff we have come to know and rely on don't leave!","createTime":"2023-08-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"84419c5b-d1fc-582a-bf3f-a745a4b6d075","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou","createTime":"2023-08-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"92ab7f75-b2ad-58e3-9f91-4cc68c96220d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd.","createTime":"2023-08-06T23:00:00.000Z","locationID":"JSB"}},{"id":"28a8ecb6-4f81-542b-b040-5754ee9e519e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd lettings.","createTime":"2023-08-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"99c929a1-b4ec-5ae1-917e-fa33ae32a5ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start! Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.","createTime":"2023-08-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"df2d9820-e07f-54df-929a-75c14d66a76c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅","createTime":"2023-08-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8aa0f5c5-d903-5e43-96a5-c13c93f2c1b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Overall, I find the company to be good. Issue' are dealt with reasonably quickly. The only problem is I have to chase them for updates.","createTime":"2023-07-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"84cdc256-4553-57a5-aaa4-444860e7deb7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m extremely happy with the service provided by John Shepherd team. They were always reachable and quite prompt in responding to my questions and concerns.","createTime":"2023-07-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"232acbe4-9433-5e07-8f84-fedd00b7dd8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What a really nice experience. When we’re constantly hearing about how difficult it is to find a rental property, I was expecting to be treated like a number, but Emily was awesome, she listened to my needs, and was really interested in finding the right property for me. The whole experience was really nice, and I felt valued as a customer. Great service, hence 5*. Scott","createTime":"2023-07-27T23:00:00.000Z","locationID":"JBG"}},{"id":"d1ee9ddf-2035-5677-8ea6-eac7aa79be4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan Johnson and Drew Swadkins were excellent organising this tenancy. Excellent, professional demeanour and very welcoming and a pleasure to speak with. I would definitely recommend John Shepherd (Colmore Row) to anyone. Impeccable service! Thank you very much!","createTime":"2023-07-27T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8379df09-981c-5c4e-8345-7b27526a15d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-07-24T23:00:00.000Z","locationID":"JSB"}},{"id":"d96e898c-1a5e-580e-84fe-c557a62f3434","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leah @ John Sheppard has always been so helpful and supportive, thank you so much we appreciate you","createTime":"2023-07-23T23:00:00.000Z","locationID":"JSD"}},{"id":"90bcbe01-2159-513f-a2b5-e99c8a91aaf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan made the move and paperwork so easy. Thank you for an amazing experience","createTime":"2023-07-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e344aa95-5f1b-55ed-89ae-aa6d9c60ae80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and lovely agent.","createTime":"2023-07-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"def643e1-d0e4-5512-a13e-3c8bcc01a898","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although it took a long time for the transaction to go through (and this was in no way John Shepherd's fault) all dealings with their office went very smoothly with minimum effort on my part. Office staff extremely helpful and knowledgeable. Of course, as the buyer I was not the paymaster so doubly good that any enquiry from me was met with a sense of urgency and answered in a timely way.","createTime":"2023-07-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f9f57e6-6ba7-5751-99fe-9e06448f8451","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team were great from start to finish. The process was very smooth and moved quickly.","createTime":"2023-07-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e5f4f5e6-9541-51df-91eb-fb9758b6d6e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Michelle and Emily ( Hope I've recalled her name correctly) and Jamie were beyond helpful. The empathy and support to secure a short term tenancy from these ladies was overwhelming. Following tragic circumstances I needed to find alternative accommodation and quickly, I had been to many other agents and found them to be cold, unhelpful and inform they had no property despite them being advertised. This team helped home a family in need. I am extremely thankful. To say they went above and beyond does not come close.","createTime":"2023-07-20T23:00:00.000Z","locationID":"JBG"}},{"id":"eaf9ed14-6706-52ee-a26b-b81cc91f668f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc. I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !","createTime":"2023-07-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"78d32eaa-f7dc-5791-b4f7-c4263a2fccf1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from a very professional agent, especially from Emily who really added a personal touch! Thank you Emily 😁😁😁","createTime":"2023-07-19T23:00:00.000Z","locationID":"JBG"}},{"id":"b358bb72-e40b-5f3a-a7e4-13e8b2e5b14d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Emily was fantastic throughout my move and made the process as easy as it could possibly be. John shepherd are very lucky to have someone like her.","createTime":"2023-07-18T23:00:00.000Z","locationID":"JBG"}},{"id":"1bab95cf-4a75-59f3-8c66-65fc0c06f584","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jamie at John shepherd has been very professional and helpful","createTime":"2023-07-18T23:00:00.000Z","locationID":"JBG"}},{"id":"3e9f7164-b253-5390-a4b7-5009432ab21c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am enjoying the stay and it a nice house..","createTime":"2023-07-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a368f0b6-c59a-5e4f-a074-68af2801e01d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!","createTime":"2023-07-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7ac38726-caa4-52ce-a5c7-2c79e87d392c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staffs are efficient and responds to emails almost immediately. Megan Johnson and Drews Swadkins do their so well. I am very satisfy both of them.","createTime":"2023-07-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7e255e7-1312-56f7-b5d1-04aac432bb57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service by Drew from the Birmingham office","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"12bdf20b-001a-5a7a-a31d-033f82779276","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"response fast","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"db94a357-c813-516e-8c30-d9ddcfc5b066","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good agents.","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2a6e4e13-33a2-557d-b23a-9b1abee9804e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process was made so much easier as we had regular updates from the team at John Shepherds including Shannon and Natalie Watkins. They were proactive, helpful and always contactable to answer any queries","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a6745b0b-4f27-5a83-8178-037e1c3e33c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've seen a property for renting and started the application. We've been kept informed with everything and whenever there were questions there was always someone getting back to me.","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b47701ae-7064-5ac0-a920-03ea95fe6330","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant services and communication. We found the house we love and we were looking in the last 5 years, thank you for everything! Brilliant team","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b365b187-5d60-5fa9-9c9a-9abdb3bd1e8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A great team who are professional, reply back quickly and answer phone calls. As a landlord I couldn't ask for more","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d64a535d-cfbc-579f-98b8-ca48650f605d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This this the best agent ever, very reliable and trust worthy.. Thanks to Joe, Emily and Michelle","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ac10844f-69c0-5f1d-ba5b-7d9649da5257","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily was amazing during the whole process. John Shepherd are very lucky to have her.","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0e12b154-1506-502b-a2f3-71801da23e6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This company is reliable and deal with quires and problems efficiently.","createTime":"2023-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ee3882f-94d8-565f-86c7-faa2533355c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.","createTime":"2023-07-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"74356841-358a-5f31-8c8b-5b94a0264298","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I happy to rent for John Shepherd Suton Colfild agency. There working professional and kindness people. Any essue sorted out quality, quickly, professional. Big responsibility .","createTime":"2023-07-11T23:00:00.000Z","locationID":"JSD"}},{"id":"3c260ad3-f4af-5281-b47c-ffa7065f532d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily was very helpful and the execution was incredibly quick.","createTime":"2023-07-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ce1b2e08-8217-55fd-a9c1-fd213b4be98c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Leah and team for providing a first class service, you went above and beyond what we expected, true professional service, well done !","createTime":"2023-07-10T23:00:00.000Z","locationID":"JSD"}},{"id":"378dab47-9534-53d8-9291-10113c2778a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with John Shepherd, particularly we had good communication with Leah. She provided us with everything we needed to hear 😊","createTime":"2023-07-10T23:00:00.000Z","locationID":"JSD"}},{"id":"a3afc431-edc0-598b-8bb5-952348f0e60c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily has been excellent with letting our flat out. The communication has been quick and efficient and she has handled everything superbly","createTime":"2023-07-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"187c094e-def0-5fb1-ad40-74efe5707bae","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.","createTime":"2023-07-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"820d4f23-1413-5ee8-8956-2dc3cccda35d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jamie and the team were absolutely flawless from the start to finish, it was very quick and smooth. Thank you for making the step into a new chapter a very pleasant process!","createTime":"2023-07-03T23:00:00.000Z","locationID":"JBG"}},{"id":"db751c79-acc4-5d63-8571-60d7d6565bce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-07-02T23:00:00.000Z","locationID":"JBG"}},{"id":"189a9e25-31e7-518f-a192-949fa9a86b3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Megan!! Perfect space clean, location 10/10. Especially for letting my daughter view on my behalf. This made the process so much easier Most grateful. keep up the good work and the professionalism, top marks !!!","createTime":"2023-07-02T23:00:00.000Z","locationID":"JSB"}},{"id":"0f1269d4-42a6-5146-a144-99ecdbf3c4c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing from start to finish. We had a great experience when purchasing our property with JS. Natasha W was fantastic throughout and always willing to go that extra mile.","createTime":"2023-07-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"185ae73b-6ac0-5f80-bfc5-df4443831bac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience dealing with the John Shepherd Redditch team. I would highly recommend to anyone within the area.","createTime":"2023-06-29T23:00:00.000Z","locationID":"JBG"}},{"id":"03a55e00-f921-5296-bffc-b6790fa0d967","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently worked with Claire R. at John Shepherd on Colmore Row. Claire was so lovely and helpful throughout the entire process, my partner and I really appreciated her care and patience!","createTime":"2023-06-25T23:00:00.000Z","locationID":"JSB"}},{"id":"44866b48-6a81-5fd2-b59b-7f1982bbee68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kind helpful efficient. Excellent communication all the way through finding and securing my new home. Extra thanks to Lilly Johnson who answered my many emails swiftly and kindly.","createTime":"2023-06-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c70e0c93-8d32-5548-abf2-03b0d5406f4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.","createTime":"2023-06-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d75cc981-4f27-512d-8248-99a06ed605df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions. Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events","createTime":"2023-06-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eb3ee3a5-6a8a-5add-bfe5-fbfbc229b9af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service","createTime":"2023-06-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"96b18c36-70d2-55d0-b3fe-fd85ef272747","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staffs are efficient and responds to emails almost immediately, lily does her job so well, she always provide a solution to any problem. Generally Johnshepherd is the best letting agency I have come in contact in recent time.","createTime":"2023-06-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6e0015c5-2ed8-59d0-acce-064b7f772084","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An excellent timely and personal service. We used them for a tenant finding service. They found us a tenant within a week, completed the checks without any delays and produced the best moving in inventory we've ever had. Tom and Adrian, you are superstars!","createTime":"2023-06-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9709deea-ef25-5744-bf6b-aedf105235ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mia and Adrian at John Shepherd in Cannock were so easy to talk to. Answered all of my calls and emails immediately. Kept me updated with interest and buyers all the way to completion. Will definitely recommend them to friends.","createTime":"2023-06-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2b00ec85-307d-5a0d-a5d3-5c488fc5e6d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brought my dream home with John shepherd and Harry was dealing with it from start to finish and I so glad he did everything went smooth and always updated .thanks Harry you worked hard .kind regards David","createTime":"2023-06-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1e16e068-b3df-5b6b-ae7b-498cc4cadb2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren wood has been extremely helpful with dealing with my situation with my landlord and has gave us lots of useful advice","createTime":"2023-06-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ac9003ac-fa0d-505b-be35-494ead7a9b69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shepherds in Redditch, a newish branch of the lettings team took over the management of our property from Arden’s. We recently decided to sell, Lauren Foster took over dealing with us from a previous colleague and we have to acknowledge her excellent customer service. She hand held us through the process which we have never done before and made sure everything was explained and clear to us as we closed out the tenancy. Thank you Lauren, we would not hesitate to recommend you.","createTime":"2023-06-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f113429b-68c7-5228-b12b-88d145b116f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and easy to approach with questions","createTime":"2023-05-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1fd9a7b3-f568-516f-8d2b-a5e2be054e33","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service Great advice Very nice people A pleasure to deal with.","createTime":"2023-05-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d06f6981-322a-57ab-a945-567d03950ee6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent staff, who are always very helpful and prompt with their assigned tasks.","createTime":"2023-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"780fde7e-d2a4-5526-831f-290454ccee58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nelly was very helpful, she was quick to resolve my queries.","createTime":"2023-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c72a9a21-7aec-5d4d-833a-66225419649d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wrote a scathing review last week and must now apologise, I mistakenly thought that it was the agents that were at fault but it has now come to light that the landlord's mis communication was the problem. Lauren was extremely helpful and sorted out the problem in order to get our full deposit back.","createTime":"2023-05-24T23:00:00.000Z","locationID":"JBG"}},{"id":"212d3684-2f25-5828-baaf-5cf7998c148d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.","createTime":"2023-05-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"347b732e-07fd-5261-9aa2-6488bba9ba10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and efficient- No chasing required","createTime":"2023-05-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f371f6eb-0964-5565-9666-433a82a9a8fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great professional service , I met with the agent at a property I was interested in, she was really helpful all the way through the process. Would recommend.","createTime":"2023-05-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"227e3720-2676-5007-94bb-657e4c23c8e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently moved to Birmingham due to a job offer. Was very last minute but determined to get a place sorted and I could feel that same determination with Megan Johnson and Dru the agents that helped me. From minute one it was smooth sailing till some technical IT errors delayed the move. Lucky for me i had the pleasure of having Megan and Dru oversee everything and make sure that I get moved in. They are patient, kind and very trustworthy in what they sand do and a true credit ti the company","createTime":"2023-05-22T23:00:00.000Z","locationID":"JSB"}},{"id":"5e4d7112-6f36-5aea-bbfc-3f6c742d2f76","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Alan was very patient and helpful throughout the process of getting a new tenant. Always happy to answer any concerns I had. Keeping me regularly updated Thank you so much. Eileen Naughton","createTime":"2023-05-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ad731d5d-dc98-56f9-ab6d-ee023dea6cfd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Generally speaking renting my property has been seamless. Exactly what you need when out of the country.","createTime":"2023-05-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"29062788-9e8a-526f-9fa3-c26f0a943da8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall it was a good professional service finding a new tenant as soon as the last one vacated. However, the checkout report could have been more thorough and detailed. Otherwise a hassle free service.","createTime":"2023-05-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"61b60ac6-acfd-5629-85f6-64718a403637","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The experience was easy from start to finish, staff were positive and helpful keeping me updated regularly. Happy with the service I received and can recommend.","createTime":"2023-05-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ef77c32-54d6-5a4d-bcf0-5d02993e5a8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"fantastic support on letting the flat . really great staff","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8e979f3a-a358-515d-a142-ef1dc965fd4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very fast and efficient team, well definitely recommend.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"238e147b-425a-54a4-9a13-245a31aa0657","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt reply","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"59cea858-7724-5f56-86f8-d8b85b5dd509","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Able to provide a quick response for questions and very professional.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b17bdff5-dfef-51a7-a1ef-cbc0dedcab02","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very professional but lots of paperwork and statements are not clear to a newbie. Set up included lots of direction towards certificates, sign offs (smoke detector) and insurances- not sure which were needed and which were up selling. Staff always willing to answer queries and always pleasant and friendly.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ae600acf-56b6-5b4a-a87a-d547780f703b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient!","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"87e76b16-a11f-5472-a30f-5cdcc4c6b86a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great fast service","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6a50eed0-e120-5507-9b9d-847421a01758","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack & Tasha were excellent agents, professional, friendly and had passion for selling the house. They were in touch all the time, nothing was too much trouble and throughout offered support, guidance and made us feel safe in their hands … ambassadors in their field for John Sheppard","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4de3f824-b721-5ce2-97d4-0a27f60e953c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I enjoyed the effectiveness of the communication channels available and the constant support I got from my consultant during the process of securing my accommodation. I have already recommended John Shepherd to many friends out of my own volition.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"27bdd541-19e1-5a2f-a8c2-a8d267f58b20","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kai Rodney has been especially helpful ever since he took over my property. The Company have been very efficient in finding new tenants whenever the need arose and identifying any problems.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f1bada71-646d-5fcf-a169-5ba7fdb097a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process of getting an apartment was Smith and less stressful. Quick decision and apartment is great The documentation process wasn't stressful","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f4d23f2-d70e-5ed1-9838-6789a4e7bdce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick service, sourced tenant very quickly and completed all the relevant checks etc. communication through out the process excellent L.","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3d50bfd1-52be-59c0-bab4-febb122f647b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Your staff are always on the ball and ready to help","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9d679f95-bb6a-548c-8067-6ef8bbc665b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was really easy to rent a property with them","createTime":"2023-05-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4d06a188-4d2b-5fe0-888f-5c302c9e0dcb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Serious minded organisation.","createTime":"2023-05-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ea307dd3-6679-5666-9842-3cbb414ece34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances. Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible. Thank you very much Lauren.","createTime":"2023-05-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3f213f17-0c7c-5a6c-b4fe-51b858a8b43f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent who conducted the house visit was very timely and efficient with the inspection. We have always received excellent service from John Shepherd.","createTime":"2023-05-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"711bfb38-ce43-580f-8577-0922a3dae3e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-05-16T23:00:00.000Z","locationID":"JSC"}},{"id":"c8cbceb8-3e32-54b8-ad54-e112fa8bf413","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"49665923-9815-5900-a9e3-fcdf2cfb44da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After a particularly difficult tenant left our property, Shepherds stepped in to sort out dilapidations, expenses attributed to tenant and arranged refurbishment of the property. An extremely stressful six months, was managed in a sympathetic and professional manner by the Shepherds team. The successful outcome was entirely their achievement. Cannot thank them enough.","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f74d3f0b-986d-5e08-8355-c44758792308","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am eighty two years of age and the people I dealt with were very supportive and helped me to understand what was happening as the process was being done and I would like to say a big thank you to all at John Shepard","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c27d2e0a-d59a-5a85-ae35-a0507b39a27d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service was great although some of the staff were on holiday other staff were fully aware of where things were at and were able to sort eveerything. Senka Alan we’re top notch as always","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e03bc2e9-d4a2-5fe0-832f-d12f976c1c4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff are so friendly and we’re so helpful during the whole process of me moving into my new home. I have recommended them to family and friends.","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1e73a132-3118-5df7-a9b1-914e3d346df3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The efficiency and the professional manner with which the matter was dealt with","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f03482a-d817-5594-9a02-494cb6d703b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd are super efficient, great communicators and generally care for their clients.","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"db9618dc-8ac9-5359-89d1-aaa4ab6c7caa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy process very helpful staff made finding and moving very easy","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c3201aa1-cb35-54ea-940c-402fd9ace711","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They did their job perfect. Specially Nelly","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"79b05a04-d4ca-5361-b4ed-42a0f8311b5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional behavior with appropriate support","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6830041f-73cc-5757-b652-1a2a4ae01d92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support and good team.","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9201aae0-c82d-5ee2-a280-e51715c29cb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Statement are on time. Follow up email and calls are good.","createTime":"2023-05-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ed2dbb03-bbc4-5ade-8452-efe292bc6b66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t fault the work of my dedicated property manager Lauren. She was effective and diligent with the job, ensuring I was kept in the loop regarding any issues that arose.","createTime":"2023-05-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d6e154fe-c5df-58bb-b80e-f3592b0737fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew and Megan have been really helpful, always efficient and quick with feedback. John Shepherd is very lucky to have them, and I have already recommended them to friends. They helped find the most suitable tennants. Took a bit longer, but certainly worth the wait. Thank you once again dear Megan & Drew. Wishing you all the very best.","createTime":"2023-05-11T23:00:00.000Z","locationID":"JSB"}},{"id":"d05e7c54-1957-587f-9a81-ffab60af2c04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As always the staff both Senka and Tina supported by Paul did an excellent and professional job.","createTime":"2023-05-03T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"cdc1a5bf-5cd7-5978-af7a-9ab1ecca34f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leah and Team, meticulous, professional, timely and efficient, respectful and cooperative - good experience as a tenant","createTime":"2023-05-01T23:00:00.000Z","locationID":"JSD"}},{"id":"db5c2564-f4a5-53ec-b6ee-92fb61bedd46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience with Sales Administrator Mia Cornwall of John Shepherd Estate Agents was exceptional. Not only was she incredibly well-informed about the property and the neighbourhood, she went out of her way to make us feel comfortable and attended to. We honestly believe that her showing of this property could be used as a training video for others interested in her line of work. Top marks.","createTime":"2023-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ba31fab1-33bb-5bea-bc03-157224de3d9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were lucky to have John Shephered with us, especially the letting consultant, Nelly. From the first day of our meeting, she has been very understanding and ready to answer questions and also advice were necessary.","createTime":"2023-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"798d0909-e12d-5a0a-9c9b-94aff7bad38b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience with John Shepherd, staff were friendly and responsive, accommodating visits and completion.","createTime":"2023-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"99822c58-f698-5cdf-bd8e-11c84f089b58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Senka, Alan, and Sana were very helpful and offered sound advice and solutions.","createTime":"2023-04-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"614442ab-fb48-5634-9f50-89a392936e7a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-04-21T23:00:00.000Z","locationID":"JSD"}},{"id":"34b45c80-e976-5c00-9ef2-f6b781809349","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson was exceptional. Her support and guidance helped a whole lot. I will definitely recommend John Shepherd to my friends. Thank you Lily. Regards, Godday","createTime":"2023-04-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c32c0c66-e6f7-5aa2-b449-4f627f63b5b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service so far with tenant","createTime":"2023-04-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f7adbcaa-136a-57f4-bf91-ff3509e30851","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My wife and I have been using Shepherds Colmore Row for many years now and are entirely happy with the diligent, courteous, and above all professional service we have both received during our relationship with the team. In addition, Shepherds as a letting agency demonstrates an ethical and balanced response to landlords and tenants equally. We have no hesitation to recommending them to landlords and tenants alike. Thank you Shepherds!","createTime":"2023-04-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eb30cf44-ad7b-5fcb-ab20-7d854fe3d0cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic experience with the team renting a flat we own. We worked with Lily and the service was quick & efficient, I would definitely recommend!","createTime":"2023-04-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b1017107-3d09-5aa8-bfb7-32e71fbcb541","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good experience so far with tennent in place today","createTime":"2023-04-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5c49cc12-5154-5f89-abe1-98902d38a480","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Muy buena atencion por parte de John Shepherd. Han estado pendientes en todo momento de hacer las cosas rápido y bien. Gracias a Drew por su colaboración.","createTime":"2023-04-13T23:00:00.000Z","locationID":"JSB"}},{"id":"e353f8fc-08eb-563a-bd0f-3724d295dcd3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just rented a property via John Shepherd and found it to be a very positive experience. Special thanks to Nelly and Megan for taking great care of us. From our first call to the agency, meeting and greeting us in the snow, guiding us through the on line paperwork, it has been a real pleasure. Thank again Mark and Dilum.","createTime":"2023-04-05T23:00:00.000Z","locationID":"JSB"}},{"id":"dcaf8d17-14a1-5225-ae6b-0696d4a96e55","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt and professional. Very helpful and polite, Nelly, assisted me through the steps to secure a rent. I am very happy with the service that I received. I would recommend my friends and family to rent through John Shepherd","createTime":"2023-04-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3df6bcef-2679-5844-9e57-f0fe67940988","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After 4 years renting in the UK, I can definitely say that Megan Johnson's help in particular has been outstanding, kind, helpful always available help us to find a perfect flat. My advice to all the agencies out there you need more people like Megan - Romina - Theo","createTime":"2023-03-26T23:00:00.000Z","locationID":"JSB"}},{"id":"df70a00e-1009-5fde-88bd-91594247cb3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently used the Solihull office of John Shepherd for renting an apartment. The manager Senka as always was very efficient along with all her colleagues. They covered ever detail required for this to be a seamless process. Would highly recommend.","createTime":"2023-03-26T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b68c1746-94f9-5ec7-bf3b-2fa3fad21201","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently posted a review for the Solihull office and my opinion concerning the poor quality of service by the property manager remains unchanged. However, thankfully, i contacted both Senka Dragicevic and Lauren Foster for advice and they really helped me through a very difficult and stressful experience. I genuinely recommend them both if a professional service is sought after.","createTime":"2023-03-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8483fe03-b53b-571e-a156-ef53f043fe86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had prompt replies to my queries and were dealt with satisfactorily. Very pleased.","createTime":"2023-03-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4b3b132c-b2b3-560e-b542-380612b05f3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Akeem Ffrench at the Solihull Branch of John Shepherd Lettings is our new property manager and is doing well in the post.","createTime":"2023-03-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ba0c2eab-371e-51fb-afa3-723e08e24f42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Nelly, our agent, for helping us rent our apartment. She provided us with help with the preparation of documents and always provided advice. Since this is our first apartment that we rented. Thank you for your help and support.","createTime":"2023-03-23T00:00:00.000Z","locationID":"JSB"}},{"id":"af8ba35b-eba7-509f-bef7-986e79ce5dba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with John Shepherd has been fantastic. I am very thankful for the great support. I would like to mention my very recent experience with current property manager Akeem French from Solihull branch . He has been extremely efficient, quick to resolve and very helpful with my flat problem and request. Previously other property managers like Joe Singleton , Lauren and Rickie have been absolutely brilliant and super helpful.responding to any queries very quickly and efficiently. Thanks all","createTime":"2023-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a551da9b-ed76-5887-b007-139cff4d3d1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently exchanged on our property after a rollercoaster couple of months. Its never easy buying and selling houses and getting all the timings right, however I have to stay a big thanks to Shannon Marsh and Katie Ridley who assisted us all the way through it. Their experience in the market and professionalism helped get us over the line and we can’t thank them enough and would definitely recommend their services.","createTime":"2023-03-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f6b7219f-b635-58b7-884e-51e66c13f685","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have several buy to lets and always use the Cannock office for tenant finding and letting. My properties have been valued expectionally well and Tom has always found me agreeable tenants, he is both friendly and professional, keeping me up to date at all times. Would highly recommend their services.","createTime":"2023-03-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f46f756d-664e-56ed-8a9c-9711ead409f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akeem has been so helpful. He really helped my renting experience, he found me a great new flat after having to leave a previous one and went above and beyond to meet my needs. His communication between myself and the Landlord was handled very professionally and all made to be very easy! I am super impressed and really glad I have l continued renting with John Shepherd, Akeem really contributed to that.","createTime":"2023-03-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c2397b19-072b-55ee-9ac8-c602a04713c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were looked after by faye at the cannock branch.from the time we met till signing for the keys her service was excellent.she was helpful,kind,compassionate and helped us through all the steps.what an asset she is for the company.the staff at this branch are a great team,and i would recommend them.miss sallyanne law.","createTime":"2023-03-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e70d22c5-c62f-5926-b66a-79f7725c999a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the staff at John Shepherd Birmingham are amazing people, but Megan is absolutely the best she went above and beyond to support me with my first ever rental property, I don’t know what I would do without her constant support, care and trust. She deserves the best.","createTime":"2023-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2769dfc9-dd82-523c-b647-352244d7271d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd has been helpful in the process of me renting a property, especially the letting consultant Megan, from the first day of our meeting has been very understanding and ready to answer questions and also advice were necessary.","createTime":"2023-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"16e4281a-ec96-5ee3-aaa5-e749a9c8ef8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was absolutely amazing She helped me through the process from the viewing up to the tenancy agreement and contact with the landlord Could not have asked for a better experience","createTime":"2023-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"296429d1-bbda-5861-ab06-225655c5ab93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased a house in Stafford via John Shepherd estate agents. I have to say that the way they dealt with us was exceptional. From the very start they kept us informed of how the sale was progressing. All queries and questions from the sellers were passed back to us promptly. Specifically Mia Cornwall was excellent in dealing with the whole sale from start to finish.","createTime":"2023-03-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"52c0db74-5f11-5ca5-a1fd-bb113ef5a965","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We dealt with Faye from the Cannock branch and she was great throughout. Nothing was too much bother, she allowed us to have multiple visits and even helped move the move in date forward with very little notice. Would recommend John Shepherd & Faye to anyone property hunting in the area!","createTime":"2023-03-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"05335a35-0330-53ff-ade4-d2e9c6dd82eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We deal with Melissa Cannon and the team as a contractor as we love working with them, they are always super friendly and efficient and great to deal with generally!!","createTime":"2023-02-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c2d6fa4-216e-50b6-99bc-3aff3ca7fe85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been letting my property through John Shepherd for a few months now and they have been nothing but friendly and helpful.","createTime":"2023-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5d571cc0-ffd3-5079-93ff-c5a4ec4071bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan was very helpful throughout the letting process.","createTime":"2023-02-24T00:00:00.000Z","locationID":"JSB"}},{"id":"75ecf1bf-cf97-5648-8baa-46d6669996b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent property management…","createTime":"2023-02-24T00:00:00.000Z","locationID":"JSB"}},{"id":"ea8517e6-b3fb-5ec6-b656-a8c124dade54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack was very pleasant and welcoming. The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !","createTime":"2023-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bf87ef11-bfa8-5e2e-95cb-ce73d36ccaac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very happy with every aspect of my experience with the staff at John Shepherd, from the management of my property to its eventual sale. Communication has been excellent and nothing has ever been too much trouble. Thank you so much: I heartily recommend.","createTime":"2023-02-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"42a4bbc4-0278-5291-936f-83a0bc72b1f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Excellent job done, Tenant found within Days 10/10 🙂👍","createTime":"2023-02-16T00:00:00.000Z","locationID":"JSB"}},{"id":"b25dc65a-8dc2-5801-b68f-d240e26da3d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always great service from Kai and the team. Thank you everyone.","createTime":"2023-02-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ddba952-1687-5837-be38-329e59c44da7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.","createTime":"2023-02-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"cde0da42-d638-57da-b1b1-37ef7af5dd02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akeem Ffrench from Solihull Branch was very helpful and responded to all the queries as quickly as possible and resolved them at the earliest by coordinating with the third party vendors","createTime":"2023-02-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c8776139-e5c0-5d87-9b66-18a7abc49066","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been using John Shepherd for the last 5 months. They've been absolutely brilliant in letting our property. Lily has been our main contact & provides first class service. Would recommend to anyone looking for a hands off buy to let experience.","createTime":"2023-02-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f5024844-2bf5-56ab-bcd7-389fe3fd4e18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.","createTime":"2023-02-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b75e159f-e061-5d15-93f6-b8f21251c5b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently came across from Purple Bricks and what a difference in comparison! Having had experiences with Lily, Megan, Kary and Abigail, to me the lettings team are on top of things and run a very effective operation. They handle most day to day issues without delay and therefore I would recommend this company for both sales and lettings.","createTime":"2023-02-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d7725578-9dbb-5909-9049-bb095f30717a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"they helped me and my family to help get a place","createTime":"2023-02-09T00:00:00.000Z","locationID":"JSB"}},{"id":"db3cce8d-f4ad-54db-85b5-0c73739e047a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have John Shepherd let out and manage 2 of my rental properties. I've had a great experience with Rajak, who has returned my faith in Letting Agents/Property Managers (after poor experiences with other companies in the past).","createTime":"2023-02-08T00:00:00.000Z","locationID":"JSB"}},{"id":"6de4856f-3da6-5054-b470-5a8bf14a391f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Drew and Melissa have been amazing extremely helpful I felt very sorry for drew with my constant bothering but he done amazingly under so much pressure and thank you to Melissa who’s helped out massively when our washer dryer went down both a credit to the John Sheppard company","createTime":"2023-02-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b80d01f7-e62e-53ec-a2e9-bb68ebaeb681","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am really content with the services of Lily Johnson from John Shepherd for almost 6 months now. As an oversees owner a good property manager is key, and she definitely is! This way it is as hands off as possible!","createTime":"2023-02-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"800ab0c2-26af-5097-b418-0a220342a47a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd have been excellent since taking over the property management of our flat. Before them, the management was all over the place. Lily Johnson in particular has been outstanding - truly a breath of fresh air in the world of estate agents. She has been quick to respond and quick to action. Always friendly and reliable. Highly recommended.","createTime":"2023-02-07T00:00:00.000Z","locationID":"JSB"}},{"id":"8072104d-aad9-5e80-8eb3-7960a6cdf694","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great letting agency. I can't praise this team enough. They keep up top date with letting me know what's going on in my properties, send me the required HMRC paperwork on time and are thoroughly nice people to deal with.....a real 5* company for once :-)","createTime":"2023-02-07T00:00:00.000Z","locationID":"JSB"}},{"id":"0ab78025-c6fa-5b8f-957f-06ae0cab2642","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great letting agency. I can't praise this team enough. They keep up top date with letting me know what's going on in my properties, send me the required HMRC paperwork on time and are thoroughly nice people to deal with.....a real 5* company for once :-)","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6db00533-ff79-5902-aa5e-6a417c39dff2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend Lily Johnson and John Shepherd to any landlord who requires a hands off rental management team. Lily is always quick to reply to any requests I email through and has made renting out my property as easy as can be","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"34df650e-59cb-592e-b344-89fffe3b7cd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson - Great representative for John Sheppard, she has been quick to respond to all queries, whilst being polite and professional. This has made the experience enjoyable and i would highly recommend them in the future.","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7bbac557-5c82-5d4f-a3ce-c87de767a06f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An excellent letting agency. I have been dealing with Lily Johnson who is very professional and works hard to make things as easy for the landlord as possible.","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"081f7be7-4816-558b-bb6c-2c0c5eccb5b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d04b2b68-0f0f-59ae-9c61-779801fed945","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson Lily has been quite supportive with prompt response to my queries. She is really a good asset to the team.","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ab0debc4-655a-5bbe-90e4-410fd860d481","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily was probably the most helpful and responsive agent I have worked with Tim","createTime":"2023-02-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2459e633-61a5-5031-b285-075ad1bc61ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is our first time renting and Sam, Julie, Marilena and Leah have helped us every step of the way. An amazing team who are always available to talk to and went above and beyond to help us secure our fabulous rental home. Wouldn’t hesitate to recommend them. Thank you.","createTime":"2023-01-25T00:00:00.000Z","locationID":"JSD"}},{"id":"d050332b-1f82-5608-b2eb-239db727aa5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren Wood is exceptional in her role and an asset to the Cannock Branch. During the cold spell before Christmas we had a burst pipe in the roof which rendered us homeless. She was quick to start sorting out the problem. I was continually kept updated by phone and email on what was happening regarding repairs. Lauren showed us kindness and empathy throughout and we appreciated that she endeavoured to make a horrendous time more tolerable. We can’t thank her enough.","createTime":"2023-01-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c012dc9d-c19d-5745-a40a-6ed84f6f2469","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been speaking with Natasha at Land, New Homes, and Collection looking to start my property search and found Tash to be very knowledgeable and informative on the market at present. We are at the very early stages of looking for a property and will already choose John Shepherd moving forward. Very impressed","createTime":"2023-01-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"390d350d-0975-500e-a3f2-9265c65a4630","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-13T00:00:00.000Z","locationID":"JSB"}},{"id":"3297de2e-58c5-51c1-98e8-c36c46b33621","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to the amazing lettings team at Cannock. I was dealing with Faye who made the process as smooth as possible. I would recommend John Shepherd to all.","createTime":"2023-01-13T00:00:00.000Z","locationID":"JSC"}},{"id":"10e455ba-d644-566c-bde7-8ddba6f9288d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Senka and Alan throughout the process and they were both amazing, personable and made the whole process very clear. I couldn’t recommend them enough.","createTime":"2023-01-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"52e5452d-4357-5461-9a4f-288d1990acea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.","createTime":"2023-01-09T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8bf877c5-4c84-5bd6-8f3d-f7d9b7581747","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily who looks after my property is very diligent and professional. I feel in safe hands!","createTime":"2023-01-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"62378410-30d7-56f8-aa3b-04fc3bcc4408","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just wanted to say how pleased I have been with the efficiency and professionalism of the team at John Shepherd Solihull. My interaction with Lauren Foster and Faye Nicholls has been trouble free and professionally outstanding.","createTime":"2022-12-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7aba37f6-d73b-511b-b487-db95d8caf767","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way. I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.","createTime":"2022-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5b828361-9037-5b65-9426-6886e45dd857","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property has been managed really well by Lauren. The actions are swift and direct with good outcomes and the feed back is very good. Thanks","createTime":"2022-12-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3d8eda44-764e-5ecc-80fb-3cbf89d07438","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.","createTime":"2022-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c4a59c7e-6283-5428-90c3-6f1df78496bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍","createTime":"2022-12-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d52bfb21-23d3-527f-8841-c28d533a8310","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-12-06T00:00:00.000Z","locationID":"JSB"}},{"id":"5bfb367a-83e1-52f2-8c87-b280e4cedec0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional. Rented through them. They wont let you down. Totally recommend them","createTime":"2022-12-04T00:00:00.000Z","locationID":"JSB"}},{"id":"6f06f373-4627-5830-b585-fa85c24a09f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just used John Shepherd to lease out my apartment again. Drew and Megan were a pleasure to work with, they have been communicative, efficient and detail-oriented. The leasing process was smooth and handled professionally. Thank you Drew and Megan!","createTime":"2022-12-01T00:00:00.000Z","locationID":"JSB"}},{"id":"fa541aff-6b15-5eb2-95c6-b70945a0d9fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊","createTime":"2022-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9d3def20-1d5f-5b09-8ad8-12b9fef914db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.","createTime":"2022-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ea89c902-1d2e-586b-b293-e9596b084291","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Have had a lot of dealings with the lettings team in particular Laura Foster which I can best describe as excellent.Have had to deal with a few awkward managers maintenance issues and the response from Laura has been very courteous and efficient .Mick H","createTime":"2022-11-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c402c72e-d549-5795-b0a8-c0e1c3ec201b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My purchase would not have gone through if it were not for Natasha. She helped pull the sale over the line.","createTime":"2022-11-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"11c73f7c-50fb-51a7-b80f-a347c39b2472","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been with John shepherd as my letting agent for 18 months now, I've had an excellent experience with them as a staff team and as individuals. My property manager is called Lauren and she is brilliant! Nothing is ever too much she's always there to help and drops us an email every now and then to see how we're getting on, I can't speak highly enough of her! 10/10 would recommend using them","createTime":"2022-11-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8b89d85c-2678-5bb3-91ec-23d536d01004","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-11-19T00:00:00.000Z","locationID":"JSB"}},{"id":"0fe579af-7443-564b-a174-5462a5774ef3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita has been very helpful throughout our contract period! She works above and beyond to help the tenants such as working outside her working hours and always making sure everything is in good place! Thank you very much Gita!","createTime":"2022-11-14T00:00:00.000Z","locationID":"JSB"}},{"id":"ff94345c-b6dd-505d-8803-4dbc1bb31f58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was guided through a very efficient sale by Natasha Watkins at John Shepherd. She was quick to answer any queries I had, and I felt she was a \"safe pair of hands\".","createTime":"2022-11-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"28e1b6fc-7081-5d59-bd01-340c95df9815","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rented an apartment with John shepherd, lived there for a year and a half and had a very good experience. They are available and fix things in timely manner, I had the pleasure to rent with them.","createTime":"2022-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"cd334dfc-d64b-5377-8dad-1ba9a14dcd5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-11-01T00:00:00.000Z","locationID":"JSB"}},{"id":"f463a7c8-f31f-5bb1-a773-a8390abf2b78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at John Shepherd Collection, led by Harry Moore and supported by Jack Richardson, provided an excellent service selling our house. Although there were a few bumps along the road they were sorted out very quickly. On the whole the process went very smoothly. Highly recommended!","createTime":"2022-10-31T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e29a5c15-f843-5a9e-86d7-fd3318b865fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.","createTime":"2022-10-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7c15f8f5-dd0a-5960-99f4-31a3c7d3a81b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-10-18T23:00:00.000Z","locationID":"JSB"}},{"id":"9631b5ba-a5f3-5719-ba67-07495f9ee83a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.","createTime":"2022-10-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1702fa82-26bc-51c5-ae6e-8c86fd00e19a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd were stellar partners in helping me get my flat rented out immediately after completion. I was advised to go with them for the close personal attention they would be able to provide. As it happened, the flat was only on the market for 4-5 days and a tenant was in within a week. 2 years and a couple of tenancies later, John Shepherd continue to deliver excellent results for me. Lily and Kai in particular have been excellent at finding suitable new tenants and caring for my property. They always go the extra mile to close the deal and get the job done in record speed: professional, persistent, perfect! Thank you.","createTime":"2022-09-20T23:00:00.000Z","locationID":"JSB"}},{"id":"bcc04f3c-db0e-5d5e-9ce6-8146569f7760","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!","createTime":"2022-09-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4020b08f-01f6-5655-a671-f7209a4d231a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Senka was excellent the first time we rented out our home, she was the same for the second time. She, and the team working with her, supported us through the process professionally. This time there were more problems but the processes at John Shepherds identified concerns and stopped longer term problems developing. This was frustrating but so glad that the measures worked. We now have tenants that we are confident will be as good as the previous ones.","createTime":"2022-09-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b1074e58-3038-530f-85e0-d7cd14250130","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If I could have given 10 stars out of 5 I wouldn’t have hesitated. As a new to the scene landlord I had a flat to rent out in Birmingham and had the luck of the Gods to be connected to Lily Johnson at John Shepherd. Since taking it on she has been proactive, effective and efficient beyond my wildest dreams and the level of communication and collaboration to get things sorted and moving forwards has been outstanding. From the moment we made first contact to when the first tenants moved in it took only 2 weeks and she had a few hurdles to clear in the process. I am truly in awe of what she achieved and my level of gratitude can’t be measured on any scale. I am ecstatic to be taking this forwards with Lily and JS and looking forward to a long and happy relationship. If you are looking to rent out a property in Birmingham don’t think twice, contact John Shepherd. Your humble abode will be in the best hands imaginable and you can relax safe in the knowledge you have found an agent you can trust to look after your property and your tenants to your own high standards and likely beyond your wildest dreams like me.","createTime":"2022-09-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"23162887-daff-5cb2-88d9-7ca35938fbe1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks. Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property. Thanks Kumar","createTime":"2022-08-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"12ecc8e2-f7fc-5833-80a1-8e39db237ea9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Easy to use","createTime":"2022-08-26T23:00:00.000Z","locationID":"JSC"}},{"id":"cce5272b-0f36-566f-abb5-718e346b099a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just moved into my new house. John shepherd agents are professional. Especially Mr Westwood, Rickie. He helped me a lot. He answered my questions super fast and polite. Totally recommend this agent!","createTime":"2022-08-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f47ac49f-e41f-50cd-9cc9-19db31f3eb92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful through out the whole process of house purchase all staff go above and beyond very professional would recommend John shepherd","createTime":"2022-08-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"62a13237-7259-5785-91fc-94f91e31041f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent. Megan is the best","createTime":"2022-08-18T23:00:00.000Z","locationID":"JSB"}},{"id":"36a09427-6f09-5c76-88dc-aa755e3a60aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant! Grace, Shannon and Jordan we’re extremely professional, friendly and helpful in all the queries I had. They assisted me through the purchase in which I cannot recommend them highly enough. Thank you!","createTime":"2022-08-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"bacc0006-94fb-57e3-ace1-ddff49708e09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-08-06T23:00:00.000Z","locationID":"JSC"}},{"id":"539b9365-336f-5dbc-938c-100dea055fd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fortunately, I have great experience to let the first property in Birmingham through John Shepherd Estate Agent, where Samantha was the agent to handle my case. From viewing to let agreed, the process was smooth, and offered me extra supports in terms of extra viewing after confirmation, and any other problem I had about the property I encountered at the time of moving in. She was really patient and persistent. I would not hesitate to recommend Samantha and the team at John Shepherd Estate Agents.","createTime":"2022-07-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fbc2d794-32c8-5eab-b3b1-5d59f48ce053","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Where to begin - from my first meeting with Jordan all the way through to completion he was so dedicated, diligent and personable. He made life so much easier at such a stressful time. My partner and I felt he was a huge part of our house moving journey, it felt he was personally invested and sincerely cared about our situation. We had a difficult move, and he was kind enough to answer our many calls with calmness and optimism. We always felt he was going above and beyond, and can't thank him enough for all he did - he kept us sane! Would 100% recommend Jordan to anyone selling or buying","createTime":"2022-07-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a1b9836e-f252-5076-8c29-b6c5822dc1f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"although we had a really tricky sale Shannon Marsh who was overseeing our case in the final stages was an absolute consummate professional she really went over and above . She is warm friendly and really genuine but just totally professional and an absolute credit to the company we were selling our mum's house after her death so it was deeply personal to us and Shannon seemed to understand the sensitivity she works long hours i suspect in her own time i cant praise her enough","createTime":"2022-07-26T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"14ea63b5-a719-5caf-aee0-ef10042df2cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant! Natalie & Mia (sales) & Adrian (manager & valuer) we’re absolutely fantastic, extremely professional, friendly & so helpful. They assisted me through a very stressful sale & purchase & I cannot recommend them highly enough. I feel I discovered 3 new friends! I have no negatives at all regarding this Estate Agency.","createTime":"2022-07-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"34816b47-097a-5c30-aaaa-f97b159ce2bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment. Thank you very much Jack and Natasha","createTime":"2022-07-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"39fd5507-a1cf-5fc1-bbcc-bffbc4e2dc15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This team did a great job selling a property in Dickens Heath. Very professional and proactive and a pleasure to deal with.","createTime":"2022-07-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0b57a63b-06a1-534a-aad2-21d7a4cd8eec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents","createTime":"2022-07-20T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"084bf868-ea3e-53bc-bf78-04baf9ae70c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been with John Shepherd Estate Agent for a number of years and found that their service has been absolutely great. They have taken good care of everything with minimal of aggravation for myself. I would recommend them to anyone who wishes a hassle free service.","createTime":"2022-07-19T23:00:00.000Z","locationID":"JSB"}},{"id":"0d4b7001-4f93-5249-84eb-760682944a39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First Class all round! I’ve had reason to use Adrian and the team twice in two years. On both occasions I’ve had nothing but excellent, professional and courteous service. I would highly recommend the Cannock branch. Many thanks to everyone there","createTime":"2022-07-04T23:00:00.000Z","locationID":"JSC"}},{"id":"63ed09f5-6504-5b52-afb1-674b7f6438e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-07-03T23:00:00.000Z","locationID":"JBG"}},{"id":"3327e0c8-215c-5db7-bd9e-967520787670","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After selling via JS (see previous post) we were left in a situation where renting short term was our only option - thankfully the whole process has been just as flawless with their lettings department as it was with their sales department! We were stung quite badly by a local competitor (I don’t like to name names but Xact) however from our very first interactions with Alan booking us the viewing, Gail being a fantastic viewings rep & Jamie and Drew taking over once our application was in I’ve been floored by the service. It all went without a hitch. They kept us in the loop while we were away on holiday & Jamie even responded to me outside of hours to ensure I had the metre readings I needed when I needed them. I wouldn’t think twice about using JS again in the future & hope that in 12 months time when we are looking to purchase we will be dealing with them!","createTime":"2022-07-02T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"151b4a11-e397-5386-8520-2909791bc60f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Service! I recently used John Shepherd to market my property. I found them to be professional and efficient with the sale completing after only 6 weeks. I would definitely use them again.","createTime":"2022-06-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"fe759d3d-199e-54c7-b5ac-c488c7f835d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Smooth transition from 1st visit to completion! Being abroad, I expected lot of hurdles but the team was fantastic especially Adrian Giles! Thank you very much !","createTime":"2022-06-29T23:00:00.000Z","locationID":"JSC"}},{"id":"6aa2dd30-891d-5204-add2-b23e7539982a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .","createTime":"2022-06-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f90f9f6e-53dc-573b-874f-43e77cfca5bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So helpfull thanks Katie","createTime":"2022-06-26T23:00:00.000Z","locationID":"JBG"}},{"id":"2a5bb099-1536-5295-bf94-2b377638ed5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Positives: they were very quick to get back to me when I applied for the flat I’m renting . Communication has always been very quick and efficient. Any issues I have had so far in my flat have been dealt with straight away. I would like to mention Leah who has been a star dealing with any queries and issues right from the very beginning. Leah is definitely a precious commodity to John Shepherd and the reason why I feel so comfortable and looked after during my tenancy. Leah is lovely and incredibly efficient at dealing with issues. Nothing is too much for her: I am feeling happy and very settled in my flat . Cons The only issue I had , which is not John Shepherd’s direct fault, is the company they use to check references, Goodlord. I found it virtually impossible to speak to a human being. You can use the webchat. However , you “speak” to a bot after 5pm which proved a waste or time and it was incredibly frustrating. They use a software to collect information and documents and it is a straight forward if you upload exactly what they ask for. In my particular case , I have 2 different employers. One of them , BCC, had not issued payslips for the last 2 months ( they are revamping their payroll system and having issues with this) . So I wasn’t able to provide Goodlord with April and May payslips from 2 of my jobs as I didn’t have them. I emailed them via the Bot to inform them of what was happening. Someone from Goodlord left a message on my phone, suggesting to upload my work contracts and a letter from my employers, so I followed their advice and uploaded all the information as per requested. A few days later I was informed by John Shepherds that my salary did not match what I had stated in my forms when applying for the property ( Goodlord passed the information onto them) It was obvious that Goodlord was not looking at the contracts and extra information I had uploaded. They were still only taking into account the salary they could see from the payslips. The effort made to explain the situation, the contracts, the employers letter and the bank statements were not being taken into consideration. A simple 5 minute call with a human being would have been in enough to sort the issue out. In the end Sam from John Shepherd ,got in touch with them and sort it all out for me. It all got sorted out in the end but all the stress would have been avoided by speaking to a human being and not to a bot.","createTime":"2022-06-23T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"2dbad636-132c-5ec5-a227-e1aa50f26ce6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Shirley/Solihull have been absolutely incredible from start to finish with our sale. Special mentions to Jordan - who looked after us from start to finish & was helpful, knowledgable and nothing ever seemed too much trouble. Shannon was also a complete breath of fresh air. She went above & beyond constantly to keep us updated when our solicitors were difficult to get answers from & I’ve been blown away by her service and customer care. These two are real gems in a profession I know to be both stressful & highly pressured & have got us through the sale process flawlessly. I hope their hard work is rewarded as they are both huge assets to the company!","createTime":"2022-06-21T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eaa97576-8622-5be2-8587-9614d699edcc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I appreciate Megan’s provided excellent service with me even thought I am not success to rent the house due my personal reason. I would no hesitate to recommend to others. Thank you so much.","createTime":"2022-05-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b08f4b24-7560-5cf3-9a19-ce9ec1bea3a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely amazing service from everyone involved with the sale of my property Thank you Best wishes Dunc","createTime":"2022-05-15T23:00:00.000Z","locationID":"JSC"}},{"id":"1f3a5f2e-61df-5005-b408-35a1760099c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Lily, the senior lettings manager. We got way over what we anticipated for our rental property. Thank you so much!","createTime":"2022-05-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"ac9f1f1e-b391-52d3-aa0b-bbf00dd4b0be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been using John Shepherd as managing agents of our Birmingham properties for the past 7 years. They are always unfailingly efficient and sympathetic to any problems that arise. I have no hesitation in recommending them.","createTime":"2022-05-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f0d3054e-bb1a-540e-9d89-f26376911919","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, Rickie was immense Quality","createTime":"2022-05-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"99c421c0-5227-58e3-b31c-ab3d3957b447","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic lettings management and the same for the sale of my apartment too. Kai and Shannon in particular have been amazing throughout. Looking forward to working with you again and couldn't recommend enough!!","createTime":"2022-05-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4981e7ce-368d-56d1-907e-ad058270d344","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-05-08T23:00:00.000Z","locationID":"JSC"}},{"id":"f94c00cf-6aa2-5bb9-97dd-7db69f46907f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely great and trustworthy estate agent.","createTime":"2022-05-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e88d4229-b3f1-5feb-b0f7-cbb075d4a017","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish. Both Marilena and Sam were very professional, and extremely responsive. Completed a letting within 2 weeks of going to the market. Would certainly recommend, and will be using John Shepherd in the future. Mr Chapman","createTime":"2022-04-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"67c720f2-d7e8-5f0b-a176-cc792eb292c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again","createTime":"2022-04-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0a266a89-0236-5889-9c74-a5bd55615ef2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from the team at John Sepherd Lettings Dept. Thanks for helping me find my new home.","createTime":"2022-04-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1fec851b-4dab-5e17-8449-8a021b901818","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Adam showed us round our property and helped us with everything we need and was really intensive when moving in","createTime":"2022-04-03T23:00:00.000Z","locationID":"JSC"}},{"id":"c74deb07-7262-57f9-b24a-397ce9ed8ae5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I didn’t opt to use John Shepherd when selling my house. I had nothing but issue after issue with my estate agents and solicitors. John Shepherd Cannock branch were the agents who sold me my house and honestly they were brilliant. I dealt with Natalie mostly but sometime Spoke with Mia and Adrian. They all went above and beyond to help me and I got more information and action from them than I did my own estate agents and solicitors. My only regret is that I didn’t use them in the first place. Thanks for everything you did!!! Kris","createTime":"2022-03-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e758b6c7-aaa7-5c42-82e7-86bab7afd22a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cannock office did a brilliant job. We were away for some of the time and they conducted tours for us. Extremely well marketed and valuation was spot on , as was the sales strategy. Along the way there were a few hickups but they remained very accessible and helped solve these iissues very professionally. We exchanged last week and complete on Wednesday. Very fair charges and would not hesitate to recommend to anyone at all.","createTime":"2022-03-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f1bd34e9-6360-5cdd-bb7e-cea4ebca42da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan is our coordinator and she arranged everything easily to make us to move letting and she is also very polite and kind.","createTime":"2022-03-08T00:00:00.000Z","locationID":"JSB"}},{"id":"d6598099-3bb1-52e8-8da6-61e0cecc812e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend using John Shepherd, they have supported me through the process of renting a property and I’m sure that if I purchase a property in future I will try and do it with them, they were fantastic.","createTime":"2022-03-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b521468e-6667-5473-a4ff-6ea1797c0117","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently relocated from South Africa to Birmingham. In trying to secure a rental, I had called many agents and Smart Homes-John Shepherd Lettings was an agency that stood out from the rest. Hannah was extremely welcoming and friendly and she was most helpful in arranging viewings. Alan was also very professional and very helpful. I would highly recommend John Shepherd Agency. They aided us in adjusting in a big new city and for this wonderful treatment, we are grateful.","createTime":"2022-02-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7662cb5f-42c0-572e-bcd9-f2ff63110396","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No hesitation in recommending for all your house sale needs, they don’t just care about getting the sold sign up like some but care enough to get you through to the end of the process, Adrian and Natalie go above and beyond to help with any complications and always keep you fully informed of any developments","createTime":"2022-02-25T00:00:00.000Z","locationID":"JSC"}},{"id":"7927c55a-5a71-5b1d-9597-94c462ffb077","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Pleasant and smooth experience! Saw the apartment, booked it/agreed, all documents and verification were done online timely. Moved within 20 days from viewing. Nice and detailed documentation, inventory, continuous support and assistance. Special thanks to Megan Johnson. Post move support was excellent and always got reply and response from John Shepherd. An all star experience indeed. Location: Birmingham, UK","createTime":"2022-02-23T00:00:00.000Z","locationID":"JSB"}},{"id":"dec18cb6-1b09-57ba-8491-f91d411591d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very polite, friendly, helpful and professional from very first point of contact and throughout. Would definitely use again if I needed to sell a house, communication was above and beyond. Thanks all","createTime":"2022-02-23T00:00:00.000Z","locationID":"JSC"}},{"id":"749f9666-f8cd-5906-b2bc-89c32a55d84f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience dealing with Jordan, Sophie and Shannon throughout the whole process, from valuation through to completion. The whole process has been smooth. Exceptionally professional and really helpful. I’ve met Jordan and Sophie, outstanding customer service from them both, they are both really personable and they couldn’t do enough to help me, I can’t thank them both enough. They made selling my house so stress free and such a smooth process. I wouldn’t hesitate to recommend John Shepherd, excellent experience. Thank you so much!","createTime":"2022-02-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6d5f6026-6a4c-598a-b376-5cf9969ba4e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing company","createTime":"2022-02-22T00:00:00.000Z","locationID":"JSB"}},{"id":"b72721ea-c8c2-5b53-809f-d62eece012e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A mention for Gita, whom has looked after my property interests competently in every way. Nothing is too much trouble and she clearly has her clients best interests at heart, professional through and through. Keep up the good work Gita!","createTime":"2022-02-21T00:00:00.000Z","locationID":"JSB"}},{"id":"b3b9465f-0882-57cf-a545-4748926cb2aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Gita our Property Manager you are always available, always professional and an asset to the Company","createTime":"2022-02-17T00:00:00.000Z","locationID":"JSB"}},{"id":"602022f2-0ddd-5bd2-be73-ee410ee4b9ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.","createTime":"2022-02-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"38219fe3-d6e8-549d-82ad-70695fa1db39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard ! Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.","createTime":"2022-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc5c3623-27ed-5675-916c-8f07f8315aad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Everything was so organised and thank you Lily for your great help Would definitely recommend Lily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.","createTime":"2022-02-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"60b9f4b8-8c89-5307-a001-2acaa56dc250","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a fantastic experience with John Shepherd especially Lily with her expertise and friendliness she made our experience very easy and stress free even using her own free time to accommodate us,it was an absolute pleasure working with Lily she was so professional and kind thankyou so much Lily.","createTime":"2022-02-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"59a8f134-fb8d-5c9f-a296-ec47585db035","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic People to work with, very professional and always ready to assist with any questions. I will be using them again n the future. Would like to thank Natasha Jack and Liam for all their hard work","createTime":"2022-01-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dae875c7-2449-5683-96b1-b1f5ada73457","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t fault Drew at all to be fair. Nice bloke, consistently kept in touch, wasn’t pushy; very friendly and genuinely helpful. Was good following the move in as well and has so far stayed in touch which I rate highly. Would recommend.","createTime":"2022-01-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"fe0c41da-1ddf-55b8-973b-ad7d626ec7de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️","createTime":"2022-01-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc49fd86-1394-5102-b172-3dac227aa973","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional approach to tag team and help customers. Loved they smoothly transitioned tasks and helped in getting a property for me. Clear and transparent timely communication.","createTime":"2022-01-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f53e34b6-0b78-53d8-8225-d7171a817c3b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Couldn’t fault anything that Jordan and Sophie did for us from start to finish of our sale. Jordan was extremely professional but very personable having to deal with the trials and tribulations of a probate sale.","createTime":"2022-01-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a98ec692-e234-508f-83a3-358a76e7aece","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Love people and very helpful and special thanks to mia","createTime":"2021-12-22T00:00:00.000Z","locationID":"JSC"}},{"id":"0266413f-b0bd-578b-88dd-020b9b04efac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent attentive service, good communication throughout pre-sale & sale, couldn't have asked for more. Thank you again Katie & Natasha.","createTime":"2021-12-21T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"98b07eff-1e69-5a9c-9eee-842bd538f84e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The letting agents were friendly and helpful over the phone and via email. If I needed to query anything they provided quick solutions.","createTime":"2021-12-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7d5a0fd0-af12-513c-a3e7-f15563e7197b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful we had never sold a house before so were blind to what to do,but they were always on call for advise and help very friendly and professional","createTime":"2021-12-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"817bb869-2f94-5283-aa83-8b455fbf3fd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We rented a property through John Shepherd. And they were excellent. Our contact, Rickie Westwood, was brilliant. I would 100% recommend.","createTime":"2021-12-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ef40143f-a5d9-5fac-a7a7-c4577363332a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A highly professional agent with in-depth knowledge of the property and the market.","createTime":"2021-12-07T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"24526378-7487-589b-a700-69753f7e8902","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely people, great response times, they got us into our new place without any hassle at all","createTime":"2021-12-01T00:00:00.000Z","locationID":"JBG"}},{"id":"60695899-6fc0-5ce3-84dc-408195e22aeb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just sold our family house we brought it back in 2011 though john Shephard’s and now sold it through with john shepherd such a good experience with the team harry was so helpful though out the closing of the deal","createTime":"2021-12-01T00:00:00.000Z","locationID":"JSB"}},{"id":"d6414165-2c72-53b7-ac2d-fa8be4c32465","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A professional and competent sales team and no up front charges etc.","createTime":"2021-12-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7efa8a83-f329-5479-82cb-1bbfa64dd9a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently sold two properties through John Shepherd in Shirley, Solihull. Jordan and Sophie looked after our house sales and Shannon the after sales service. Their professionalism and attention to detail has been really excellent. Any issues were resolved very quickly. We really can not thank them enough, selling a property can be very stressful but they went out of their way to make both sales go through as smoothly as possible.","createTime":"2021-11-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"48a6182e-2ddb-5a31-aa72-b4c3743de276","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional, friendly, quick to respond, got everything sorted for us. Very happy with the service, thank you!","createTime":"2021-11-23T00:00:00.000Z","locationID":"JBG"}},{"id":"98c203c4-bcb4-5581-add8-72e838512ac1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used John Shepherd for many years when renting our apartment in Edgbaston, Birmingham. When we decided to sell they seemed the natural fit as they knew the property and surroundings well. Whilst the sale took some time to complete, through no fault of John Shepherd, we would not have got there without the guidance, patience and perseverance of both Emilie and Shannon. Through the process they were always on hand to speak to and they did not hesitate to step in when we encountered difficulties with the buyer and the property Managing Agents. Thank you both for achieving an asking price sale - both ladies are a credit to the John Shepherd business. Thank you both and well done.","createTime":"2021-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bf2e9a0f-8aa6-5c8a-863d-2e82d4e60301","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the staff are great. They are friendly and knowledgeable. Without taking anything away from the team I feel that I must take time to give special mention to Katie who is simply amazing. Her responsiveness, professionalism, knowledge, reliability, friendliness, punctuality…I could go on, cannot go unsung. One in a million. Every office needs a Katie!!","createTime":"2021-11-06T00:00:00.000Z","locationID":"JBG"}},{"id":"a7ab6d22-7920-5769-b75c-fd831edadf0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cannot rate John Shepherd highly enough following the purchase of our house. Firstly - they did a great job marketing the property. Secondly - our solicitors were frankly hopeless (separate review has been left), but John Shepherd were great with keeping us updated, pushing things along and keeping a dialogue open between the parties (which all of the solicitors seemed incapable of doing). Special shout out to Shannon Marsh - a tenacious operator, kept calm when I lost my mind, extremely practical and commercial, and was constantly pushing all the parties along towards exchange and completion. She’s absolutely fantastic.","createTime":"2021-11-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ff4ac3b8-9fa0-5c51-9ca2-72e100562303","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily and her team have been excellent to deal with. John Shepherd has just let a property for me and exceeded my expectations in terms of the rent achieved and how quickly the whole process was handled. Lily has been proactive, helpful, professional and at all times a pleasure to deal with.","createTime":"2021-10-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"63c66066-672e-511d-85bc-37a042795ad8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.","createTime":"2021-10-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"57aa338f-89d0-5e4a-9d67-49cfff1cf3cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the initial email enquiry to meeting to view the property and all other stages the communication and service was excellent. I would particularly point out the professionalism of Rickie Clarke as a high point of working with John Shepherd in securing our property. His diligence and integrity was first class and I was very impressed with him and his experience. Having also needed to access the maintenance support provided by John Shepherd I can also say that their system is quick and the staff are very understanding and helpful, in particular Faye Nichols.","createTime":"2021-09-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a38c3f9f-c15c-5e65-a684-2d1e1c179559","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John shepherd is a very good property agency. Friendly and professional services, great team to work with. specially thanks for Sophie and Jordan. I definitely recommended. Jenny","createTime":"2021-09-01T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"c9c1b2ee-f61d-56bd-b317-47f5643fcc78","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Property Manager Gita Patel has always been helpful and has guided through all aspects of rental and final hand over gave support in handover readiness again thank you for your help","createTime":"2021-08-30T23:00:00.000Z","locationID":"JSB"}},{"id":"74a9702d-f87b-5133-ab3d-86e29506878e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had an excellent experience with John Shepherd selling our parents house. Sophie was first class from start to finish offering sound advice with very good, efficient communication through the entire process. Many Thanks to Sophie, Shannon and the team.","createTime":"2021-08-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"e6c6570b-341d-5168-b2f7-454ab8d25207","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a wonderful experience with John Shepherd in Birmingham. I want to say thank you especially to Lily and Meghan Johnson and Kai. Thank you guys :)","createTime":"2021-08-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"337e9313-ff26-53a9-b106-0f74d35ce659","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-08-19T23:00:00.000Z","locationID":"JSB"}},{"id":"d5f8efc1-73b3-5266-8dc5-f3774bacb2cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent is really efficient and responsive. Prompt response.","createTime":"2021-08-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f44c91c3-503a-5f36-bb2b-aa6a2714e838","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Charlotte has been offering continuous support during my stay with John Shepherd. She has kept me updated with everything that needed my attention and always been there to answer my questions. Thank you!","createTime":"2021-08-11T23:00:00.000Z","locationID":"JSB"}},{"id":"e613df38-2319-585a-832c-4ca437861db9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!! If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands. All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.","createTime":"2021-08-10T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"26ece559-9b49-5976-ad64-765be919361c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having just arrived in the UK for a new job finding a place to live was a major challenge. Rickie and the team at John Shepherd Solihull went out of their way to help me. The viewing was promptly arrange and professionally carried out. As soon as I decided I wanted the property Rickie pulled out all the stops to make it happen including dealing with making payments from my NZ bank accounts. The keys were ready for pick up in less than a week. They were both professional and kind. I can’t recommend them more highly!!","createTime":"2021-08-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4bfa9e96-67bd-5eca-8faf-73caad435ada","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service provided by John Shepherd. Jordan managed to sell my property quickly and was friendly and helpful from start to finish. He dealt with all queries promptly and efficiently. Would highly recommend.","createTime":"2021-08-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4d5778c8-1445-5e42-ae5f-9872efcc8e5d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-08-01T23:00:00.000Z","locationID":"JSC"}},{"id":"d4cd32fe-fa79-5adf-b441-1bd9d5c3e534","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had a great experience with John Shepherd, Rickie is very helpful and provide excellent support to us. We really appreciate it & the communication was spot on from the start! Thanks again to Rickie & the team Daniel Lee & Ada Leung","createTime":"2021-07-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6d94f19b-9a4e-5703-9d05-10bab0db5bc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An efficient and professional service provided by Drew & Lily at the Harborne branch. Recommended!!!","createTime":"2021-07-24T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"df0a11f1-cb7c-5581-9b85-b6461a9219a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service- put on the market to SSTC within 48 hours at over asking price! Emilie, Jordan and Sophie all did a fantastic job and we couldn't have been happier! Would highly recommend.","createTime":"2021-07-22T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"7c158c6e-5184-5fa6-8e77-030ab3f0710d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily Johnson persuaded us to come back to John Shepherd after we had switched away. She recognised the issues we had and managed it so that it worked for us. She is responsive, understanding, and above all professional. We are very pleased we moved back","createTime":"2021-07-18T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0aa14ebe-06df-52c7-bc8a-2f264cba6e08","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"This is a good experience to rent this house. Lily is a good staff. She responds patiently and efficiently.","createTime":"2021-07-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f55b9372-ae8b-582d-822f-23dd6377deac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.","createTime":"2021-07-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"11eb8686-e426-58cf-96c3-d9a89bd5f021","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thanks to Ailish and Rickie at the Solihull team for their work during this busy time. It's rare to find estate agents who genuinely want to help you - they've been polite, quick to respond and transparent throughout the entire letting process. We're now comfortable in our new place and just wanted to drop an appreciation message. Many Thanks, Conor and Charlotte","createTime":"2021-07-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c7a353a-e549-505c-af9f-12b3bbe4e51f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gita is a tremendous asset to John Shepherd. She is always helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. I'd be happy to recommend her to any landlords.","createTime":"2021-07-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4e4a240a-237a-5218-b2e4-4521a4a285df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, and great communication, from Carly and Co at John Shepherd Lettings in Solihull. If you are looking for a company to look after your buy to let property then I would recommend them.","createTime":"2021-07-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0afac82a-a49a-579f-94d9-e97e95962795","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.","createTime":"2021-07-08T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4fba24ad-41bc-5f6f-b7aa-96423e29519c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My interaction with the team in Shirley was the purchase of my new home, from the first interaction I was impressed and it made such a smooth process during a difficult time before the stamp duty holiday. Jordon was our first point of contact when we viewed the property creating a relaxed atmosphere, he was able to answer questions that we raised (unlike some viewings that we had been to) and followed up after when needed. Sophie was managing the next step, I had not purchased a house in 20 years and Sophie walking me through the process and put me at ease during the negotiation stage, thankfully for us our offer was accepted. I want to thank Sophie for her patience and professionalism during this stage. Next was Shannon who provided me sound information about the process and where we may need help during the process of managing the solicitors. Amazing service and if I were ever to move again would certainly consider using John Shepherd.","createTime":"2021-07-04T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d02b3633-685d-50cf-bc35-4619b38cdf07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend John shepherd estate agents in Cannock. Tom Francis was so professional and helpful with finding me a property to rent. He made sure the process was smooth and quick as I gave him short notice to get into the property. Would definitely use again if I needed too.","createTime":"2021-06-30T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ee376b7-ae50-5327-aaa2-595867484395","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t express how much I would like to thank you all at John Shepard Collection especially Gurdev and Harry they have more than bent over backwards for my family and sale of our house. It wasn’t straight forward at the beginning as we had built the house ourselves and there was so much paper work that we needed to get for the sale to commence but with all there help and guidance we got there in the end with there advice and patients they done more than there job and for that I am very grateful I am now all sold and looking for our next adventure thanks again guys all at John shep ❤️❤️❤️","createTime":"2021-06-29T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"da624fbd-6007-5f98-8aeb-5e3005484710","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rickie was hugely helpful in securing a suitable new home in this area. He is a credit to John Shepherd!","createTime":"2021-06-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f4d85a66-8e27-51eb-8efe-5d4e62fd86fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.","createTime":"2021-06-17T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"5bb66843-5e34-5898-8c55-5fe3fd904b9e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-16T23:00:00.000Z","locationID":"JSB"}},{"id":"b3965753-b303-5410-ac96-5dff65f62182","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been in my property for 20 years, and I have just lately had a few issues, but Gita Patel at John Shepherd, Birmingham has been a great help, getting things sorted out very quickly and efficiently. She always replies to my emails promptly and my wife and I are extremely grateful to her for being so supportive and professional in her role as property manager. 10 out of 10","createTime":"2021-06-16T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"03fc6669-1c48-59cb-8bdc-eb323bd05ac3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon Marsh, Head of Sales Progression was incredibly helpful with managing the various parties/solicitors and keeping things moving. Quick, responsive and professional.","createTime":"2021-06-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d48ce2f7-6d49-5a7b-8212-e834e084cda7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good communication from Rickie throughout our application process, making it all very easy and straightforward.","createTime":"2021-06-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"245f1e25-b059-58c7-a68d-f90a71d7de93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ailish McGowan once again secured a tenancy for us,ensuring there was no void period. Her communication and effort are a credit to the Solihull Office. We also dealt with Rickie who was quick to respond and both are a pleasure to work with.","createTime":"2021-06-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1a1da11d-43e0-5275-8bf7-9f736ddc645d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble. Highly recommend.","createTime":"2021-05-31T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"596113ee-31dd-5225-80e7-8dd87a37b70a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x","createTime":"2021-05-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"618618d8-86ed-5bf5-acbc-4322114c5f4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was incredibly helpful in supporting me from the start of my move right up to the day I got my keys. I’d 100% recommend Megan and John Shepherd for anyone looking at new flats in Birmingham city centre","createTime":"2021-05-28T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"98d94171-ec10-5117-918f-138538896cc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I bought a house through the Solihull branch. Fantastic staff who were knowledgeable and enthusiastic and could not do enough to help. Jordan in particular was very good and always helpful. Nice surprise welcome gift on completion- small things. Even after completion they try to assist. Thankyou !","createTime":"2021-05-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"94b5f821-daed-5917-b8bc-15a6e2370433","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up. Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.","createTime":"2021-05-06T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b64d071e-c68d-57b4-ae16-b3b0bc88f761","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-05-02T23:00:00.000Z","locationID":"JSB"}},{"id":"dcfeeb33-a256-53eb-a95e-1d271e9f11ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks a lot Megan for all your time and efforts throughout the tenancy process.. you have been so helpful and make our apartment moving journey a smooth one...","createTime":"2021-04-25T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"748434c4-dda5-5e39-8a18-34ce8137943a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help","createTime":"2021-04-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"b1fee5df-125a-549f-b3dd-ae21e2b2c785","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Destinee was fantastically helpful from start to finish with helping us acquire our new property. She has shown an abundance of knowledge, been speedy with her responses to any queries we have had and at any time things didn’t run so smoothly, Destinee was our go to person to find a quick resolution. Thank you!","createTime":"2021-04-05T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"4aff804a-a0fc-56d4-9f51-8f8ab4bbc6ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-03-31T23:00:00.000Z","locationID":"JSC"}},{"id":"5e1232b1-7a04-5b6a-b836-7c7a579e3ccb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan & Lily have been great to communicate with from the get-go and made sure all our tenancy related questions were answered quickly. They are very approachable as well. Many thanks for your help!","createTime":"2021-03-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dae40f3e-e587-5736-a300-8d8732e67392","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had Destinee Rowe as our estate agent for our rental property in Harborne. She was very professional and dealt with our requests in a timely fashion. John Shepherd have been easy to contact and responsive with updates and repairs to the property. We are very happy with the service we have received.","createTime":"2021-03-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"85633163-bc63-528f-bc3d-386b8d2e46a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service I received from Ailish and her colleagues was excellent. I would definitely recommend John Shepherd.","createTime":"2021-03-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f39bf1c-22c2-577b-b2fa-8dff6405adf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, Shannon is friendly, professional and helpful who took us through the purchase, thanks!","createTime":"2021-03-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ad8cba5b-af8c-5767-af46-156b60597c91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and friendly. Gurdev guided us through the sale of our property with the support of Harry. Can highly recommend them both. Would not hesitate to use them again. Take the hassle out of selling and let them do it all fir you. Thank you Gurdev.","createTime":"2021-03-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"431fadd3-5f04-58f3-a47f-b55cc9a2a983","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.","createTime":"2021-03-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f8bdd74d-14a6-52ae-9261-f944a4a7cc3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren from John Shepherd made buying my new house an absolute pleasure! I’m absolutely in love with it! Would thoroughly recommend!","createTime":"2021-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"90c5f8c8-d1bc-517e-98b5-1149cecaa93d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan offered a good service with quick response and she’s always ready to help","createTime":"2021-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8218eeff-a156-5bd5-9082-742467ba1acb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lilly Johnson Lilly gave an excellent service. She helped whenever and wherever needed.","createTime":"2021-02-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"73077fce-62c9-5123-86e2-e16926349243","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!","createTime":"2021-02-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"824c13ed-6449-500e-ac9c-820c2debc109","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Lauren and she was just fantastic. So full of knowledge and able to answer all the queries I had about the property. She made the whole viewing experience so easy and enjoyable. Lovely polite girl and I’d hope to have her again for another viewing. Couldn’t recommend her enough, brilliant service!","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3b626b85-869f-5d44-8f01-a20be2f88fa3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"LILY in particular was very helpful she was polite and always respectful towards me. The references took a while to complete due to my own circumstances. Lily understood this and supported me so i was finally able to obtain the house i had chosen. Great customer service and a truly lovely lady.","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8359b556-5a95-5d0c-8ff0-300d636c30a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and professional. Accommodated all our requestes to the best of their intentions and helped us close a sale with their clients. Gurdev and Harry are worth mentioning as they were a great help in our buying process. Highly recommended estate agents.","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"eee3f39b-ccc2-50c3-84b1-c5478040cbe8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren sold my mother's house and she was very professional polite and kept me in the loop. Id like to personally pass on a message that we was all very impressed by her service Thank you","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b96b019b-9832-553a-9e19-e0ee1d97f1ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren from Solihull branch has been fabulous ! She was super helpful helping me and my family search for our new home. Amazing service","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3c197de7-5a1b-569d-9571-f60b7715eba4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Seamless experience, thoroughly enjoyed working with them! Thank you all so much for your help, I love my new home!","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7e3dc3c2-2590-5814-a52f-7339c1111e8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren helped me with getting some great mortgage advice, thanks for your help","createTime":"2021-02-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8128c657-5067-56ae-ae39-f30a740eddf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Katie and the Team at Securelets. Seamless, professional, helpful and supportive throughout the entire process making every element of my rental easy. Would highly recommend on every level.","createTime":"2021-02-24T00:00:00.000Z","locationID":"JBG"}},{"id":"c1852e6a-2a5e-503e-acc0-66bf2c6cf145","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily at the Birmingham office was so helpful in helping me assign my tenancy quickly and efficiently. There were small niggles with the agent's computer system at the start of the tenancy but since this they have clearly adapted well to online services and are able to perform a full range of functions. The online repair feature is particularly excellent. Thank you for the great experience!","createTime":"2021-02-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a5a9e2de-8f0d-50ef-b473-83c95647a9d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently sold our home through John Shepherd estate agent Cannock. I was very impressed with the service from start to finish. The team are very professional and the communication all through the process was excellent. I would highly recommend this firm. Thank you","createTime":"2021-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"dc13c109-fbcd-5fad-815c-fb46fdd9e420","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rickie and Ailish in Solihull have been brilliant in helping us renting our new house. Kept us up to date throughout the whole process and prompt with getting back to us on questions, even the smallest and silliest ones! Couldn’t recommend them more 😊","createTime":"2021-02-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"92c6214e-a29d-553a-a26e-baf20be5439e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.","createTime":"2021-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c9e379a4-15bb-5d9d-9dc1-7be049484278","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to thank Destinee and everyone else who I spoke to for making my move into a new home a reality. Everyone was so polite and communication was spot on at all times so thankyou again to everyone at John Shepherd","createTime":"2021-02-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"11228a88-888c-5677-9626-cb572cf0d44e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was looking to move within Birmingham city centre and had responded to an ad online for a flat that was being advertised by John Shepherd. Megan responded to me and quickly arranged a viewing. It was completely covid-secure and she was so helpful in understanding what I wanted. When I didn't go for the initial flat, she sent me lots of other options with my desired features. I narrowed those down and viewed my dream flat! Megan responded so quickly to all of my queries and just two weeks after viewing I had already moved in! There were a few minor maintenance issues on move-in but these were dealt with so quickly and I was kept in the loop every step of the way (shout out Kai!) I really couldn't recommend Megan and her team at John Shepherd enough. They are professional, friendly and deliver a service that is lacking in many other agencies. I would really recommend using John Shepherd if you are looking for a property in Birmingham.","createTime":"2021-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"51ea6cb1-804f-55e7-a0b8-adb7e750afde","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having made arrangements for Adrian at John Shepherd to come out and value my property, he did so in the most professional manner. Each room was observed and the advice given was brilliant. The house went up for sale and he was there every step of the way, nothing was too much trouble and every question asked was professionally answered in detail. He was there from beginning to end and was always on the other end of the phone when I had a question or query. A professional throughout the sale and a credit to the company. I would definitely recommend John Shepherd (Cannock) to anyone who is thinking of moving as their service is impeccable. Thanks Adrian!","createTime":"2021-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8648c5db-f32f-51ed-bc45-bd281e90690b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.","createTime":"2021-02-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e68ef6e7-d96c-58a8-a6b5-252dc6852acc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5dc4d090-6267-5724-801a-31f170b8d7c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e05741d2-e9bf-5eb8-8719-e31f89cad47b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren and Katie have been instrumental in finding me the perfect home. Both have been diligent, professional, supportive and prompt. From the start of the process to the finalisation, Lauren and Katie have exceeded all expectation. I cannot thank them enough. Thank you for your help. Highly recommend these ladies from John Shepherd.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d8ece25b-973e-525b-9420-78d374e83319","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4c9347e8-f135-526e-adab-5076293bc8a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from Lauren! Lauren could not have been more helpful - particularly as I didn’t fully know what I wanted and was struggling to make a decision. Lauren was able to help me visualise rooms and really made me feel confident in my choices.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"357dbc9c-3844-5e3a-99b2-74aa028fade2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack from the Solihull Branch and Emilie from the City Centre Branch have been great! Both have been very responsive in helping me and my family on our search for a new home! I'd highly recommend John Shepherd!","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"34af8f5b-8613-5f69-9858-1a473e0b1bd3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie & Lauren sold my mothers house for me, the whole process was smooth throughout and they were always at the end of the phone when I had questions! Would highly recommend them to anyone","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8e6eb40e-7fdd-5fcb-9ba6-e3bdc22feb53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me. Made the whole process so easy.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c0d592e8-da3d-55c2-8e42-018dd2d3187d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lauren was so helpful with viewings and recommended me the best solicitors! Everything is running so smoothly and made my purchase so much easier!","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"20c7f97a-b781-5900-9eb6-4db9b0c3a169","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service from Lauren and Katie.Very helpful throughout the whole buying process from finding the property to getting the keys. Definitely recommend them.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3773459d-a1d5-5442-ba0b-a1c85d36ae95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy to communicate with. Feedback given every week regarding the listed properties, shows good reliability and effort. Exceeded expectations.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c807fe48-3f76-5dc1-b1b0-7620f9675fd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the customer service I received from Lauren, she was very accommodating and helpful!","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d4ec6fed-3588-575f-a4b8-b187661bc9f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.","createTime":"2021-02-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6cc787f8-cbba-5b06-88dd-87de311a4d3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lily has been exceptional sourcing reliable tenants and providing ongoing support as we look at other potential investment properties.","createTime":"2021-02-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e2b37ce8-6605-5269-a7a1-341782de8300","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future","createTime":"2021-02-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"ca814279-e4a3-56b7-90bd-586a4650b2da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really good customer service from start to finish. Rickie who dealt with my queries and lease of property especially. Rickie understood my circumstances and went above and beyond to help me to secure my flat rental. When collecting keys he was professional and helpful and made sure things ran smoothly and kept in contact through the process.","createTime":"2021-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6e6ba499-ce72-5098-a677-8320c78d41f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with John Shepherd Estate Agents. Harry was well presented and very efficient from start to finish. Highly recommend.","createTime":"2021-02-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"3795f748-21c1-5f02-b55d-2d41b6f2f6a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home. Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.","createTime":"2021-02-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bdb4ae4e-06c0-5576-8aeb-9a01ff012a8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was very helpful with us securing the flat we wanted, her responses were always prompt and she kept us updated every step of the way, she made our first flat hunting experience very comfortable. Thank you :)","createTime":"2021-02-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0c61a3af-09eb-5fbf-97f8-04332eaae389","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rented a place through John Shepherd Cannock. Marilena and Brendan were absolutely lovely in their approach to the whole deal. They were always proactive and sorted out all teething issues. Marilena went beyond the call of duty and helped me out even on her off day. This approach of the team means I will probably approach them again in case of any further needs. Definitely go ahead with this office for your needs!","createTime":"2021-01-29T00:00:00.000Z","locationID":"JSC"}},{"id":"019f8806-6211-5175-8dbb-75dd7b24a967","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was very helpful and dealt with my questions in a timely manner. Thank you","createTime":"2021-01-28T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bab2ab31-7bf9-58a1-989f-cd9684893f89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were impressed that Lily at JS was able to find tenants for our apartment in a relatively short period of time, in a highly competitive market. We recommend them over other agents in Birmingham who we have used. Lily is proactive and quick to respond to queries-thank you!","createTime":"2021-01-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"906c5639-252a-53f7-af28-e6a326cbe50c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a Construction Main Contactor we were looking for a flat in Birmingham city centre. We contacted Lilly who found a flat which suited our requirements in Temple House. Lilly was very professional in all her dealings with us and has great communication skills, a five star service. We would have not have any problems in recommending Lily to any of our sister construction companies,","createTime":"2021-01-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d174d477-74a0-54d0-8bee-6a29a3732592","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great help from Lily on the lettings front. Not only did she source a new tenant really quickly when the previous tenant decided to leave, she also worked to have the new tenant bring forward their lease start date to minimise my void period. Highly recommended!","createTime":"2021-01-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d43c71a0-7cff-5874-b939-bc4d000bf013","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have no words to thank Megan and all the team from John Shepherd enough, they are really kind and nice , very professional and everything was sorted in 2 days to rent a flat . Thanks again","createTime":"2021-01-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e8873766-b745-5a1a-8195-b7d4e3d3840b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic agency. Very professional and nice people to deal with. They provided constant updates and went the extra mile to find potential buyers. Shannon really kept me informed once the sale had been agreed and kept on pushing both sets of solicitors for resolution. I would highly recommend using their services","createTime":"2021-01-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2dec913e-e631-519b-94df-c2da6e2d107d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Finally, Estate agents who actually CARE. All the staff at the Redditch branch are wonderful, kind and helpful people. Nothing is too much trouble. I feel I need to particularly mention NATALIE. Natalie seriously exceeded our expectaions when we moved house. From our enquiry to moving in, she delivered a very professional service but it was the extra kindness, friendliness, patience and understanding throughout that was of such value to us. Jeremy McGinn must be very proud to have such a wonderful person representing Securelets. Other Estatge Agents ought to receive training from this team of remarkable people. Thank you so much for being there for us.","createTime":"2021-01-24T00:00:00.000Z","locationID":"JBG"}},{"id":"4b0233ff-4846-5834-ad76-87522a793ba0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Destinee Rowe provided my wife and I the type of information we needed to make a decision around the property we went onto to rent with John Shepherd in Edgbaston. We found Destinee to be friendly, helpful, flexible, patient and not pushy in any way.","createTime":"2021-01-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"712e36c7-7ca9-5fc6-b3d2-cd7e4346ddfe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I currently relocated to Birmingham and with the help of John Shepherd Estates Agents, I was able to secure a wonderful flat to stay in. From first contact, enquiries and response, through negotiation to processing, moving in and reporting of incidences, Lily and Brendan were very supportive. Thank you and great work done.","createTime":"2021-01-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c566728b-a2f1-5df5-8cad-74e51ba06199","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.","createTime":"2021-01-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6286a959-f05d-59b1-b15e-75362c70265c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well. Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.","createTime":"2021-01-15T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"69e92c6b-a0f8-5804-a94d-cce8999d6fd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A huge thank you to Katie, Lauren and Shannon at John Shepherd Solihull. The service I received throughout the sale of my property was second to none. Professional, attentive and most importantly proactive. The quality of the video and images produced of my property were like non I have ever seen, in such unusual times I found this virtual viewing platform to be essential. Worth every penny and would not hesitate to recommend this company to anybody. Thank you again!","createTime":"2021-01-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b6b07cbb-5cbb-5ffa-a5d1-e6563ccfc780","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic experience dealing with Katie at Jeremy McGinn - I wouldn't trust anyone else with lettings, either as a tenant or a landlord. Efficient, knowledgeable and professional.","createTime":"2021-01-12T00:00:00.000Z","locationID":"JBG"}},{"id":"a51ac93d-43ac-54e0-b2b5-3257af7fbf48","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"the service was both friendly and efficient. Really excellent.","createTime":"2021-01-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a8fe272b-1a7c-5ec8-a369-8b341a08df16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would recommend this estate agent with confidence knowing Adrian and Sam will do all they can to make the sale go as smoothly as possible...They are both friendly and will always go the extra mile to help and advise...","createTime":"2021-01-10T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a09084ae-55e3-52d4-a30a-2ba1b2a1469d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at John Shepherd have sold several properties for us, most recently under especially challenging circumstances. We have found Tom Cooper and all at John Shepherd to be firmly reliable and professional throughout the whole process and will undoubtedly continue to use their services in the future. Many thanks.","createTime":"2021-01-05T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"300c9339-bf65-54e3-836d-245355ee0c53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.","createTime":"2021-01-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f16a38b9-e472-5851-9bb5-51ad2e9096f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve been dealing with Callum Gaite who has handled all our viewings in a very professional & friendly manner. We’re really happy with the service we’ve received & thank you","createTime":"2021-01-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"96cdd78a-b6d1-5ec5-b4ef-e0899cb75e31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-03T00:00:00.000Z","locationID":"JSC"}},{"id":"a6294fd5-c476-5397-908a-39cc566addcb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-31T00:00:00.000Z","locationID":"JBG"}},{"id":"bc8ac290-cb4e-58aa-a11b-a7d638f09918","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas. Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process. All in all, John Shepherd handled everything to my satisfaction.","createTime":"2020-12-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d7a6208f-fd6e-5fc9-a833-477c1ecc3f5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gurdev and Harry provided an efficient, professional and friendly approach throughout the property sale. The sales brochure was excellent, Gurdev quickly recognized the potential the property offered. We were kept well informed throughout It was not the easiest period in which to sell a property but we achieved a sale thanks to the dedication of Gurdev, Harry and the team in Solihull. I have no hesitation in recommending John Shepherd to anyone. Thank you","createTime":"2020-12-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"47b09c98-1054-517a-bff0-4d9d7fcd745d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5* rating due to the actions of one gentleman: Mr Harry Moore (Shirley office). He managed the sale of my late mothers home. If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications. Thanks Harry.","createTime":"2020-12-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9f1069de-1428-5284-8384-b6da86dd7851","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-19T00:00:00.000Z","locationID":"JBG"}},{"id":"df674a7f-cd11-5c36-8a4c-51261bd2f007","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ailish has been fantastic! Right from the off she has been professional, smiley and helpful. Thanks for all your help Ailish 😀","createTime":"2020-12-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9b786995-a4b0-52e3-9600-7f69d8c439d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went 3 years overseas and during all this time John Shepherd Team did at brilliant job. Always taking care of everything and doing above and beyond what you could except. The best thing I ever did on property management. The added value is fantastic. If you want problem free is where you need to go. Love it.","createTime":"2020-12-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d9fd4b33-6234-5a10-85d4-07da3e9af878","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since instructing Shepherd in Solihull to rent a property for me, I have found them to be extremely polite and professional in my dealings with them. They quickly found the ideal tenants for me! I would particularly mention Ms Ailish McGovern, Lettings Manager and her colleague Rickie Westwood! Excellent prople and would highly recommend Shepherds Lettings to any would-be landlords!","createTime":"2020-12-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"744536b2-25bf-52ab-8ab9-fd00118ea633","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon and Sophie were really helpful throughout the whole process of our first purchase! They were always really quick to respond to emails and went the extra mile to help chase any queries and get to completion as quickly as possible. We will definitely be using them again!","createTime":"2020-12-08T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"759f5ab3-8cb8-5405-8949-feb999f6c550","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the property being valued,to the showing of the property to clients and the final sale was a quick , easy and professional process from a well organised and and efficient team . Well done all at John Shepherd ( Cannock branch).","createTime":"2020-12-04T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"0a8d8975-a21f-530e-b376-e302424fcb01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.","createTime":"2020-12-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f3ed1554-aca2-5db3-bd7c-08cb615c091e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!","createTime":"2020-12-02T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"a10f5b81-2729-5bb6-a825-8230218f7cd4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. Megan showed me a few flats, and unlike most of agents, she never pushed her interests, she remained silent to let me do my evaluation, she agreed with flaws, she was punctual and polite. I worked with Lily in a difficult situation, and she showed dedication and professionalism. At the end, in the current structure of tenant-property owner-agent, the agent is on the side of the property owner, however, these people try their best to consider tenants as well. I hope John Shepard's appreciate their values.","createTime":"2020-12-01T00:00:00.000Z","locationID":"JSB"}},{"id":"79d3ba61-f4dd-517e-a7e3-5aa688133ad4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend John Shepherd as the go to estate agent in Solihull for selling and renting. They deliver a service of the highest quality. From the valuation, to the completion of the sale on my property, the team have been great to work with and highly professional. Thank you!","createTime":"2020-12-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2f8bcc76-6579-5145-ba7f-dca6fe5d1ec6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service. Quick turnaround on everything for this rental. Highly recommend","createTime":"2020-12-01T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1414d7b8-e65d-5a6a-92da-e5b88e8b4759","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just completed on our property in Solihull and the sales team at John Shepherd were first class - initially with Tom Cooper securing sufficient interest to secure a sale and Shannon Marsh tenaciously supporting the exchange and completion process in a lengthy chain in an acceptable time frame. Thank you....","createTime":"2020-11-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"29e41916-b188-51a7-aab0-b928a2abf6a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman","createTime":"2020-11-30T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"697c8749-7b95-528d-82ed-6ee2519426b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!","createTime":"2020-11-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6c6914ee-657c-5010-8a1c-61a338f6b170","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-11-26T00:00:00.000Z","locationID":"JSB"}},{"id":"ef3db7cc-d023-52fe-a344-1cc91e843027","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.","createTime":"2020-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8a51380b-b870-5034-81ee-e36429a7d869","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.","createTime":"2020-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f56fcc9b-659a-5dbe-b0e0-2ce8d818215a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.","createTime":"2020-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5a8aea0a-c73d-5924-aec1-011d726e1e6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and sympathetic.","createTime":"2020-11-26T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"985dce4e-9d71-5015-9dba-35ed45056fed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!","createTime":"2020-11-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"26e4c8fc-6550-5a80-b581-ab87b5690ec7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!","createTime":"2020-11-25T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c19c2577-dfc2-5af4-b908-b3ed062a5aa7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.","createTime":"2020-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5557970d-9a66-5a41-8f91-e238aaa8ab38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a first time renter and so was apprehensive at first with the process with it being around Christmas and also during these unprecedented times. However Brendan was extremely helpful and answered any questions I had, very responsive, and updated me throughout the process. I can’t recommend him enough, or John Shepherd as a company.","createTime":"2020-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"648fd96c-ba65-5faf-804e-56cfd11643c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cant speak highly enough of the level of service delivered by Sam Lawrence at John Shepard Cannock. Professional, courteous, genuine and always available to deal with the smallest of issues, I wouldn't think twice about recommending Sam to anyone who wants a smooth transition at what can traumatic time. A true asset to any company.","createTime":"2020-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"360df632-44ae-57d2-a57d-aef44432b3e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)","createTime":"2020-11-24T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"4077b40b-b3a3-5781-a3ec-8c544981e908","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brendan arranged and conducted our home viewing. He was polite and professional at all times. He arranged for documents to be sent electronically very Covid safe as was the viewing. He clearly explained move in options, answered our questions. He responded very promptly to all our email queries. We received an excellent level of customer service from Brendan and would remmend Brendan and his employer John Sheppard to any potential customers, based on an excellent standard of service. Mrs Anne-Marie Shore","createTime":"2020-11-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5fbf2c56-4217-5366-8344-f072e4deda05","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish from Sam Lawrence at John Shepard. Involved in selling and purchasing our properties in our recent chain that we have just completed on. Although the chain was difficult due to Solicitor communication, Sam personally filled the gap and ensured everyone was kept informed and on track to deliver, even working our specific case during his Annual Leave. A credit to his profession and his company. A+++","createTime":"2020-11-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9e0eff51-8c94-5067-ae5f-1f350ec94eb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef","createTime":"2020-11-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6b06ee01-9897-55ca-8feb-8317e3ddfa43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had a outstanding experience using John Shepherd - Brendan Pearce from the Cannock branch has been brilliant, the communication with him & the other members of the Cannock team, has been great Any questions I've asked, have been answered promptly, and the letting process was smooth and has left me with a very confident service provided, I would definitely recommend!","createTime":"2020-11-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2792de64-f331-54f2-ba1a-7b03b866a373","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brendan was super efficient in getting us moved into our new apartment. Appreciate the help.","createTime":"2020-11-23T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8e517044-9178-50c4-a948-e9245f4f1001","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with John Shepherd has been fantastic so far. I had a viewing with Brendan Pearce, who was helpful and honest. He even offered to negotiate the price down, which he did. They have since been quick to reply to any questions I have had and the process of renting a property has been very smooth so far.","createTime":"2020-11-22T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bf23b806-090d-5126-ae54-a3fc2ca7d741","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Despite difficult circumstances around the sale and during the Covid pandemic the team at John Shepherd (Shannon, Gurdev & Harry) managed the sale from start to finish with absolute dedication and care. Using their knowledge and professional skills to keep me informed and advised at all times. They are very trustworthy, return and followed up calls as well as treating my elderly mother-in-law with care and respect. Thank you.   I totally recommend this company.","createTime":"2020-11-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"37ecb77e-61a8-54eb-b32c-a5b302889700","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to offer my sincere thanks to Ailish and Rickie in the lettings team for all of their hard work and perseverance in securing my new tenant. Despite all of the obstacles in play due to COVID, they showed completed professionalism and commitment throughout and have been a pleasure to deal with. Many many thanks Chris","createTime":"2020-11-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"b0641b35-66d7-552d-9c34-2fd131fb46a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd was an amazing choice, everything went well despite the lockdown, the lettings agents were very helpful and supportive from the start, we are happy with their service.","createTime":"2020-11-20T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"386dfe5b-c655-5788-a971-19087d812c65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great and easy move! That was all down to brendan pearce! Got everything sorted for us and was soo helpful! Thank you brendan 🥰","createTime":"2020-11-19T00:00:00.000Z","locationID":"JSC"}},{"id":"f84a8e68-f9d8-516f-9bc3-4d45b0744e86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherds have sold our last 2 homes for us and we are currently on the market with them again to sell for a third time. Our home is not a traditional property and the team at Solihull are working very hard to find our home it’s new owners. Tom and Callum are excellent, they are there whenever we need them and are helping to make selling our home a stress free experience. I’d highly recommend John Shepherds to anyone looking to buy or sell!","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"357f3f15-e6a1-5a94-8e63-23a988e8c818","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an excellent experience with John Shepard whilst moving into rented accomodation during the pandemic. Marilena Theofanidou and Brendan Pearce from the Cannock branch were both very helpful and accessible. They were honest and transparent throughout, and it is appreciated! I would highly recommend.","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8ac309f8-0b31-5370-a065-ab2eb6ef1de3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved into a new property in August, the whole process only took two weeks from viewing the property to getting the keys a huge thank you to Brendan at the Cannock office for being so helpful, thank you","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c75d7c1a-80d0-51d0-861b-9f3501841675","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful, friendly and efficient service from Lily in managing properties and handling transfer over from previous agents. Thank you. Very much appreciated.","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"556704ab-5a57-50cf-8368-6ab3c1aa7de4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I’ve used JS for the past 5 years for letting my investment property in Birmingham. I’ve received a good standard of service and advice with regards the letting market. My main point of contact has been Lily and Drew","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7dadf406-d039-5819-92fd-263359dac98a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Had a nice experience with john shepherd, was moved in within two weeks with the help of Brendan from cannock. Made us feel at ease. Could recommend them enough!","createTime":"2020-11-19T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"40938871-2011-5ac5-9285-2fea8091f866","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"bbc23d3c-0fc3-5a57-9783-17f2dc05cb7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve recently moved in to my new rental property thanks too Brendan Pearce of john Shepard’s .Brendan was really helpful through all the stages we needed to fulfil and was always on the end of the phone to talk us through any problems . I wouldn’t hesitate To recommend john Shepard and obviously Brendan ...thanks guys","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c3c35850-1a3c-574d-be7c-dc8e2bab1ade","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7e3a11e1-0c9c-587d-b2bc-cffb30c24a78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Please convey my thanks to Brendan at the Harbourne branch who did an awesome job to locate a rental for me in, put the process in place and manage it in what was quite a challenging timescale. He has great “soft” skills and will go far in my opinion. Well done 😊","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"8f0261c7-e397-5fbf-8b63-dfe21bc27cd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1778872d-f348-5186-b7ad-c94d39c0e82a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John shepherd estate agents have been thorough professionals. i contacted them regarding letting an apartment in Birmingham. I was assissted by Brendan Pearce who helped me in the best of ways.","createTime":"2020-11-18T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d55383fb-1c67-5896-b7fb-6f13b93d41de","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience","createTime":"2020-11-17T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5b285bf5-d1e8-5cc4-ad3f-d83305067035","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!","createTime":"2020-11-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"646c1c18-fead-5524-a901-621e1093cadc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.","createTime":"2020-11-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"1d5bf119-b91d-5b5e-9b73-148b69a116cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at John shephard were very helpful and patient. As my computer skills are poor at best.. Nice people to deal with, many thanks to u guys.","createTime":"2020-11-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"2006c707-76d4-5421-9f82-adab2ddc2d6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Cannock branch have been excellent throughout the purchase of a property and Sam has been invaluable through a challenging conveyancing process. Thoroughly recommend the team.","createTime":"2020-11-16T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e0eb6ead-0c33-549b-af6d-cfa017100d28","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-11-14T00:00:00.000Z","locationID":"JSC"}},{"id":"025553a0-2e11-594c-934b-02cc1257f357","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊","createTime":"2020-11-14T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"32e7e60c-05cb-5b74-a0c9-516c8d54eb49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-11-13T00:00:00.000Z","locationID":"JSB"}},{"id":"f4809626-16ad-5a4a-8a24-ca4145638715","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!","createTime":"2020-11-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9a5144cf-9d8e-51b1-a4ad-a046dff9c05e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic company, always willing to go the extra mile. Drew and Lily have been very professional and accessible. I will continue to use their services and cannot speak highly enough of them.","createTime":"2020-11-13T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"5ab7eb25-2d6e-50d1-9171-4505cd8f493f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website. The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening. It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9d3077d4-f9bc-542f-a3d6-4f7c8f697f14","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too. You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"861d7a04-614f-5c75-bb03-3c8707761aee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"35d8115c-4660-52a6-b9b3-324dc2e4d02e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c2017e15-f916-53e0-8493-5265e3090ba7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"32fbb6a8-ef0a-53b7-acfd-fd13256f6ecc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"c1af5b27-4660-54f8-90f0-9add29ef1282","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very pleasant experience dealing with John shepher agent Megan. Was very helpful and approachable. Went extra mile to show us the properties for the time i requested due to work schedules. Recommend highly.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"d9323bda-6104-5920-8114-96b57c90c85f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used John Shepherd Estate Agents for just under a year now and would always recommend them! Lily Johnson and Kate Slater are always highly responsive and couldn't be more helpful.","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"79fe10c0-330c-5816-9c4e-3417d7aa0288","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6e2f6ccf-4046-515f-9571-184a45df4626","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service from Megan and the team","createTime":"2020-11-12T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"45781160-01bc-5d19-8369-90915aa57994","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and efficient service from Sophie Ortiz and the John shepherd team in the Birmingham office, very helpful, kept me up to date through the whole sale process, Thanks,","createTime":"2020-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6bf0bd1f-b7c0-5c49-9894-60bfeb6fe08b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack was very helpful for our house purchase. Was knowledgeable and answered all questions. Highly recommend.","createTime":"2020-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"6ebcd9d2-a6ff-5136-90bf-b7b4b6d0e0b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was so friendly & helpful!","createTime":"2020-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"047994d1-c4e9-5efa-9474-c308fb513266","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.","createTime":"2020-11-11T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f14fd74e-c897-5e66-9988-a4673e35115f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.","createTime":"2020-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"7ba7c255-fbba-5b4e-8300-799af4c44c2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!","createTime":"2020-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"9823279c-75f5-51ef-bb9b-987dba90b152","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam Lawrence came to our home and give us a valuation on our house, he was polite, friendly, professional and down to earth making us feel very comfortable. We would definitely use John Shepherd to sell our home.","createTime":"2020-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"81f81968-354f-56f3-8c88-15311ba5ce90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have purchased a property in Knowle via John Shepherd. They were excellent.","createTime":"2020-11-06T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"e09d6acf-2d44-5c8f-82bf-1173518aa3de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service","createTime":"2020-11-03T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"f8219994-86ef-5678-9c5a-64885e950265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Was my first time renting out a property and Megan, had immense patience and guided me through the whole process and answered any questions I needed clearing up and was such a lovely help!","createTime":"2020-10-29T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"400bb5e3-21bc-5627-957e-10ea3873a4a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish on the Let of our Birmingham flat. An incredibly responsive team, assisting on everything from furniture-packs to Landlord certs...and even key cutting! John Shepherd allow us to manage our property from overseas with peace of mind, highly recommend.","createTime":"2020-10-27T00:00:00.000Z","locationID":"JS_HQ"}},{"id":"571316ba-b0a2-5e16-a1f4-48e62859da4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a visual inspection online with Charlotte ford we told her the problems we have had at 72 prince of Wales lane B14JY and it seems that Charlotte has got in touch with cm buildings about some work that need doing with the property.","createTime":"2020-10-20T23:00:00.000Z","locationID":"JSB"}},{"id":"2ad5c753-23d3-5dbf-b90b-fe02e88129fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Charlotte as property manager has been a great help during our time renting through John Shepherd. Always very responsive and happy to help with anything and everything!","createTime":"2020-10-20T23:00:00.000Z","locationID":"JSB"}},{"id":"b32ef01b-1fc9-5010-b7c6-b9d34cb37a06","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property has been overseen by other property managers before Gita Patel became my property manager, and she is by far the best so far. Really pleased with Gita Patel's service as my property manager. She has shown dedication in helping me to get my property up to standard before new tenants were to move in, especially as I am currently residing in Australia! Given the time difference, I have found Gita to be extremely responsive and she will often get back to me soon with any queries that I may have about my property. Thank you for the level of service that you provide Gita. Really appreciate it and I hope we continue to have this working relationship.","createTime":"2020-10-19T23:00:00.000Z","locationID":"JSB"}},{"id":"a9ce726e-6092-5b8b-a177-0e23744741a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wish to thank Gita Patel at Birmingham City branch for her sense of responsibility and commitment. Mrs Patel has recently taken over to manage my properties in Birmingham. She took over a complicated task, where the property was left in a mess. She had no hesitation in rolling up her sleeves and helped me to tidy it up, so that the property can be put back into the letting market instantly. She also responds to any issues regarding the property/tenant swiftly and takes the appropriate actions to resolve them. I really appreciated her effort and would like to thank her for all the assistance that she has been giving.","createTime":"2020-10-19T23:00:00.000Z","locationID":"JSB"}},{"id":"6947bdf3-2eed-5692-89eb-cbe5a0c46281","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful","createTime":"2020-10-19T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"40d327c1-70e1-519a-8d99-2e7dfe83bb4c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact her she's been super responsive and helpful. When the tenancy ended, Charlotte helped us to get everything wrapped up, and returned our deposit promptly, making the usual stress of moving that little bit easier. A great person to deal with.","createTime":"2020-10-18T23:00:00.000Z","locationID":"JSB"}},{"id":"3732fe4a-d556-5ee4-aa19-ca8e7a46fbb0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Initially I had a bad experience with this company, however once Charlotte Ford became my point of contact everything started running smoothly. She responds to emails in a timely manner and is professional.","createTime":"2020-10-17T23:00:00.000Z","locationID":"JSB"}},{"id":"483db91b-ce5f-5801-bf1d-99218de466b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have had the need to contact John Shepherd a few times and I have always had a speedy response to my issues. Charlotte is very helpful.","createTime":"2020-10-15T23:00:00.000Z","locationID":"JSB"}},{"id":"b8765072-cd14-511b-83d0-3ba35d33efdd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service by christina williams. Will recommend John Shepherd.","createTime":"2020-10-15T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"93e95f0a-93d1-5259-b9f7-4ad49e19f4d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Team was very helpful with my early tenancy issues, special mention to Charlotte who helped me sort out a broken bed replacement and subsequent incorrect furniture replacement with a chaotic 3rd party supplier of furniture. Responsive to emails and phone calls, helpful with issues.","createTime":"2020-10-14T23:00:00.000Z","locationID":"JSB"}},{"id":"92a56a33-83c3-5bb0-b099-65688472e3cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christina Williams provided me with a brilliant level of customer service and assisted me and answered every question I had fully so I understood everything I was unsure of John shepherd are a highly reccommended estate agent from me Brilliant 💯","createTime":"2020-10-14T23:00:00.000Z","locationID":"JSC"}},{"id":"7f07497d-8971-5c4a-83d7-74798f25797a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was nothing but impressed by John Shepherd, especially by Sam Meeten who handled our commercial property sale. The level of communication and the willingness to go that extra mile to make things happen shown by Sam left us in no doubt that choosing John Shepherds to sell our building was 100% the right thing to do. Would recommend to anyone!!!","createTime":"2020-10-14T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"d8638cd0-ac4c-57e9-938d-8a11cb2289c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jack is my estate agent for the purchase of a new build. I can honestly say that Jack's support during the process has been invaluable. He is extremely knowledgeable and always on hand to support (24/7). The legal process surrounding a house purchase is a mine field and Jack has been my go to between the solicitors on both sides, and he has kept me sane! Thank you for all of your support, we can finally see a light at the end of the tunnel! it is a pleasure to write this review and I would give you 10/10 if it was available because 5 stars doesn't seem enough!","createTime":"2020-10-13T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"0478093a-e5d5-58b5-87d9-fd73bfc40cee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon Marsh at John Shepherd has been a pleasure to deal with. I have exchanged and due to complete on my first house this Friday and would like to thank Shannon and her team for helping to make the buying process clear and easy to understand. I’ve been kept up to date the whole way throughout and all my calls have been responded to in a prompt and professional manner. A 10/10 excellent service on the whole. Thank you! A stand out estate agent that I cannot recommend enough! I hope to deal with you in the future.","createTime":"2020-10-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"1c1e132e-59ba-5f58-aebd-9e325d94034b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t recommend John Shepherd enough. Shannon in particular goes above and beyond the call of duty and is always quick to respond and get things done. A great friendly and efficient team. We used them to sell two properties and purchase another last year. In the process of selling another property this year and didn’t hesitate to go back to John Shepherd.","createTime":"2020-10-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"163436fc-b84e-5478-8fb6-9295a1f491da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just sold my house through John Shepherd Solihull, found them to be friendly and professional. Tom and Callum did the viewings and Shannon then did a great job of keeping everyone in the chain informed and kept the sale together where many would have failed. Thanks everyone for making my sale happen.","createTime":"2020-10-12T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"91469330-3f16-5e0a-bed1-26157e24d0bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.","createTime":"2020-10-11T23:00:00.000Z","locationID":"JSB"}},{"id":"fa4d974f-db7b-5198-8e1c-921a4e61d714","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd has been managing our investment property for over seven years now during which time they have been professional and proactive both in terms of finding new tenants and managing the tenancies.","createTime":"2020-10-11T23:00:00.000Z","locationID":"JSB"}},{"id":"e77e45a7-e451-5a86-9ce1-5d44fb8df57e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.","createTime":"2020-10-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9742dbda-7953-5839-aa01-f47e2bb564e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication, great overall service. No issues at all.","createTime":"2020-10-11T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"baca203d-11da-502b-ab3c-07aa718fe2c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Johnshepherd was great. I was under a quick time frame to move and Rickie took this in his stride, he delivered exceptional service from start to finish. Both himself and Alish completed both the let and admin work swiftly and promptly, and met to the deadline of the move which was just one week! Highly recommend.","createTime":"2020-10-09T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"9ceda24d-74fe-5477-9afb-9afd0167bc3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rent a property through John Shepherds and recently had liased with a lady called Christina Williams. As documents went back and forth via internet during this process I was so Impressed with the fantastic service, fast response, efficiency and professionalism that she gave. Christina was very polite, friendly and made what could of been a stressful situation.....effortless. Thank you Christina.","createTime":"2020-10-08T23:00:00.000Z","locationID":"JSC"}},{"id":"c3023baf-3279-5695-abbe-6788a1bcf96f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"John Shepherd Collection were bought on to replace an existing agent. To my delight the impact was instant with their fresh professional approach and that continued through the whole process including the conveyancing which from knowledge is the most challenging. I am very happy with the service we received especially from Gurdev Sondh the Collection Director who was there from start to finish even during the difficulty that was faced with COVID-19.Well deserve the 5star.","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"273fd61e-0d41-5ed6-95e5-3c89e371fba2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"No complaints for once! We liaised with Megan Johnson who made moving into a new rental property less stressful than previous experiences with estate agents. She was on time to our viewing, knew the property and was responsive throughout.","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"eb8c96a3-3e12-5c8f-9521-cff89acf2b70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience from start to finish with John Shepherd. Harry was brilliant, very accommodating and nothing was too much trouble.","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"f9abaa11-be4b-5fa1-9318-3a114c94a5f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Megan was so supportive and quick through out the process from viewing to finalizing my apartment with in 5 days.","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"a0aeecfa-86d9-5cb2-9e68-da723bc26219","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Proffessional and reliable. Thanks to Destinee ,Lily, and Gita!!","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"3c939913-4c72-5b54-b486-64cc065b79c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The agents in the company are really professional and helpful. It was really easy to book a viewing for the property. The hard part is when the referencing started, it was the worst experience in my life. They are using the services of a third party company called Uktenantdata. The referencing process is unreasonably over complicated, them asking unrelated and very intrusive question, it felt like harassment at one point. It is easier and faster to get a mortgage than to deal with Uktenantdata, so be ready for that. Feedback from the company: ditch that company and find yourself a better partner company, they are awful.","createTime":"2020-10-07T23:00:00.000Z","locationID":"JS_HQ"}},{"id":"6213d290-2536-5420-9da1-b0b1b201d26b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just moved in and found a few minor issues and contacted Property Management Team. Spoken to Charlotte and I am very satisfied with the quick and professional service provided by her for the resolution of these issues. On 7 Oct 2020 Another 5 stars for Charlotte for getting the heating issue fixed quickly. Very professional and clear communication, thank you and keep up the good work you already do.","createTime":"2020-10-06T23:00:00.000Z","locationID":"JSB"}},{"id":"ad8ef9a9-d547-5e28-9c86-e0aa69d4cb6f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks for your help, Destinee! The apartment is great and we're enjoying it a lot here.","createTime":"2020-10-06T23:00:00.000Z","locationID":"JSB"}},{"id":"d5674e86-6e13-5c04-ab46-4f7e0a3c7fba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After living in The Netherlands for the last 3 years, I was moving home for a new job. I found a property and Clare in Lettings was so so helpful and managed to get everything sorted, nice and smoothly ready for me. Emails were answered within hours and I had no problems in changing my move-in date forwards. Setting up energy bills was hella easy and Clare remained available even AFTER i moved in!! Imagine! An agent who doesnt just care about just getting people through the door! Thank you Clare, kudos to you!!","createTime":"2020-10-05T23:00:00.000Z","locationID":"JSC"}},{"id":"6b269f0b-8a4c-5984-a7bf-8e1ac5a9afb4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.","createTime":"2020-10-04T23:00:00.000Z","locationID":"JSB"}},{"id":"bfe3a265-c24b-55b7-a94a-5d5aa81c500c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie and Clare at John Shepherd have really helped us manage our small residential property portfolio over the years. Both attentive to customer reqirements and professional when dealing with any queries/issues that might arise.","createTime":"2020-10-02T23:00:00.000Z","locationID":"JSC"}},{"id":"fc857249-5bf8-5a44-a979-97d8db8d36ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have found them very helpful - clear, quick to respond and staff go out of their way to get things done. Particular thanks to Rhiannan and Lily for all their help, particularly during the challenging times of 2020.","createTime":"2020-09-28T23:00:00.000Z","locationID":"JSB"}},{"id":"953f1bd8-1a9c-59a3-bf91-14151e737a84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-09-28T23:00:00.000Z","locationID":"JSB"}},{"id":"fb330282-bffc-52d2-974d-3dd1f13312f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"thank you for Megan，her is very friendly and very nice.","createTime":"2020-09-25T23:00:00.000Z","locationID":"JSB"}},{"id":"7e8b478f-7d46-5abd-aec9-8e6a2e1b65ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was very professional and extremely helpful. It is hard to see how I could get a better service from anyone else.","createTime":"2020-09-24T23:00:00.000Z","locationID":"JBG"}},{"id":"285bb7f7-67c8-53af-925d-55b68ae6e78c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The staff are quite friendly and reply quickly to queries. The contracts are very comprehensive and ensure you're covered under all eventualities.","createTime":"2020-09-24T23:00:00.000Z","locationID":"JSB"}},{"id":"c60a52ec-2598-5587-94a9-ee57949627ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This was my first time using this estate agents and the whole process was very smooth and professional. Lily and Megan were helpful and even though I was sending emails with lots of questions, they made sure to answer to each one of them. Would definitely recommend.","createTime":"2020-09-15T23:00:00.000Z","locationID":"JSB"}},{"id":"29d44769-01b4-5843-83c2-989801274fdb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just moved into the new flat that I found through John Shepherd. I would like to thank Emily, Lily and Megan at the Birmingham office. Emily showed me the property and her friendliness made all the difference seeing the place for the first time. It was then Lily and Megan who took it over from there and did a stellar job seeing me through the whole process. They were accessible and amicable at all times. They patiently answered all my questions, and I did have many given it was my first time renting a property in the UK. They accommodated all my needs and put all my concerns to rest. They made the process I dreaded painless and smooth. They are professional yet compassionate which is exactly what one needs entering the rent cycle for the first time in a country other than one's own. I am grateful for all three ladies and particularly sending gratitude out to Lily and Megan since I interacted with them the longest. They continue to answer my questions and address my concerns. Thank you for helping me find and settle in a cosy flat that I am happy to call my home.","createTime":"2020-09-09T23:00:00.000Z","locationID":"JSB"}},{"id":"a07361f0-d3f3-5a48-af0d-f804c1e4df81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-09-09T23:00:00.000Z","locationID":"JSB"}},{"id":"6659eebb-ce24-5e10-8f36-c14ab8d0ee36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service provided by Gurdev and Harry, thanks. Sold my Mum's house with their help ... it all got a bit stressful towards the end, but their guidance and support was greatly appreciated. Gave me honest opinion of its value and best way to market, not most expensive commission out there either. Thoroughly recommend.","createTime":"2020-09-06T23:00:00.000Z","locationID":"JSS"}},{"id":"1bfd48de-574b-5dd3-b1f6-4a51491979a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Bought a house through John Shepherd last month Dealt with Gurdev throughout the process She was very professional and most helpful She made the process simple and straightforward and would recommend them to anyone","createTime":"2020-09-06T23:00:00.000Z","locationID":"JSS"}},{"id":"fd8a7c3d-91bb-5179-9227-15a192ca5b2c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We bought our first house through John Shepherd in Solihull and had a great experience. We dealt mainly with Katie and Shannon who were both fantastic - helpful, professional and efficient. When we had problems with our conveyancers, Shannon helped us to very quickly switch to a recommended conveyancer and sorted it all out extremely promptly. The whole house purchase process happened really quickly from start to finish, helped massively by John Shepherd. They really made things easy for us. Reason for 4 stars is that we had a bit of difficulty during the offer process. We were refused a second viewing on the property before putting in an offer of at least asking price (despite there being no other interest on the house). We've not heard of this happening elsewhere and the member of staff we dealt with was not very professional. Once the offer was accepted though, everything went very smoothly from there. We would recommend overall.","createTime":"2020-09-01T23:00:00.000Z","locationID":"JSS"}},{"id":"1ed64697-3b49-5496-8368-14f4cfc09977","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-30T23:00:00.000Z","locationID":"JSC"}},{"id":"51d170c7-d061-5f5e-a2ee-c67cd0d2350b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would certainly recommend John Shepherd Estate Agents. If you need an Estate Agent that offers great service and advice Sam Lawrence Senior Sales Negotiator is simply the best. From the moment Sam came to our house he was totally polite and respectful, he took his shoes off before entering our home and that what we call courteous, he entered the house with a smile, Sam had a pleasant attitude and we felt comfortable speaking together.Sam is a down to earth guy he is open and honest a pleasure to to find, we believe Sam has attention to detail with great customer service and communication skills and a ready smile which made us happy customers,we believe Sam an valuable asset to the company. Sam is totally professional has extensive knowledge, he provides excellent communication and follow up has the quality of being dedicated he gives support, devoted and focused. Biggest Thank You To John Shepherd - Cannock and Sam Lawrence we would definitely highly recommend.","createTime":"2020-08-26T23:00:00.000Z","locationID":"JSC"}},{"id":"c4787730-5a10-5f81-a44f-ea7dab684b39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare Flavell was very helpful professional. Answered all my questions and queries as clearly and quickly as possible. The process from start to finish was quick and painful, everything was made clear thanks to Clares professionalism. Very pleased with the service, would definitely use again.","createTime":"2020-08-20T23:00:00.000Z","locationID":"JSC"}},{"id":"ab642154-d22c-5f6c-ae95-a618a6fedb93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Such amazing experience with a great team ! Deebie lock is the most professional and attentive agent I never had ! No matter what I asked, she responded quickly and always answered my query. Sadly I had to eft John shepherd due to relocating but the leaving process was very smooth with Debbie Lock who responded very quickly to provide me references and all the details for my end of tenancy - I knew what was expected from me and our communications was perfect. Thanks for such a great tenancy (from the start to the end). I totally recommend John Shepherd agency !","createTime":"2020-08-19T23:00:00.000Z","locationID":"JSB"}},{"id":"485e6112-2fb8-5c0e-8a83-3eac9b24e4fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I dealt with a lovely very professional young man called Sam Lawrence He was brilliant got me a viewing on a property very promptly nothing was too much trouble for him I would recommend any one to ask for Sam First class in every way","createTime":"2020-08-18T23:00:00.000Z","locationID":"JSS"}},{"id":"c6977903-46e6-5c53-a765-a80edf53504b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-15T23:00:00.000Z","locationID":"JSC"}},{"id":"2af79585-7689-5f61-8310-cf304e381d29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from the John Shepherd letting team in Cannock. Clare was always bright and bubbly and dealt with ourselves and prospective tenants in a professional manner. Also a thank you to Marilena. We would recommend using John Shepherd Cannock.","createTime":"2020-08-14T23:00:00.000Z","locationID":"JSC"}},{"id":"70e97b20-7232-5d4d-a61a-6d141b273545","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-12T23:00:00.000Z","locationID":"JBG"}},{"id":"e0284178-0ce3-5e99-9d09-368098945355","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-05T23:00:00.000Z","locationID":"JSB"}},{"id":"3763b099-814e-5a13-8a03-aa617dd54052","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Found the property on rightmove and Lily has been an incredible help from start to finish! Can't thank her enough!","createTime":"2020-08-03T23:00:00.000Z","locationID":"JSB"}},{"id":"9ef14bca-6c3c-5f1e-9e7e-cbbcd9353ab7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Lily Johnson and Megan! Both very reliable, understandable and most kind! Super quick on responses.","createTime":"2020-08-02T23:00:00.000Z","locationID":"JSB"}},{"id":"59894539-e14e-58fd-9bf2-1991cd2fd9b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the housing resources are real and effective, with complete pictures and texts, and complete relevant key information. Especially, the video viewing during the epidemic makes people feel at ease. I would especially like to thank Lily and Megan, who have been very responsible since the inquiry, and responded to each email very quickly. All kinds of contract information were clear and painstaking, and the service was excellent.","createTime":"2020-08-01T23:00:00.000Z","locationID":"JSB"}},{"id":"cb20766b-5baf-5c89-aee4-565a3cfe60ae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience viewing an apartment with Maggie. She was polite, courteous, knowledgable of the area and actually sold the benefits of the property (as opposed to a lot of agents who just tell you what room you're standing in (I know I'm in the kitchen, thanks!). I also spoke to Emilie on the phone who had a professional manner, was friendly and most helpful. I ended up purchasing the property so thank you very much. Keep up the good work! Update: Following a sprucing up of the property we decided to have JS find tenants for us too. Lily was looking after us and did a find job. With so much competition for apartments in the price bracket we were listing in, we thought it would be months before it was rented out. However, only a few weeks later it's now occupied at the price we adked. Thank you so much! Lily was courteous, efficient and did her best to get everything done. She was also extremely patient with me being not so quick to get back to her. Thanks again, would certainly recommend your team. 🙂","createTime":"2020-07-31T23:00:00.000Z","locationID":"JSB"}},{"id":"4aa5a526-b923-546e-9146-14a104c4518a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from start to finish. Handled everything wonderfully well. Couldn’t be happier. Thank you.","createTime":"2020-07-30T23:00:00.000Z","locationID":"JSS"}},{"id":"5318a2c9-d182-5bf6-a3d5-b33b92670da3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A special thank you to Gita Patel at John Shepherd's in Birmingham, who has assisted me over the last few weeks with my end of tenancy check out procedures. Nothing has been too much trouble for Gita. A professional and quality service provided by a proactive Property Manager at John Shepherd.","createTime":"2020-07-30T23:00:00.000Z","locationID":"JSB"}},{"id":"6713902d-dcea-53c1-8466-99712f6e1cc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily has always been professional and very helpful in helping with my enquiries. Really easy to work with and excellent communication. If you are looking for an estate agent that cares every step of the way then I highly recommend John Shepherd.","createTime":"2020-07-29T23:00:00.000Z","locationID":"JSB"}},{"id":"4dcd3ab8-4cd0-5215-b25a-207f852522df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have worked with Lily and the team for approximately two years. They are a great team to work alongside, and I will always get a super quick response in any form of communication with Lily or the team. Top Agents!!","createTime":"2020-07-29T23:00:00.000Z","locationID":"JSB"}},{"id":"11de703d-de2a-5d12-ab7c-8f757fb9c5ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would just like to say what a stress free and profesional service Kate has provided. I had a few maintainence issues and kate gets it sorted in a timely manner and always keeps my updated. Thanks Kate.","createTime":"2020-07-28T23:00:00.000Z","locationID":"JSB"}},{"id":"a440d8aa-8f36-5b7f-acce-36d6c6f7c667","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to John Shepherd and in particular the agent Lily Johnson I quickly found a nice flat to rent in Birmingham center. Quick replies, fast process and always clear answers!","createTime":"2020-07-28T23:00:00.000Z","locationID":"JSB"}},{"id":"4a1ecff6-b15d-5c0e-8784-0ba68df76b43","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I first seen this property on rightmove and contacted the agents and was put through to Lily. Lily has been amazing throughout. No matter what we asked her, she responded quickly and always answered our query. She went over and beyond to ensure we had everything we needed and arranged alternatives if the first solution wasn’t available. 100% recommend as Lily was fab throughout everything! Thank you again ☺️","createTime":"2020-07-26T23:00:00.000Z","locationID":"JSB"}},{"id":"8d10fa25-badd-57c8-a5b8-d71391ef17e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Smooth lettings process and great response times from our property manager Charlotte Ford since moving in","createTime":"2020-07-26T23:00:00.000Z","locationID":"JSB"}},{"id":"4b9f9ad9-22b5-5eaa-b70b-80035d752488","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very helpful arranging our viewings","createTime":"2020-07-26T23:00:00.000Z","locationID":"JSC"}},{"id":"b0e7142a-acaa-5f34-9422-287639c816b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank John Shepherd for their friendly and professional service. JS were the selling agent when we bought our house 5 years ago and they were a pleasure to deal with. We were therefore keen to market our house with JS in 2020 and felt confident throughout the process that they were acting professionally and communicating promptly to enable a timely sale. Thanks again!","createTime":"2020-07-22T23:00:00.000Z","locationID":"JSS"}},{"id":"951eb50f-3953-5b7d-a410-fb8140f7dd3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily Johnson is professional, courteous and efficient.","createTime":"2020-07-21T23:00:00.000Z","locationID":"JSB"}},{"id":"a80db29d-bb03-5a50-8433-3748a6efd51c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Since day 1 of us searching for our property John Shepherd have been fantastic as first times buyers we had no idea, they helped us push along the process even through the stressful times of Covid 19. We have been really pleased with the communication and professionalism throughout, especially Adrain. Thank you so much😆 I am coming to collect the keys right now, we are so excited!","createTime":"2020-07-16T23:00:00.000Z","locationID":"JSC"}},{"id":"42b1ca19-559e-5059-903b-742ca3f930c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks for your support Emilie! You’ve been professional in helping with getting started with one of the biggest purchases I’ve had to make to date! By far the best estate agent I’ve dealt with. Good quality service and prompt response.","createTime":"2020-07-15T23:00:00.000Z","locationID":"JSB"}},{"id":"4245544e-e514-5699-aa12-38ea13458946","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have the pleasure of dealing with Lily Johnson who is the consummate professional. Being overseas landlords, we were not able to visit our new property due to COVID 19 travel restrictions. Lily managed the handover with the developers, sourced tenants in a difficult economic period and we look forward to Lily managing our property for many years to come.","createTime":"2020-07-14T23:00:00.000Z","locationID":"JSB"}},{"id":"5f1bb6b7-218a-5e51-84f1-de38202772d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick and straightforward - friendly staff that are easy to get in contact with and enthusiastic to get things sorted. Charlotte has always been extremely helpful and gets things done quickly.","createTime":"2020-07-14T23:00:00.000Z","locationID":"JSB"}},{"id":"3ab374c1-394a-5d74-8b13-293117ae80ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wanted to share how amazing Lily was. I bought a property in Birmingham and live in Hong Kong. I really did not think during these COVID times I would get my property rented. Within one week Lily did. Amazing service. Totally responsive on Whatsapp though millions of miles away. If you have a property to rent connect with Lilly.","createTime":"2020-07-12T23:00:00.000Z","locationID":"JSB"}},{"id":"646b59bd-14d1-5f2f-abc5-3ac5f101098c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good and friendly service, I would recommend it to both new tenants and landlords.","createTime":"2020-07-12T23:00:00.000Z","locationID":"JSB"}},{"id":"9733d896-5f5c-503a-bb6b-7ab45a28319c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As first time renters we were a bit wobbly when it came to correct procedures and paperwork but Brendan and Marilena talked us through everything exceptionally, making sure we understood everything - even when I was badgering and stressing they remained professional and friendly throughout!!!! Couldn’t have done this process without someone like them, can’t recommend them enough 💕","createTime":"2020-07-09T23:00:00.000Z","locationID":"JSC"}},{"id":"59a77aef-dad5-53fa-bb6d-1e7990f09279","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-07-06T23:00:00.000Z","locationID":"JBG"}},{"id":"86b3a2d7-72a7-5978-be3e-f09df2d677e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily Johnson has been nothing but professional and very helpful especially during lockdown, I couldn't recommend them any more!","createTime":"2020-06-29T23:00:00.000Z","locationID":"JSB"}},{"id":"c971ff47-f9c8-553f-b455-e2f369c23a5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.","createTime":"2020-06-20T23:00:00.000Z","locationID":"JSB"}},{"id":"844890c2-e302-5161-a370-d9865962c8cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Perfect service every step of the way through our tenancy. Katie helped with everything and responded promptly with any issues.","createTime":"2020-06-17T23:00:00.000Z","locationID":"JBG"}},{"id":"80ea71ff-b1d8-57f7-992d-73d860af355a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily Johnson helped me find a tenant for my property even in the middle of a global pandemic and lockdown. She was professional and helpful without being too \"pushy,\" and she used all the resources at her disposal to show my flat in its best light. I'd be happy to work with her and the team at the John Shepherd office in Birmingham again.","createTime":"2020-06-16T23:00:00.000Z","locationID":"JSB"}},{"id":"96ebfd2c-251d-59ed-b30a-ec242d4575ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The agents I dealt with were extremely helpful and professional. The process of was stress free and completed very quickly. I have used other letting agents in the redditch/studley to find a home and Securelets have been by far the best company I’ve dealt with. I highly recommend them.","createTime":"2020-06-14T23:00:00.000Z","locationID":"JBG"}},{"id":"c374bdf0-33cf-5b43-b5bb-bbf384795e6e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.","createTime":"2020-06-08T23:00:00.000Z","locationID":"JSB"}},{"id":"0860dacc-dcf3-5b25-aafe-99a2343e38c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Lily enough. Having needing to move during the current pandemic, I thought I would find it difficult to find somewhere and it be risky only being able to view somewhere online. I thought the whole letting process would be more difficult. Lily made it very easy, was efficient and kept me informed during the whole process at any time of day. Everything was completed over email / phone.","createTime":"2020-06-08T23:00:00.000Z","locationID":"JSB"}},{"id":"227e9fa5-8b38-5c68-8007-a927ce1c7a98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Despite the Covid-19 lockdown and having to work from home, Lily Johnson did a fantastic job of completing the handover from the developer, marketing the property and finding a tenant for me, quicker than I could have hoped for in this climate. Thank you so much!","createTime":"2020-06-01T23:00:00.000Z","locationID":"JSB"}},{"id":"fa853630-134f-5815-a6f9-283193c7a554","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-06-01T23:00:00.000Z","locationID":"JSB"}},{"id":"f449b2ff-0df4-51ed-ae97-5b1c5beba6e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team throughout (especially Charlotte) my tenancy were fantastic and really supportive. Best letting agents I've ever used","createTime":"2020-05-25T23:00:00.000Z","locationID":"JSB"}},{"id":"c4789a19-1445-5285-b68e-95e0ba66ed93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wanted to write this once I’d settled in the flat i am renting. My experience with John Shepherd- Birmingham has been nothing but a bliss. If i could give more than 5 stars i would! From viewing the property i dealt with both Megan and Lily Johnson and they were very professional, patient and understanding, I cant fault either of them. Communication was fast and any questions i had were dealt with in a timely manner. Having rented from other agencies which shall not be named, I will say that i was caught off guard as i was dreading the whole process due to bad experiences I’ve had in the past. I strongly recommend John Shepherd to anyone out there. Thank you Lily and Megan!!","createTime":"2020-05-23T23:00:00.000Z","locationID":"JSB"}},{"id":"6b916591-c31f-551e-a8fe-9d5dd9124a61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Lily and Natasha were extremely helpful in getting our move sorted asap. Considering the limited resources at the moment they went above and beyond and really managed to help us out more than we expected. Thank you again both Lily and Natasha for the hard work.","createTime":"2020-05-23T23:00:00.000Z","locationID":"JSB"}},{"id":"c30020e7-5d5e-5e12-a41e-ffd908db40f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-05-21T23:00:00.000Z","locationID":"JBG"}},{"id":"2e2773c6-5a08-55c0-9439-ea51461b92b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We used John Shepherd when selling our apartment in Birmingham. Lovely friendly and well organised people there, especially Maggie and Emilie who are a great asset to the business. Well done to them and a big thank you. A further big thank you to Rhiannan McArthur for dealing excellently with our issue with our apartment. An asset to the business.","createTime":"2020-05-21T23:00:00.000Z","locationID":"JSB"}},{"id":"537a61ea-7b0e-5f6c-b1ec-3fdd40d42d49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently used John Shepherd to let our apartment in the city centre during covid lockdown. We dealt exclusively with Lily Johnson and throughout the whole process she was a pleasure to work with. Not only did she find us a tenant quickly but made the process easy. Communication was excellent at all stages and she worked efficiently and courteously at all times. Thanks Lily and thanks JS.","createTime":"2020-05-18T23:00:00.000Z","locationID":"JSB"}},{"id":"19a2f6a6-ee83-53ad-830f-9bc87939a4af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily Johnson was extremely helpful both before and post moving in. Very responsive and professional even with the difficult timing due to Covid. Her and her team were very helpful and made things as smooth as possible for the move.","createTime":"2020-05-18T23:00:00.000Z","locationID":"JSB"}},{"id":"24c083b5-9413-5be0-a5e1-20db20e52d48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Marilena was the most accommodating and thorough agent I have ever come across with all my experience with estate or lettings agent. You will have no trouble with her as your agent","createTime":"2020-05-13T23:00:00.000Z","locationID":"JSC"}},{"id":"1c474582-1ed7-5275-91e1-cf044b232ece","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rented my flat through John Shepherd and they have been very professional during the 4 years I have been living there. I had a few maintenance problems in my property and they always provided a fast solution. I recently have ended my tenancy with them, and the process has been very smooth and Charlotte has been always in contact with me for everything even during Covid-19. In conclusion, and comparing with my friends's experiences with other Estate Agents, I definitely recommend them.","createTime":"2020-05-10T23:00:00.000Z","locationID":"JSB"}},{"id":"ba3736be-3c3a-5018-bb9c-4fd9f77d27b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After looking for a long time for my dream new home in Solihull, I finally completed on it thanks to the assistance and hard work of Katie Ridley. Her knowledge and professionalism were outstanding. She made a very stressful time for me that bit easier. I would 100% use this company again, and recommend to others in my situation. Thanks again Katie, I couldn't have done it without you!","createTime":"2020-04-23T23:00:00.000Z","locationID":"JSS"}},{"id":"d1e16c16-5883-59cc-9a85-4e950814c4da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently been looking at new homes in Solihull, the service I received from the team at John Shepherd was fantastic! Katie made the experience hassle free and was always there to answer any questions I had. Would highly recommend John shepherd to anyone!","createTime":"2020-04-23T23:00:00.000Z","locationID":"JSS"}},{"id":"9ceff74f-f7da-506e-8c3d-3de722d34d31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with John Shepherd has been fantastic throughout the whole process of renting a flat. Lily Johnson was the person I was mainly liaising with and I would like to praise her for the excellent service she provided me with. She has been very helpful and our communication has been smooth and accurate. I had no problems whatsoever and I would highly recommend Lily and John Shepherd agency!","createTime":"2020-04-11T23:00:00.000Z","locationID":"JSB"}},{"id":"0402bddb-123a-539d-a5b1-2b13b27bda31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had a great experiece with John Shepherd, with their great communication and support throughout our initial tenancy period. Chalotte our property manager was very professional, friendly and helpful! Overall a great property agent who I would highly reccomend!","createTime":"2020-04-08T23:00:00.000Z","locationID":"JSB"}},{"id":"2738120c-ac82-5294-9bf3-009946e1dff8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient service from the John Shepherd Lettings team in Cannock. Brendan and Marilena were extremely helpful!!! Would definitely recommend.","createTime":"2020-04-05T23:00:00.000Z","locationID":"JSC"}},{"id":"1f746f89-e6b3-55ba-9e6e-cfbe3ffdee58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are relocating from Birmingham due to professional commitments and i thought there is not a better moment than this to express how happy we are with the professionalism and support we had received from Charlotte as tenants, living in this superb flat! She is definitely the 5 star estate agent ;)) always there should we needed to ask any type of question (even the simplest one ;) ) and help with any issue that could have potentially emerged. She helped us run our tenancy smoothly , always with high levels of professionalism and kindness. Many many thanks and all the very best Charlotte","createTime":"2020-03-31T23:00:00.000Z","locationID":"JSB"}},{"id":"5498ce91-3075-523f-a0e3-d03400214c0a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jonathan was helpfully able to carry out a property inspection during the lockdown via video link. This was most helpful as we could virtually tour the rooms and point out potential problems. Jonathon was very polite and positive and this was a really useful way of still being able to report on the property. - Alexandra","createTime":"2020-03-30T23:00:00.000Z","locationID":"JSB"}},{"id":"be14e6c2-fa07-5f2c-9265-e49546dbe7e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-03-27T00:00:00.000Z","locationID":"JSB"}},{"id":"bcd6c83d-cc0d-54f2-8b5c-f2abfbce94b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used John Shepherd New Homs for over 15 years and wouldn't trust anyone else with my developments. In most recent years they have proven themselves and gone above and beyond for me as a client and the purchasers they have brought to me. Their marketing tools and ideas are fantastic. Even the impossible was possible with John Shepherd during the worrying times of Brexit they still manage to sell out of our developments","createTime":"2020-03-26T00:00:00.000Z","locationID":"JSS"}},{"id":"caa255d2-8d95-550d-bb06-e7cbf650e469","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Lily Johnson helped me when I was moving out of the property which was let by John Shepherd. Due to complications involving timescales, Lily and myself worked together to come up with a solution which would benefit all parties. She was extremely helpful in liaising with the landlord to agree what steps should be taken during my removal from the letting contract. Would highly recommend working with John Shepherd and particularly Lily Johnson.","createTime":"2020-03-18T00:00:00.000Z","locationID":"JSB"}},{"id":"966d0d1d-ed36-5f5c-8991-73ed43a14be3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Renting a flat with them as our letting agents. Have sorted all problems swiftly, dealt with Lily who has been great.","createTime":"2020-03-16T00:00:00.000Z","locationID":"JSB"}},{"id":"231567b3-2bb5-5a2a-808f-b8032d86688d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-03-14T00:00:00.000Z","locationID":"JBG"}},{"id":"e864ac66-8903-588f-b2d0-cf396536349d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you for your professionalism Christina!!","createTime":"2020-03-14T00:00:00.000Z","locationID":"JSC"}},{"id":"85455917-8e0a-5895-802e-64a52846dcf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just exchanged contracts today on our new home, and the support of the John Shepherd team - Annabel and Katie - has been second to none! From accommodating our work commitments during the viewing process, to liaising with the developer to dealing with queries and unforeseen circumstances along the way, they have been exceptionally competent and professional throughout, helping reduce the stress that inevitably goes with buying a house. Thank so much and would not hesitate to recommend","createTime":"2020-03-13T00:00:00.000Z","locationID":"JSS"}},{"id":"10040483-58ef-544f-a673-87510a56e659","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found the professionalism, courtesy and knowledge from Lily to be highly commendable. She is a real credit to the company and a pleasure to work with.","createTime":"2020-03-12T00:00:00.000Z","locationID":"JSB"}},{"id":"4fd6c2cc-c162-55fc-82fd-ba7bf7fc3cc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Lilly is very nice and helpful. The company are sometimes a bit slow but seem reasonable overall.","createTime":"2020-03-11T00:00:00.000Z","locationID":"JSB"}},{"id":"cf5b6fd6-62c7-5093-afd5-d7755b637188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very grateful to Lily and her team, who has been exceptional throughout the entire process. She was approachable and replied to all my queries promptly. I had a tight schedule of moving in and her assistance helped me achieve this with ease :)","createTime":"2020-03-10T00:00:00.000Z","locationID":"JSB"}},{"id":"ff96a9d4-a93e-508e-b50b-2472391383a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The Customer care is very good at JS. I had the pleasure of dealing with Lilly who was super attentive to my questions and explained everything to me that was required. Very happy to be renting with them.","createTime":"2020-03-10T00:00:00.000Z","locationID":"JSB"}},{"id":"760f19a4-95ff-52c4-b7b8-0760cb1c1d95","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good and reliable property management agency. Megan was very kind and helpful when I was looking for renting a flat in Birmingham, she prepared all the paperwork and got everything on time ready to be signed the day we agreed. I had a very good experience, I highly recommend John Shepherd when it comes to sales, lettings and property management.","createTime":"2020-03-09T00:00:00.000Z","locationID":"JSB"}},{"id":"1eeb7c05-6a22-51d4-828f-a62afea6184b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to give a massive thank you to Sam and Adrian who kept me sane during my house move. They guided me all the way through a very difficult time. Nothing was too much trouble. So grateful to them. Love you guys xx","createTime":"2020-03-04T00:00:00.000Z","locationID":"JSC"}},{"id":"91f5c6cc-f8aa-5587-8c8c-0cd881f84ba1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd managed the sale of my apartment, which due to an uncertain market at the time wasn’t a particularly straightforward sale. I’m happy to say I felt well taken care of throughout. Their advice was always well informed and well considered and their service and professionalism was consistently excellent - from Maggie at the earlier stages and then Emilie later on. In particular the way Emilie handled a number of unexpected issues from the buyer side was particularly impressive. We had productive and candid conversations and it was always clear to me what was happening. There was also a lot of thinking outside of the box from Emilie to get things back on track! At the 11th hour there was another issue from the buyer and the sale looked certain to fall through. This is where Emilie really came to the rescue. I gather this took some very delicate conversations with the buyer and their solicitor but somehow she managed to turn it around. Selling a home is a very emotive experience and in the wrong hands can be a nightmare. I wouldn’t hesitate to use John Shepherd again. You can never control every aspect of the process but having the right expertise, experience and customer service ethos on your side makes all of the difference.","createTime":"2020-03-02T00:00:00.000Z","locationID":"JSB"}},{"id":"efbaef62-8dd2-52ce-b921-c5c3f0ff373f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would definitely recommend this agency, one of the best ones I have dealt with. Brendan is very professional, he made the renting process smooth and kept me informed at all times during the progress of my application.","createTime":"2020-02-29T00:00:00.000Z","locationID":"JSC"}},{"id":"76f72048-db7d-5693-8903-5fe15f3ad502","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently let my apartment in Bham city centre using John Shepherd. First class service provided by the team and a big thankyou especially to Lily Johnson who was my main port of call throughout . Would highly recommend.","createTime":"2020-02-28T00:00:00.000Z","locationID":"JSB"}},{"id":"1f339560-c88c-5426-9ec9-7c7bfce313ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-02-28T00:00:00.000Z","locationID":"JSC"}},{"id":"a946d8a5-dee5-5924-be6c-247880eb8315","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great costumer support while renting apartment. Recommended for foreigners just arriving in the UK.","createTime":"2020-02-27T00:00:00.000Z","locationID":"JSB"}},{"id":"a1c14299-8891-5f12-a904-29998498653e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brendan from the Cannock branch was very helpful and informative through the whole process :)","createTime":"2020-02-27T00:00:00.000Z","locationID":"JSC"}},{"id":"98208fe3-09c7-5a0f-a2d1-d32002992995","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.","createTime":"2020-02-26T00:00:00.000Z","locationID":"JSB"}},{"id":"d071e3cc-217f-5395-82f7-674f84f7d7cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently moved into a property which is managed via John Shepherd. My point of contact Lily Johnson was extremely helpful in making the process of securing and moving properties absolutely seamless. Her levels of customer service are second to none and i cannot recommend this estate agents enough.","createTime":"2020-02-24T00:00:00.000Z","locationID":"JSB"}},{"id":"e4fbddf7-78b2-5b88-820d-69e048942c79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Birmingham Letting Team (Drew, Lily and Megan) for their help in letting and managing my properties. They are very helpful, friendly and professional. All my enquiries are handled in a professional way and also update me if there is any problem.","createTime":"2020-02-24T00:00:00.000Z","locationID":"JSB"}},{"id":"ac751a71-1ff0-5ec7-b8de-c86936cf112c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent, efficient, friendly, prompt and proactive service from Lily. Can not recommend her highly enough. Thank you!","createTime":"2020-02-21T00:00:00.000Z","locationID":"JSB"}},{"id":"b5cca54c-7cc2-5eb4-9f06-6ece12f772af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily and her team were friendly, professional and alway kept me updated. They have marketed and managed my property very well and highly recommend them.","createTime":"2020-02-20T00:00:00.000Z","locationID":"JSB"}},{"id":"b408f7bc-f519-5cff-8665-96dba0c77c9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily made moving house such an easy process. Nothing is too much trouble and she deals with queries quickly and efficiently. She is friendly in her approach and made everything easy and stress free.","createTime":"2020-02-17T00:00:00.000Z","locationID":"JSB"}},{"id":"706177bd-b0e8-5de5-ba73-92a54f2b1101","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have been extremely pleased with the care and attention from the staff at Birmingham City Centre branch. They are all really helpful whenever we ask advice or have any problems. Had a lot of help from Megan and lily as we moved into our new property, and Charlotte Ford has been a star when it comes to seeking advice and getting any issues resolved and any repairs fixed as soon as is able. Thank you all so far, extremely grateful! Julia and John.","createTime":"2020-02-14T00:00:00.000Z","locationID":"JSB"}},{"id":"a858f8c5-706d-531f-ac81-eae0b5a8c3d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from the start of finding a tenant, to the time when the tenant moves in. All handled without need to be involved","createTime":"2020-02-14T00:00:00.000Z","locationID":"JSB"}},{"id":"4590c282-e3cf-5a19-a8d9-a85619f9b9b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"JMP Services- Gas and plumbing. I’ve been dealing with this customer for many years now, looking after the plumbing requirements at some of the properties in Leicester. I primarily deal with Gita Patel who is very proactive - she keeps me on my toes. Nothing is ever too much bother. Its refreshing , in comparison to other agents I have to deal with.","createTime":"2020-02-07T00:00:00.000Z","locationID":"JSB"}},{"id":"2795c993-0e21-5aee-bed5-426c1b877f7d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I dealt with Lily and Megan, both very helpful. The whole process went smoothly","createTime":"2020-02-07T00:00:00.000Z","locationID":"JSB"}},{"id":"222f5141-bdc5-5dcf-a1d8-68fbd0ece0e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I needed to urgently move out of my living situation so I approached John Shepherd about their new apartments. Lily was the main person who dealt with me and helped with all the details regarding the move, and was extremely helpful. The move was completed as soon as it possibly could be once all paperwork and payments were complete, and I couldn’t be more content with everything now. Thank you, could not recommend John Shepherd more!","createTime":"2020-02-03T00:00:00.000Z","locationID":"JSB"}},{"id":"f9caff9a-cd63-5f1b-be16-4190b46ecacb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with the staff from Birmingham. They have always been super fast to any of my enquiries even at late hours. Would recommend","createTime":"2020-02-03T00:00:00.000Z","locationID":"JSB"}},{"id":"7e445f7f-4c52-5fd9-a54e-b6eeeff7295f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would just like to say since moving into my flat January 2018 Charlotte Ford and her team have been truly helpful and considerate..Listening and Caring and always sorting whatever Problem I had ASAP!! So I would like to thank Charlotte Ford so much for always caring and helping... A lovely person and an asset to your office Kind Regards Linda Ince","createTime":"2020-02-02T00:00:00.000Z","locationID":"JSB"}},{"id":"c389b541-cd72-5185-b0ce-75a0dd28c773","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been working with Lily, Drew and Marilena to rent out a new apartment in Birmingham. Very pleased with how efficiently the process was dealt with. Many thanks to the team.","createTime":"2020-02-02T00:00:00.000Z","locationID":"JSB"}},{"id":"5aedab84-34f9-55b7-92a1-3592e80a8399","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepard at Cannock dealt with everything really well. Especially when dealing with Brendan and the office manager Marilena. I would say it was the smoothest process I've ever had.","createTime":"2020-02-02T00:00:00.000Z","locationID":"JSC"}},{"id":"263d6e35-61da-5fb5-a4be-f5f074e1d110","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"we dealt with the Cannock branch, Brendon was awesome, very informative and knew what he was talking about followed with a very straight forward process. viewing to moving in less than 3 weeks! by far the best letting agents i have ever used!","createTime":"2020-02-01T00:00:00.000Z","locationID":"JSC"}},{"id":"17b72caf-5bc8-572c-9364-3c2a497feffd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-01-30T00:00:00.000Z","locationID":"JSB"}},{"id":"d1f8ccf5-f48e-5a2b-90ab-36050441203e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita Patel has managed the house I have rented for the last two years, she is terrific , she resolves any issue as soon as possible and her response is always quick and she has always provided us with amazing service.","createTime":"2020-01-27T00:00:00.000Z","locationID":"JSB"}},{"id":"51c97411-1400-56a0-8285-50ceb04fd43d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Purchased a property through John Shephard. Was assisted by Gurdev during the process. Very professional company. Made the process very smooth. I would highly recommend John Shepherd to anyone who is looking to buy or sell a property. Thanks very much.","createTime":"2020-01-24T00:00:00.000Z","locationID":"JSS"}},{"id":"8e661638-815d-5cd1-bd2a-62d0bcbcb607","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very good service and very helpful staff. Lily showed the house to my boyfriend and Drew was kind enough to agree on showing me the place on another day when I was available. However, if you are going for a viewing and agree on the house, be sure of the furniture that are inside because sometimes their photos on the website might be misleading and show a full-furnished house.","createTime":"2020-01-24T00:00:00.000Z","locationID":"JSB"}},{"id":"fc899d58-9aa3-5127-8a4b-f3594fd4c4af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-01-23T00:00:00.000Z","locationID":"JSB"}},{"id":"a6f9fa11-4368-5636-b606-e278814e13b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily at the Birmingham colmore road branch was amazing! She was always quick with a response and made the application process as easy as she could! would definitely recommended to anyone looking in Birmingham to use herself and John shepherds services!","createTime":"2020-01-18T00:00:00.000Z","locationID":"JSB"}},{"id":"4c082a5b-f1a8-594e-939b-4818620c4f5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It is my first apartment, and I had a great experience with John Shepherd. Lily Johnson was my agent. She was wonderful; she assisted me throughout the moving process, even after and answered all of my questions. I am pleased.","createTime":"2020-01-18T00:00:00.000Z","locationID":"JSB"}},{"id":"b41aab2b-84e6-52dd-bdea-5e9a8e70d82b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita Patel has managed our rental property in Birmingham for over five years. She is terrific! We live abroad, but working with her has been as easy as if we lived next door. She deals with any and all issues that may arrive quickly, efficiently and stress free.","createTime":"2020-01-16T00:00:00.000Z","locationID":"JSB"}},{"id":"48c197a7-9704-5198-8110-75d57ccc029b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service. Brendan helped and dealt with everything. Would recommend them to friends and family.","createTime":"2020-01-07T00:00:00.000Z","locationID":"JSC"}},{"id":"d35fd4a7-788c-502f-abc9-ae36b25175ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from everyone involved from start to finish. I would certainly recommend!","createTime":"2020-01-06T00:00:00.000Z","locationID":"JSB"}},{"id":"851f20e8-8ac7-5fd0-8488-56d582c18f9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic team in Cannock . My move in went so quick and smooth . Thank you to all the staff and Brendan for your help moving in . The property is absolutely perfect. Highly recommended","createTime":"2019-12-23T00:00:00.000Z","locationID":"JSC"}},{"id":"179608b5-2d38-5cdd-a1ce-fce838fff418","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Never been with John shepherd befor only been 2 month and what a difference thanks all merry Christmas And thank you for everything Christian","createTime":"2019-12-20T00:00:00.000Z","locationID":"JSC"}},{"id":"5b331e0f-afb6-5bec-95b3-33a2c045311a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend this branch. Brendan from the initial viewing was very supportive, informative and kept me up to date during the process. I have recently moved into my property and could not be happier with it or the service I received from John Shepherd Cannock.","createTime":"2019-12-18T00:00:00.000Z","locationID":"JSC"}},{"id":"3098af4b-90ef-5e6a-9b52-42db474fba74","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealt with Brendon who couldn’t be more help if he tried. Great staff overall easy from start to finish","createTime":"2019-12-18T00:00:00.000Z","locationID":"JSC"}},{"id":"b2a27361-36da-512e-a95e-cf3db488d244","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have carried out decorating work to properties that are managed by John Shepherd for a number of years. During that time I have developed an excellent working relationship with Charlotte. Charlotte makes sure properties are kept in good condition for landlords by ensuring necessary work is dealt with quickly to get properties back on the market. I look forward to working with John Shepherd and the team for many years to come.","createTime":"2019-12-17T00:00:00.000Z","locationID":"JSB"}},{"id":"0ddf375e-92ed-565d-95ee-41a6e3c7bc40","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily from the Bham branch has been very helpful to me and my husband. She replies promptly to our emails and is always happy to answer our queries. She represent John Shepherd very well","createTime":"2019-12-16T00:00:00.000Z","locationID":"JSB"}},{"id":"1c42bb41-990d-5090-be1c-b0974b75d411","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would definitely recommend John shepherd! Charlotte Ford has been so helpful and efficient throughout the whole process and I am really happy with the property I now have! Excellent communication and care.","createTime":"2019-12-16T00:00:00.000Z","locationID":"JSB"}},{"id":"37e6409b-fbba-5b6c-88ec-b72933cae098","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with John Shepard has been amazing working with Charlotte Ford has been a breeze she has made it so easy and straightforward.","createTime":"2019-12-16T00:00:00.000Z","locationID":"JSB"}},{"id":"5d07531c-c1da-5e66-94a0-73ce5c7063f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Kate's been great and so prompt with helping us with any issues in the flat. Very happy with the help she has provided since we've moved in!","createTime":"2019-12-15T00:00:00.000Z","locationID":"JSB"}},{"id":"8bc63552-e4ec-54f9-993f-93165f59d6e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great service from Gita Patel at the Birmingham office. She sorted my maintenance issue swiftly and empathetically.","createTime":"2019-12-15T00:00:00.000Z","locationID":"JSB"}},{"id":"f2fd9223-659e-5e38-8821-613e97342ad0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have dealt with Emma at the City branch for a number of years, and have found her to be highly professional and pleasant at all times . Keep up the excellent work !","createTime":"2019-12-13T00:00:00.000Z","locationID":"JSB"}},{"id":"f03da0dc-549f-5bbb-b899-570605b216c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fab service, Kate was great, she sorted everything out for me fast and efficient , lovely lady aswell. Thanks","createTime":"2019-12-13T00:00:00.000Z","locationID":"JSB"}},{"id":"c45d0cd8-7922-52b5-bd10-4234dfe137bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service with Kate for my renewal.","createTime":"2019-12-13T00:00:00.000Z","locationID":"JSB"}},{"id":"9b7a7a65-51f6-570e-aa0e-e6dbf870ef36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have known Debbie for almost ten years and would have no hesitation in recommending her. Throughout this time she has been consistent, dynamic and a pleasure to deal with. Furthermore she is extremely capable and has always displayed a highly responsible attitude. I was unfortunate enough to experience a serious water ingress problem to my top floor flat which necessitated endless communication with the block's managing agents over a significant period of time. Lesser individuals might have given up but Debbie saw it through to the end even though this often meant going above and beyond the call of duty. No effort was spared to conclude this matter - and as a landlord I can therefore thoroughly recommend her as a first point of contact. Debbie continues to manage my property with efficiency and professionalism.","createTime":"2019-12-12T00:00:00.000Z","locationID":"JSB"}},{"id":"25c79913-f4e2-5be6-b5e8-c655e71bb740","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"SGT Electrical have carried out electrical repairs to properties looked after by John Shepherd for 15 years now and during that time we have developed an excellent working relationship with Debbie and her property management team at John Shepherd Birmingham. if you're looking to rent a property which has all necessary electrical certificates then do not hesitate to contact Debbie. we look forward to working along side you for many more years to come.","createTime":"2019-12-11T00:00:00.000Z","locationID":"JSB"}},{"id":"e77d2f79-4c0a-5b23-9b59-249cbde4b046","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’d like really to thank Charlotte for being very helpful and quickly responsive to any queries. It’s really important to feel always supported, especially when you are renting.","createTime":"2019-12-11T00:00:00.000Z","locationID":"JSB"}},{"id":"ecb99e89-aea0-5c7f-b7a9-ff24b888f163","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-12-11T00:00:00.000Z","locationID":"JSC"}},{"id":"e8d17a9d-f3be-5a3b-929a-dca6e0535706","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita has managed my properties for several years now and has always looked after our interests really well. She liaises between me, the tenants and contractors to ensure that the properties are well looked after and we are all as happy as we can be.","createTime":"2019-12-10T00:00:00.000Z","locationID":"JSB"}},{"id":"a3b6eecc-3091-5b37-a1ce-80ee3aa6b824","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been dealing with Kate for my renewal and maintenance and she has always been very helpful and friendly .","createTime":"2019-12-10T00:00:00.000Z","locationID":"JSB"}},{"id":"193d945b-d1b8-5bb2-bce9-442a062dda41","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan was very helpful today😊, got everything sorted out","createTime":"2019-12-10T00:00:00.000Z","locationID":"JSB"}},{"id":"04754741-5605-5f56-bd4b-702f57fd85d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie and the team have always been very helpful whenever I have called the office. Great communication and customer service.","createTime":"2019-12-10T00:00:00.000Z","locationID":"JSC"}},{"id":"fcabbe5e-3b83-50f1-8cfb-ad3fef49bb20","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"So far so good. First time as a landlord and simple advice and guidance has been given to me as needed, the photos and information posted are accurate. Details have only just been posted online, fingers crossed for a fast rental and good tenants.","createTime":"2019-12-10T00:00:00.000Z","locationID":"JSC"}},{"id":"7a3b021a-494a-50e0-8e7d-f7323420498a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily was/is brilliant. Made what could be a painful process really smooth.","createTime":"2019-12-09T00:00:00.000Z","locationID":"JSB"}},{"id":"6262d2e7-f4fc-521e-a4b4-098750d5c34e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would like to say Brendan who who delt with me was a great help very helpful and gave excellent service was kind friendly and very helpful talked me through the hole process on how to apply and got me in my new place in a matter of week or so would recommend first time buyers and renters to strongly consider Johnshephard Thank you","createTime":"2019-12-06T00:00:00.000Z","locationID":"JSC"}},{"id":"e62c19f4-9836-5338-b6a5-d2ffd30703f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience at John Shepherd was absolutely amazing. My agent Lily from the John Shepherd branch in Birmingham on Colmore row, handled my move with such grace and efficiency that I honestly do not know how the process would’ve progressed without her. She made sure all my queries were answered with the most detail and ever so promptly, irrespective of what time or day it was. I have never had such an efficient as well as informative agent experience before, but I can honestly say I would fully recommend John Shepherd. Overall an utterly helpful and pleasant experience!","createTime":"2019-12-04T00:00:00.000Z","locationID":"JSB"}},{"id":"92c6e708-124a-59cf-aad8-c0aff7ad19c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I just wanted to say thank you to Debbie for being so helpful. I’ve been a John Shepherd tenant since 2013 and always find Debbie to be approachable, efficient, helpful and knowledgeable. She manages the relationship with the landlord who’s flat I live in very well. And if I need a repair it is actioned very quickly. Thank You.","createTime":"2019-12-04T00:00:00.000Z","locationID":"JSB"}},{"id":"d53086e2-6052-5d77-ad5d-97daa6a5981d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service from Charlotte!! (And of course the team) Thanks a million!!","createTime":"2019-12-02T00:00:00.000Z","locationID":"JSB"}},{"id":"0ac7db35-0026-5df5-b586-c0cd4d30664c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gurdev valued our house and her service was exceptional with a very professional attitude. Highly recommended!","createTime":"2019-11-30T00:00:00.000Z","locationID":"JSS"}},{"id":"48165496-79dd-5571-90c1-61765d646ec8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been a customer of this company in their many forms since they started business. I have always found them to be honest, dependable, and a credit to the profession. If you have a property to let in Birmingham, give Debbie a ring and you can be sure Debbie and the team will always go the extra mile to get the job done.","createTime":"2019-11-28T00:00:00.000Z","locationID":"JSB"}},{"id":"7d534239-92d2-5e63-8aff-3d1e94b430e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I Rented a property through John Shepherd and it was managed by Nanci. She is so efficient and is always on hand to help when ever we need it!","createTime":"2019-11-28T00:00:00.000Z","locationID":"JSB"}},{"id":"3df4d6d1-e611-5966-814a-b2ddf4aa05c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"we just completed the process of renting a property through John Shepherd and were assisted in the process by Clare Evans. Having shown us around the property Clare has made herself available whenever we had any questions and has acted very professionally throughout. We would highly recommend John Shepherd and in particualr, Clare Evans.","createTime":"2019-11-28T00:00:00.000Z","locationID":"JSC"}},{"id":"cbc2303e-9bdb-5954-a183-795e1c79762e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Never experienced before to rent an apartment with so professional and friendly approach to a customer. Their team , especially Brandon,Marylena and Claire, care of everything to organize fast and comfortable move in to the property.The property responds to all accommodation requirements for creating a feeling of living at home!And the most important is they deal with any queries as quick as possible! Thank you John Shepard company and looking forward to our further cooperation!","createTime":"2019-11-26T00:00:00.000Z","locationID":"JSC"}},{"id":"4a8ac8b5-8538-599f-a708-fd37350153fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Certainly will be recommending John Shepherd lettings and especially Marilena to friends and family. Exceptional service should be rewarded!","createTime":"2019-11-24T00:00:00.000Z","locationID":"JSC"}},{"id":"c7543548-dd58-5e07-8590-8a65d2957d28","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing team and very helpful, especially Gurdev! She was very approachable and knowledgeable.","createTime":"2019-11-22T00:00:00.000Z","locationID":"JSS"}},{"id":"1c561eb8-86c3-5d6f-9b92-75bac68f492e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-11-22T00:00:00.000Z","locationID":"JSS"}},{"id":"1e7abf7f-3bd7-518d-a3eb-365abf17ad81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend dealing with Drew from John Shepherd. His dedication, knowledge and helpfulness is rare to find in any other property agent in Birmingham. His prompt response to queries and professional manner are to be commended. You truly are an asset to your office.","createTime":"2019-11-22T00:00:00.000Z","locationID":"JSB"}},{"id":"162d9422-71ea-5606-abe8-400da37ef159","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a property through John shepherd Estate Agents and although I didn’t purchase I just wanted to say what a great experience I had with them. I booked in with a lad named Sam who also showed us the property, he was professional, knowledgeable and really friendly. I would definitely go through them again without a doubt. Keep up the good work.","createTime":"2019-11-21T00:00:00.000Z","locationID":"JSC"}},{"id":"85de3ff4-2154-5ef6-b965-cab511d87c29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were fortunate enough to have Gurdev come and value our property a few weeks ago. She was friendly, knowledgeable and most importantly punctual. Very happy with the service provided.","createTime":"2019-11-20T00:00:00.000Z","locationID":"JSS"}},{"id":"129f2860-fd76-5579-883d-a64765e0d58e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service from Shannon, very professional. She explained how John Shepherd would sell my apartment and they followed through on all their promises. Thank you","createTime":"2019-11-19T00:00:00.000Z","locationID":"JSS"}},{"id":"24ecfa25-6ee3-510d-9b76-d24a1594c299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Faultless service throughout our house sale - particular thanks to Danielle who kept the whole process on track","createTime":"2019-11-19T00:00:00.000Z","locationID":"JSS"}},{"id":"9c2facad-cf54-5536-9178-38a55b16ea26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"If you think of choosing the Estate Agent to sell your house, look no further. We purchased the house last year marketed By John Shepard It took us almost a year to find the right house and we had a lot of interaction with another estate agents in the area.I can honestly say, that John Shepard were the most professional of of estate agents. They kept the chain solid and tried to speed up the process by doing things that other estate agents wouldn't be bothered about. Special thanks to Harry who made things to move quicker and was very supportive from the early start till the very end. If you want to sell or buy a house, feel safe choosing this Estate Agent. Five stars without a doubt!","createTime":"2019-11-18T00:00:00.000Z","locationID":"JSS"}},{"id":"b9997847-5f55-56f7-a970-9795ed0f111b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gurdev came out recently to value my mother’s home where she has lived for over 30 years. She was very knowledgeable and friendly and put us at ease with all the questions we had. When we sell we will definitely be selling with her.","createTime":"2019-11-18T00:00:00.000Z","locationID":"JSS"}},{"id":"eeb01987-9dc2-538b-8b8d-75b89f4015ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very impressed with the team at Shirley. Shannon and Callum have been really efficient and friendly, as well as putting our house on the market with them, we have also viewed properties of theirs and they have been excellent with that side too","createTime":"2019-11-18T00:00:00.000Z","locationID":"JSS"}},{"id":"5f8c54fe-1a09-548f-86d8-b33882533d24","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were sold a low profile property that we had been searching for. Gurdev was friendly and exceptionally professional throughout the process. As our key contact, she ensured my partner and I were kept in the loop with any queries we had. I have no hesitation in recommending John Shepherd Collection 👍","createTime":"2019-11-17T00:00:00.000Z","locationID":"JSS"}},{"id":"255ffd10-4208-5a3c-8c2b-1e309312924e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Adrian helped me with 2 house sales. Always seamless to start to finish. Wouldn't fail to recommend.","createTime":"2019-11-17T00:00:00.000Z","locationID":"JSC"}},{"id":"c81f177b-dfa6-5fca-9d46-421b3adff993","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After viewing a property on an open day with the Collection team in Dorridge a few weeks back I was overwhelmed with the professionalism of each member of the team. Although I did not make an offer on the property they were very knowledgeable with details of the property, the vendors situation and gave me plenty of advice on the current climate of the market. When it comes to the time of me selling my property next year, I know who I will be calling!","createTime":"2019-11-15T00:00:00.000Z","locationID":"JSS"}},{"id":"15d73ee2-3f4e-530d-b941-db852a9ae4d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"House hunting is a difficult task and thanks to Gurdev I was able to find the right house. Her assistance with the transition from looking to the actual exchange was second to none. The team at a John Shepherd are great and thank you for your assistance!","createTime":"2019-11-15T00:00:00.000Z","locationID":"JSS"}},{"id":"0d882a8d-bd0c-52fd-9e59-c05f443ae666","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John, Lily and Megan were great in helping me with the move to my new flat. They responded quickly to any question I had and were very knowledgeable about anything I asked. The move in process was stress free - would definitely recommend!","createTime":"2019-11-14T00:00:00.000Z","locationID":"JSB"}},{"id":"80613338-9b41-5f59-a2d8-8ef494166a85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"had a good experience with this agent, unlike other agents I got a good amount of deposit back which used to worries me a lot. I really definitely recommend it to my colleagues. Charlotte is really responsible and she also keeps my letters after I moved away, and that letters are all important. They always response in time and not bother the tenant. Lily was nice was helpful as well. I am happy with the agent.","createTime":"2019-11-13T00:00:00.000Z","locationID":"JSB"}},{"id":"44adfd2c-b6c3-59e9-9de7-c568f2c668b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great Service from Adrian and Sam at John Shepherd Cannock. Adrian had my property on the Market in no time with great write up and photos then Sam had viewings booked in and offers coming in quicker than i anticipated. Everything was easy from start to finish, couldn't recommend enough.","createTime":"2019-11-13T00:00:00.000Z","locationID":"JSC"}},{"id":"473f0e80-482a-5341-9260-2daef592867d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had great experience using John shepherd and cannot thank Sam enough, he constantly kept us informed all the way through from sale to completion and chesed up any questions we had and got back to us straight away. would definitely use again!","createTime":"2019-11-13T00:00:00.000Z","locationID":"JSC"}},{"id":"0686a788-6511-59c0-9cdd-6b5584fbdfef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I found the service provided by Marwoods was more than satisfactory. Adrian was incredibly helpful and was always available to offer advice when it was needed, the whole team were friendly and incredibly helpful too. I’d definitely recommend them.","createTime":"2019-11-13T00:00:00.000Z","locationID":"JSC"}},{"id":"5924f6c0-57eb-529c-818f-3f388634e7df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Moving house can be a stressful experience. It took us a long time to sell our property but both Callum & Courtnie persevered and near to the end of the process we had several offers to choose from.. They followed up and kept us informed throughout the process and were always polite and helpful.","createTime":"2019-11-12T00:00:00.000Z","locationID":"JSS"}},{"id":"8ed69e5d-b05b-55bb-88e4-6390d7c75bec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent customer service supplied by Steve who was friendly and helpful in my hour of need. He was able to provide reassurance on timelines for rentals when our house purchase fell through. Would recommend to anyone","createTime":"2019-11-12T00:00:00.000Z","locationID":"JBG"}},{"id":"2523d60a-cad7-5ef2-a30c-6c02684a56e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First time renting a property of my own was made easily by John Shepherd estate agents and thanks to their expertise and a special thank you to Clare Evans for making my move a pleasant experience very professional and would highly recommend🙂👍","createTime":"2019-11-12T00:00:00.000Z","locationID":"JSC"}},{"id":"6d12efb0-f9b8-5ad1-94c1-11d8439152a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily and the team were great from start to finish, very efficient, a very quick turnaround and we were kept informed throughout the process to make the whole process simple and pain free. Thanks","createTime":"2019-11-11T00:00:00.000Z","locationID":"JSB"}},{"id":"8ac51e26-5242-5d0a-83f2-d3a45a77072a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with the guys in cannock , everybody was really friendly and helpful and communication was really good . Thank you.","createTime":"2019-11-11T00:00:00.000Z","locationID":"JSC"}},{"id":"907cbd69-a3d8-5a1e-b4ac-c7a1555a5c4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very easy and pleasant moving in process with the help of Lily. I had a unique situation where moved out of my old flat early whilst awaiting to find a new one and I was helped a lot during this process to ensure I was moved in as quickly as possible.","createTime":"2019-11-11T00:00:00.000Z","locationID":"JSB"}},{"id":"48bd2061-c552-57dc-8385-101ad20c1e05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can honestly say that I had the pleasure of having a very friendly and professional service by Gurdev. She will always makes sure you are happy and content. Her customer service is amazing and she has such a warm energy that makes it so easy to communicate any concerns without feeling like being a pain. With the service she provided I would recommend to anyone.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSS"}},{"id":"2580500c-d12e-5b11-b035-a33f82330723","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After dealing with John Shepherd for the second time, we have bought our new family home in Dorridge. The process was stress free so thank you Harry for helping us make our dream move!","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSS"}},{"id":"267b76e7-1780-5df7-a29d-a3a6131c8dd6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shannon marsh sold my apartment and was nothing short of fantastic.sold within two weeks and sale complete within five weeks.highly recommended to anyone who is thinking of selling.couldnt of gone any smoother","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSS"}},{"id":"7f4bf504-358c-503f-a5e5-aa02ba2053ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From Start to finish, Emilie and Maggie in the Birmingham City Centre office were professional and beyond helpful. Without their advice, knowledge and support I would have had a very different experience. I’m so glad I chose John Shepherd. If MD’s read this - I hope you know what a credit Maggie and Emilie are to your business!","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"6adc40c3-a0ee-52a9-9437-fa45f31ec3c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been contacting Maggie and Emily in the Birmingham office, they are very friendly and approachable. The sale is in process, but a bit slow at the moment, hopefully, we can hear some updates from the vendor soon. The team has also been helping us getting updates from the vendor.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"f20bc75e-3bc6-5b4e-ad7a-90885570b06e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Emilie and Maggie on my purchase which is currently in progress. So pleased with the communication and support all through this process. My thanks to you, Emilie and Maggie. All the best.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"290ef57e-e0c4-5375-afad-460c0ef7bc69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased with their persistance in helping us with our purchase. They have been so helpful we wouldn't hesitate in recommending them. Thank you Maggie and Emily.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"b261b485-ef2c-5cce-b758-74f2f3ba601a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maggie and Emilie are both approachable and excellent response times to email and communication. The website is user friendly and well designed.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"4762084a-e80c-5a7b-bb0b-ad882e0179c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Shannon Marsh. Everything went to plan. Always responsive.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"58378297-a19c-5721-b687-10e72064843e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service from Maggie and Emily.","createTime":"2019-11-08T00:00:00.000Z","locationID":"JSB"}},{"id":"1536166f-2833-561a-ae24-b2ab2ebd053b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great service from Courtnie who negotiated well to keep both parties happy and was a fantastic communicator.","createTime":"2019-11-07T00:00:00.000Z","locationID":"JSS"}},{"id":"eeaff426-ccc6-52c7-af3e-93cb43e7cf1a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was fantastic in keeping us updated and in the loop throughout the whole process. Our viewing with Chris was fantastic too. Very professional and very human company.","createTime":"2019-11-07T00:00:00.000Z","locationID":"JBG"}},{"id":"449bd1d5-c405-53fc-b6cf-e651be70f75f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to LILY and DREW at John Shepherd for being amazing agents. You have both been so accommodating and helpful!","createTime":"2019-11-06T00:00:00.000Z","locationID":"JSB"}},{"id":"d4401b99-36d0-5302-9929-2645270ab06e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had amazing service from Lily Recently, on helping me find my new apartment! With such a big move from London to Birmingham I needed a safe city location with good transportation services! Can’t wait to officially move it! Sandy","createTime":"2019-11-06T00:00:00.000Z","locationID":"JSB"}},{"id":"25d54ce1-3ca9-5863-8e6c-6f7fd560c662","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent experience with John Shepherd, couldn't recommend highly enough! Marilena truly went above and beyond to help me move in within a tight timeframe when the landlord was being tricky to deal with. I really appreciated the effort she put in and was probably my best experience with a lettings agent.","createTime":"2019-11-06T00:00:00.000Z","locationID":"JSC"}},{"id":"ba7906ea-ea14-506a-b4ca-de3e8c5a83ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lilly it's an amazing agent! She was really helpful since the start of my application and until the actual day I moved in! She answered all my questions and understand my worries, she was really comprehensible, patient and implicated XX","createTime":"2019-11-04T00:00:00.000Z","locationID":"JSB"}},{"id":"be2162d8-8dbd-5c93-b091-139b472a5837","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"My experience with John Shepherd has been good. Drew has helped to get all the documents sorted and I've moved into the apartment within a month of viewing it.","createTime":"2019-11-04T00:00:00.000Z","locationID":"JSB"}},{"id":"d9678988-61c7-54cd-b048-e680e8d1ff76","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recommend this agency. A very professional approach and professional service. Everything was done efficiently thanks to Brendan's help and advice. I am very pleased with the property. I would highly recommend.","createTime":"2019-11-01T00:00:00.000Z","locationID":"JSC"}},{"id":"bf15612b-c9ec-54fd-b271-9585e26f2bd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2019-10-01T23:00:00.000Z","locationID":"JSC"}},{"id":"c7da8c5c-3a36-541a-b740-5ff6c5730363","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From the viewing with Drew and conversations wiith Lilly and meeting Megan to pick up the key's to our beautiful new home absolutely fantastic professional team kind courteous highly recommend you go with them","createTime":"2019-09-27T23:00:00.000Z","locationID":"JSB"}},{"id":"df791310-e844-5c1a-b097-6f2bf7ffbf50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our house was sold in two days of Adrian taking pictures and putting it on the market, Sam did the viewing and followed it all the way through to completion, keeping us informed on the progress and chased up any problems sorting them out quickly and efficiently. Many thanks to you both","createTime":"2019-09-16T23:00:00.000Z","locationID":"JSC"}},{"id":"b0218232-780e-501a-8043-656a66152e13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily and the team were excellent. We had a tight schedule to get moved in so their efficiency was much appreciated! We have dealt with a few estate agents recently and have been very disappointed. John Shepard on the other hand blew us away with their professionalism and continued support.","createTime":"2019-09-04T23:00:00.000Z","locationID":"JSB"}},{"id":"3685ccca-acc1-53f5-b071-0b140c6da710","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew, Lilly, Megan and Charlotte, have been amazing, from initial contact about viewing the appartment after seeing on-line, to acutally moving in, was quick and hassel free. Far far easier and friendlier that some agents I've delt with in the past; and will use them again should I ever have to move.","createTime":"2019-08-20T23:00:00.000Z","locationID":"JSB"}},{"id":"c789d0c1-5cb4-56d0-ad70-be8221f2f3be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just secured my first tenancy agreement with John Shepherd, and the staff made every effort to ensure that the process was simple and straightforward. Lily, Drew and Meghan answered my questions and allayed my concerns in a very timely fashion, and I'm pleased with the service I have received.","createTime":"2019-08-19T23:00:00.000Z","locationID":"JSB"}},{"id":"26828506-f57d-5146-9db4-56c7794cc928","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Smooth from start to finish, Adrian on initially setting up sale, Sam all the way through, any questions no problem, would defiantly recommend when selling your property","createTime":"2019-08-15T23:00:00.000Z","locationID":"JSC"}},{"id":"810b3f36-7f51-5d92-9923-04c6fa72f1e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2019-08-11T23:00:00.000Z","locationID":"JSB"}},{"id":"bfd8c94b-69d1-5d4f-aafa-cdc94fb00dc0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-08-03T23:00:00.000Z","locationID":"JSC"}},{"id":"51bae538-8b38-5ff3-bbba-c4550cbc6ac6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful, friendly, and professional people. They have made the marketing and successful letting of our property much easier. Thanks to everyone involved.","createTime":"2019-07-30T23:00:00.000Z","locationID":"JSC"}},{"id":"a3fe9fb9-7d32-5e60-b979-d243a82441a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew was very professional in securring a new tenant for me and I really appreciated the regular updates, even when viewing numbers reduced.","createTime":"2019-07-08T23:00:00.000Z","locationID":"JSB"}},{"id":"4f620ced-c0f6-58ef-b052-817041cb84a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good overall service and neat process","createTime":"2019-07-02T23:00:00.000Z","locationID":"JSB"}},{"id":"8e7e296a-3546-5278-8d28-63cdb797ff93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team has been very helpful and professional I providing a fully managed letting service. We have just completed one tenancy, and get have found us new tenants promptly, and managed the transition well.","createTime":"2019-06-30T23:00:00.000Z","locationID":"JSB"}},{"id":"37e463ae-0eb8-51db-b3b7-ae66e931f856","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from these guys from viewing to completion. Sam answered all questions very promptly and communicated swiftly with vendor, both solicitors and ourselves to ensure the purchase went through as quick as possible. Thanks Sam, all your help is very much appreciated.","createTime":"2019-06-16T23:00:00.000Z","locationID":"JSC"}},{"id":"03de5834-dde1-56b4-9a80-160a5f173783","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have a number of properties in Birmingham, and due to the fact I live out of town I needed a reliable estate agent to help me rent out these properties. I looked no further than John Shepherd. Lily and Drew did an excellent job for me, very quick and reliable. Needless to say I'll be using them again.","createTime":"2019-05-28T23:00:00.000Z","locationID":"JSB"}},{"id":"8e820b61-a431-56c0-835e-a6bc128cace0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily, Megan and Drew in the City Centre branch made our move in easy and helped us through some teething problems in the first few weeks. Professional, helpful and accessible - we're thankful for their hard work and dedication!","createTime":"2019-05-28T23:00:00.000Z","locationID":"JSB"}},{"id":"097cbb02-aeda-5efc-a482-3cd923bc24a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service. Friendly, quick to find tenants & excellent communication throughout the process. We will continue to use them in the future & would recommend them to other landlords in Birmingham.","createTime":"2019-05-28T23:00:00.000Z","locationID":"JSB"}},{"id":"e82f4012-4362-59d0-97ee-93a941030696","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew and Lily have been very patient and diligent in helping us to find a suitable tenant for our JQ apartment. They have been enthusiastic and passionate about the accommodation and always kept us in the loop about viewings and questions about the property. They are a joy to deal with as first timer landlords.","createTime":"2019-05-25T23:00:00.000Z","locationID":"JSB"}},{"id":"e6530a2f-4544-5f95-90db-85115d51ea0f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just rented a property through John Shepherd. Dealt with clare who sorted everything out quickly and easily. Would highly Recommend.","createTime":"2019-05-23T23:00:00.000Z","locationID":"JSC"}},{"id":"448684a2-78bf-5a7a-9cb3-136b98cdbba3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good and speedy Service from John Shepherd. Would like to thank Lily/Megan especially for the service delivered from the day one till we moved in with all the proper documents. Looking forward the same service in the coming days.","createTime":"2019-05-11T23:00:00.000Z","locationID":"JSB"}},{"id":"791bcb51-abc9-553b-97b9-9139780257b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily has been very helpful through all the procedures from the first house viewing to collecting keys in the end. Very fast and easy. Thank you for the patience and all the efforts with me.","createTime":"2019-04-30T23:00:00.000Z","locationID":"JSB"}},{"id":"6db5dce5-80ae-5039-ad80-50bd7b73c4d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-04-11T23:00:00.000Z","locationID":"JSS"}},{"id":"4018bb69-d6c0-5cd0-a772-b6ae2f3b4591","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tim, Faye and Sade are a brilliant, friendly and helpful team. I have used the company several times and would not hesitate to recommend the service.","createTime":"2019-04-07T23:00:00.000Z","locationID":"JBG"}},{"id":"0768c1a3-8347-5e30-8a2a-f2c8f4da0d77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-02-16T00:00:00.000Z","locationID":"JSB"}},{"id":"c9e342cb-837e-5935-af63-3aee932ae47a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve recently switched flats within the same property and although this started out as a stressful experience with the fabulous help of Clare and Jodie it was made an enjoyable process in the end. Thank you so much ladies you are stars!","createTime":"2019-02-02T00:00:00.000Z","locationID":"JSC"}},{"id":"6a237c94-858a-550d-b23e-7a9a7f13ac3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and friendly team. Good communication and very responsive. Fees upfront and no hidden charges. Always helpful when in need. Highly recommend!","createTime":"2019-01-25T00:00:00.000Z","locationID":"JSB"}},{"id":"e88a783f-af63-54ac-bee3-c45da31be7df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Pippa & Marilena at the Cannock offfice have been very easy, helpful and friendly to deal with. From viewing to paperwork everything has been done quickly and smoothly. Communication is excellent to. Highly recommended.","createTime":"2019-01-06T00:00:00.000Z","locationID":"JSB"}},{"id":"6e3e5c31-1041-5c4e-af51-e596dbb60fe1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We rent a flat and we had such a lovely and professional support from Lily and Drew. They were fantastic, helped us in many issues with patience and \"putting themselves in our place\". Many, many thanks for these special agents Lily and Drew.","createTime":"2018-11-06T00:00:00.000Z","locationID":"JSB"}},{"id":"a1a4f982-c243-5ea2-82d6-b8065c50b6b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found Lily & Drew to be extremely efficient and helpful in handling the letting of our Birmingham flat.","createTime":"2018-11-06T00:00:00.000Z","locationID":"JSB"}},{"id":"225662b1-b8db-5edd-85d6-3d38caa08feb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A very efficient and professional process, my agent Lily was excellent. No hidden letting fees.","createTime":"2018-11-04T00:00:00.000Z","locationID":"JSB"}},{"id":"8ab6aa41-cf28-5336-8e93-28a7c9206286","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cannot fault Marwood. Sam kept us informed at every move . He is polite knowledgable and efficient. Would certainly recommend","createTime":"2018-10-08T23:00:00.000Z","locationID":"JSC"}},{"id":"ce9c7381-b768-5bf1-9b81-936d9df3c67f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Accurate advice, efficient marketing, knowledgeable and focused staff, which all led to a lightning fast offer and a smooth and trouble free sale of my mother's house. Very pleased with Jeremy McGinn & Co. Fully recommended.","createTime":"2018-09-27T23:00:00.000Z","locationID":"JBG"}},{"id":"877ff1c6-85f7-590a-a995-395acdcaffc2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-09-27T23:00:00.000Z","locationID":"JSC"}},{"id":"a9f435c6-305f-5f93-adb5-277c99e605e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service! There isn't a single negative thing that I can say about my letting agent in John Shepherd-Lily. She has been extremely helpful during the entire process of agreeing a let as well as after the contract started. Also considering the amount of work that they have to do,I am always surprised how she manages to reapond to my emails in no more than a few hours. After seeing many property agencies who treat their clients very poorly ,I am so happy to have found JS because with them everything has been fast,easy and hassle free.","createTime":"2018-09-20T23:00:00.000Z","locationID":"JSB"}},{"id":"bb5d76da-1c67-5e15-915c-b9eff74b0c9c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew and Lily have been excellent","createTime":"2018-09-20T23:00:00.000Z","locationID":"JSB"}},{"id":"2e851114-203d-5dd0-9984-c5a2e65da53b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and helpful! Drew is a fantastic agent! He was really helpful even when I called him 5 times a day. Highly recommend!","createTime":"2018-09-19T23:00:00.000Z","locationID":"JSB"}},{"id":"24fcc130-2586-50ab-abe7-fdab79db0f75","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great time dealing with John Shepherd's Birmingham Branch. Thanks to Drew, Lily, Emma and especially Debbie for making check out painless!!","createTime":"2018-08-11T23:00:00.000Z","locationID":"JSB"}},{"id":"25195aa0-9e34-569e-b0ea-4baecdce533a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience. Understanding, hard-working with knowledgeable and friendly staff. For my money, the best estate agent in Birmingham bar none. Lily and Drew were fantastic.","createTime":"2018-08-01T23:00:00.000Z","locationID":"JSB"}},{"id":"4a440b08-dd10-566a-a327-9d1b86ff8eab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great service from Lily and Drew in the Birmingham office. Made the letting process very straightforward.","createTime":"2018-07-21T23:00:00.000Z","locationID":"JSB"}},{"id":"20b1887a-c035-55fb-a79f-0a8ba5fc3825","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had the pleasure of working with Lily Johnson who has been nothing short of incredible since the viewing. Most certainly the best letting agent I’ve come across to date. Keep it up Lily!","createTime":"2018-07-18T23:00:00.000Z","locationID":"JSB"}},{"id":"1975fdec-bcee-5f5c-93cc-ddf428649a4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-04-18T23:00:00.000Z","locationID":"JSB"}},{"id":"4a77ef1f-9d00-5d76-a908-cedd1e66eb37","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great efficient service offered. Special thanks to Lily for always providing quick service and turnaround on responses.","createTime":"2018-04-17T23:00:00.000Z","locationID":"JSB"}},{"id":"206d779a-35bd-5721-9989-84f8d7093c5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Let my apartment through John Shepherd. Excellent service from start to finish ... Lily at John Shepherd made sure the process was simple and hassle free... would thoroughly recommend","createTime":"2018-04-15T23:00:00.000Z","locationID":"JSB"}},{"id":"2f041e9f-b5bd-5481-8b30-e065a9c24b9b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been dealing mainly with Lily over the last few weeks regarding my flat tenancy, and she has been really helpful and efficient. I have been renting through John Shepherd for a couple of years and have found all the staff to be professional and very prompt at responding to queries. Thanks!","createTime":"2018-04-05T23:00:00.000Z","locationID":"JSB"}},{"id":"5122ed18-9c2a-59a6-89ee-8f24f3a7df2a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Drew and Lily and all the team at John Shepherd for a swift and trouble free letting experience - very efficient and friendly service, I would recommend highly.","createTime":"2018-04-01T23:00:00.000Z","locationID":"JSB"}},{"id":"5877401f-f09e-5e2a-84d0-602cd9220365","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Drew and Lily have done a great job in letting our city centre flat. They have been helpful and professional throughout the process and given good objective advice when needed. I will certainly use them again in future","createTime":"2018-03-26T23:00:00.000Z","locationID":"JSB"}},{"id":"f66e79f9-ac2f-5cf3-bbf9-76a0708ca100","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend 😀","createTime":"2018-03-16T00:00:00.000Z","locationID":"JSB"}},{"id":"9b0319d7-3151-584d-94c3-ca6dbf68cbd2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd are currently fully managing my 2 bed flat in the City centre. Professional, regular communication and most importantly prompt rent! Thanks to Di, Drew, Lauren and the rest of the team for their excellent service. Have and will continue to recommend John Shepherd to friends and family. Look forward to giving them more properties in the near future.","createTime":"2018-03-07T00:00:00.000Z","locationID":"JSB"}},{"id":"fd88dfdd-31e6-5211-a558-91ba59dfea4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful, friendly staff who do their best to accommodate clients in terms of visits, maintenance and questions - would recommend!","createTime":"2018-03-07T00:00:00.000Z","locationID":"JSB"}},{"id":"6e08c81b-f196-518b-9a74-20645ca58220","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from the team here. Always go the extra mile to help and always available to help with anything. Nothing is too much bother. Great communication from start to finish and hold your hand all way through process. Truly a 5 star service! Special mention to Kate and Steve for all their time and effort. Thanks again and will definitely be recommending to everyone","createTime":"2018-02-16T00:00:00.000Z","locationID":"JBG"}},{"id":"31a53dc1-35ea-5a9c-991a-6710399529cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-01-10T00:00:00.000Z","locationID":"JBG"}},{"id":"983c7154-ae6b-54b6-af79-38126fbbf77d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2018-01-07T00:00:00.000Z","locationID":"JBG"}},{"id":"d0178053-2088-5ea6-a487-87c384f6b81e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-09-28T23:00:00.000Z","locationID":"JBG"}},{"id":"9908c09e-8ed7-593f-81d7-ff041b442cfa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jacquie is particularly helpful!","createTime":"2017-07-17T23:00:00.000Z","locationID":"JBG"}},{"id":"04c2aa22-70ae-580d-ae97-92069704eaa7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and great service from staff","createTime":"2017-06-08T23:00:00.000Z","locationID":"JSC"}},{"id":"57fa5513-0f23-50fb-8489-dc2b89808ea1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Helpful friendly staff.","createTime":"2017-06-08T23:00:00.000Z","locationID":"JSC"}},{"id":"38ccd296-7060-50dd-98fc-4aa7afafa882","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-06-08T23:00:00.000Z","locationID":"JSC"}},{"id":"1d1795f6-1fd1-5d39-bce2-451f34ba8348","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I purchased my first property from Jeremy McGinn and Co in mid 2015 and received fantastic service and support from all the team. I would highly recommend them to anyone wanting to sell/buy!","createTime":"2017-04-03T23:00:00.000Z","locationID":"JBG"}},{"id":"57af06cd-694c-5ff2-94d4-aafd2390e49f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I purchased a property via Jeremy McGinn & Co late 2015. I can honestly say the service from start to finish was superb. I'd thoroughly recommend.","createTime":"2016-01-07T00:00:00.000Z","locationID":"JBG"}},{"id":"f9985327-3e37-5c90-9ba4-cc020dc2b015","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sold my house via Jeremy Mcginn following a marital split; not only was the service fantastic but they went the extra mile to help in a time of deep stress and upset.","createTime":"2016-01-06T00:00:00.000Z","locationID":"JBG"}},{"id":"60f8dc99-8508-5417-a3ae-918227f5a412","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great service, helpful, straight forward.","createTime":"2015-08-17T23:00:00.000Z","locationID":"JSC"}}]},"allReviewSummary":{"nodes":[{"total":1170,"id":"b31df17c-c3ad-5467-abe2-31d7b09188aa","avgRating":4.37,"sourceID":"TRUST_PILOT","location":[{"total":1170,"locationName":"Trustpilot","avgRating":4.37,"latestReviews":[{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly. June","createTime":"2026-06-18T23:00:00.000Z","reviewer":{"name":"June Ballard"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic customer service from Aleemah Aziz at the Birmingham office. Aleemah is always very friendly, helpful and efficient.","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"customer"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleanor has been friendly and brilliant, she has made the process really straight forward and stress free. Would highly recommend John Shepherd.","createTime":"2026-06-12T23:00:00.000Z","reviewer":{"name":"Alex Day"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agency is so efficient. Also on time to respond to queries. Big thumbs up to Jessica Birdi. Made moving in smoothly.","createTime":"2026-06-12T23:00:00.000Z","reviewer":{"name":"Timothy Nnabuihe"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleanor was fantastic, I am a pensioner and not very in touch with technology but she supported me every step of the way through my new tenancy, on the end of the phone at any time to advise and guide me through the process. From my initial viewing to collecting my keys she has been a support the whole way through.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Caroline Johnson"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Anisah"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Bolaji Azeez"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"JMS"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been really impressed with my property manager, Christina Tzemanaki. They're consistently responsive any time I've had a question or concern, I've heard back quickly. Maintenance issues have been handled efficiently and without hassle, which makes a big difference day-to-day. Throughout everything, they've been professional and communicative, keeping me informed at every step. Couldn't ask for more, highly recommend!","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Bhagya Kandegedara"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"JCM 1"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Gita Patel of John Shepherds for many years. She is always polite, helpful and willing to answer any query I may have. She never fails to return my calls.","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Georgina Steenkamp"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort — it was a great viewing experience! ⭐⭐⭐⭐⭐","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Fatemeh Khodaparastan"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Christina in customer service at John Shepherd, Birmingham. Christina did an amazing job organising some refurbishment work at one of my apartments, starting with specifying what needed to be done, obtaining quotes and then finally overseeing the refurbishment work to completion. Definitely a five star experience!","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Graham Wright"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Cannon from the Birmingham branch was our Property Manager for a one year tenancy and she was absolutely perfect. Always super helpful and quick to respond. A credit to the team.","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Dan"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!","createTime":"2026-06-05T23:00:00.000Z","reviewer":{"name":"Thomas Booth"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Alex Peart"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Teresa Warrell"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Chioma Ojiego"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently moved in to a rental property and had issues with no hot water. The problem was rectified straight away. Mia was very helpful in resolving the matter.","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Thumper"},"locationName":"JS - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Joselle Claudio"},"locationName":"JS - Trustpilot"}]}]},{"total":912,"id":"57ccf87a-7e3d-569b-9111-3ed2542b5bf4","avgRating":3.9,"sourceID":"GOOGLE_PLACES","location":[{"total":101,"locationName":"Solihull & Shirley","avgRating":4.34,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-17T23:00:00.000Z","reviewer":{"name":"sannas"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jack has been great, he has always answered any questions we’ve had and his communication has been consistent. He shown us around on the viewing and has been our point of contact when it came to making an offer and has always answer any questions we’ve had so far. Thank you so much!","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"karishma c"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently used John Shepherd on a let only basis. Senka, Gemma and all staff involved were extremely efficient and helpful. Communication from my first conversation with Senka was clear and prompt and the whole process went very smoothly. Excellent customer service and I would have no hesitation in recommending. Thank you.","createTime":"2026-06-10T23:00:00.000Z","reviewer":{"name":"Karen Stapley"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jack Knight has been fantastic in a search for a property for my mum. Excellent communication, understanding the full requirements and trying to help in anyway possible. I am genuinely impressed.","createTime":"2026-06-05T23:00:00.000Z","reviewer":{"name":"James Binley"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Siddharth Mittal"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and efficient service. Senka and team are great to deal with. I will definitely be using them again soon 😀","createTime":"2026-05-31T23:00:00.000Z","reviewer":{"name":"Julie Nicol"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My change of tenancy went smoothly. I found the Solihull staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved in helping me: Senka Dragicevic, Abbie Clark, Gemma Sproston, Nakesh Kaur, Rebecca Marsh, Caitlin Duggan and Alan Johnson. Thank you all.","createTime":"2026-05-30T23:00:00.000Z","reviewer":{"name":"Bob Carroll"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very good viewing experience assisted by Jack Knight. He answered all the questions we had patiently and explained everything clearly to us.","createTime":"2026-05-21T23:00:00.000Z","reviewer":{"name":"Gaurav Chandarana"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner viewed a property earlier this week. Jack was efficient in terms of arranging the viewing when I made the initial request to view the property. During the viewing he was polite, professional and friendly and answered any questions we had.","createTime":"2026-05-16T23:00:00.000Z","reviewer":{"name":"Thomas F"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Although the house we saw wasn’t for us, Jack Knight was professional and very helpful throughout the viewing, giving me useful information about the property. So this a thank you to him for doing a great job.","createTime":"2026-05-14T23:00:00.000Z","reviewer":{"name":"Owen Davies"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma and Shennay is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Rebecca, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great. I would highly recommend John Shepherd.","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Glen M"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-03T00:00:00.000Z","reviewer":{"name":"Leslie Brookes"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the most amazing experience with Alan from John Shepherd. He was extremely attentive and supportive throughout the process, it didn’t feel stressful at all. I felt safe and assured with Alan’s help and am incredibly grateful to him!","createTime":"2026-02-02T00:00:00.000Z","reviewer":{"name":"Katie Davie"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a truly excellent experience working with Maisy Smith at John Shepherd. From start to finish, she was professional, knowledgeable, and incredibly attentive, always going the extra mile to ensure everything went smoothly. Her communication was prompt and clear, and she provided valuable guidance at every stage. Maisy’s friendly and proactive approach made the entire process effortless and enjoyable. I couldn’t recommend her more highly — a well-deserved five stars for outstanding service!","createTime":"2026-01-30T00:00:00.000Z","reviewer":{"name":"Nakul Srivastava"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sehr guter service. Immer hilfreich und freundlich. Besonder nett: Maisy Smith","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Peter Anthofer"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy Smith has been a real blessing for us . She is attentive, interested in us and communicates well. I hope that she remains our Property Manager for a long time .","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Ken Smith"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisy Smith is our current property manager. She is responsive and very efficient in dealing with our issues. Her efforts are always very much appreciated.","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"S K"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisie Smith, based in the Solihull office, has been particularly helpful during the past few months arranging access with the tenant for carrying out repairs. She responded to my emails quickly and dealt with the issues efficiently. Very impressed with Maisie's attitude and service.","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Sue Stewart"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from John Shepherd letting services and especially Senka and Maisy Smith. The whole process of setting up the letting to new tenants went very quickly and efficiently and I was very pleased how it all went. Not only were they very professional and helpful, but also very friendly and made what I thought was going to be a daunting process an easy and hassle free one.","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Paul McGrath"},"locationName":"JS - Solihull & Shirley"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved property and John Shepherd @ the Solihull Branch were the letting agents. I have to say Shennay’s Customer Service was second to none and she could not be more helpful. Nothing was too much trouble and she gave me everything I needed and made feel valued. Absolute credit to the Company.","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Thomas Jones"},"locationName":"JS - Solihull & Shirley"}]},{"total":112,"locationName":"Nottingham City","avgRating":3.75,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always a pleasure to deal with Holly Sizmur, she is prompt in replying to questions and queries.","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"Susan Antcliff"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Holly is always really helpful with any questions or queries that I have, really good to deal with and is a great attribute to the business","createTime":"2026-06-06T23:00:00.000Z","reviewer":{"name":"Tom Whitney"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great company to deal with always get excellent service when dealing with Holly Sizmur.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"David Antcliff"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a fantastic 2-bedroom penthouse in Nottingham through John Shepherd, and we cannot recommend them highly enough—especially Emily, who looked after us from start to finish. From the very first viewing, Emily was incredibly professional, knowledgeable, and genuinely helpful. Finding the right premium property can sometimes feel a bit stressful, but she made the entire leasing and onboarding process seamless, clear, and entirely stress-free. She was always quick to respond to our questions, kept us updated at every stage, and went above and beyond to ensure everything was ready for our move-in day.","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"abhimanyu samadder"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"It’s a good experience","createTime":"2026-05-17T23:00:00.000Z","reviewer":{"name":"Neha Arunkumar"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service by Ellie, recommend this agency for tenancy","createTime":"2026-05-17T23:00:00.000Z","reviewer":{"name":"Aravind Rao"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie is such an amazing person. Made the whole process easy, transparent and smooth.","createTime":"2026-05-17T23:00:00.000Z","reviewer":{"name":"Ruth Olorunfemi"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-07T23:00:00.000Z","reviewer":{"name":"Aminath Ibrahim"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie Walters provided excellent service throughout the process,Excellent agency with very professional staff. They were helpful, responsive, and made the whole process smooth. Highly recommended, thank you Katie😊","createTime":"2026-05-06T23:00:00.000Z","reviewer":{"name":"Gopi Nemalipuri"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie helped us get the new house we stay at. She was very patient and helpful throughout the process. Very happy with the support and services that were provided.","createTime":"2026-05-01T23:00:00.000Z","reviewer":{"name":"Vikshitha Kamalesh"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was smooth and hustle free experience with John shepherd lettings, especially katie who delivered great customer experience. I personally feel John shepherd lettings is a good option for renting property.","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"VIGNESHRAJ M"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Esther Boahemaa"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently worked with Katie W while letting out my property, and I couldn’t be happier with the service. From the start, she was professional, responsive, and clearly knew the market inside out. She kept me updated throughout the whole process, gave honest advice, and handled everything smoothly from viewings to securing reliable tenants. What stood out most was how easy she made the whole experience—nothing felt like too much trouble, and I always felt confident everything was being taken care of properly. It’s clear she genuinely cares about both landlords and tenants, which makes a big difference. I’d highly recommend Katie to any landlord looking for an stress-free and efficient service.","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Connor"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Callum Rowland"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Callum is fantastic ⭐️","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Harry Cooke"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wonderful service thank you Katie Walters","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"FAI ALQAHTANI"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie was very helpful during my tenancy swap and made sure everything goes smoothly","createTime":"2026-04-26T23:00:00.000Z","reviewer":{"name":"Omar Alkandari"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kate was really helpful and professional throughout the process. She took the time to explain everything clearly and made the viewing smooth and comfortable. I appreciated how responsive and approachable she was, and she genuinely tried to help find a place that suited my situation. Overall, a great experience dealing with her.","createTime":"2026-04-26T23:00:00.000Z","reviewer":{"name":"Thilak Sundar"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It has been a hassle free process all together. Starting from the viewing and then the move-in. Katie has been very helpful and responsive in the process throughout.","createTime":"2026-04-26T23:00:00.000Z","reviewer":{"name":"Sankalp Rohatgi"},"locationName":"JS - Nottingham City"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big shoutout to Katie Walters for her wonderful services and making my move in smooth and easy! 🫶🏼 Thanks so much Katie and yes I would recommend John Shepherd for your Lettings services ✨","createTime":"2026-02-27T00:00:00.000Z","reviewer":{"name":"Sandra Frateanu"},"locationName":"JS - Nottingham City"}]},{"total":23,"locationName":"Derby","avgRating":4.13,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"Ellie kaye"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good experience","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Saira Ali"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Lisa and the team. Smooth transition from one tenant to the next and minimal hassle as a landlord. Would recommend.","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Ian S"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tamara was very friendly, helpful and professional.","createTime":"2026-06-05T23:00:00.000Z","reviewer":{"name":"onyi duru"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Suzanne is very knowledgeable, always ensuring queries are handled efficiently. Thank you Suzanne for your continued support and excellent service.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Dee Kaur"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"Gonta Misa"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After a number of phone calls with her predecessor, a few months ago, our first interaction with Ashley Britten has been a revelation. She is organised, Professional, Courteous and Knowledgeable, everything we need in a Property Manager. So much so that the three questions we had outstanding were answered and actions put in place , within a few days. Top Marks and Thankyou.","createTime":"2026-05-12T23:00:00.000Z","reviewer":{"name":"Peter Smith"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been very helpful and professional in dealing with my property queries. She has kept me updated clearly, followed up on outstanding matters, and provided the relevant records when requested. Much appreciated.","createTime":"2026-05-11T23:00:00.000Z","reviewer":{"name":"Jaymee Coonjobeeharry"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I don't have much experience with John Shepherd because, while I was renting my house, John Shepherd took over the house from Aquarius. I highly recommend contacting manager Lisa. She's the right person in the right place. She's kind, has a smile, and is very helpful. She's a true professional. John Shepherd should be proud to have her on their team.","createTime":"2026-05-07T23:00:00.000Z","reviewer":{"name":"Artur Sekula"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from Catie. Couldn’t have asked for the process to be done any better. Appreciate the hard work - thank you! 100% recommend to any/everyone!","createTime":"2026-04-30T23:00:00.000Z","reviewer":{"name":"Ryan"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Catie went above and beyond. She was so helpful, she managed to get me an apartment sorted in record time, even went down the same day to get me a video and called and walked me through the process to make sure it all went smoothly. Great service highly recommended.","createTime":"2026-04-30T23:00:00.000Z","reviewer":{"name":"David S"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend John Shepherd estate agents highly enough! From the very first viewing to picking up the keys, the entire process has been seamless and stress-free. The team is incredibly professional, but also genuinely friendly and helpful. A huge shoutout to Catie, who went above and beyond to make sure everything was sorted for my move-in date. Communication was top-notch throughout—I never had to chase for an update. It’s rare to find a lettings agency that actually cares about its tenants, but these guys definitely do. If you’re looking for a smooth, professional service, look no further!","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Klaudia Trojanowicz"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-26T23:00:00.000Z","reviewer":{"name":"Manjit Kaur"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"spot on thank you","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Ste Conlin"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Catie Buttler throughout my move. From start to finish, she was professional, responsive, and genuinely helpful. What really stood out was her dedication—even during her week off, she made herself available to ensure everything went smoothly on move-in day. That level of commitment is rare and made a potentially stressful process feel easy and well-managed. She also took the time to clearly explain all the utilities, how everything works, and what I needed to set up, which made settling into the property much easier. I am very grateful for all her support and would highly recommend her services to anyone looking for a reliable and proactive agent.","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Datta Desai"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Lisa Ottewell. I ran into a few issues during my tenancy, but she handled everything quickly and efficiently, arranging the necessary repairs without delay. She was extremely helpful and always made sure I felt supported, which really put my mind at ease. It made a big difference knowing I could rely on her. Highly recommend!","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Samantha Cooper"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lisa was helpful throughout my tenancy and I couldn’t have asked for a better service","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Christopher Cartner"},"locationName":"JS - Derby"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just rang up about renting and Katie was extremely helpful and polite, spoke to another estate agents the day before and got awful attitude so it was nice to have someone that was patient and friendly.","createTime":"2026-04-15T23:00:00.000Z","reviewer":{"name":"Carys Astbury"},"locationName":"JS - Derby"}]},{"total":347,"locationName":"Birmingham","avgRating":3.84,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The first thing I would like to thank Alex who had shown me around one of the properties and he was smooth with everything. The way information was relayed and was able to answer every question without the need to feel irritated since it’s my first time renting. He explained the process from start to end and was able to support me throughout the whole thing. The process in general was alright to be honest. Did need to contact the company that does the referencing couple times which made it irritating due to incorrectly doing their checks on me Other than that I’m happy with the service","createTime":"2026-04-26T23:00:00.000Z","reviewer":{"name":"Jet Black Valeting"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita","createTime":"2026-02-28T00:00:00.000Z","reviewer":{"name":"Yusuf Suliat"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a very positive experience with John Shepherd Lettings – Birmingham City Centre office. After not moving for several years, I was quite nervous about starting a tenancy again, especially as I haven’t had good experiences with other estate agents in the past. However, from the very beginning, their coordination and communication made the move-in process smooth and stress-free. What really stands out is their maintenance team. They respond quickly to any issues and keep tenants regularly updated until the matter is resolved. Even after moving in, they don’t leave tenants on their own – the support continues. I can also clearly see that they manage properties professionally for landlords as well. The way they handle maintenance and communication shows they care about protecting the landlord’s property while also supporting tenants fairly. That balance is not easy to find. The entire team in the Birmingham City Centre office has been professional, supportive, and proactive. Highly recommended.","createTime":"2026-02-27T00:00:00.000Z","reviewer":{"name":"Vikas Gupta"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.","createTime":"2026-02-20T00:00:00.000Z","reviewer":{"name":"graham wright"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lois initially managed our property before it was transferred to another manager, which she clearly explained to us at the time. During her management of our tenancy, everything ran smoothly and without any issues. We were always well informed and felt supported during her management and throughout the transition period to another property manager","createTime":"2026-02-05T00:00:00.000Z","reviewer":{"name":"Jacke"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Muhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!","createTime":"2025-12-04T00:00:00.000Z","reviewer":{"name":"SS"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Elisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.","createTime":"2025-10-30T00:00:00.000Z","reviewer":{"name":"Umair Hussain"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My parter and I were looking at properties to rent and we contacted Kohn Shepherds for a property that we liked. The viewing was conducted by Sophia who was super sweet and took the time to explain the process. Very happy with the experience:)","createTime":"2025-10-30T00:00:00.000Z","reviewer":{"name":"Sneha Chatterjee"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been overwhelmed with how supportive JS has been in our first 7 days being in our new home. All issues have been sorted within hours or days. Yoko, our point of contact, is so organised and on it! Couldn't be happy being with JS after having lots of negative experiences with other agents.","createTime":"2025-09-25T23:00:00.000Z","reviewer":{"name":"Jenny Unsworth"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with this agency was really nice. Sophia Tong was the agent present with me for the viewing and she was really nice and accommodating. She explained the whole process to me as this was my first time renting. She also followed up with the landlord and updated me on any news she got from them. It was a stress free and quick process overall because in less than two weeks she informed me that I have been accepted for the house.","createTime":"2025-09-24T23:00:00.000Z","reviewer":{"name":"Elleyonce Emma"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-24T23:00:00.000Z","reviewer":{"name":"Geoffrey Tang"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-24T23:00:00.000Z","reviewer":{"name":"JESSICA MO"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"the entire process was smooth, well organised, and stress-free from start to finish.","createTime":"2025-09-14T23:00:00.000Z","reviewer":{"name":"Ayokunle Oke"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved into a rental property with John Shepherd and the process was handled really well. Sophia Tong was really accommodating, allowing me to view the property on a Saturday so as not to cause difficulties with my full time job. The process from viewing to finding out I had been accepted for the property was very fast and I was kept updated throughout, which I really appreciated. Gemma Davies was also very helpful with my initial queries and updates once I had passed referencing. Would recommend John Shepherd for renting :)","createTime":"2025-09-14T23:00:00.000Z","reviewer":{"name":"Lauryn Vickerman"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-05T23:00:00.000Z","reviewer":{"name":"hassan fazeli"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had viewing with Mr Mohammed and it was very smooth where Mr . Mohammed had explained very well everything regarding the apartment then Elisa Robinson took my case she was amazing and helpful kind taking of my case . Thank you to all John shepherd team . Thank you Regards Rohit Singh jeena.","createTime":"2025-09-02T23:00:00.000Z","reviewer":{"name":"ROHIT JEENA"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd have been fantastic in letting the property and managing the change over from the previous tenant. From the time the management moved from Centrick to John Shepherd, the transition has been smooth and hassle free. It was an advantage that Centrick staff transitioned over. Communications have been timely and accurate. I was kept informed regularly and they gave me good advice about the rental situation etc. and helped find a new tenant without any disruption. Very happy with the service and support I receive and would recommend them to anyone looking for letting services.","createTime":"2025-09-02T23:00:00.000Z","reviewer":{"name":"Sampath Sudesh Sundar"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Renting via John Shepherd and they have been really helpful and clear with communication throughout. Elisha has been handling my documents etc... and has always been quick to respond with no problem answering some of my probably silly questions ! Nothing negative to say","createTime":"2025-08-19T23:00:00.000Z","reviewer":{"name":"Alex White"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful—definitely better than competitors, based on what I’ve heard. I’d like to specifically praise Alisha Donaldson, who has been an outstanding employee. After my flat was flooded, there was a huge volume of emails from myself and other involved parties, yet Alisha remained incredibly helpful and professional throughout. She managed communication with unresponsive tenants and coordinated contractors efficiently. Her dedication and calm handling of a stressful situation truly stood out. I’d really like her supervisors to be aware of the excellent work she’s done. Please make sure this exceptional team member gets the recognition she deserves.","createTime":"2025-08-18T23:00:00.000Z","reviewer":{"name":"Monika Tomana"},"locationName":"JS - Birmingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophia was efficient and elegant. Honestly one of the best in the game","createTime":"2025-06-26T23:00:00.000Z","reviewer":{"name":"Aman D"},"locationName":"JS - Birmingham"}]},{"total":34,"locationName":"Sutton Coldfield","avgRating":2.79,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!","createTime":"2026-03-19T00:00:00.000Z","reviewer":{"name":"Jordana Ellis"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently moved into our new property and I wanted to share how pleased we are with the entire experience. From start to finish, everything was handled with professionalism, efficiency, and genuine care. The communication was clear and prompt throughout the process, which made what can often be a stressful move feel smooth and well organised. Every question we had was answered quickly and thoroughly, and we always felt supported and informed. A professional, reliable, and genuinely helpful team. Highly recommended.","createTime":"2026-02-26T00:00:00.000Z","reviewer":{"name":"Nenye Bell"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the staff were Really helpful. Thanks","createTime":"2025-11-24T00:00:00.000Z","reviewer":{"name":"Azzha"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Awesome","createTime":"2025-09-24T23:00:00.000Z","reviewer":{"name":"Chinonso Ezebube"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector","createTime":"2025-03-07T00:00:00.000Z","reviewer":{"name":"Dee Chamberlain"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team","createTime":"2024-01-24T00:00:00.000Z","reviewer":{"name":"Paul Putman"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-01-15T00:00:00.000Z","reviewer":{"name":"Nqobani Ncube"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good agent, prompt at sorting any issues and very helpful with both the move-in and out. Leah in particular was very helpful","createTime":"2024-01-08T00:00:00.000Z","reviewer":{"name":"Jamie Thompson"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leah @ John Sheppard has always been so helpful and supportive, thank you so much we appreciate you","createTime":"2023-07-23T23:00:00.000Z","reviewer":{"name":"jonathan perry"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I happy to rent for John Shepherd Suton Colfild agency. There working professional and kindness people. Any essue sorted out quality, quickly, professional. Big responsibility .","createTime":"2023-07-11T23:00:00.000Z","reviewer":{"name":"Inese Sevcova"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Leah and team for providing a first class service, you went above and beyond what we expected, true professional service, well done !","createTime":"2023-07-10T23:00:00.000Z","reviewer":{"name":"steven macleish"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with John Shepherd, particularly we had good communication with Leah. She provided us with everything we needed to hear 😊","createTime":"2023-07-10T23:00:00.000Z","reviewer":{"name":"L L"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leah and Team, meticulous, professional, timely and efficient, respectful and cooperative - good experience as a tenant","createTime":"2023-05-01T23:00:00.000Z","reviewer":{"name":"Dacre Purchase"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-04-21T23:00:00.000Z","reviewer":{"name":"Feebi M"},"locationName":"JS - Sutton Coldfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is our first time renting and Sam, Julie, Marilena and Leah have helped us every step of the way. An amazing team who are always available to talk to and went above and beyond to help us secure our fabulous rental home. Wouldn’t hesitate to recommend them. Thank you.","createTime":"2023-01-25T00:00:00.000Z","reviewer":{"name":"Kevin Horn"},"locationName":"JS - Sutton Coldfield"}]},{"total":140,"locationName":"Cannock","avgRating":3.98,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff, found me a property to rent quickly. Was all quiet straight forward. Thanks to all the letting team.","createTime":"2026-06-02T23:00:00.000Z","reviewer":{"name":"Frederick Tomkins"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely perfect from start to finish.","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"Alex & linda"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thomas Francis made it a pleasant experience in moving out and into a new apartment within a short amount of time","createTime":"2026-05-25T23:00:00.000Z","reviewer":{"name":"Alex"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish j shepherds team have been amazing. I couldn’t believe how quick they worked on getting my property let out. I would highly recommend j shepherds.","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Keith Harrison"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"efficient staff who are friendly and helpful","createTime":"2026-03-30T23:00:00.000Z","reviewer":{"name":"Hannah Blanchard"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"the first thing i would say is i have found the staff kind and very helpfull and the back up from Tili was a great help. The slight down fall was getting through on the phone and when i left a message there was no return call, overall pleased with the way i was treated.","createTime":"2026-03-28T00:00:00.000Z","reviewer":{"name":"LESLIE ROBINS"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"very good letting agency. The process is very smoothly. They assist every thing step by step .","createTime":"2026-03-28T00:00:00.000Z","reviewer":{"name":"Jitusingh"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-19T00:00:00.000Z","reviewer":{"name":"Richard Opoku"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to say a big thank you to the staff at John Shepherd estate agency in Cannock, I chose them randomly to ask if they provided evaluations re probate applications. I was met by really friendly and knowledgeable staff and was made to feel really welcome. An appointment was made for a time of my convenience, whereas some estate agencies may charge you, John Shepherd offer this without charge. I wholeheartedly recommend John Shepherd estate agency for novices to these proceedings and also to those used to property sales and evaluations. Lisa","createTime":"2026-02-16T00:00:00.000Z","reviewer":{"name":"Lisa Boakes"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lois one of the estate agents has been nothing but amazing in helping us with getting repairs done in our property. As a tenant in previous houses I’ve rented in the past getting repairs and work that needs doing has seemed a challenge. Lois couldn’t help us enough, everything we’ve mentioned to her has been done and within a very good time frame. She goes out of her way to check that we are happy with the work. Lois is a credit to the company and anyone who has her work for them will be extremely lucky!","createTime":"2026-02-09T00:00:00.000Z","reviewer":{"name":"Brad Parkes"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding support and communication from Ellie and Natasha at Cannock office. They made the process simple and easy to understand. Would highly recommend them.","createTime":"2026-02-06T00:00:00.000Z","reviewer":{"name":"June Garrow"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting with John Shepherd now for 3+ years, my property manager is Lois Molloy who is great. Lois communicates with us regularly in a timely manner, she is always polite & is generally a delight to deal with. Nothing is too much hassle - Thanks Lois","createTime":"2026-02-05T00:00:00.000Z","reviewer":{"name":"K J"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting now for about 6 ys our property manager is Lois who is delightful always there to help always answers any questions we may have & always always sorts out any problems efficiently & quickly, an absolute joy to talk to thank you","createTime":"2026-02-05T00:00:00.000Z","reviewer":{"name":"Julie Poole"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom was attentive and reliable. A real asset to John Shepherd. Huge thanks.","createTime":"2025-11-27T00:00:00.000Z","reviewer":{"name":"Ramandeep Rawal"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"“Great real estate service — professional, reliable, and very supportive throughout the entire process. Highly recommended!” “Excellent experience! The team was helpful, honest, and made everything smooth and stress-free. I truly appreciate their service.”","createTime":"2025-11-18T00:00:00.000Z","reviewer":{"name":"Suzanne Mwanshinga"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Jamie, Gemma & Tom for the easy, quick and smooth transition in to the property and they were happy to answer my all queries very swiftly… Cheers!!","createTime":"2025-11-14T00:00:00.000Z","reviewer":{"name":"Rohit Banga"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service","createTime":"2025-10-27T00:00:00.000Z","reviewer":{"name":"Henley Beckett"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just want to say that I have been working Lois and Jo at Johnshepherds and would highly recommend them to manage your properties. They have been truly amazing. Thank you so much guys.","createTime":"2025-10-06T23:00:00.000Z","reviewer":{"name":"Adam Sian"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always responsive and helped us resolve all our moving and post-move issues Thomas Francis . I highly recommend this agency and agent; we are very happy. 👍👍👍","createTime":"2025-09-28T23:00:00.000Z","reviewer":{"name":"Светлана Цветковская"},"locationName":"JS - Cannock"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Id just like to say a big thankyou to Tom,he went above and beyond helping me rent a property,being a single male(with shared custody of a child) I was struggling even to get the application stage but he understood my situation and helped get to that stage then into the property quickly,im gratefull to him and John shepherd,thanks so much.","createTime":"2025-09-25T23:00:00.000Z","reviewer":{"name":"james king"},"locationName":"JS - Cannock"}]},{"total":81,"locationName":"Nottingham","avgRating":3.67,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just wanted to say thank you to Sophia. She was very helpful and patient in helping us sort out our new agreement for a property. Well deserved 5 stars!","createTime":"2026-05-13T23:00:00.000Z","reviewer":{"name":"Megaclose"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike. Thank you","createTime":"2026-05-05T23:00:00.000Z","reviewer":{"name":"Simon Twigg"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent Property Management! We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities. Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants. She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Adam B"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brooke our estate agent has been lovely and easy to work with. She kept us up to date with everything going on with the housing process and even went out her way to arrange a second house viewing for us. Would highly recommend Brooke if you ever think about going with John Shepherd","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Kian Hardwick"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent tenant found for us. Excellent communication during lead up to start of tenancy. Fautless service Alan Cornford","createTime":"2026-03-14T00:00:00.000Z","reviewer":{"name":"Alan Cornford"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-13T00:00:00.000Z","reviewer":{"name":"YD"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !","createTime":"2026-01-06T00:00:00.000Z","reviewer":{"name":"Paul Schenk"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big Thank you to all the staff at John Shepherds. We have been tenants for 14 years and have just bought the flat we were renting. The team at John Shepherds ensured this all went smoothly. Special thanks to Ashley Bignall for your support and communication And a special thank you to Debbie Jackson who has helped us with any issues we have had and always a pleasure to talk to. Keep up the good work Caroline Downing","createTime":"2025-11-20T00:00:00.000Z","reviewer":{"name":"Caroline D"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"John shepherd have been a great help into moving us into our new home. Thank you","createTime":"2025-09-14T23:00:00.000Z","reviewer":{"name":"brooke hudson"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Without prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. Very direct communicator with very fast responsiveness to all maters during the transaction. Kayleigh’s positive attitude and respecting us was outstanding,joy to work with her. We are very grateful to Kayleigh bringing to the successful completion of this sophisticated transaction. Only the most Highley professional individual like Kayleigh would be able to managed such a wide spread complicated transaction. We are sincerely Gratefully and express our gratitude.","createTime":"2025-08-31T23:00:00.000Z","reviewer":{"name":"Moshe Goldshtein"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh and the Team were absolutely brilliant. Guiding me effortlessly through the best time to sell, a sale falling through (buyer disappeared) and finding a 'second' buyer very quickly. I would highly recommend them!!","createTime":"2025-08-28T23:00:00.000Z","reviewer":{"name":"neil crossbank"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh helped me with my property purchase and her service was fantasic. She was always keeping me updated and worked very hard to facilitate communication between solicitors, especially when mine were dragging their feet and causing delays, she was always helping me to chase them. Amazing thank you Kayleigh!","createTime":"2025-08-28T23:00:00.000Z","reviewer":{"name":"Charlotte Bright"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was very happy with John Shepherds agents throughout the process of me purchasing my first property. Initially I was Dealing with Stefan who showed me round the property and also came last minute aswell. He was very professional and helpful throughout the viewing and was more than happy to go the extra mile, I also dealt with Kayleigh towards the end of the purchase who also was a massive help, very professional and knowledgeable on todays market, I had a few issues with solicitors and Kayleigh was the one who got me the answers I needed and got the ball rolling. Thank you for all your time and efforts for getting this over the line it means a lot! I am officially a home owner so thank you I would recommend John Shepperd to anyone wanting to purchase, sell or let any properties 5*","createTime":"2025-07-28T23:00:00.000Z","reviewer":{"name":"Connor Griffin"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kayleigh has been absolutely amazing throughout the whole process. It has been a tricky sale but she has kept me informed throughout. Couldn’t have asked for a better person to assist in the process. An asset to John Shepherd. Regards Matt Saunders","createTime":"2025-07-17T23:00:00.000Z","reviewer":{"name":"Matt Saunders"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Stefan & Kayleigh are extremely helpful, professional, passionate and more importantly very quick. They follow up with you and just as importantly- they follow up for you. Our experience with them has been nothing short of being an absolute pleasure thus far.","createTime":"2025-06-29T23:00:00.000Z","reviewer":{"name":"Nomi Said"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were very supportive and helpful along the way. Would recommend to everyone!!!","createTime":"2025-06-16T23:00:00.000Z","reviewer":{"name":"Kevin Li"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me feel at ease. I usually have Debbie who is always fantastic and lovely. Both Debbie and Kelvin are assets to the company.","createTime":"2025-06-03T23:00:00.000Z","reviewer":{"name":"Natalie Morby"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience renting a property via John Shepherd. Wendy was incredibly helpful and communicative throughout the whole process, answering all of our (many) questions quickly and professionally. Thanks for all your help.","createTime":"2025-05-18T23:00:00.000Z","reviewer":{"name":"Sam Goddard"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been communicating with Lauren from the John Shepherd rental team and she has been exceptionally helpful and professional. Always on hand to give clear and honest advice on all property matters and very efficient in her working. Her guidance and friendly approach helped the process of renting out my property much more straightforward. Thank you for all your great work!","createTime":"2025-03-20T00:00:00.000Z","reviewer":{"name":"Louise Longley"},"locationName":"JS - Nottingham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic Service from Lauren & Wendy! I found John Stepherd after doing some research online. Communication has been fantastic and Wendy is an absolute joy to speak to. Managed to let our property to a fantastic tenant in less than a month from signing. Thank you! I am grateful for you support and would recommend your services to others.","createTime":"2025-03-06T00:00:00.000Z","reviewer":{"name":"Kunal Dattani"},"locationName":"JS - Nottingham"}]},{"total":74,"locationName":"Redditch","avgRating":4.39,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It's always a pleasure working with Olga and the team at John Shepherd.","createTime":"2026-03-16T00:00:00.000Z","reviewer":{"name":"Darin McLean"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and approachable - great service","createTime":"2026-02-02T00:00:00.000Z","reviewer":{"name":"Jules Kriss"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.","createTime":"2025-09-25T23:00:00.000Z","reviewer":{"name":"Effie Katsogianni"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!","createTime":"2025-08-29T23:00:00.000Z","reviewer":{"name":"Peter Vlahos"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.","createTime":"2025-07-25T23:00:00.000Z","reviewer":{"name":"Pınar Tunc"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a property with John Shepherd and they have been nothing short of amazing with their help and support! I dealt with Olga, Michelle and Emily and they have been incredible. Thank you for making the move go so smoothly for us!","createTime":"2024-12-30T00:00:00.000Z","reviewer":{"name":"Rebecca Mescall"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are very grateful to the company of John Shepherd Redditch and our agents Michelle and Olga for their professionalism, help in solving all questions and understanding. Thank you so much and best wishes.","createTime":"2024-11-22T00:00:00.000Z","reviewer":{"name":"Oleksandra Eminoğlu"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-12T23:00:00.000Z","reviewer":{"name":"Sharon Such"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a property through John Shepherd, and our experience was exceptional, thanks to Olga. She was not only extremely knowledgeable and informative but also genuinely helpful and supportive throughout the entire process. This is our second time renting with John Shepherd, and Olga's dedication and professionalism have only strengthened our trust in this company. We highly recommend Olga and John Shepherd for anyone seeking a seamless and positive rental experience.","createTime":"2024-07-30T23:00:00.000Z","reviewer":{"name":"christine smith"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Olga was a great help in finding the flat and seemed knowledgeable about it. Very quick to respond any and all requests","createTime":"2024-07-08T23:00:00.000Z","reviewer":{"name":"George Atkinson"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service and guidance from olga helping me to acquire this property , it was a pleasure to have olga's help , thanks steve marvin","createTime":"2024-07-07T23:00:00.000Z","reviewer":{"name":"Steven Marvin"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Olga and all the other staff. They’ve been very helpful throughout the rental process.","createTime":"2024-07-07T23:00:00.000Z","reviewer":{"name":"Nihal Erkal"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fabulous service from Olga at John Shepherd. She helped us find my disabled mum a new house to move into and was amazingly helpful. She even came out to the car park to us in the rain to go through some paperwork as my mum couldn't make it in the office. Nothing was too much hassle and every query was answered quickly and efficiently. Would very much recommend John Shepherd to anyone and if you want someone who goes the extra mile in lettings, make sure you ask for Olga.","createTime":"2024-07-03T23:00:00.000Z","reviewer":{"name":"Steph Bowler"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with the service received from John Shepherd. Process was smooth & Olga was brilliant and very knowledgeable. Would highly recommend. Thank you for all your help . I love my new home","createTime":"2024-07-03T23:00:00.000Z","reviewer":{"name":"Mark Anning"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟","createTime":"2024-04-20T23:00:00.000Z","reviewer":{"name":"Gemma Lusty"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from the team at John Shepherd Redditch, especially Olga, helped me massively and continued to communicate the whole way through to my move in date keeping me updated with everything I needed to know and constantly reassuring with anything I would be worried about. Really would recommend.","createTime":"2024-04-17T23:00:00.000Z","reviewer":{"name":"lee steven"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic professional company and a big thank you to Emily and Michelle who made the whole experience a breeze.","createTime":"2024-03-14T00:00:00.000Z","reviewer":{"name":"andrew kibble"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from the team here. Very professional agents especially Olga , who helped with everything and responded promptly to any queries. Thank you Olga.","createTime":"2024-02-15T00:00:00.000Z","reviewer":{"name":"Artur Goral"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cant thank you enough. Especially Emily who was patient and saw me all the way through the letting process after various viewings. Quick easy process to apply for the property that you select. Would deffo recommend. Thanks again 😊","createTime":"2024-02-14T00:00:00.000Z","reviewer":{"name":"Sophie"},"locationName":"JS - Redditch"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-12-29T00:00:00.000Z","reviewer":{"name":"Mista Zaf"},"locationName":"JS - Redditch"}]}]}]}}}